Q&A Hero

Q: In most firms, line managers work in conjunction with HR managers when ________. A) visiting college campuses to recruit B) interviewing job applicants C) administering preemployment tests D) testing employees for drugs

Q: In the Big Five model, emotional stability was positively related to job performance.

Q: The Myers-Briggs Type Indicator test can identify thousands of different basic personality types.

Q: Which of the following responsibilities is shared by line managers and human resource managers in most firms? A) preemployment testing B) benefits administration C) initial screening interviews D) performance appraisals

Q: Personality is defined as a unique combination of behavioral, emotional, and thinking patterns that each person has.

Q: Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including difficulties recruiting and retaining qualified employees, EEO violations, inadequate employee training programs, and confusion regarding health benefit enrollment and coverage. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals. Which of the following best supports the argument that Whitman should create embedded HR units and assign relationship managers to each department within the firm? A) Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size. B) The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world. C) Centralized call centers would enable the HR department to provide specialized support on daily transactional activities. D) Line managers want to implement additional screening and evaluations to improve the quality of their subordinates.

Q: Managers in Germany and the United States would probably agree that the most important factor for job performance is ________. A) agreeableness B) conscientiousness C) social skills D) emotional stability

Q: Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including difficulties recruiting and retaining qualified employees, EEO violations, inadequate employee training programs, and confusion regarding health benefit enrollment and coverage. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals. Which of the following best supports Whitman's idea to develop a transactional HR group to handle benefits administration? A) An embedded HR unit would assist top management with big picture issues as well as benefits administration. B) Extensive training has been provided to line managers so that they fully understand the different insurance options available to employees. C) Outside vendors specializing in all aspects of benefits administration would provide improved support to the firm's employees. D) Lower insurance premiums would eliminate the need for outsourcing services and improve employee health coverage.

Q: North Americans seem to be much more likely to have ________ than people from Middle Eastern countries. A) an internal locus of control B) an external locus of control C) no locus of control D) a variable locus of control

Q: An HR generalist at Wilson Manufacturing has been assigned to the sales department to provide HR management assistance as needed. Which of the following best describes the structure of the HR services provided at Wilson Manufacturing? A) transactional HR teams B) embedded HR teams C) centers of expertise D) corporate HR teams

Q: Chinese workers tend to value ________ than Americans. A) hard work more B) conscientiousness less C) agreeableness less D) agreeableness more

Q: Which of the following focuses on using centralized call centers and outside vendors as a way to provide specialized support in day-to-day HR activities? A) embedded HR units B) corporate HR groups C) HR centers of expertise D) transactional HR groups

Q: Which of the following pairs would be a good match in Holland's scheme? A) realistic: psychologist B) investigative: golf pro C) social: coach D) artistic: chemist

Q: Which of the following human resource management specialties calls for collecting data to write job descriptions? A) job analyst B) job training specialist C) compensation manager D) EEO coordinator

Q: In general, how many human resource employees would be on staff for a firm with 500 total employees? A) 1 B) 2 C) 5 D) 10

Q: According to Holland's social scale, becoming a lawyer would be a good job match for someone with this personality type. A) realistic B) investigative C) conventional D) enterprising

Q: A person rating high on the investigative personality type would have the best match with which job? A) nurse B) mechanic C) reporter D) counselor

Q: All of the following are examples of human resource specialties EXCEPT ________. A) job analyst B) financial advisor C) compensation manager D) labor relations specialist

Q: All of the following are functions of the human resource manager EXCEPT ________. A) ensuring that line managers are implementing HR policies B) advising line managers about how to implement EEO laws C) representing the interests of employees to senior management D) integrating the duties of line managers with staff managers

Q: A person who rates high on Holland's social scale would probably find a good match with which of the following jobs? A) farmer B) painter C) teacher D) mathematician

Q: Human resource managers generally exert ________ within the human resources department and ________ outside the human resources department. A) line authority; staff authority B) staff authority; line authority C) functional authority; line authority D) staff authority; implied authority

Q: John Holland's theory assumes all of the following EXCEPT ________. A) different types of jobs are suited to different personalities B) people in jobs that suit their personality are likely to be more satisfied C) there are intrinsic personality differences in people D) people in jobs that suit their personality make more money

Q: All of the following are ways in which an HR manager most likely assists and advises line managers EXCEPT ________. A) administering health and accident insurance programs B) representing employees' interests to upper management C) making strategic business planning decisions D) hiring, training, and evaluating employees

Q: A NASCAR race car driver would be a good occupational match for which personality type? A) risk averse B) risk taker C) low Mach D) low self-esteem

Q: A manager who takes very little time to make a decision probably has the trait of ________. A) high self-esteem B) external locus of control C) low self-monitoring D) high risk-taking

Q: ________ functions involve assisting and advising line managers, and they are the central aspect of a human resource manager's job. A) Staff B) Advocacy C) Line D) Coordinative

Q: Which of the following is an example of a coordinative function performed by HR managers? A) ensuring that line managers are adhering to a firm's sexual harassment policies B) voicing employee concerns about health benefits and wages to upper management C) providing upper management with relevant data on national employment trends D) assisting line managers with hiring, evaluating, and firing employees

Q: A low self-monitoring individual would NOT tend to pursue a career as ________. A) an actor B) a scientist C) an accountant D) an engineer

Q: One of the ________ functions of a human resource manager includes directing the activities of his or her subordinates in the HR department. A) coordinative B) corporate C) staff D) line

Q: A high self-monitoring individual would tend to ________. A) have no skill in playing different roles B) have no skill in hiding his or her feelings C) be good at playing different roles D) have no experience in hiding his or her feelings

Q: Which of the following is most likely a line function of the human resource manager? A) ensuring that line managers are implementing HR policies B) advising line managers about how to implement EEO laws C) representing the interests of employees to senior management D) directing the activities of subordinates in the HR department

Q: ________ individuals tend to be dependent on positive evaluation from others. A) High self-esteem B) High Mach C) Low self-esteem D) Internal locus of control

Q: Which of the following refers to the authority exerted by an HR manager as coordinator of personnel activities? A) staff authority B) line authority C) functional authority D) corporate authority

Q: High self-esteem individuals tend to ________. A) make excuses for themselves B) avoid creating high expectations C) take risks D) avoid risks

Q: A line manager's human resource responsibilities most likely include all of the following EXCEPT ________. A) maintaining department morale B) controlling labor costs C) protecting employees' health D) marketing new products and services

Q: This kind of individual might be most likely to have legal problems. A) low Mach B) high Mach C) low self-esteem D) risk-averse

Q: A person who believes that "the ends justify the means" would be likely to have a high level of which personality trait? A) empathy B) Machiavellianism C) self-awareness D) social skills

Q: Which of the following is NOT considered one of the line supervisor's responsibilities for effective human resources management under the general headings outlined by a major company? A) Protecting employees' health and physical condition B) Changing employees' attitudes regarding work C) Developing the abilities of each person D) Interpreting the company policies and procedures

Q: Gerard is authorized to direct the work of subordinates and is responsible for accomplishing the organization's tasks. Gerard is most likely a ________. A) training specialist B) staff manager C) line manager D) recruiter

Q: A tennis player who blames a loss on windy conditions would be likely to have ________. A) an external locus of control B) an internal locus of control C) no locus of control D) high self-monitoring

Q: If you believe that you control your own destiny, then your personality would be described as having a(n) ________. A) external locus of control B) high Mach score C) low Mach score D) internal locus of control

Q: In most organizations, human resource managers are categorized as ________, who assist and advise ________ in areas like recruiting, hiring, and compensation. A) staff managers; line managers B) line managers; middle managers C) line managers; staff managers D) functional managers; staff managers

Q: The Bell Labs and Air Force studies have shown that emotional intelligence is ________ job performance. A) not important to B) almost as important as academic intellect in C) equally important as academic intellect in D) more important than academic intellect in

Q: Which of the following best defines line authority? A) management over a small staff in a public firm B) management with flexible decision-making powers C) a manager's right to advise other managers or employees D) a manager's right to issue orders to other managers or employees

Q: ________ is the right to make decisions, to direct the work of others, and to give orders. A) Leadership B) Authority C) Management D) Responsibility

Q: A person who takes full responsibility in both his or her successes and failures is likely to be high in this emotional intelligence dimension. A) self-awareness B) self-management C) empathy D) self-motivation

Q: According to experts, the primary hindrance to a firm's productivity is its inability to ________. A) establish effective manufacturing facilities B) acquire and maintain human capital C) use advanced accounting controls D) attain adequate cash and credit

Q: This dimension of emotional intelligence allows people to sense and understand how others are feeling. A) self-awareness B) self-management C) empathy D) social skills

Q: Since Human Resources is important to all managers, which is NOT a personnel mistake a manager wants to make while managing? A) Waste time with useless interviews B) Hire the wrong person C) Have your people not doing their best D) Experience low turnover

Q: Emotional intelligence includes all of the following EXCEPT ________. A) cognitive skills B) self-awareness C) self-management D) social skills

Q: Personnel activities associated with human resource management most likely include all of the following EXCEPT ________. A) orienting and training new employees B) appraising employee performance C) building employee commitment D) developing customer relationships

Q: Surprisingly, studies show that emotional stability is ________. A) positively related to job performance B) not positively related to happiness C) positively related to job type D) not positively related to job performance

Q: Job studies show that this Big Five personality dimension was consistently important for success no matter what the job type. A) extraversion B) conscientiousness C) openness to experience D) emotional stability

Q: In the management process, which of the following is an activity associated with the leading function? A) motivating subordinates B) setting performance standards C) training new employees D) developing procedures

Q: The Big Five model of personality includes all of the following except ________. A) extroversion B) agreeableness C) conscientiousness D) intuitiveness

Q: ________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns. A) Labor relations B) Human resource management C) Behavioral management D) Organizational health and safety management

Q: If you are a person who prefers to focus on gut feelings when you make a decision, you would probably score high on which aspect of the Myers-Briggs Type Indicator? A) sensing rather than intuition B) intuition rather than sensing C) thinking rather than feeling D) feeling rather than thinking

Q: Larry, a manager at a commercial real estate firm, has established a monthly sales quota for his sales team. Which basic function of management best describes Larry's actions? A) planning B) organizing C) controlling D) staffing

Q: If you are a person who dislikes making plans, you would probably score high on which aspect of the Myers-Briggs Type Indicator? A) extrovert rather than introvert B) introvert rather than extrovert C) judging rather than perceiving D) perceiving rather than judging

Q: Which function of the management process includes selecting employees, setting performance standards, and compensating employees? A) organizing B) planning C) motivating D) staffing

Q: The sensing versus intuition scale on the Myers-Briggs Type Indicator determines whether a person is oriented ________. A) outwardly or inwardly B) toward gathering data or the big picture C) logically or emotionally D) toward planning or flexibility

Q: When managers use metrics to assess performance and then develop strategies for corrective action, they are performing the ________ function of the management process. A) planning B) leading C) controlling D) organizing

Q: Jolene, a manager, delegates the authority for a project to Lee, her subordinate. Jolene is most likely involved in which function of the management process? A) staffing B) organizing C) motivating D) leading

Q: The thinking versus feeling scale on the Myers-Briggs Type Indicator determines whether a person is oriented ________. A) logically or emotionally B) toward gathering data or the big picture C) outwardly or inwardly D) toward planning or flexibility

Q: The judging versus perceiving scale on the Myers-Briggs Type Indicator determines whether a person is oriented ________. A) outwardly or inwardly B) toward gathering data or the big picture C) toward planning or flexibility D) logically or emotionally

Q: Celeste spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks. In which function of the management process does Celeste spend most of her time? A) leading B) controlling C) organizing D) planning

Q: The extroversion versus introversion scale on the Myers-Briggs Type Indicator determines whether a person is oriented ________. A) outwardly or inwardly B) toward gathering data or the big picture C) logically or emotionally D) toward planning or flexibility

Q: Which function of the management process requires a manager to establish goals and standards and to develop rules and procedures? A) planning B) organizing C) staffing D) leading

Q: The Myers-Briggs Type Indicator(MBTI) is based on ________ that are revealed in a 100-item questionnaire. A) two dimensions B) four dimensions C) four personality types D) eight personality types

Q: Which of the following includes five basic functionsplanning, organizing, staffing, leading, and controlling? A) job analysis B) strategic management C) management process D) adaptability screening

Q: ________ is the unique combination of psychological traits that describe a person. A) Character B) Intelligence C) Behavior D) Personality

Q: Which of the following is the person responsible for accomplishing an organization's goals by planning, organizing, staffing, leading, and controlling personnel? A) manager B) entrepreneur C) generalist D) marketer

Q: The basic functions of the management process include all of the following EXCEPT ________. A) planning B) organizing C) outsourcing D) leading

Q: In a short essay, define attitude and discuss the three components that make up an attitude.

Q: Research shows that there is a fairly strong correlation between high satisfaction and high productivity.

Q: The discomfort that results from high dissonance can be reduced when an individual feels that he or she has a choice in the matter.

Q: Cognitive dissonance arises when people feel that their behavior and attitudes are consistent.

Q: Individuals try to reconcile attitudes and behavior so they are both rational and consistent.

Q: Rather than try to make employees happy, managers might do well to focus on making work ________. A) easy to accomplish B) challenging and interesting C) challenging and difficult D) simple rather than complex

Q: To reduce dissonance in the workplace, managers are advised to hold ________ responsible for the causes of the dissonance. A) employees B) both employees and management C) fellow workers D) external forces