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Management
Q:
The fundamental attribution error states that individuals tend to overestimate the influence of external factors in others.
Q:
Human resource managers are generally staff managers.
Q:
Staff managers are authorized to issue orders to subordinates and are directly in charge of accomplishing the organization's basic goals.
Q:
Distinctiveness refers to whether an individual displays a behavior in many situations or whether it's particular to one situation.
Q:
Attribution theory is primarily concerned with identifying one's own behavior.
Q:
Autonomy is the right to make decisions, direct the work of others, and give orders.
Q:
Hiring the wrong person for the job, committing unfair labor practices, and having your people not doing their best are personnel mistakes that hinder firms from achieving positive results.
Q:
Distortion of perception can only come from the person who is perceiving.
Q:
Communicating is one of the five basic functions of the management process.
Q:
A fundamental idea of perception is that all people interpret and see reality in different ways.
Q:
The planning function of management includes establishing goals and standards and developing forecasts.
Q:
By using ________, we form an impression about a person based on a single characteristic, such as intelligence or appearance.
A) stereotyping
B) selectivity
C) the halo effect
D) assumed similarity
Q:
When people judge someone on the basis of the perception of a group they are a part of, they are using the shortcut called ________.
A) stereotyping
B) selectivity
C) assumed similarity
D) the halo effect
Q:
Setting standards such as sales quotas, quality standards, or production levels is part of the leading function of human resource management.
Q:
The self-serving bias causes people to tend to attribute ________.
A) successes of others to external factors
B) failures of others to external factors
C) their own successes to internal factors
D) their own failures to internal factors
Q:
________ refers to companies extending their sales, ownership, and/or manufacturing to new markets abroad.
A) Free trade areas
B) Globalization
C) Off-shoring
D) Regulations
Q:
The fundamental attribution error causes people to tend to attribute ________.
A) successes and failures of others to internal factors
B) failures of others to external factors
C) their own successes to external factors
D) their own failures to internal factors
Q:
Which of the following would most likely provide assistance to executives about long-term strategic plans?
A) centers of expertise
B) embedded HR teams
C) corporate HR teams
D) professional employee organizations
Q:
Which HR specialty involves preparing job descriptions?
A) compensation manager
B) EEO coordinator
C) job analyst
D) recruiter
Q:
Which pairing is NOT correct?
A) low consistency : external cause of behavior
B) low distinctiveness : external cause of behavior
C) high consensus : external cause of behavior
D) low consensus : internal cause of behavior
Q:
Administering health benefits programs, helping line managers comply with EEO laws, and assisting with labor relations are all elements of the ________ function.
A) coordinative
B) procedural
C) staff
D) line
Q:
Which pairing is correct?
A) high distinctiveness : internal cause of behavior
B) low distinctiveness : external cause of behavior
C) high consensus : external cause of behavior
D) low consistency : internal cause of behavior
Q:
If a person who is always late for work is late once again and blames it on a traffic jam, coworkers would probably attribute that person's lateness to ________.
A) traffic
B) an external source
C) an internal source
D) his or her car
Q:
Shelly, an HR manager, recently had a meeting with the production manager to determine if the firm's vacation policy was being strictly followed in the production department. Shelly was most likely performing a ________ function.
A) coordinative
B) procedural
C) staff
D) line
Q:
In attribution theory, the behavior of an individual who shows high distinctiveness and low consistency is likely to be attributed as ________.
A) under his or her control
B) his or her responsibility
C) internally caused
D) externally caused
Q:
The vice president of marketing tells a marketing manager to prepare a presentation by the end of the week. The vice president is most likely exercising which of the following?
A) staff authority
B) procedural authority
C) line authority
D) functional authority
Q:
HR managers who take SHRM certification exams are tested on all of the following areas EXCEPT ________.
A) strategic business management
B) workforce planning
C) information technology
D) occupational health and safety
Q:
In attribution theory, the behavior of an individual who shows low distinctiveness and low consensus is likely to be attributed as ________.
A) internally caused
B) externally caused
C) beyond his or her control
D) not his or her fault
Q:
Which organization provides professional certification for human resource managers?
A) Association of Certified HR Managers
B) Society for Human Resource Management
C) Academy of Human Resource Executives
D) Association of Business Administration
Q:
In attribution theory, if a person is conscientious in five separate tasks, but in the sixth task fails to be conscientious, this task is said to have ________.
A) low distinctiveness
B) high distinctiveness
C) high consensus
D) low consensus
Q:
In attribution theory, if everyone who is faced with a similar situation responds in the same way, we can say the behavior shows ________.
A) consensus
B) high distinctiveness
C) low distinctiveness
D) medium distinctiveness
Q:
Which of the following refers to the standards someone uses to decide what his or her conduct should be?
A) ethics
B) strategies
C) preferences
D) competencies
Q:
All of the following are ethical issues that must be considered by human resource managers EXCEPT ________.
A) comparable work
B) workplace safety
C) affirmative action
D) FCC regulations
Q:
In attribution theory, ________ behavior is largely beyond an individual's control.
A) externally caused
B) internally caused
C) consistent
D) inconsistent
Q:
Attribution theory is primarily concerned with explaining ________.
A) the behavior of groups
B) one's own perceptions
C) the behavior of others
D) the perceptions of others
Q:
Which term refers to the HR manager putting into place the policies and practices that produce the employee competencies and skills the company needs to achieve its strategic goals?
A) HR department lever
B) strategic results lever
C) practices
D) employee cost lever
Q:
Which situation would be an example of the target influencing a perception?
A) viewing a dog through binoculars
B) viewing a dog when you are exhausted
C) a dog barking
D) near dark conditions
Q:
Evidence-based human resource management relies on all of the following types of evidence EXCEPT ________.
A) scientific rigor
B) existing data
C) research studies
D) qualitative opinions
Q:
________ refers to ensuring that the human resources management function is delivering its services efficiently.
A) Strategic planning
B) Strategic human resource management
C) HR department lever
D) Human resource scorecard approach
Q:
Factors that can influence the perceiver of a situation include ________.
A) temperature, time, location
B) attitudes, past experiences, expectations
C) size, shape, color
D) lighting, place, date
Q:
Which three factors act to shape and sometimes distort perception?
A) the perceiver, target, context
B) attitudes, past experiences, expectations
C) temperature, time, location
D) past experiences, context, location
Q:
Strategic human resource management refers to ________.
A) formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve strategic aims
B) planning the balance of internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage
C) emphasizing the knowledge, education, training, skills, and expertise of a firm's workers
D) extending a firm's sales, ownership, and manufacturing to new markets
Q:
Which of the following best explains why top HR executives are being paid increasingly high salaries?
A) A firm's vision is only effective when HR managers play a strategic role in its development.
B) Effective HR managers increase corporate profitability and organizational performance.
C) Transactional activities are more cost-effective when outsourced by HR.
D) Business strategies developed by HR managers are quantifiable.
Q:
Different people typically have ________.
A) the same perception of a single situation
B) the same perception of different situations
C) different perceptions of the same situation
D) an undistorted perception of a situation
Q:
________ is the process of organizing and interpreting sensory impressions to give meaning to the environment.
A) Attribution
B) Selection
C) Learning
D) Perception
Q:
Tara Robles earned an MBA degree and is now an HR manager for a Fortune 500 company. In which of the following tasks does Tara's advanced degree benefit her the most?
A) using application service providers to expedite employee services
B) assisting upper management in formulating business strategies
C) distributing pension payments to retiring employees
D) recruiting college graduates for entry-level positions
Q:
In a short essay, discuss how risk-taking can help explain individual behavior in organizations.
Q:
Unlike HR managers of the past, modern HR managers must be able to ________.
A) assist with employee training in various departments within a firm
B) explain HR activities in terms of a firm's performance and profitability
C) determine the most appropriate compensation for employees
D) hire workers who are well-matched to a firm's HR needs
Q:
In a short essay, discuss how self-monitoring can help explain individual behavior in organizations.
Q:
An HR manager who wants to analyze the costs associated with each new hire will most likely use which of the following?
A) podcasts
B) Web portal
C) data warehouse
D) public domain software
Q:
In a short essay, discuss how self-esteem can help explain individual behavior in organizations.
Q:
Which of the following would provide the best solution for a global firm's HR department that needs to immediately provide employees with corporate information?
A) streaming desktop video
B) electronic outsourcing
C) productivity software
D) network monitoring
Q:
When focusing on improving performance, which is NOT a top challenge the HR manager faces?
A) competition for market share
B) skill development
C) government regulations
D) need to increase productivity
Q:
In a short essay, discuss how Machiavellianism can help explain individual behavior in organizations.
Q:
Which term refers to using external vendors to perform HR jobs that were once handled by a firm internally?
A) freelancing
B) outsourcing
C) rightsizing
D) warehousing
Q:
In a short essay, discuss how locus of control can help explain individual behavior in organizations.
Q:
In a short essay, list and discuss the five personality traits of the Big Five Model of personality.
Q:
All of the following are ways in which employers use technology to support their human resource management activities EXCEPT ________.
A) paying employees and suppliers electronically
B) offshoring and outsourcing benefits administration services
C) offering online employee training through streaming desktop videos
D) developing data warehouses to compare employees' skills with the firm's needs
Q:
U.S. workers, more than Chinese workers, tend to be less conscientious and more agreeable in nature.
Q:
Globalization, competition, and technology have led to which of the following trends in human resource management?
A) HR managers primarily focus on providing transactional services like recruiting and hiring.
B) Metrics used to measure employee potential have been replaced by standardized testing.
C) HR managers assist top management with developing and implementing new strategies.
D) Employee contracts are frequently used by HR managers to protect the interests of the firm.
Q:
Which of the following best describes a nontraditional worker?
A) workers near retirement age
B) ethnically diverse workers
C) workers with multiple jobs
D) service-based workers
Q:
People from the Middle East tend to believe that life is not predetermined and they can control their own destiny.
Q:
According to John Holland's theory, a realistic personality type might be well suited to be an economist.
Q:
According to employer surveys, one of the primary challenges of Generation Y employees is their ________.
A) inability to use information technology
B) inadequate multi-tasking skills
C) inability to balance work and family
D) need for constant praise and recognition
Q:
Over the next few years, employers may face a severe labor shortage because ________.
A) there are fewer people entering the workforce than there are retiring baby boomers
B) one-third of single mothers are not employed in the U.S. labor force
C) there are too many nontraditional workers holding multiple jobs
D) older employees are more family-centric than younger employees
Q:
According to John Holland, the key to job success is how well an individual's personality matches his or her job.
Q:
A person who is risk-averse might do well as a stock trader.
Q:
Which of the following describes the most significant demographic trend facing the U.S. work force?
A) increased number of aging workers
B) decreased number of contingent workers
C) increased number of blue-collar workers
D) decreased number of bilingual workers
Q:
A low self-monitoring employee would be likely to be a good poker player.
Q:
What term refers to the knowledge, skills, and abilities of a firm's workers?
A) human resources
B) human capital
C) intangible assets
D) contingent personnel
Q:
Employees with high self-esteem tend to be more satisfied with their jobs than low SEs.
Q:
________ has affected how people work, and therefore on the skills and training today's workers need.
A) Technology
B) Factory jobs
C) Global environmental concerns and legislation
D) Manufacturing
Q:
A high Mach person tends to think that ends justify means.
Q:
Which was NOT a change in the economic and political philosophies that drove the globalization boom causing U.S. imports and exports to rise from $47 billion in 1960, to $562 billion in 1980, to about $4.7 trillion recently?
A) government dropped cross-border taxes or tariffs
B) economic free trades areas were formed
C) steps were taken to encourage free flow of trade among countries
D) instability in the world labor market
Q:
All of the following are the most common reasons that firms decide to globalize EXCEPT ________.
A) lower costs
B) supervising quality control methods
C) make employees more productive
D) to do things better
Q:
A worker with an external locus of control would tend to blame failure on him- or herself.
Q:
Emotional intelligence and academic intelligence are virtually identical.
Q:
________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad.
A) Expansion
B) Globalization
C) Export growth
D) Diversification
Q:
How have globalization and increased competition most likely affected human resource management?
A) Corporate intranets are used by HR managers to communicate important messages.
B) HR managers need to focus on integrating ethics into a firm's policies and practices.
C) Benefits administration is increasingly being handled internally as a way to lower costs.
D) HR managers need to focus on big picture issues to help firms achieve their strategic goals.
Q:
The ability to control one's own emotions is an important component in emotional intelligence.