Q&A Hero

Q: One of Alexis' male co-workers has been making sexually suggestive comments to Alexis about her clothing and her appearance, which makes Alexis feel uncomfortable at work. What is the first step Alexis should take to address the problem? A) filing a complaint with the local EEOC office B) filing a verbal complaint with the harasser's boss C) writing a letter to the accused D) consulting an attorney

Q: Formal groups ________. A) meet at a regular time and place B) are defined by an organization's structure C) include people who share a common interest D) include people who eat lunch together each day

Q: Sanders Sporting Goods, an international sporting goods chain, is being sued for sexual harassment by a former Sanders employee. The plaintiff asserts that she was the victim of numerous unwanted sexual advances from a male co-worker. The woman claims that Sanders' management condoned a hostile work environment and that the company is liable for the actions of the male employee. All of the following are most likely relevant questions to address in this court case EXCEPT ________. A) Does Sanders have a record of employees who claim disparate treatment in the work place? B) Did Sanders take reasonable care to prevent sexual harassment in the work place? C) Does Sanders have a policy statement regarding sexual harassment? D) Is the male co-worker a U.S. citizen and is Sanders a U.S. entity?

Q: Of the following, which is the main advantage of teams within an organization? A) increased organizational performance B) increased organizational coherence C) increased groupthink D) decreased legal costs associated with diversity

Q: Sanders Sporting Goods, an international sporting goods chain, is being sued for sexual harassment by a former Sanders employee. The plaintiff asserts that she was the victim of numerous unwanted sexual advances from a male co-worker. The woman claims that Sanders' management condoned a hostile work environment and that the company is liable for the actions of the male employee. Which of the following, if true, would most likely undermine the plaintiff's claim that Sanders is liable for the male employee's conduct? A) The male employee physically threatened the plaintiff on three occasions. B) The male employee made sexual advances towards the plaintiff on a daily basis. C) The male employee was required by HR to participate in a sexual harassment awareness course. D) The male employee's conduct significantly interfered with the plaintiff's ability to perform her job.

Q: Many managers in today's business world have restructured work ________. A) around individuals rather than teams B) around teams rather than individuals C) around both individuals and teams D) around groups rather than teams

Q: Sanders Sporting Goods, an international sporting goods chain, is being sued for sexual harassment by a former Sanders employee. The plaintiff asserts that she was the victim of numerous unwanted sexual advances from a male co-worker. The woman claims that Sanders' management condoned a hostile work environment and that the company is liable for the actions of the male employee. Which of the following, if true, would best support the plaintiff's argument that Sanders is liable for sexual harassment? A) Sanders re-published its sexual harassment policy twice within the last year. B) The HR department at Sanders has records of the plaintiff's initial complaints. C) Sanders lacks a management response system for handling sexual harassment complaints. D) Sanders recently lost a court case filed by former employees who claimed disparate treatment.

Q: Some organizational tasks are better done individually than in a team or group.

Q: Diversity within a group typically makes reaching cohesiveness easier.

Q: All of the following are ways that an employer can minimize liability in sexual harassment claims EXCEPT ________. A) informing all employees about sexual harassment investigations B) communicating the sexual harassment reporting procedure C) developing a clear policy regarding sexual harassment D) investigating sexual harassment charges promptly

Q: Gus is always making sexual jokes at work. Many employees find the jokes funny, but Shelley, Gus's executive assistant, is uncomfortable with the jokes. Eventually, she decides to quit her job rather than endure the jokes any longer. What form of sexual harassment has Shelley experienced? A) quid pro quo B) hostile environment created by supervisors C) hostile environment created by co-workers D) hostile environment created by nonemployees

Q: Collectivist societies tend to have an enormous problem with social loafing.

Q: A Japanese manager with the biggest office is likely to have the most power within an organization.

Q: Judy was up for a promotion at Simpson Consulting when her supervisor, Will, encouraged her to develop a sexual relationship with him. He suggested that her promotion would be a sure thing if they were involved. When Judy declined his advances, Will fired her. Which of the following would Judy most likely be able to prove in court if she decided to sue Simpson Consulting? A) hostile environment created by supervisors B) hostile environment created by co-workers C) disparate treatment D) quid pro quo

Q: All of the following are ways for an employee to prove sexual harassment EXCEPT by proving that ________. A) the verbal remarks of a co-worker were sexually flirtatious B) the rejection of a supervisor's sexual advances led to a demotion C) a hostile work environment was created by a co-worker's sexual conversation D) a hostile work environment was created by a nonemployee's sexual advances

Q: A Latin American team member would be more likely than a North American team member to afford status to an individual who comes from a powerful family.

Q: Asch's findings suggest that Chinese members of a global team might be expected to conform easily to the team's norms.

Q: Which of the following is NOT a form of sexual harassment according to EEOC guidelines? A) unwelcome sexual advances that create an intimidating work environment B) verbal conduct of a sexual nature that unreasonably interferes with work performance C) physical conduct of a sexual nature that creates an offensive work environment D) mutually consensual physical conduct of a sexual nature between co-workers

Q: The ________ provides that a person who commits a crime of violence motivated by gender thus deprives another of rights shall be liable to the party injured. A) Civil Rights Act of 1991 B) Federal Violence Against Women Act of 1994 C) Pregnancy Discrimination Act D) Vocational Rehabilitation Act of 1973

Q: Which of the following identifies the most common reason for a manager deciding not to assemble a team? A) when the task can be better completed by an individual than a group B) when the task is highly complex C) when the task is ill-defined D) when the task is thankless

Q: This is one thing that global teams usually find difficult to attain. A) team cohesiveness B) consensus C) team goals D) organizational goals

Q: In which of the following situations does sexual harassment NOT violate Title VII? A) if the conduct substantially interferes with a person's work performance B) if the conduct creates an intimidating work environment C) if the conduct is motivated by both age and gender D) if the conduct creates an offensive work environment

Q: A global team member from China would be likely to be ________. A) less productive in a team than on his own B) equally productive on his own and on a team C) more productive in a team than on his own D) more productive on his own than in a team

Q: Which of the following will be the most likely result of the ADA Amendments Act of 2008? A) Employees will find it easier to prove that their disabilities are limiting. B) The number of major life activities considered disabilities will be narrowed. C) Employers will be required to make fewer accommodations for workers with disabilities. D) Employers will be required to hire a specific percentage of disabled workers to be in compliance.

Q: Which of the following best explains why employers win the majority of ADA cases? A) Employers make the necessary reasonable accommodations for employees. B) Employees fail to prove that their disabilities affect daily living activities. C) Conservative judges are sympathetic towards most small-business owners. D) Employee attorneys fail to draw connections between Title VII and ADA.

Q: A global team member from Israel would be ________ to engage in social loafing as a team member from Canada. A) somewhat more likely B) less likely C) equally likely D) much more likely

Q: A Latin-American member of a global team might show undue respect to another team member because of that member's ________. A) age B) physical ability C) ethnicity D) family heritage

Q: An employer that uses a screen-reading program to meet the needs of a blind employee is most likely ________. A) making a reasonable accommodation B) fulfilling job analysis requirements C) identifying essential job functions D) complying with Title VII rules

Q: A major benefit of global teams is ________. A) minimal distrust B) groupthink C) idea diversity D) little stereotyping

Q: Under ADA, those who can carry out the essential functions of the job are known as which of the following? A) protected class B) career anchors C) staff authorities D) qualified individuals

Q: Research shows that a great deal of tension and difficulty arises in global teams due to ________. A) groupthink B) miscommunication C) diversity D) time zone differences

Q: Which type of disability accounts for the greatest number of ADA claims? A) drug-related B) mental C) vision D) hearing

Q: According to the Americans with Disabilities Act, which of the following would NOT be considered a disability? A) cosmetic disfigurement B) anatomical loss C) pyromania D) AIDS

Q: Asch's findings show that ________ cultures tend to be more conformist than North American cultures. A) individualistic B) capitalistic C) collectivistic D) affluent

Q: Which of the following requires employers to make reasonable accommodations for disabled employees? A) Civil Rights Act of 1991 B) Americans with Disabilities Act of 1990 C) Vocational Rehabilitation Act of 1973 D) Disability Discrimination in Employment Act of 1967

Q: In a global team, team members should guard against ________, which can be a source of discord and resentment among team members. A) ambiguity B) risk C) stereotyping D) diversity

Q: Race, color, religion, sex, or national origin is a motivating factor in a termination, but the employee would have been terminated for failure to perform anyway. Which of the following most likely exists in this situation? A) mixed motive B) disparate impact C) liability defense D) burden of proof

Q: A member of a global team from a country that has high uncertainty avoidance may have problems dealing with this. A) risk B) authority C) following orders D) sharing information

Q: A major challenge of using global teams is ________. A) personality differences B) knowledge differences C) cultural differences D) skill differences

Q: According to the Civil Rights Act of 1991, an employee who claims intentional discrimination can sue for all of the following EXCEPT ________. A) back pay B) job reinstatement C) compensatory damages D) substantive consolidation

Q: In a brief essay, discuss how managers can use rewards to shape team behavior.

Q: Under the Civil Rights Act of 1991, once a plaintiff shows disparate impact, who has the burden of proving that the challenged practice is job related? A) employee B) employer C) judge D) EEOC

Q: In a brief essay, discuss how managers can use training to shape team behavior.

Q: Which court case provided details regarding how employers could validate the relationship between screening tools and job performance? A) West Coast Hotel Co. v. Parrish B) Albemarle Paper Company v. Moody C) Griggs v. Duke Power Company D) Burlington Industries v. Ellerth

Q: In a brief essay, discuss how managers can use selection to shape team behavior.

Q: Under the principles established by Griggs v. Duke Power Company, ________ can be used as a defense for any existing program that has adverse impact. A) occupational qualification B) business necessity C) affirmative action D) burden of proof

Q: In a short essay, describe the characteristics of virtual teams.

Q: All of the following are principles established by Griggs v. Duke Power Company EXCEPT ________. A) burden of proof is on the employer B) performance standards should be unambiguous C) business necessity is a defense for an existing program D) discrimination does not have to be overt to be illegal

Q: In a short essay, describe the characteristics of cross-functional teams.

Q: If a person is in a protected class, he or she is protected by which of the following? A) Department of Labor guidelines B) Sarbanes-Oxley Act C) Title VII of the Civil Rights Act D) Consumer Protection Act

Q: In a short essay, describe the characteristics of a self-managed team.

Q: In Griggs v. Duke Power Company, Griggs sued the power company because it required coal handlers to be high school graduates. The Supreme Court ruled in favor of Griggs because ________. A) high school diplomas were not related to success as a coal handler B) Duke Power Company intentionally discriminated based on race C) no business necessity existed for Duke Power Company D) Title VII forbids job testing

Q: In a short essay, describe the characteristics of a problem-solving team.

Q: Which Supreme Court case was used to define unfair discrimination in conjunction with EEO laws? A) Brown v. Board of Education B) Griggs v. Duke Power Company C) West Coast Hotel Co. v. Parrish D) Abington School District v. Schempp

Q: In a short essay, compare work groups and work teams.

Q: Uniform guidelines from the EEOC are recommended for employers to use in matters regarding all of the following EXCEPT ________. A) employee selection B) record keeping C) sexual harassment D) psychological testing

Q: Rewards for team members should be distributed based on collaboration not competition.

Q: Which of the following does NOT participate in the issuance of uniform guidelines? A) Department of Labor B) Better Business Bureau C) Department of Justice D) Civil Service Commission

Q: Which of the following refers to highly recommended procedures issued by federal agencies regarding employee selection and record keeping? A) job specifications B) employment metrics C) process charts D) uniform guidelines

Q: After spending several hours looking over an architect's plans, Wendy formed a new impression for a new building design. Which component of attitude did she change? A) affective B) behavioral C) emotive D) cognitive

Q: The ________ component of attitude is based on emotions. A) cognitive B) behavioral C) affective D) action

Q: The ________ requires certain federal contractors to take affirmative action for disabled persons. A) Equal Pay Act B) Vocational Rehabilitation Act C) Americans with Disabilities Act D) Civil Rights Act

Q: When you stand at attention during the playing of the national anthem, you are revealing which component of your attitude toward your country? A) cognitive B) affective C) metacognitive D) behavioral

Q: According to the Age Discrimination in Employment Act of 1967, it is unlawful to ________. A) sue an employer for age-based pay B) require employees to retire at age 65 C) allow juries to determine age discrimination D) institute a minimum age for employees

Q: The component of attitude that is made up of knowledge and information is ________. A) cognitive B) behavioral C) affective D) practices

Q: Paul is a 49-year-old American of Anglo-Saxon descent. What legislation is most likely intended to protect Paul from discrimination? A) Executive Order 11375 B) Equal Pay Act of 1963 C) Executive Order 11246 D) Age Discrimination in Employment Act of 1967

Q: Define organizational behavior and describe its goals.

Q: Which of the following factors is NOT an acceptable basis for different pay for equal work under the Equal Pay Act of 1963? A) gender B) seniority C) production quality D) production quantity

Q: Attitudes are evaluative statements concerning objects, people, or events.

Q: Which of the following is responsible for implementing Executive Orders 11246 and 11375 that were issued by the Johnson administration? A) Equal Employment Opportunity Commission B) Pension Benefits Guarantee Corporation C) Occupational Safety and Health Administration D) Office of Federal Contract Compliance Programs

Q: The goals of organizational behavior (OB) are to explain and evaluate behavior.

Q: When companies utilize ________, they take steps to eliminate the present effects of past discrimination. A) affirmative action B) executive orders C) rehabilitation D) equal pay rules

Q: Organizational behavior is primarily concerned with group interactions.

Q: Which of the following requires equal pay for equal work regardless of sex? A) Title VII of the 1964 Civil Rights Act B) Equal Pay Act of 1963 C) Pay Discrimination in Employment Act of 1967 D) Civil Rights Act of 1991

Q: One of the challenges in understanding organizational behavior is that it addresses issues that aren't obvious.

Q: Which of the following appoints the members of the EEOC? A) U.S. Congress B) U.S. Supreme Court C) U.S. President D) U.S. voters

Q: The three elements that make up an attitude are its ________ components. A) cognitive, affective, and behavioral B) affective, effective, and defective C) cognitive, component, and affective D) behavioral, cognitive, and misbehavioral

Q: How many members serve on the Equal Employment Opportunity Commission? A) 3 B) 5 C) 9 D) 10

Q: ________ is a performance measure of both efficiency and effectiveness of employees. A) Employee productivity B) Organizational citizenship behavior C) Job satisfaction D) Turnover

Q: The EEOC was initially established to investigate complaints about ________. A) job discrimination B) unfair business practices C) sexual harassment in schools D) structural accommodations for disabled people