Q&A Hero

Q: Winchester Rugs operates a Web site called www.buyrugsdirect.com, so Winchester Rugs is most likely using a strategy of ________. A) consolidation B) geographic expansion C) vertical integration D) horizontal integration

Q: Which of the following is true of the three early theories of motivation? A) Herzberg focuses on job satisfaction. B) McGregor does not address motivation. C) Maslow focuses on job satisfaction. D) Herzberg focuses on needs.

Q: When Apple opened its own Apple stores, this was an example of ________. A) market penetration B) product development C) vertical integration D) horizontal integration

Q: Which of the following is true of the three early theories of motivation? A) Maslow focuses on job satisfaction. B) McGregor focuses on the basic needs of the individual. C) Both McGregor and Herzberg focus on human nature. D) McGregor focuses on positive and negative assumptions about human nature.

Q: Herzberg has had the greatest influence on which of the following? A) employee pay scales B) work conditions C) how managers design jobs D) labor-management relations

Q: Harley-Davidson sells a line of boots, helmets, and leather jackets indicating that the firm is pursuing which of the following strategies? A) conglomerate diversification B) geographic expansion C) related diversification D) horizontal integration

Q: Which of the following holds that intrinsic factors are related to job satisfaction and extrinsic factors are related to job dissatisfaction? A) Maslow's hierarchy of needs B) McGregor's Theory X and Theory Y C) Vroom's expectancy theory D) Herzberg's motivation-hygiene theory

Q: A diversification corporate strategy implies that a firm will ________. A) expand by adding new product lines B) reduce the company's size to increase market share C) save money by producing its own raw materials D) increase profits by offering one popular product

Q: According to Herzberg, in order to provide employees with job satisfaction, managers should concentrate on ________. A) salary and status B) working conditions C) achievement and recognition D) security

Q: A company's ________ strategy identifies the portfolio of businesses that comprise a firm and the ways in which these businesses relate to each other. A) functional B) business unit C) corporate-level D) competitive

Q: According to Herzberg, hygiene factors ________. A) help people avoid infections B) control motivation but not satisfaction C) control dissatisfaction but not satisfaction D) control motivation and satisfaction

Q: The ________ of the California Energy Commission indicates that the organization assesses and acts through public and private partnerships to improve energy systems that promote a strong economy and a healthy environment. A) mission statement B) strategic plan C) code of ethics D) vision statement

Q: The sales director at WebMD is calculating annual sales revenue targets and the number of new medical-related content providers that the firm needs to maintain a competitive advantage. In which step of the strategic management process is the sales director involved? A) performing external and internal audits B) defining the business and its mission C) translating a mission into strategic goals D) evaluating strategic decisions

Q: According to Herzberg, what controls satisfaction and motivation? A) intrinsic factors B) extrinsic factors C) both intrinsic and extrinsic factors D) extrinsic and security factors

Q: According to Herzberg, when an extremely dissatisfied employee gets an improved salary and working conditions, he or she ________. A) becomes more motivated and more satisfied B) becomes less motivated and less satisfied C) becomes more dissatisfied, and his or her motivation increases D) becomes less dissatisfied, and his or her motivation is unaffected

Q: Which of the following provides a summary of a firm's intended direction and shows, in broad terms, "what we want to become"? A) mission statement B) strategic plan C) vision statement D) marketing plan

Q: According to Herzberg, the opposite of the state of being satisfied is ________. A) the opposite of dissatisfied B) not satisfied C) an extrinsic factor D) the opposite of intrinsic

Q: The primary tool used by managers who are performing external and internal audits as part of the strategic management process is the ________. A) BCG matrix B) QSPM matrix C) SWOT chart D) EPS/EBIT table

Q: According to Herzberg, favorable hygiene factors can cause an employee to feel ________. A) satisfied B) not dissatisfied C) dissatisfied D) indifferent

Q: Which of the following is a simple guide used to compile relevant information about economic, competitive, and political trends that may affect a firm? A) workforce requirement matrix B) environmental scan worksheet C) external resource system table D) potential globalization network

Q: According to Herzberg, which of the following is considered a motivator? A) pay B) working conditions C) hygiene factors D) responsibility

Q: What is the first step in the strategic management process? A) formulating a strategy B) defining the current business and its mission C) translating a mission into goals D) implementing an environmental scan

Q: According to Herzberg's Motivation-Hygiene theory, ________ are associated with job satisfaction. A) rewards B) punishments C) hygiene factors D) motivators

Q: All of the following are steps involved in the strategic management process EXCEPT ________. A) evaluating the firm's internal and external situation B) defining the business and developing a mission C) crafting a course of action D) offshoring low-AACSB jobs

Q: Strategic management is best defined as the process of identifying and executing the organization's strategic plan by matching the company's capabilities with its ________. A) environmental demands B) competitive standards C) natural resources D) hierarchical AACSBs

Q: According to Herzberg, which kinds of characteristics are most closely associated with job dissatisfaction? A) intrinsic things that come from within themselves B) extrinsic things that come from the outside C) lack of advancement D) the goals of the job

Q: Workers with a Theory Y point of view would be likely to ________. A) just want to collect a paycheck B) love their job more than the money they make C) avoid work unless rewards were high D) avoid responsibility for their actions

Q: A course of action that a firm can pursue to achieve its strategic aims is known as a ________. A) vision B) goal C) strategy D) mission

Q: Workers with a Theory X point of view would be most likely to respond to ________. A) kindness B) a hands-off approach C) fear of losing their job D) freedom to modify their job

Q: What is a company's plan for how it will match its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage? A) strategic plan B) situation analysis C) SWOT analysis D) tactical plan

Q: A manager with a Theory Y view of human nature would be likely ________. A) not to try to inspire his or her workers B) to try to challenge his or her workers C) to try to intimidate his or her workers D) to monitor his or her workers closely

Q: Which term indicates the course of action for getting from where you are to where you want to go? A) goal B) plan C) proposition D) assessment

Q: Which of the following is NOT part of the basic managerial planning? A) evaluation of best options B) establishment of clear objectives C) implementation of the plan D) interference from corporate hierarchies

Q: A manager with a Theory X view of human nature would ________. A) be unlikely to allow workers to work independently B) be likely to let workers coordinate their work C) allow workers to monitor themselves D) trust his or her workers

Q: Theory X assumes that people work hard when they ________. A) are closely controlled B) enjoy a sense of accomplishment C) are not compensated D) experience a sense of fairness

Q: What is the first step in the basic planning process? A) evaluating the possible alternatives B) implementing a course of action C) setting an objective D) comparing options

Q: Theory Y assumes that people inherently ________. A) are driven by fear B) are unhappy C) want to control their own destiny D) don't trust one another

Q: ________ is a process involving setting objectives, making forecasts, reviewing alternative courses of action, evaluating options and implementing the plan. A) Managerial planning B) Financial auditing C) Employee testing D) Employee benchmarking

Q: ________ assumes that employees have little ambition, dislike work, and avoid responsibility. A) Theory Y B) Theory X C) Self-actualization Need Theory D) Belongingness Need Theory

Q: ________ defines the nature of the company's business in terms of the markets in which it will compete and the ways it will differentiate itself from its competitors. A) Financial auditing B) Strategic planning C) Employee benchmarking D) Employee testing

Q: Which of the following is a lower-order need in Maslow's hierarchy? A) love B) self-worth C) independence D) personal safety

Q: How can HR managers benefit from the use of workforce analytics software and data mining?

Q: The highest order need in Maslow's hierarchy is ________. A) social esteem B) social needs C) self-monitoring D) self-actualization

Q: What is an applicant tracking system? How can such systems improve a firm's talent management efforts?

Q: Maslow's hierarchical model ________. A) has been validated by a number of studies B) has never been validated by studies C) has been validated by empirical studies D) has been invalidated by intuitive means

Q: What are human resource metrics? Why are human resource metrics important in high-performance work systems?

Q: The key to motivation, according to Maslow, is to identify ________. A) higher-order needs first B) a person's level in the needs hierarchy C) lower-order needs last D) a person's most important level in the needs hierarchy

Q: What is a high-performance work system? What role does strategic human resource management play in high-performance work systems?

Q: Maslow believes that higher-order needs ________. A) are satisfied externally B) are satisfied first C) are satisfied internally D) are satisfied most often

Q: In a brief essay, explain how the strategy map, the HR Scorecard, and the digital dashboard are used in strategic human resource management.

Q: Maslow argued that once a need is substantially satisfied, ________. A) the next need becomes dominant B) individuals no longer require that need C) that need continues to be the primary motivation of an individual D) it becomes a higher-order need

Q: In a brief essay, describe the three types of competitive strategies that firms use to achieve competitive advantage. Support your answer with examples of organizations that currently use each of the strategies.

Q: An individual who wants to buy a home in a neighborhood with a low crime rate is satisfying which need? A) esteem B) safety C) physiological D) self-actualization

Q: Identify the three levels of strategic planning and describe the function of each level. What is the relationship between human resource strategy and a firm's strategic plans?

Q: According to Maslow, a person stranded on a desert island would ________ before he or she worried about making weapons. A) look for other people B) build a house C) start a family D) establish his or her status on the island

Q: Explain the difference between a firm's vision and its mission. What role does a firm's vision statement play in corporate and competitive strategies?

Q: Maslow sees food as being on the same level of need as which of the following? A) sex B) companionship C) self-esteem D) personal safety

Q: What is strategic management? List and explain each step in the strategic management process.

Q: Maslow's theory is a hierarchy because ________. A) all needs are equal B) all needs are important C) needs are satisfied sequentially D) needs are never truly satisfied

Q: Why is strategic planning important to managers? Explain the importance of setting hierarchical goals.

Q: About ________ of managers surveyed feel they do a good job of motivating their employees. A) one-quarter B) one-half C) a little over half D) three-quarters

Q: Benchmarking indicates the extent to which a firm's HR practices are helping to accomplish long-term strategic goals.

Q: Most U.S. employees are excited about their jobs.

Q: A construction firm that wants to compare its own HR-related metric results with those of other construction firms can use a benchmarking service provided by SHRM.

Q: A single individual can have high motivation in one situation and low motivation in another.

Q: Benchmarking involves analyzing the demographic make-up of an organization over a specific period to determine the overall diversity of the firm.

Q: Persistence is the amount of drive and intensity a person applies to a task.

Q: Although applicant tracking systems typically increase overall recruiting costs, the benefits of hiring high-performing employees are worth the investment for most firms.

Q: The three key elements in the definition of motivation are energy, direction, and achievement.

Q: Motivation is a drive that some people have and others don't have.

Q: A high-performance work system is a tool that quantifies the relationship between HR activities, employee behaviors, and firm performance.

Q: Strategy maps help managers link the company's strategic plan with departmental activities.

Q: Motivation is a process that leads to a goal.

Q: The direction of an individual's motivation can be channeled to benefit ________. A) only an organization B) both individuals and/or organizations C) only an individual D) an individual's family only

Q: HR audits typically review a firm's recruiting, testing, and training methods to ensure compliance with government and organization regulations.

Q: Which element of motivation is a measure of intensity or drive? A) direction B) energy C) persistence D) achievement

Q: A strategic audit would most likely NOT be used by an HR manager to assess a firm's procedures and practices in regards to employee benefits.

Q: Motivation is NOT ________. A) a permanent personal trait B) a process that leads to a goal C) something that varies from situation to situation D) something that requires a direction

Q: Human resource audits and benchmarking are two critical tools used by managers who implement an evidence-based approach to human resource management.

Q: Generative means being able and willing to apply new knowledge and skills in a constant search for innovative solutions.