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Management
Q:
The promise of behavioral theories of leadership held that this would be possible.
A) picking a leader out of crowd
B) being able to train a person to be a leader
C) explaining why successful leaders were successful
D) eliminating ineffective leaders
Q:
Behavioral theories of leadership focused on ________.
A) who effective leaders were
B) what characteristics effective leaders had
C) how to identify effective leaders
D) what effective leaders did
Q:
All of the following are methods used by firms to develop high-potential candidates for future positions EXCEPT ________.
A) providing internal training
B) implementing job rotation
C) offering global assignments
D) developing skills inventories
Q:
Why was the trait theory of leadership mainly unsuccessful?
A) Researchers were not able to identify a set of traits that always differentiated a leader from a nonleader.
B) Organizations found the trait theory of leadership too expensive to implement due to the high costs of testing potential leaders.
C) Research has shown that leadership traits are gender specific, so the process of choosing leaders based on traits is discriminatory.
D) Too much emphasis was placed on personality traits rather than physical traits, which have been found to successfully predict leadership.
Q:
What is the first step in succession planning?
A) creating an applicant pool
B) identifying and analyzing key needs
C) selecting who will fill key positions
D) developing the strengths of current employees
Q:
Which of the following is NOT one of the eight traits associated with leadership?
A) Drive
B) Intelligence
C) Introversion
D) Job-relevant knowledge
Q:
The ongoing process of systematically identifying, assessing, and developing organizational leadership to enhance performance is known as ________.
A) employee mentoring
B) succession planning
C) work sampling
D) employee recruiting
Q:
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates.
All of the following questions are relevant to Marie's decision to fill top positions at the new hotels with internal candidates EXCEPT ________.
A) What are the key managerial positions that are available at the new hotels?
B) What percentage of employers in the service industry use succession planning?
C) What skills, education, and training have been provided to potential candidates?
D) What is the designated procedure for assessing and selecting potential candidates?
Q:
If a trait theory of leadership were true, then all leaders would possess ________.
A) charisma
B) the same traits
C) different traits
D) seven traits
Q:
Leaders are ________.
A) individual people, while leadership is a process
B) the first step in the leadership process
C) individual people who study the leadership process.
D) the final step in the leadership process.
Q:
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates.
Which of the following, if true, most likely undermines Marie's decision to fill top positions with inside candidates?
A) Barnum needs to head in a different direction with innovative ideas if it is to remain competitive with other hotel chains.
B) Many current Barnum employees have indicated they are loyal to the firm by rejecting offers to work at competing hotels.
C) Training new employees about the practices and procedures at Barnum is costly in regards to both time and money.
D) The influence of local labor unions and EEO legislation is blamed for the high turnover rate among Barnum employees.
Q:
Early leadership trait research looked to find characteristics that might ________.
A) distinguish ordinary leaders from great leaders
B) define charisma
C) identify the physical traits of leaders
D) differentiate leaders from non-leaders
Q:
All of the following are characteristics of a job posting EXCEPT ________.
A) listing the job's attributes
B) providing the job's pay rate
C) publicizing the open job to employees
D) indicating the preferred number of applicants
Q:
Which of the following is the primary disadvantage of using internal sources of candidates to fill vacant positions in a firm?
A) lack of knowledge regarding a candidate's strengths
B) potential to lose employees who aren't promoted
C) questionable commitment of candidates to the firm
D) significant training and orientation requirements
Q:
Ideally, all managers should not be leaders.
Q:
Leadership identifies a process while leader identifies a person.
Q:
A recruiting yield pyramid is the historical arithmetic relationship between all of the following EXCEPT ________.
A) internal and external candidates
B) offers made and offers accepted
C) recruitment leads and invitees
D) interviews and offers made
Q:
A leader is someone who has managerial authority and can influence others.
Q:
A ________ is used to calculate the number of applicants a firm must generate to hire the required number of new employees.
A) trend analysis
B) ratio analysis
C) recruiting yield pyramid
D) scatter plot
Q:
Because leading is one of the four basic managerial functions, ________ leaders.
A) all managers are
B) all managers should be
C) some managers are
D) some managers should be
Q:
Recruiting is necessary to ________.
A) determine whether to use inside or outside candidates
B) forecast the short-term supply of outside candidates
C) create positive word-of-mouth about a firm
D) develop an applicant pool
Q:
Finding or attracting applicants for an employer's open positions is known as ________.
A) succession planning
B) employee recruiting
C) personnel planning
D) job posting
Q:
Research has shown that a majority of American employees trust the leaders of the companies they work for.
Q:
Of the five dimensions that make up the concept of trust, loyalty seems to be the most critical.
Q:
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates.
Which of the following, if true, best supports Marie's plan to centralize Barnum's recruitment efforts?
A) Online screening tests are given to all Barnum recruits to assess skills and future potential.
B) Barnum's high turnover rate is most likely due to inadequate training requirements.
C) Barnum enforces a strict policy about hiring employees' family members.
D) Barnum has 20 separate local recruiting Web sites.
Q:
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates.
Which of the following, if true, best supports the argument that Marie should implement a computerized skills inventory database?
A) Barnum offers its employees the opportunities to participate in job rotation and job expansion experiences.
B) Barnum's recruiting yield pyramid indicates that the firm should generate 1,000 leads in order to fill 100 positions.
C) Barnum executives would like to transfer the firm's most qualified employees to the new hotels to fill supervisory positions.
D) HR managers at Barnum frequently receive discrimination complaints that must be investigated by the EEOC.
Q:
Trust is the belief in the integrity, character, and ability of a leader.
Q:
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates.
Which of the following, if true, best supports the argument that a scatter plot is the most appropriate tool for Marie to use in estimating future personnel needs?
A) Productivity levels for Barnum employees typically vary from month to month.
B) The size of the two new Barnum hotels will be similar to the chain's other hotels.
C) Barnum requires HR to maintain qualifications inventories for all current employees.
D) Personnel replacement charts serve as useful tools when filling Barnum's managerial positions.
Q:
Which of the following is NOT a reason that the importance of trust has increased in today's business climate?
A) Job performance is related to trust.
B) Job satisfaction is related to trust.
C) Only 60 percent of U.S. employees trust their leaders.
D) Downsizing has eroded the faith that workers have in their leaders.
Q:
What mathematical process do employers use to forecast availability of internal job candidates that shows the probabilities of feeder positions in a chain will be filled?
A) trend analysis
B) access analysis
C) Markov analysis
D) workforce analysis
Q:
This is the dimension of trust that includes how honest a leader is.
A) integrity
B) openness
C) loyalty
D) competence
Q:
Which of the following enhances the security of a firm's database management system by specifying the type of information that a user can obtain?
A) search engine
B) access matrix
C) main server
D) intranet
Q:
This is the dimension of trust that includes how reliable a leader is.
A) integrity
B) competence
C) consistency
D) loyalty
Q:
Qualifications inventories can be tracked and maintained by using all of the following EXCEPT a ________.
A) ratio analysis matrix
B) personnel replacement chart
C) position replacement card
D) skills inventory software
Q:
This is the dimension of trust that includes technical skills.
A) integrity
B) loyalty
C) openness
D) competence
Q:
In a short essay, discuss how emotional intelligence (EI) affects leadership.
Q:
Which of the following refers to company records showing present performance and promotability of inside candidates for a firm's top positions?
A) yield pyramids
B) trend analysis charts
C) succession planning tools
D) personnel replacement charts
Q:
In a short essay, describe two of the four specific leadership roles that team leaders play.
Q:
When managers need to determine which employees are available for promotion or transfer, they will most likely use ________.
A) scatter plots
B) skills inventories
C) estimated sales trends
D) personnel forecasts
Q:
In a short essay, describe transactional and transformational leaders.
Q:
Which of the following contains data regarding employees' education, career development, and special skills and is used by managers when selecting inside candidates for promotion?
A) computerized forecasting tools
B) qualifications inventories
C) trend records
D) scatter plots
Q:
Emotional intelligence (EI) is one of the best predictors of who will emerge as a leader.
Q:
Which of the following is most frequently used by retailers to estimate short-term personnel needs?
A) recruiting yield pyramids
B) position replacement cards
C) personnel replacement charts
D) computerized forecasting programs
Q:
A ________ is a graphical method used to help identify the relationship between two variables.
A) trend analysis
B) ratio analysis
C) scatter plot
D) productivity chart
Q:
In different countries, the most universal aspects of leadership seem to be elements of transactional leadership.
Q:
When using either a trend analysis or a ratio analysis, it is assumed that ________ will remain the same.
A) staffing levels
B) currency rates
C) productivity levels
D) recruitment plans
Q:
One reason that empowerment is important in today's business climate is that managers today tend to have smaller spans of control than managers of the past.
Q:
One specific role of team leadership is that team leaders are troubleshooters.
Q:
Newton Building Supplies hopes to generate an extra $4 million in sales next year. A salesperson traditionally generates $800,000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire?
A) 2
B) 5
C) 10
D) 20
Q:
Experts state that 85 percent of all managers are not natural team leaders.
Q:
Which of the following determines future staff needs by using ratios between a causal factor and the number of employees required?
A) ratio analysis
B) forecasting ratio
C) personnel ratio
D) ratio matrix
Q:
A trend analysis is limited in its usefulness because it ________.
A) overlooks the passage of time in regards to staffing
B) addresses only the financial impact of employment changes
C) assumes constant increases in worker productivity
D) overlooks changes in workforce demographics
Q:
One of the keys to being a good team leader is to know when to leave a team alone.
Q:
Which of the following terms refers to studying a firm's past employment needs over a period of years to predict future needs?
A) ratio analysis
B) trend analysis
C) graphical analysis
D) computer analysis
Q:
Team leadership is becoming less important in today's world because teams don't need leaders.
Q:
A successful visionary leader "jump-starts" the future.
Q:
Succession planning requires making forecasts of three elements:________, develop inside candidates, assess and choose those who will fill the key position.
A) identify key needs
B) job specifications
C) global trends
D) labor relations
Q:
Since charisma is an inborn trait, no efforts have ever been made to train people to be charismatic.
Q:
A firm's ________ should guide employment planning and determine the types of skills and competencies the firm needs.
A) job analysis
B) organization chart
C) marketing plan
D) strategic business plan
Q:
The process of deciding how to fill executive positions at a firm is known as ________.
A) internal recruiting
B) succession planning
C) long-term forecasting
D) advanced interviewing
Q:
Charismatic and visionary leadership both involve a vision.
Q:
Marcus, an HR manager for Samsung, must decide what positions the firm should fill in the next six months, which means Marcus is currently working on ________.
A) screening job candidates
B) personnel planning
C) interviewing job candidates
D) writing job descriptions
Q:
Leaders with a transformational leadership style and charismatic leaders treat employees the same way.
Q:
A transactional leadership style is not related to a transformational style.
Q:
________ is the process of deciding what positions the firm will have to fill and how to fill them.
A) Recruitment
B) Selection
C) Job analysis
D) Workforce planning
Q:
Which of the following terms refers to the background investigations, tests, and physical exams that firms use to identify viable candidates for a job?
A) selection tools
B) job analysis methods
C) personnel techniques
D) forecasting tools
Q:
Studies show that the higher the rank a star performer has in an organization, the more he or she relies on ________ for success.
A) integrity
B) intelligence
C) emotional intelligence
D) loyalty
Q:
What is the first step in the recruitment and selection process?
A) performing initial screening interviews
B) building a pool of candidates
C) performing candidate background checks
D) deciding what positions to fill
Q:
Which of the following is NOT a key component of emotional intelligence (EI)?
A) empathy
B) self-awareness
C) active imagination
D) social skills
Q:
Recent studies indicate that this measure of ability is the best predictor of who will be a leader in an organization.
A) standardized test intelligence
B) academic intelligence
C) technical expertise
D) emotional intelligence
Q:
In a brief essay, discuss how EEO laws affect both recruiting and the information requested on job application forms.
Q:
All of the following appear to be universal elements of transformational leadership EXCEPT ________.
A) dynamism
B) vision
C) trustworthiness
D) aggressiveness
Q:
Why is effective recruiting a challenge for many employers? What methods can employers use to effectively recruit a more diverse workforce?
Q:
What are the differences between the two types of executive recruiters? How do firms benefit from using executive recruiters?
Q:
Most leadership theories were developed in the United States, causing them to stress ________.
A) spirituality over rationality
B) rationality over spirituality
C) both rationality and spirituality
D) altruism over self-gratification
Q:
A ________ is characterized by high performance orientation.
A) German leader
B) Scandinavian leader
C) Japanese leader
D) Malaysian leader
Q:
What policies and procedures are critical for companies that use temporary agencies for contingent workers?
Q:
Why do employers turn to private employment agencies for assistance in recruiting? Provide at least four reasons for the use of such employment agencies.
Q:
A ________ would avoid publicly praising a productive employee.
A) Malaysian leader
B) Dutch leader
C) Japanese leader
D) German leader
Q:
Being humble is a typical characteristic of ________.
A) Arab leaders
B) German leaders
C) Japanese leaders
D) Korean leaders