Q&A Hero

Q: Which of the following would most likely make material presented during a training program more meaningful to trainees? A) using familiar examples B) providing guest speakers C) providing short breaks D) encouraging group work

Q: Instructional objectives for training programs should focus on ________. A) maximizing work hours B) meeting budget requirements C) motivating current employees D) correcting performance deficiencies

Q: Kate, an HR manager, is designing a training program for process engineers. Which of the following activities is Kate LEAST likely to perform at this stage? A) setting performance objectives B) choosing a delivery method C) analyzing training needs D) estimating a budget

Q: Which of the following would be most helpful to review when conducting a performance analysis of an employee? A) employment application B) employee handbook C) customer complaints D) health claims

Q: Which of the following is LEAST relevant when conducting a task analysis? A) job descriptions B) performance standards C) job specifications D) industry requirements

Q: Strategic training needs analysis is most closely linked to ________. A) organizational culture B) employee orientation C) succession planning D) employee compensation

Q: What is the primary focus of a strategic training needs analysis? A) training needed for future jobs B) evaluation of training programs C) training needed for current jobs D) evaluation of strategic planning

Q: Which term refers to a detailed study of a job to identify the specific skills required? A) job analysis B) task analysis C) competency analysis D) performance analysis

Q: What are the five steps in the ADDIE training process model? A) analyze, describe, develop, implement, enforce B) acquire, develop, designate, improve, evaluate C) analyze, design, develop, implement, evaluate D) assess, design, designate, invalidate, equate

Q: According to the text, what has been a key component of Macy's new-growth strategy? A) selective hiring practices B) customer service training C) job rotation opportunities D) managerial development

Q: Which term refers to a situation where an employer fails to train adequately, and the employee subsequently harms a third party? A) just-cause employment practices B) negligent training liability C) invalid hiring procedures D) negligent hiring

Q: Tyrone, an HR manager, is conducting a task analysis. Tyrone is most likely ________. A) monitoring the training needs of current employees B) evaluating the effectiveness of training programs C) assessing the training needs of new hires D) planning for future training needs

Q: Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of 10 employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than 1 year. The other six salespeople have been with Samson anywhere from 3 to 7 years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT ________. A) What were the results of attitude surveys distributed to the sales team? B) What interpersonal competencies are expected of sales team members? C) What tools are available to sales team members to help them work efficiently? D) What methods are used for recruiting and interviewing individuals for sales positions?

Q: Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of 10 employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than 1 year. The other six salespeople have been with Samson anywhere from 3 to 7 years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following undermines the argument that the drop in Samson's sales can be solved through training? A) Samson recently eliminated its long-standing policy of paying salespeople commissions on top of base salaries, which angered employees. B) The newest members of the Samson sales force are unfamiliar with the procedures used by the firm to measure the effectiveness of new drugs. C) Samson's most experienced salesperson retired after working at the firm for more than 20 years. D) Samson no longer requires salespeople to have medical backgrounds or science degrees.

Q: Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of 10 employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than 1 year. The other six salespeople have been with Samson anywhere from 3 to 7 years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following best supports the argument that the drop in Samson's sales can be solved through training? A) Attitude surveys sent to Samson personnel suggest that the firm's elimination of year-end bonuses has angered many employees. B) Recent studies suggest that sales of name-brand pharmaceuticals, such as Samson, are dropping as more people are choosing to use generic drugs instead. C) Members of the sales team have expressed that they do not fully understand the benefits and side effects of the latest medications released by Samson. D) Samson provides laptops to its entire sales team so each salesperson can easily locate necessary information while on sales calls.

Q: For training to be successful and effective, a trainee must have ________. A) experience B) motivation C) management skills D) technical expertise

Q: Which of the following helps focus the efforts of trainees and trainers and establishes a benchmark for evaluating a training program? A) instructional objective B) employee orientation C) performance analysis D) competency model

Q: Which of the following consolidates the knowledge, skills, and behaviors that an individual needs to perform a job well? A) instructional objective B) ranking method C) competency model D) work council

Q: Which of the following is NOT a method used to identify employee training needs? A) supervisor performance reviews B) attitude surveys C) assessment centers D) outplacement counseling services

Q: Which of the following best describes the first step in a performance analysis? A) comparing a person's performance to ideal performance B) investigating employee-related customer complaints C) evaluating supervisor performance reviews D) conducting job knowledge assessments

Q: A performance analysis is primarily used to assess the training needs of ________. A) new employees B) prospective employees C) current employees D) former employees

Q: Anna, an HR manager, wants to determine the training needs of a new employee in the shipping department. Which of the following would most likely help Anna? A) needs analysis B) task analysis C) performance analysis D) training analysis

Q: What is the final step in the ADDIE training process model? A) evaluating the program's successes or failures B) presenting the program to a small test audience C) conducting a performance and needs analysis D) training the targeted group of employees

Q: Which of the following would most likely occur during the implementation stage of a training program? A) presenting the program to a small test audience B) designing the program content for different learners C) conducting a needs analysis of newly hired workers D) providing on-the-job training to the targeted group of employees

Q: In the ADDIE training process model, which of the following occurs immediately after a needs analysis has been conducted? A) assessing the program's successes or failures B) presenting the program to a test audience C) designing the overall training program D) training a targeted employee group

Q: Lucas, an HR manager, has been assigned the task of creating a training and development program for his firm's employees. According to the ADDIE training process model, what is the first step that Lucas should take? A) assess the program's successes or failures B) design the program content C) conduct a needs analysis D) train the targeted group of employees

Q: Which of the following terms refers to the methods used to give new or present employees the skills they need to perform their jobs? A) orientation B) training C) development D) appraisal

Q: All of the following are included in a task analysis record form EXCEPT ________. A) performance standards B) trainable skills required C) performance appraisals D) human aptitudes required

Q: Onboarding means going beyond the traditional one-day orientation training and instead, conducting training over a few days, instilling company ideologies and values, such as open communication.

Q: What are the desired results of a successful employee orientation program?

Q: Hiring highly skilled employees with great potential eliminates the need to provide orientation and training.

Q: Employee orientation programs range from brief, informal introductions to lengthy, formal courses.

Q: Orientation refers to the methods used to give new or present employees the skills they need to perform their jobs.

Q: Which of the following should most likely be emphasized in an employee handbook? A) Employees will not be fired without "just cause." B) A tenure system is the basis of employment. C) The employment relationship is "at-will." D) Policies constitute employment contracts.

Q: Unlike traditional orientation programs, which topic is included in many modern orientation programs? A) organizational charts B) culture and values C) personnel policies D) health benefits

Q: What is an alternative term for employee orientation? A) development B) acculturation C) recruiting D) onboarding

Q: Which of the following is NOT one of the primary purposes of employee orientation? A) The employee should become skilled with the firm's software. B) The employee should understand the organization in a broad sense. C) The employee should have a clear understanding of what is expected. D) The employee should begin the process of learning the firm's preferences.

Q: Maria was recently hired as an accountant with a large marketing firm. Today is Maria's first day of work, and she will be attending an employee orientation session. Which of the following is LEAST likely to be addressed during Maria's orientation? A) employee benefits B) daily routine C) safety measures D) sales methods

Q: Which of the following would perform the initial orientation in most firms? A) HR specialist B) mid-level manager C) administrative assistant D) immediate supervisor

Q: ________ provides new employees with the basic background information required to perform their jobs satisfactorily. A) Employee recruitment B) Employee selection C) Employee orientation D) Employee development

Q: In one study, traits that characterize highly engaged employees include agreeableness, emotional stability, achievement orientation, and neuroticism.

Q: What are some of the problems and issues associated with drug testing employees and job applicants? What is your opinion on workplace drug testing?

Q: Few employers check candidates' social networking site postings because of potential lawsuits.

Q: Employment screening services are useful in the selection process because they have access to a job applicant's credit history and criminal record.

Q: Which of the following would most likely be found in the employment contract for a marketing executive? A) benefits information B) nondisclosure requirements C) paid leave information D) job testing requirements

Q: According to the ADA, when is a medical exam permissible? A) before the initial job interview B) between the job interview and the job offer C) between the job offer and the commencement of work D) after the commencement of work

Q: The newest applicant tracking systems are used by employers to ________. A) develop work samples B) implement EEO laws C) verify a candidate's citizenship D) identify a candidate's hidden talents

Q: E-Verify is used by employers to ________. A) access an applicant's credit history B) file an applicant's income tax information C) determine if an applicant is eligible to work in the U.S. D) report an applicant's work status to the U.S. government

Q: Which of the following is true regarding substance abuse screening? A) All employers are required by federal law to test employees for illegal drugs. B) Hair follicle tests provide less detailed information than urine samples. C) Urine sample tests cannot indicate habituation level. D) Urine sample tests calculate degree of impairment.

Q: Graphology, a tool for assessing basic personality traits, is also called ________. A) numerology B) astrology C) handwriting analysis D) polygraph output assessment

Q: Employers can and should use all the tools listed below to attempt to detect dishonest job applicants EXCEPT ________. A) polygraph tests B) credit checks C) background checks D) paper-and-pencil honesty tests

Q: What type of screening device is designed to measure attitudes regarding tolerance of others who steal? A) personality tests B) interest inventories C) paper-and-pencil honesty tests D) graphology

Q: Employers are allowed to conduct background investigations and reference checks to verify a candidate's ________. A) age B) marital status C) military discharge status D) health and disability issues

Q: What is talent management? What role do profiles play in the selection process?

Q: Discuss the two basic types of interviews: structured and unstructured. Which one do you think is better? Why?

Q: How do nonverbal behaviors affect interviewer ratings of candidates?

Q: The attractiveness of a male job candidate does not affect his promotability, but the attractiveness of female job candidate strongly affects her career advancement opportunities.

Q: During an interview, an interviewer should primarily ask open-ended questions to encourage candidate self-promotion.

Q: Situational interviews typically have a lower validity than behavioral interviews in predicting job performance.

Q: Candidate order error means that the order in which an interviewer sees applicants affects how the applicants are rated.

Q: Interviewers tend to be more influenced by unfavorable than favorable information about a candidate.

Q: Candidates who make an initial bad impression on an interviewer are typically able to reverse the situation if they close the interview in a strong manner.

Q: Studies suggest that interviewers tend to evaluate applicants less favorably in telephone interviews than in face-to-face interviews.

Q: Research indicates that employers view working mothers negatively, which is why a maternal wall exists in some workplaces.

Q: All of the following are guidelines for conducting an effective interview EXCEPT ________. A) asking the candidate questions that require yes or no answers B) showing courtesy and friendliness towards the candidate C) scheduling a private room for the interview D) taking brief notes during the interview

Q: All of the following will most likely improve the structure and effectiveness of an interview EXCEPT ________. A) using the same questions for all candidates B) asking candidates to describe themselves C) rating candidate answers against a scale D) basing questions on actual job duties

Q: Which of the following is the most likely outcome of using the same questions with all candidates being interviewed? A) revealing weaknesses B) managing time C) expressing interest D) reducing bias

Q: Marion Franklin is the CEO of a local real estate company, Action Realty. The community has seen an increase in population over the last 2 years, and new neighborhoods are being built as a result. Marion's staff of realtors is very busy, and Marion needs to hire a new agent. Although Marion has hired agents in the past, they have not always turned out to be as successful as she had hoped. Which of the following questions would be relevant for Marion to ask if she wants an employee with extensive knowledge in real estate? A) How do you handle sellers who believe their home is more valuable than it really is? B) What are the loan options you would suggest for first-time home buyers? C) What is the most frustrating aspect of being a realtor? D) What motivated you to become a real estate agent?

Q: Marion Franklin is the CEO of a local real estate company, Action Realty. The community has seen an increase in population over the last 2 years, and new neighborhoods are being built as a result. Marion's staff of realtors is very busy, and Marion needs to hire a new agent. Although Marion has hired agents in the past, they have not always turned out to be as successful as she had hoped. Which of the following interview questions would most likely provide Marion with the highest validity and be the most useful for predicting job performance? A) What steps do you go through to determine the best listing price for a home? B) What would you do if your client did not clean his home for an open house? C) What is the difference between assessed value and appraised value? D) What do you like and dislike about selling real estate?

Q: Which question below is an example of a behavioral question? A) "What would you do if you were asked a question during a sales presentation for which you did not know the answer?" B) "What factors do you consider before underwriting an insurance policy for a new client?" C) "What is your attitude about working with a sales team instead of independently?" D) "Can you tell me about a time when you solved a really difficult problem?"

Q: Which question below is an example of a background question? A) "Can you provide an example of a time when you developed a highly effective ad campaign?" B) "What experience and training have you had with drafting designs for commercial buildings?" C) "What is the procedure you would follow when examining a patient complaining of chest pain?" D) "What steps would you follow to conduct a brainstorming session with a group of employees on safety?"

Q: Consider the following question: "Can you give a work-related example of a specific instance where you provided leadership?" This is an example of a ________ question. A) background B) behavioral C) situational D) descriptive

Q: Dr. Ross is interviewing for a position as Assistant Professor of Biology. His interview is conducted by a team of faculty members who interview him simultaneously and then combine their ratings into one score. This is an example of a ________ interview. A) serial B) panel C) sequential D) mass

Q: In a panel interview, a candidate is interviewed in a ________ fashion by a group of interviewers. A) serial B) sequential C) simultaneous D) systematic

Q: What type of interview would most likely include the following statement? "Imagine that you have just been assigned the task of winning the business of our competition's biggest client. How would you proceed?" A) situational B) behavioral C) puzzle D) stress

Q: Which of the following statements is representative of what might be asked in a situational interview? A) "Tell me about a time you showed leadership in a difficult situation." B) "How have you handled ethical dilemmas in the past?" C) "Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?" D) "In this position, you are responsible for hiring and firing subordinates. Have you ever fired anyone before? Tell me how you handled the situation."

Q: What type of interview would most likely include the statement, "Tell me about a time when you worked successfully in a team environment"? A) situational B) behavioral C) subjective D) puzzle

Q: Which of the following is a procedure designed to predict future job performance on the basis of applicants' oral responses to oral inquiries? A) management game B) work sample simulation C) selection interview D) management assessment center

Q: What is the first step in conducting an effective interview? A) studying the job description B) asking situational questions C) conducting a background check D) establishing rapport with candidates

Q: Why is careful selection important? How can personnel tests and interviews improve the selection process?