Q&A Hero

Q: Your friend states that an employer must notify its employees if it intends to read their e-mails. Are they correct?

Q: The term STEAL refers to four motives behind theft behavior. What are they?

Q: The U.S. Equal Employment Opportunity Commission tracks sexual harassment cases. What do their statistics indicate regarding the cost sexual harassment for employers?

Q: Identify three costs associated with cyberslacking.

Q: Employees that experience incivility are impacted numerous ways. Identify three.

Q: What is the difference between bullying and incivility?

Q: There are three tests that can help you categorize and focus on particular behaviors; one is the Family IQ test. What are the other two?

Q: What is a "love contract"?

Q: Identify three types of sexual harassment.

Q: The text discusses five specific categories of misbehavior. What are they?

Q: What is white-collar crime?

Q: What is the difference between occupational crime and organizational crime?

Q: Organizations can utilize medical, drug, or psychological, testing when the situation meets all of the following conditions except: A) If results are openly shared and subject to public review B) The test is designed to predict a person's ability to perform C) The test is relatively non-invasive D) The test results are private

Q: The _______________ under the Bill of Rights protects against communications from unreasonable searches and seizures. A) First Amendment B) Fourth Amendment C) Fifth Amendment D) Fourteenth Amendment

Q: In some companies, bonuses paid to workers under a Scanlon plan can equal or exceed the employee's salary. ⊚ true ⊚ false

Q: An individual pay-for-performance reward system does not properly fit an organization that is designed to use teams because it fosters competition. ⊚ true ⊚ false

Q: By law, there has to be no differential in the reward system that discriminates between high and low performers. ⊚ true ⊚ false

Q: There is no perfect means for retaining high performers. ⊚ true ⊚ false

Q: If managers could develop reward systems that retained the best producers and caused poor performers to leave, the overall effectiveness of an organization would improve. ⊚ true ⊚ false

Q: Organizational resources and government regulations are two of the many factors that must be considered when developing and maintaining reward programs. ⊚ true ⊚ false

Q: The positive reinforcement, modeling, and expectancy methods of administering rewards all indicate that employee job performance is a result of the application of common sense. ⊚ true ⊚ false

Q: Bureau of Labor Statistics show that typically the younger a woman is, the less she makes relative to a man. ⊚ true ⊚ false

Q: In some situations, it is not possible to provide rewards that employees value and prefer. ⊚ true ⊚ false

Q: If a person is to be motivated, he or she must observe models of receiving reinforcement that is reasonable. ⊚ true ⊚ false

Q: It is difficult to create tasks that lead to a feeling of autonomy in jobs that are highly structured and controlled by management. ⊚ true ⊚ false

Q: If co-workers do not believe that you deserve a promotion, your status is not likely to be enhanced. ⊚ true ⊚ false

Q: In order for the open pay system to be motivational, an employee's effort must be linked to subjective performance. ⊚ true ⊚ false

Q: Unless employees can see a connection between performance and merit increases, money will not be a powerful motivator. ⊚ true ⊚ false

Q: Research on reinforcement schedules has shown that higher rates of response are usually achieved with ratio schedules than with interval schedules. ⊚ true ⊚ false

Q: Hitting a slot machine jackpot in a casino is an example of fixed ratio reinforcement. ⊚ true ⊚ false

Q: 360-degree feedback programs have not yet been developed for teams. ⊚ true ⊚ false

Q: To improve the impact of a 360-degree feedback program, an organization should use the feedback primarily for individual development. ⊚ true ⊚ false

Q: When employees are allowed to participate in a two-way exchange during the evaluation process, they are more satisfied with the feedback communication. ⊚ true ⊚ false

Q: Feedback should be given only once a year, during a performance appraisal. ⊚ true ⊚ false

Q: Systematic evaluation of performance does good even if the results are not communicated to the employee. ⊚ true ⊚ false

Q: Evaluating employees is a skill that can only be developed by doing it. ⊚ true ⊚ false

Q: In the context of performance evaluation; contamination can be said to be the reverse of deficiency. ⊚ true ⊚ false

Q: Contamination takes place in the evaluation process when an improper emphasis is given to various job elements. ⊚ true ⊚ false

Q: Effective performance evaluation is a continuous, ongoing process. ⊚ true ⊚ false

Q: Why is line of sight important?

Q: What are ESOPs?

Q: What are gain-sharing plans, and what is the best-known example of these plans?

Q: Why are team-based reward systems becoming more widely used?

Q: How many bands are appropriate when using a broadbanding approach to compensation?

Q: What is the difference between conventional and skill-based pay systems?

Q: Skill-based pay systems have at least four potential advantages. Identify two of them.

Q: Commitment to an organization involves three attitudes, what are they?

Q: Is high turnover good? Explain your response.

Q: What are the three major theoretical approaches to reward administration?

Q: What is the difference between intrinsic and extrinsic rewards?

Q: While the relationship between rewards and satisfaction is not perfectly understood, it is generally recognized that reward packages satisfy three criteria. What are these criteria?

Q: What are the three main objectives of reward programs?

Q: Ferster and Skinner presented four types of intermittent reinforcement schedules. What are they?

Q: How might a manager apply "punishment" in the work setting?

Q: What is the difference between a reward and a positive reinforcer?

Q: Effective performance evaluation, simply stated, involves asking two questions about employee performance. What are these questions?

Q: The five Rs of work force motivation include all of the following except: A) Responsibility B) Respect C) Relationships D) Rotation

Q: _______________ means that the employee perceives that there is a real linkage between his or her performance and the rewards received. A) True sight B) True linkage C) Line of sight D) Co-dependence

Q: Virtually any program that shares _______________ with employees is considered gain sharing. A) profits B) cost overruns C) excess production gains D) cost reductions

Q: A typical Scanlon plan measures the _______________ costs required to produce goods or services during a base period. A) labor B) raw product C) management D) manufacturing

Q: The U.S. Bureau of Labor Statistics defines "part-time" as working fewer than _______________ per week. A) 40 hours B) 35 hours C) 30 hours D) 20 hours

Q: In situations where teams are interdependent, a _______________ reward plan would be the least appropriate. A) plant-based B) division-based C) seniority-based D) area-based

Q: The Society for Human Resource Management's 2015 Benefits Survey found that __________ employers report that they offer concierge services. A) only 3 percent of B) 31 percent of C) most D) typically only Fortune 100

Q: In conventional pay systems, _______________ determine(s) the pay rate and range. A) the job B) acquired skills C) seniority D) the pay grade

Q: Commitment to an organization involves all of the following attitudes except: A) A belief in one's ability to do the job assigned B) A sense of identification with the organization's goals C) A feeling of involvement in organizational duties D) A feeling of loyalty to the organization

Q: _______________ is a newer, yet largely untested, reward program. A) Broadbanding B) Gain-sharing C) Employee stock ownership D) All of the choices are correct.

Q: Which of the following statements about equitable pay treatment is false? A) The younger a woman is, the less she makes relative to a man B) Women with a college degree have seen their earnings grow at a faster rate than have men C) Rewarding employees differently based solely on gender is illegal D) Pay gaps between men and women exist in virtually every job category

Q: Rewarding employees differently based on gender is all of the following except: A) On the increase B) Unethical C) Illegal D) Poor business practice

Q: In administering a _______________ program; the emphasis is on the desired behavior that leads to job performance rather than performance alone. A) positive reinforcement B) social imitation C) patterning D) modeling

Q: If high performance is the goal, and it is almost impossible to achieve that goal due to limited resources, then _______________ is not an appropriate way to administer rewards. A) positive reinforcement B) modeling and social imitation C) expectancy theory D) All of the choices are correct.

Q: All of the following are major theoretical approaches to reward administration except: A) Negative reinforcement B) Positive reinforcement C) Modeling and social imitation D) Expectancy

Q: According to the U.S. Bureau of Labor Statistics, organizations spend on average a little more than _____ percent of a firm's compensation costs per employee. A) 10 B) 22 C) 31 D) 37

Q: All of the following are intrinsic rewards except: A) Completion B) Achievement C) Autonomy D) Profit-sharing

Q: According to the U.S. Bureau of Labor Statistics, organizations spend an average of _______________ per hour worked on benefits for each employee. A) $2.94 B) $4.29 C) $9.42 D) $10.52

Q: For the open pay system to be motivational for employees, ___________________. A) an employee's effort must be linked to short-term performance B) an employee's effort must be linked to long-term performance C) an employee's effort must be linked to short and long-term performance D) measures need to be available for most important aspects of a job

Q: During economic downturns, companies can "reward" their employees by: A) Not laying them off B) Allowing them to keep their full salaries C) Reducing their work hours D) All of the choices are correct.

Q: Receiving praise from a supervisor is a(n) ____________ reward. A) intrinsic B) extrinsic C) environmental D) "formal"

Q: Who among the following would be the least suited to an open pay system? A) Librarian B) Salesperson C) Recruiter D) Fruit picker

Q: Satisfaction is influenced by how happy employees are with _____________. A) intrinsic but not extrinsic rewards B) intrinsic and extrinsic rewards C) extrinsic and global rewards D) global and Maslovian rewards

Q: A person's preferred rewards vary _______________. A) at different points in a person's career B) at different ages C) in different situations D) All of the choices are correct.