Q&A Hero

Q: The phases of listening include all of the following except: A) Inception B) Action C) Perception D) Interpretation

Q: About 75 percent of all communication is: A) Listening B) Speaking C) Body language D) One-way

Q: _______________ the values, customs, and perspectives of other cultures is required to facilitate communication. A) Critiquing B) Studying C) Acceptance of D) Awareness of

Q: Managers from monochronic cultures _______________. A) do one thing at a time and take time commitments seriously B) adhere to plans and follow rules of privacy C) show respect for private property and emphasize promptness D) All of the above.

Q: Managers from monochromic cultures tend to do all of the following except: A) Take time commitments seriously B) Adhere to plans C) Handle multiple tasks simultaneously D) Emphasize promptness

Q: The American A-OK hand gesture means _______________ in France. A) things are fine B) money C) zero D) something obscene

Q: Cultural anthropologists Edward T. and Mildred R. Hall theorize that communication can be divided into several culturally determined parts: words, space, time, and _______________. A) behavior B) orientation C) gender D) gestures

Q: A downward glance during a brief encounter in an office can mean _______________. A) modesty B) embarrassment C) a lack of respect D) Any of the above.

Q: Electronic meeting software (EMS) allows meeting facilitators to: A) Poll meeting participants B) Analyze voting results C) Create detailed reports D) All of the choices are correct.

Q: Which of the following statements about texting is false? A) Texting is less expensive than many other forms of advertising B) Fifty percent of all texts are read within three minutes of being received C) Texting is the favorite form of communication among young consumers D) People read the vast majority of their text messages

Q: Corporate use of instant messaging (IM) is expected to grow rapidly for all of the following reasons except: A) IM offers real-time communication among geographically dispersed employees B) IM is an inexpensive alternative to travel C) Responses are more accurate than verbal communication D) IM demands the immediate attention of its users

Q: A _______________ is a network node (hardware and/or software) set up to prevent traffic from crossing into a private intranet. A) firewall B) virus scanner C) server D) encryption device

Q: The Internet was developed in the 1960s by _______________ as a way to ensure that communications could survive a military attack. A) the Japanese B) Harvard University C) the U.S. Department of Defense D) NASA

Q: _______________ communication cuts across functions and levels in an organization. A) Upward B) Downward C) Horizontal D) Diagonal

Q: _______________ is/are designed to attract employee talent to sustain and grow the organization. A) Public relations B) Advertising C) Promoting the culture and opportunities available D) Customer/Client/Patient surveys

Q: _______________ presents products or services in a positive manner, in an effort to attract customers, clients, or patients. A) Public relations B) Advertising C) Promoting D) Customer/Client/Patient surveys

Q: A medium that enables high richness is more likely to result in _______________ between individuals or groups. A) miscommunication B) conflict C) cooperation D) common understanding

Q: When the chairperson of the accounting department communicates with the chairperson of the marketing department about the course offerings in a college, the flow of communication is: A) Top to bottom B) Bottom to top C) Diagonal D) Horizontal

Q: When an organization communicates a high-level communication after reaching a conclusion, an employee will _____________ the decision. A) embrace, endure, or resist B) accept C) reject, or passively resist D) All of the above are correct.

Q: Employees often go through four stages when high-level decisions are developed and implemented: these stages are _______________. A) speculate, digest, make a conclusion, respond B) digest, deliberate, make a conclusion, respond C) speculate, digest, deliberate, make a conclusion D) speculate, digest, deliberate, respond

Q: _______________ communication provides managers with feedback about current problems and information about day-to-day operations that they need for making decisions. A) Upward B) Downward C) Horizontal D) Diagonal

Q: Examples of common _______________ information flows include suggestion boxes, group meetings, and appeal or grievance procedures. A) upward B) downward C) horizontal D) diagonal

Q: In many organizations, downward communication is often _____. A) incomplete B) inadequate C) inaccurate D) All of the above.

Q: In addition to happiness, a smile can also indicate: A) Contempt B) Fear C) Resignation D) All of the choices are correct.

Q: Common forms of _______________ communication include job instructions, official memos, policy statements, manuals, and company publications. A) upward B) downward C) horizontal D) diagonal

Q: Physical cues such as distance, posture, and gestures indicate the _______________ of the emotion being expressed. A) type B) intensity C) origin D) All of the choices are correct.

Q: All of the following are forms of indirect feedback except: A) Declines in productivity B) Increased absenteeism C) Frowning during a face-to-face meeting D) Conflict between units

Q: Winking one eye most often signals _______________. A) disbelief B) intimacy C) impatience D) confusion

Q: For the communication process to be completed, the message must be _______________ in terms of relevance to the receiver. A) received B) transmitted C) decoded D) confirmed

Q: One-way communication processes are those that do not allow _______________ feedback. A) receiver-to-receiver B) receiver-to-communicator C) communicator-to-communicator D) All of the choices are correct.

Q: In an organizational framework, the communicator is an employee, manager, or customer with ______________. A) ideas, intentions, information B) ideas, intentions, information and a purpose for communicating C) a higher status than the receiver D) ideas, intention and status

Q: When describing the elements of the communications process, the __________ is the carrier of the message. A) medium B) portal C) linkage D) transmission

Q: Encoding translates the communicator's ideas into a systematic set of _______________ that the receiver can understand. A) symbols B) words C) ideas D) media

Q: The regulation of communication can ensure an optimum flow of information to managers, thereby eliminating the barrier of _______________. A) nonverbals B) communication filtering C) communication overload D) interpersonal communication

Q: Name three things that you, as a manager, can do to improve communication in a diverse organization.

Q: List some of the positive and negative consequences of groups developing and using words and phrases that have meaning only to members.

Q: Identify seven significant barriers to effective communication. Provide examples of how these barriers may impact a student at this institution.

Q: What is meant by multicultural communication and why is it increasingly important?

Q: Describe the role played by interpersonal communication in organizations.

Q: You are making a presentation to a CEO on communication, and she states "we don't need upward communications here and even if we did, I have no idea on how to promote it." Based on what you have learned in this course, how would you reply?

Q: How may nonverbal messaged differ from other forms of communication?

Q: Explain the elements in the communication process.

Q: Communication distortion often occurs because of differing frames of reference. ⊚ true ⊚ false

Q: Messages are more likely to be misunderstood when they are competing with other messages. ⊚ true ⊚ false

Q: Following up means assuming that you have been misunderstood. ⊚ true ⊚ false

Q: In some cases, from a practical standpoint, it is impossible to communicate through formal communication channels. ⊚ true ⊚ false

Q: In every communication situation, value judgments are made by the receiver. ⊚ true ⊚ false

Q: Communicators encode, and receivers decode without regard to their prior experiences. ⊚ true ⊚ false

Q: Previous experiences can cause different individuals to interpret the same communication in different ways. ⊚ true ⊚ false

Q: If noise exists during a communication, complete understanding will not occur. ⊚ true ⊚ false

Q: The amount of personal space that an individual likes to maintain can shift temporarily, depending on the physical surroundings. ⊚ true ⊚ false

Q: A majority of the world's population now speaks and understands English. ⊚ true ⊚ false

Q: Interpersonal communication can vary from direct orders to casual expressions. ⊚ true ⊚ false

Q: Technologies will soon solve all communication problems. ⊚ true ⊚ false

Q: Webinars, by definition, are a form of one-way communication. ⊚ true ⊚ false

Q: Sending e-mail messages has become more popular than leaving voice-mail. ⊚ true ⊚ false

Q: Voice-mail accounts for approximately 90 percent of telephone communication within organizations today. ⊚ true ⊚ false

Q: Texting is typically more expensive than other forms of advertising. ⊚ true ⊚ false

Q: E-mail is an effective way of communicating complex messages. ⊚ true ⊚ false

Q: An effective organization needs upward communication as much as it needs downward communication. ⊚ true ⊚ false

Q: When verbal and nonverbal messages conflict, receivers tend to place more faith in the verbal message. ⊚ true ⊚ false

Q: Nonverbal behavior can enhance or contradict the message the communicator is sending. ⊚ true ⊚ false

Q: Noise can be thought of as those factors that distort the intended message. ⊚ true ⊚ false

Q: All organizational communication is meant to inform or clarify. ⊚ true ⊚ false

Q: The common symbols between a communicator and a receiver may be verbal, nonverbal, or both. ⊚ true ⊚ false

Q: Effective communication is unavoidable in an organization. ⊚ true ⊚ false

Q: Interpersonal behavior cannot exist without interpersonal communication. ⊚ true ⊚ false

Q: What is non-malfeasance?

Q: Name three things (symbols) that organizations commonly use to express hierarchical rank.

Q: What is selective listening? Provide an example.

Q: What is the difference between videoconferencing and teleconferencing?

Q: What is an intranet?

Q: How do the internet, and intranet differ?

Q: Why is face-to-face communication high in richness?

Q: What is meant if a party states this is rich communication?

Q: What is the typically the least-used channel of communication and is it of significance to management?

Q: Employees go through four stages when high-level decisions are developed and implemented. What are these stages?

Q: The design of an organization should provide for communication in four distinct directions. What are these directions?

Q: Virtually everyone makes a deliberate effort in some situations to create a desirable impression. ⊚ true ⊚ false

Q: Any influence tactic can result in resistance if it is used unskillfully or if the request being made is clearly objectionable. ⊚ true ⊚ false