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Human Resource
Q:
How does a management's attitude affect employee performance? Discuss how the Hawthorne effect is related to the Pygmalion effect.
Q:
Virtual teams rely on communications technology such as videoconferences, e-mail, and cell phones to keep in touch and coordinate activities.
Q:
Teamwork gives employees the authority and ability to decide on how to do their work.
Q:
Which method of justifying unethical behavior do you think is most commonly used?
Q:
The use of employee empowerment has shifted the recruiting focus away from general cognitive and interpersonal skills toward technical skills.
Q:
Do most people behave ethically at work, or do they lie, cheat, and steal?
Q:
What is your view of spirituality in the workplace?
Q:
Skilled knowledge workers generally do not have job opportunities in a slow economy.
Q:
Is having a positive self-concept really all that important?
Q:
Do you believe that most organizations really try to provide employees with job satisfaction? Give examples of what firms do to increase job satisfaction.
Q:
A large gap exists between the social system and the technical system in high-performance work systems.
Q:
Do you really believe that you can get better results with people using the Pygmalion effectbeing positive and encouraging, rather than negative and threatening? Be sure to give examples to back up your statements.
Q:
Do more managers have Theory X or Theory Y attitudes today? Be sure to give examples to back up your statements.
Q:
Most organizations are looking for educational achievements to find employees who can handle a variety of responsibilities, interact with customers, and think creatively.
Q:
What is your attitude toward life? Do you agree with the statement, "Life sucks, then you die"?
Q:
Individuals who arrive in the United States without meeting the legal requirements for immigration or asylum are referred to as undocumented immigrants.
Q:
The members of Generation X are characterized by their comfort with the latest technology, and the need to be noticed, respected, and involved.
Q:
Which of the four general guidelines to building a positive self-concept needs the least work? The most work? Explain your answer.
Q:
An individual who is actively seeking employment is a part of an organization's external labor market.
Q:
Give an example of when you lived up to or down to your own expectations (self-efficacy leading to self-fulfilling prophecy).
Q:
How would you describe a career in human resource management (HRM)? Cite the type of positions available, degree requirements, the nature of the work, and salary levels.
Q:
Describe your self-concept.
Q:
List the four principles followed by ethical, successful companies.
Q:
Has job or school satisfaction affected your performance? Explain your answer. For example, compared to your work in classes or jobs that you are satisfied with, do you work as hard and produce as much for classes or jobs that you are dissatisfied with?
Q:
Consider a specific job you hold or have held. Measure your job satisfaction for the job by rating each of the seven determinants of job satisfaction using a scale from 1 (not satisfied) to 5 (satisfied); then add up the total points and divide by seven to get your average, or overall, job satisfaction level. Be sure to write down the seven determinants and your ratings.
Q:
Has job or school satisfaction affected your absenteeism? Explain your answer. For example, do you attend a class or job more if you are satisfied with it or if you are dissatisfied with it?
Q:
What are the HR responsibilities of supervisors? Explain.
Q:
Based on your answers in Self-Assessment Exercise 3-2, what will you do to improve your job attitude? Be specific.
Q:
Briefly describe six competencies required for HR professionals.
Q:
In an organization with a sustainable strategy, human resource (HR) departments focus on employee development and empowerment rather than short-term costs. Reflect on this statement with an example.
Sustainability is broadly defined as an organization's ability to profit without depleting its resources, including employees, natural resources, and the support of the surrounding community. For example, a company should focus on training its employees and empowering the employees to be responsible for their work. The employees should reach a level where they can take decisions on their own. Even though this might result in increased costs in the short term, it can result in an increase in profits for the company in the long run.
Q:
Give two examples of when your attitude affected your performance. One should be a positive effect and the other a negative one. Be sure to fully explain how your attitudes affected performance.
Q:
Explain human resource planning and evidence-based HR. How do these concepts help HR in supporting an organization's strategy?
Q:
Describe your attitude about college in general and the specific college you are attending.
Q:
Discuss the responsibility of HR with regard to planning and administering pay and benefits. Also, analyze the impact of this function on an organization.
Q:
According to _____, managers should make the same ethical decisions across countries.
A. nationalism
B. socialism
C. relativism
D. universalism
Q:
Differentiate between training and development of employees.
Q:
List five important responsibilities of HR, briefly describing the specific activities associated with each.
Q:
______ refers to ethical decisions that are made based on the ethical standards of a particular country.
A. Regionalism
B. Universalism
C. Relativism
D. Socialism
Q:
List the qualities associated with human resources that help an organization gain a sustainable competitive advantage.
Q:
Which of the following statements is true of global ethics?
A. Questions related to what is ethical and not ethical always have simple answers.
B. All countries follow similar levels of ethical standard.
C. It is unethical to give bribes in America.
D. Managers using universalism would give bribes in some countries.
Q:
Which of the following questions is part of the Rotary International four-way test?
A. Is it fair to all concerned?
B. Will it build ethical practices?
C. Does it break any laws?
D. Will it be beneficial to the one using this test?
Q:
Which of the following statements is true about the HR profession?
A. A degree in law is the sole requirement for those who wish to choose HRM as a profession.
B. All HRM professionals have a postgraduate degree.
C. Professional certification in HRM continues to be the most common feature of a majority of professionals in the field.
D. Usually, HR generalists get paid substantially more than HR specialists.
E. HR generalists usually perform the full range of HRM activities.
Q:
When Ulysses Corp., a travel insurance company, introduced new goals for internal management, there was a rift in the management regarding their implementation. Group A emphasized achieving short-term goals, while Group B believed in introducing policies that created a more efficient employee-management relationship. Which of the following results would prove Group B's decision to be ideal?
A. A loss in the financial statement of the particular year
B. More employees resigning their jobs
C. An increase in the cost of production
D. Employee surveys showing higher levels of engagement with the company
E. An increasing employee agitation regarding the management policies of the company
Q:
Citrus Fruits Inc., a beverages company, was shut down because of public allegations about the quality of its products. After a period of 10 years, the former CEO of the company decided to start up the company again. Analyzing the situation, what measures should the revamped company undertake in order to emerge successful?
A. Hire more employees
B. Provide low wages and salaries
C. Improve the quality and ethics in production
D. Use more vendors and suppliers
E. Enhance its customer services department
Q:
Highly ______ and unsupervised situations increase the odds of unethical behavior.
A. competitive
B. dynamic
C. democratic
D. creative
Q:
Which of the following is a standard that human resource managers must satisfy for HRM practices to be ethical?
A. Managers must treat employees as family.
B. Human resource practices must result in the greatest good for the largest number of people.
C. Employment practices must respect employees' right of lifetime employment.
D. Managers must always maintain that customers are right.
E. Employment practices must limit the application of the principle of employment-at-will as it is unfair to employees.
Q:
Which of the following statements is true of the preconventional level in moral development?
A. Behavior is motivated by universal principles of right and wrong, regardless of the expectations of the leader or group.
B. One must be obedient to authority to avoid punishment.
C. Peer pressure is used to enforce group norms.
D. One seeks to balance the concerns for self with those of others and the common good.
Q:
Identify the correct statement regarding companies that are ethical and successful.
A. They are solely concerned about the benefits of the company while making business decisions.
B. The owners most often assume responsibility for the actions of the company rather than the employees.
C. They are less concerned about the interests of the people involved in the business.
D. Their main aim is to maximize profits in all their transactions.
E. They have a sense of purpose and vision that the employees value and use in their day-to-day work.
Q:
Which of the following statements is true of the postconventional level in moral development?
A. Behavior is motivated by universal principles of right and wrong, regardless of the expectations of the leader or group.
B. One must be obedient to authority to avoid punishment.
C. Peer pressure is used to enforce group norms.
D. It is common for followers to copy the behavior of the leaders and group.
Q:
If people believe their rights are being violated, they have the right to a fair and impartial hearing. This reflects the basic human right to:
A. lifetime employment.
B. privacy.
C. due process.
D. free consent.
E. freedom of conscience.
Q:
Which of the following statements is true of the conventional level in moral development?
A. Behavior is motivated by universal principles of right and wrong, regardless of the expectations of the leader or group.
B. One seeks to balance the concerns for self with those of others and the common good.
C. One must be obedient to authority to avoid punishment.
D. It is common for followers to copy the behavior of the leaders and group.
Q:
Kurt, a manager at Marshall Inc., was asked by his supervisor to sign a contract with a new supplier. The contract stated that the industrial waste released by the company would be released into a local river. Kurt was against this idea of polluting the river with the waste, so he refused to sign the contract. This scenario indicates that Kurt used his right of _____.
A. freedom of conscience
B. first refusal
C. freedom of speech
D. privacy
E. free consent
Q:
_____ use power for personal benefit or to help others.
A. Leaders who are emotionally stable
B. Leaders with agreeable personalities
C. Leaders with surgency dominance
D. Leaders who are open to new experiences
Q:
Patrick, an employee at Jones Inc., was unhappy with the firm's existing project management system. Hence, he communicated this to the top management by expressing his complaints in an e-mail. According to the work of the philosopher Immanuel Kant, Patrick applied his right of _____.
A. freedom of conscience
B. first refusal
C. freedom of speech
D. privacy
E. free consent
Q:
______ refers to the moral standard of right and wrong behavior.
A. Ethics
B. Attribution
C. Spirituality
D. Utility
Q:
By keeping employees' personal records confidential, an employer respects their right of:
A. autonomy.
B. freedom of conscience.
C. equal opportunity.
D. freedom of speech.
E. privacy.
Q:
Which of the following is a guideline for personal and professional development from a spiritual perspective?
A. Reaching actualization
B. Knowing others
C. Acting with authenticity
D. Staunchly following your belief system
Q:
People's right of privacy is the right to:
A. know the nature of the job they are being hired for.
B. autonomy in how they carry out their work.
C. control what they reveal about their private life.
D. a fair and impartial hearing.
E. fight against a wrongful discharge.
Q:
Value changes over the years are often a major part of what is referred to as the _____.
A. cultural gap
B. generation gap
C. achievement gap
D. gender gap
Q:
Which of Kant's basic human rights is violated when a supervisor requires an employee to do something that is unsafe or environmentally damaging, in spite of the employee clearly objecting to the order?
A. Right of freedom of speech
B. Right of equal opportunity employment
C. Right to due process
D. Right of freedom of conscience
E. Right of privacy
Q:
Which of the following statements brings out the difference between values and attitudes?
A. Values and attitudes develop very differently.
B. Unlike values, attitudes about some things change.
C. Values are more stable than attitudes.
D. Society influences attitudes, not values.
Q:
Which of the following is an example of violation of the right of freedom of conscience in a workplace environment?
A. A supervisor shares the previous employment details of an employee with a colleague.
B. An interviewer does not specify the details of a job to a prospective employee.
C. A supervisor coerces an employee to use unsafe practices to keep a project on schedule.
D. An employee complains about his supervisor during a conference call with a client.
E. A supervisor does not provide a fair hearing when an employee complains about a colleague.
Q:
Which of the following terms is defined as a set of standards by which an individual lives?
A. Spiral dynamics
B. Value system
C. Self-concept
D. Judgment call
Q:
Jarvis, a manager at Carmile Inc., is rigid with his employees and does not allow them to voice their opinions or criticisms about their superiors. On the other hand, Michelle, another manager at the same firm, encourages her subordinates to communicate with her openly. Which of the following statements argues in favor of Michelle's practice over that of Jarvis's practice?
A. It enables her to keep a tab on the grapevine communication in the company.
B. It engages the employees to express constructive criticisms and opinions.
C. It reduces the possibility of any whistle blowers in the company.
D. It enhances the chances of more employees being promoted.
E. It curbs the privacy and confidential requirements of an employee.
Q:
According to the philosopher Immanuel Kant, the right of employees to know the nature of the job they are being hired to do and the obligation of a company not to deceive them in this respect is mainly reflective of the basic right of _____.
A. privacy
B. free consent
C. freedom of speech
D. freedom of conscience
E. first refusal
Q:
After setting short-and long-term goals and visualizing them, what should the next step be in building a positive self-concept?
A. Identifying strengths and areas that need improvement
B. Placing goals where one can review them several times each day
C. Starting and ending each day with positive thoughts about oneself
D. Developing a plan and implementing it
Q:
Dana is in the process of identifying her strengths and areas that need improvement. Which of the following should she keep in mind at this time?
A. Reflect on some of her accomplishments
B. Set her goals and visualize them
C. Develop her plan and implement it
D. Look for scope for improvement in her initial plan
Q:
Which of the following views on employment reflects the ethical principles embodied in the U.S. Constitution and Bill of Rights?
A. HR managers must view employees as having basic rights.
B. HR managers have the right to lifetime employment.
C. HR managers have the right to hire whoever they deem best suited for a job.
D. HR managers must view employees as a necessary expense.
E. HR managers must set aside quotas for minorities.
Q:
Which of the following is true of ethics in human resource management (HRM)?
A. Evidence shows that HRM practices are invariably ethical.
B. The general public has a positive perception of the ethical conduct of U.S. businesses.
C. HR managers must view employees as having basic rights.
D. Most managers have a positive perception of the ethical conduct of U.S. businesses.
E. Most people believe that individuals apply values they hold in their personal lives to their professional activities.
Q:
Dana, a corporate executive, is hoping for a promotion in the next quarter. She feels that in order to be more productive and have better relationships, she should build a more positive self-concept. Which of the following is the first step Dana should take in order to accomplish this?
A. Set short-and long-term goals and visualize them
B. Develop a plan and implement it
C. Identify her strengths and areas that need improvement
D. Look for scope for improvement in the initial plan
Q:
Select the correct statement about HR responsibilities of supervisors.
A. Supervisors do not interview job candidates.
B. In large organizations, all HR activities are carried out by supervisors.
C. Supervisors do not need to be familiar with the basics of HRM.
D. Job analysis and job design are techniques that lie outside the purview of supervisors.
E. Supervisors typically have responsibilities related to all the HR functions.
Q:
Briana should _____ to improve her self-concept.
A. be critical of her accomplishments
B. give and accept compliments
C. always keep a realistic and down-to-earth attitude to life
D. be a fighter and get what she wants at any cost
Q:
Briana considers herself a failure. She has changed several jobs last year and is trying hard to hold on to the one she has right now. If she is willing to take responsibility for her poor performance and improve, Briana should:
A. increase her expectations.
B. identify the people she can blame.
C. develop a positive self-concept.
D. make social comparisons.
Q:
One way of improving your self-concept is by _____.
A. controlling negative behavior and thoughts with self-talk
B. rejecting failure
C. avoiding risks
D. viewing mistakes as failures
Q:
As a _____, an HR professional should know the ways that people join an organization and move to different positions within it.
A. strategy architect
B. cultural steward
C. talent manager
D. business ally
E. credible activist
Q:
Hugh, HR manager at Brent & Sons Corp., keeps himself informed about the changing business trends and how they might have an impact on his firm. His capability allows the company to effectively organize its human resources and seize any opportunity for business expansion. Which role of an HR manager is Hugh playing in this scenario?
A. Cultural steward
B. Talent manger
C. Credible activist
D. Operational executor
E. Strategic architect
Q:
Which of the following would help improve one's self-concept?
A. Improving other people's actions and behavior
B. Maintaining one's choices and behaviors
C. Willingness to take responsibility for one's actions
D. Reluctance to avoid all changes to personality
Q:
Which of the following statements is indicative of negative self-concept?
A. "I know my hard work will pay off soon."
B. "I was never meant to be promoted."
C. "I believe that it will get better with each day at work despite the deadline."
D. "Despite the bad day at work today, I am hoping to do my best tomorrow."
Q:
In the role of a cultural steward, an HR manager primarily:
A. administers day-to-day work of managing people.
B. facilitates an organization's culture and helps to build and strengthen or change that culture.
C. develops people strategies to control attrition rates.
D. understands how the business makes money.
E. recognizes business trends and their impact on the business.
Q:
A human resource (HR) professional of a company exhibits his or her skills as a(n) _____ when he or she knows how the company makes money, who its customers are, and why customers buy what the company sells.
A. cultural and change steward
B. credible activist
C. strategic architect
D. business ally
E. organizational designer