Q&A Hero

Q: _____ occurs when employees' expectations of the workplace are not met. A. Negating B. Foul play C. Job shock D. Burnout

Q: A plaintiff must show an employer's intent to prove disparate impact in court.

Q: Self-documentation of one's accomplishments and initiatives is: A. unnecessary as most companies maintain written records of employee performance. B. a way to prove one deserves a raise or promotion. C. useful to gain a sense of personal satisfaction. D. an addition to one's work load and is not needed.

Q: Disparate treatment on the basis of sex is illegal even if it is a bona fide occupational qualification.

Q: Which of the following affects your chances of getting a raise or promotion? A. A good performance appraisal B. An impressive resume C. A completed time log D. Others' performance

Q: The Office of Federal Contract Compliance Programs (OFCP) audits government contractors to ensure they are actively pursuing the goals in their plans.

Q: If an attempt at a settlement fails, the Equal Employment Opportunity Commission (EEOC) may issue a "right to sue" letter to the alleged victim.

Q: Which of the following does a career path facilitate? A. Multitasking B. Training for a new job C. Developing a career plan D. Achieving career preferences

Q: Organizations that are government contractors or subcontractors must file an Employer Information Report (EEO-1) with the Equal Employment Opportunity Commission (EEOC) every year.

Q: A _____ is a sequence of job assignments that lead to more responsibility, with raises and promotions. A. career graph B. career path C. career move D. career plan

Q: Executive Order 11478 requires the federal government to base all its employment policies on national origin.

Q: One can enhance chances of career advancement by: A. talking to people about the weaknesses of other colleagues. B. taking on more work than one can manage. C. focusing solely on completing one's work. D. developing good human relations with important people in the organization.

Q: The Americans with Disabilities Act covers people with problems arising from substance abuse.

Q: When writing your resume, it is important to: A. clearly state that the objective is the job you are applying for. B. clearly state the kind of organization that you wish to work for. C. clearly state your long-term career aspirations. D. use industry jargon to impress recruiters and interviewers.

Q: An employer's refusal to hire a pregnant woman is acceptable by law.

Q: Which of the following should be most visible in a resume? A. Career plan B. Contact information C. Interview request D. Job-relevant qualifications

Q: Explain the type of new psychological contract. What are its implications?

Q: Which of the following is a feature of the format of a resume? A. It should have sentences stating "I." B. It should be saved as a word processing document. C. It should have incomplete sentences, which are short and to the point. D. It should have the job-relevant qualifications toward the end.

Q: Which of the following is usually given the most weightage by organizations in job decisions? A. Career plan B. Cover letter C. Resume D. Interview

Q: Define electronic human resource management (e-HRM). List the applications of social networking tools employed by organizations to assist human resource management.

Q: When asked about one's personal weaknesses during an interview, a candidate should: A. portray them as strengths in disguise. B. be honest and list out all of them. C. deny having any weakness at all. D. ignore the question.

Q: What is a human resource information system (HRIS)? How does it help HR professionals?

Q: Good areas for a candidate to ask questions about in an interview are: A. history and size of the organization. B. job responsibilities and career opportunities. C. products or services the company offers. D. strengths and weaknesses of the company.

Q: What is outsourcing? What are the trends in human resource (HR) outsourcing?

Q: List and explain the core values of total quality management (TQM).

Q: Which of the following best states the purpose of a cover letter? A. Introducing a resume and requesting an interview B. Covering all the details in a resume C. Listing previous jobs held and future aspirations D. Providing educational qualifications and other skills

Q: What is employee empowerment? How can human resource (HR) departments help to make it effective?

Q: "Now that I have acquired more knowledge about the different areas of specialization from a year's experience in the company, I will have to make new plans." Which of the following steps of the career planning model does this best represent? A. Self-assessment B. Control C. Setting career objectives D. Developing a plan

Q: Adam is interested in joining the design department of a start-up company in the retail sector. Which of the following steps of the career planning model does this best represent? A. Self-assessment B. Career exploration and preferences C. Set career objectives D. Control

Q: Sara wants to be a certified Six Sigma Black Belt professional within the next 4 years. Which of the following steps of the career planning model does this best represent? A. Self-assessment B. Career exploration and preferences C. Set career objectives D. Develop a plan

Q: "I want to attain the position of an assistant manager by May 30, 2013." Which of the following steps of the career planning model does this best represent? A. Self-assessment B. Control C. Setting career objectives D. Developing a plan

Q: What are the activities involved in managing cultural diversity? To what degree do human resource professionals believe these activities are beneficial in maintaining a competitive advantage?

Q: "I will get a degree in journalism and work as an intern with a news channel." Which of the following steps of the career planning model does this best represent? A. Self-assessment B. Career preferences and exploration C. Setting career objectives D. Developing a plan

Q: "I want to work as a travel writer." Which of the following steps of the career planning model does this best represent? A. Self-assessment B. Career preferences and exploration C. Setting career objectives D. Developing a plan

Q: Identify the correct statement about flexible work schedules. A. Flexible work schedules prevent work demands from spilling over to employees' personal lives. B. Flexible work schedules require companies to be staffed 12 hours a day, five days a week. C. Employees in manufacturing environments and service call centers are being asked to work 16-hour days. D. The globalization of the world economy and the development of e-commerce have made the notion of a 40-hour workweek obsolete. E. Professional employees do not face long hours anymore due to flexible work schedules.

Q: "I am good with numbers and have studied accounting." Which of the following steps of the career planning model does this best represent? A. Self-assessment B. Career preferences and exploration C. Setting career objectives D. Developing a plan

Q: _____ are employed directly by a company for a certain amount of time, specified in a formal agreement between the company and the workers. A. On-call workers B. Independent contractors C. Temporary workers D. Contract company workers E. Part-time workers

Q: _____ are persons who work for an organization only when they are needed. A. On-call workers B. Moonlighting employees C. Apprentices D. Part-time employees E. Trainees

Q: Billie aims to have an annual income of $200,000 by March, 2019. Which of the following steps of the career planning model does this best represent? A. Self-assessment B. Career preferences and exploration C. Setting career objectives D. Developing a plan

Q: Amy is a human resource consultant who runs and operates her own business from her home. She is often hired by businesses to present one- or two-day workshops on various topics within her field of expertise. Amy is a(n): A. independent contractor. B. permanent employee. C. temporary employee. D. contract company worker. E. temporary worker.

Q: When planning one's career, networking interviews: A. are a definite way of getting one's desired job. B. are useful in getting information about one's preferred career field. C. determine the requirements and qualifications that are needed. D. are useful, but only for individuals with prior work experience.

Q: Abdul, a financial analyst, is not employed directly by any company. He works for several clients based on their requirements. Abdul is a(n) _____. A. permanent employee B. independent contractor C. part-time employee D. contract company worker E. temporary worker

Q: Which of the following is the first step of the career planning model? A. Setting objectives B. Career exploration C. Self-assessment D. Career preferences

Q: Independent contractors are: A. usually full-time company employees. B. self-employed individuals with multiple clients. C. people employed by a temporary agency. D. employed directly by a company for a specific time. E. people employed by a company to work on an independent project.

Q: The career stage at which employees are required to take personal initiative to develop necessary job skills is _____. A. the 20s B. the 30s C. the 40s and 50s D. the 60s and 70s

Q: The use of independent contractors, on-call workers, temporary workers, and contract company workers, collectively constitutes: A. outsourcing. B. alternative work arrangements. C. consolidation. D. high-performance work systems. E. offshoring.

Q: At which career stage do most employed individuals begin doubting their choice of career? A. The 20s B. The 30s C. The 40s and 50s D. The 60s and 70s

Q: Employees realize that many companies are no longer able to provide long-term employment security. Instead, the employees now want: A. increased pay. B. less demanding work. C. employability. D. written employment contracts. E. additional benefits.

Q: Which of the following is a time management technique? A. Scheduling the next day before leaving work B. Not scheduling unpleasant or difficult tasks during prime time C. Doing at least three tasks at a time D. Performing unproductive activities to escape job-related anxiety

Q: The new type of psychological contract has resulted in reduced: A. creativity. B. employee compensation. C. flexibility. D. training and development opportunities. E. job security.

Q: Amber, a sales manager at Softonics Inc., has a lot on her plate, as she needs to ensure that sales objectives are met this quarter. Which of the following techniques can help her plan this situation most effectively? A. Having an active and inactive file section B. Setting long-and short-term objectives C. Rearranging her desk for increased productivity D. Teaching time management skills to her subordinates

Q: Which of the following statements is true of a psychological contract? A. A psychological contract describes spoken expectations that are widely held by employers and employees. B. In the new version of the psychological contract, organizations manage the career paths for their employees. C. In the traditional version of the psychological contract, organizations expected employees to take more responsibility for their own careers, from seeking training to balancing work and family. D. A psychological contract is a display of how the company is performing on specific HR metrics, such as productivity and absenteeism. E. A psychological contract is not formally put into words.

Q: Dustin is setting up a fast food restaurant. He has a lot on his to-do list. With the deadline for the opening approaching, things need immediate attention. In order to manage his time better, Dustin should: A. do the important things rather than the urgent things. B. use a to-do list and write all the assignments on it. C. schedule the easy tasks during prime time. D. schedule the next day before leaving work.

Q: The management of Holmes Inc. expects its employees to be enthusiastic about their work by seeking training, putting in long hours of work, initiating better work procedures, and maintaining a sound balance between professional life and personal life. In return, the firm's employees expect management to arrange for better incentives, flexible work schedules, and increased authority to execute their tasks. This scenario is (an) example of a(n) _____. A. employee contract B. offer letter C. legal agreement D. legal bond E. psychological contract

Q: Which of the following is a way to help overcome procrastination? A. Concentrating on multiple tasks simultaneously B. Using positive affirmations, such as, "I can do this" C. Thinking about the good feeling you will have if rush through a last-minute effort D. Delegating tasks to subordinates

Q: Kylie changes jobs on a regular basis. She does this to secure better career growth opportunities and to decrease boredom. Kylie engages in _____. A. freelancing B. job enrichment C. job hopping D. benchmarking E. moonlighting

Q: Identify a correct statement about interruptions and distractions at work: A. The average time working on a task before being interrupted is 20 minutes. B. Multitasking helps avoid disruptions. C. Music that you really like helps you concentrate at work. D. Distractions tend to lead to interruptions.

Q: _____ refers to the intentional practice of changing jobs frequently. A. Job hopping B. Moonlighting C. Job enlargement D. Job enrichment E. Freelancing

Q: Identify a time management technique that should be followed at work. A. The objectives you want to accomplish during the week must be routine tasks you perform daily. B. The weekly planning sheet should be filled up only electronically. C. Around 45 percent of your available weekly and daily time should be scheduled for unexpected events. D. Each day can be begun by scheduling it.

Q: The relationship between an employer and an employee can be thought of in terms of a(n) _____, a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions. A. employee contract B. offer letter C. psychological contract D. legal bond E. legal agreement

Q: Which of the following is a time management technique that should be followed? A. On the first day of each week, plan the entire week. B. Always schedule the week at the same time you plan it. C. Planning and scheduling your week should take about 30 minutes. D. Scheduling your day should take 5 minutes or less.

Q: A system in which employees have online access to information about human resource issues and go online to enroll themselves in programs and provide feedback through surveys is termed as: A. social facilitation. B. payroll automation. C. cloud computing. D. data mining. E. self-service.

Q: "I need to finish the design before I can take you to the movie." Which of the following parts of the time management system does this statement best represent? A. Priorities B. Schedules C. Plans D. Objectives

Q: What is a human resource (HR) dashboard? A. It is a messaging system used by HR managers to communicate with employees. B. It is a display of how the company is performing on specific HR metrics. C. It is a tool used to measure the profitability and growth rate of the organization. D. It is a computer system used to acquire and distribute information about work schedules and job duties. E. It is a system used to store, analyze, and process the information regarding the levels of demand and inventory.

Q: "I have to consult the architect tomorrow at noon, and the interviews start at 2 P.M." Which of the following parts of the time management system does this statement reflect? A. Priorities B. Schedules C. Plans D. Objectives

Q: "I have to find a strategic location for my restaurant, look for financing institutions, procure furniture, set up the kitchen, and do a lot more." Which of the following parts of the time management system does this statement reflect? A. Priorities B. Schedules C. Plans D. Objectives

Q: Which of the following is true of an intranet? A. It is a system that uses powerful computers to analyze large amounts of data, such as data about employee traits. B. It is a network that uses Internet tools but limits access to authorized users in the organization. C. It is a network that is used by a business to reach out to the customers and send them product information. D. It is a system that is used by outside suppliers to update inventories. E. It is a network universally used by business organizations to transfer data from one geographical location to the other.

Q: The rapid use of technology by HR departments in business organizations has resulted in: A. organizations becoming more bureaucratic and restrictive about information pertaining to workplace policies. B. the elimination of the self-service approach toward information dissemination in the organization. C. the elimination of face-to-face meetings and training sessions entirely across all businesses. D. the collection of employees' opinions through online surveys to improve employee engagement initiatives. E. HR employees having greater responsibilities for record keeping.

Q: "I intend to start a production house by the time I am 30 years old." Which of the following parts of the time management system does this statement reflect? A. Priorities B. Schedules C. Plans D. Objectives

Q: Which of the following is true of electronic human resource management (e-HRM) applications? A. They let employees enroll in and participate in training programs online. B. They provide insight into business trends and help businesses improve decisions. C. They have the potential to eliminate traditional HRM functions. D. They only let employees look up answers to HR-related questions and read company news. E. They are only accessible to specific geographical locations.

Q: "I have to grade my students' test papers first, and then oversee the auditions for the school play." Which of the following parts of the time management system does this statement best represent? A. Priorities B. Schedules C. Plans D. Objectives

Q: AlphaTech is a company that develops software to help businesses with data processing. This software helps businesses process payrolls, generate tax information for employees, keep track of employee leave and personal time off, and manage performance evaluation reports. The software is hosted on a remote server maintained by AlphaTech, and businesses can access it online. Which of the following technologies is being used by AlphaTech to perform the computing tasks for other businesses? A. Intranet portal B. HR dashboard C. Data mining D. Cloud computing E. Business Intelligence

Q: _____ is the period in a day when you perform at your best. A. A focal point B. A time log C. Prime time D. Corrugated period

Q: Which of the following can be used to consolidate different human resource functions into a single location, eliminate redundancy, and reduce administrative costs? A. Internet portals B. Application services C. Shared service centers D. Business intelligence systems E. Electronic performance support systems

Q: _____ state what we want to accomplish within a given period of time. A. Flexors B. Tensors C. Fibula D. Objectives

Q: Jennifer, a production manager, has to decide on the layout and design of her firm's internal newsletter by the end of the day. This is: A. a high-priority item. B. a medium-priority item. C. a low-priority item. D. a task to be delegated.

Q: Identify the technology that lets a company rent space on a remote computer system and use the system's software to manage its human resource activities, including security and upgrades. A. Application service providers B. Internet portals C. Shared service centers D. Business intelligence systems E. Electronic performance support systems

Q: Andrea is a business development executive at a software firm. She is scheduled to have lunch with a prospective client, and a reservation has to be made at a restaurant. This is a task that should be: A. assigned a high priority. B. assigned a medium priority. C. assigned a low priority. D. delegated.

Q: _____ provide(s) insight into commercial trends and patterns and help(s) organizations improve decisions. A. Electronic performance support systems B. Internet portals C. Shared service centers D. Application service provider E. Business intelligence

Q: Mark is part of the sales team at a reputed frozen foods company. He has been invited to attend his company's annual sales meet where sales heads from across the country will assemble to discuss the performance of their respective divisions. Mark should: A. assign this task a high priority. B. assign this task a medium priority. C. assign this task a low priority. D. delegate this task.