Q&A Hero

Q: Identify the correct example of an on-the-job training method. A. Behavior modeling B. Simulation C. Apprenticeship D. Adventure learning E. Action learning

Q: Assume you are hired for or promoted to a management position. Will you develop a relationship with your employees based on friendship? Describe the relationship you plan to develop.

Q: Of the five common expectations of bosses, which is your strongest area? Your weakest area? Explain your answers.

Q: Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training? A. Bumping B. Benchmarking C. Apprenticeship D. Co-employment E. Onboarding

Q: Of the 10 political behaviors in Self-Assessment Exercise 9-2, which two need the most effort on your part? Which two need the least? Explain your answers.

Q: Russell claims that an apprenticeship prepares one better for a job than an internship. Which of the following, if true, strengthens Russell's claim? A. Apprentices are paid while interns are not paid. B. Apprentices, unlike interns, do not have fixed training periods. C. Unlike interns who mostly file paperwork, apprentices have hands-on experience during training. D. Unlike interns who are sponsored by educational institutions, apprentices are sponsored by labor unions. E. Interns are more likely than apprentices to get admonished for their mistakes on the job.

Q: Give an example of reciprocity, preferably from an organization for which you work or have worked. Explain the trade-off.

Q: Allinall, a firm that specializes in building construction, hires Kyle, an unemployed teenager, to work in its carpentry division. Since Kyle does not have the required skills to work as a carpenter, he is provided training that helps him pick up carpentry skills on the job. Kyle learns by assisting other master carpenters and journeymen. In addition to the skills Kyle acquires, he is paid by Allinall. The form of training exemplified in this scenario is called _____. A. simulation B. internship C. apprenticeship D. co-employment E. onboarding

Q: Give an example of when you or someone else in an organization for which you work or have worked used one of the five influencing tactics to achieve an objective. Be sure to state the tactic used.

Q: Which of the following characterizes electronic performance support systems? A. They provide expert advice when a problem occurs on the job. B. They automate the administration and delivery of a company's training programs. C. They determine the appropriateness of training by evaluating the characteristics of the organization. D. They determine individuals' readiness for training. E. They identify the tasks that training should emphasize.

Q: Of the many suggestions for increasing your power bases, which two are your highest priority for using on the job? Explain.

Q: Give two examples, preferably from an organization for which you work or worked, of people using power. Identify the power base and describe the behavior and how it affected human relations and performance.

Q: Roger, the manager of a car dealership, finds it impossible to train his mechanics on the details of every potential repair problem because of the increasing complexity and variety of today's automobiles. Hence, he provides them with a training program to familiarize them with the basics of engine, emission, and other types of repair, and in case of a particular problem, seek expert advice through an online computer application program. Which of the following learning approaches is being implemented by Roger? A. E-learning simulation B. Electronic performance support system C. Experiential behavior modeling program D. Virtual reality-based simulation program E. Myers-Briggs simulation program

Q: Give an example of ethical and unethical politics, preferably from an organization for which you work or have worked. Describe the behavior and the consequences for all parties involved.

Q: Identify the correct statement regarding computer-based training. A. It is more expensive than classroom instruction. B. It is difficult to customize for specific training needs. C. It is not an interactive form of training. D. It gives a company the flexibility in scheduling training. E. It is now declining in popularity.

Q: Keith and his team, employees of an online retailing company, are being trained on cyber surveillance and user security. As part of their training, they are working to identify a solution to the problem of cyber-phishing and data breaches. Which of the following forms of group-building methods is being employed by Keith's team? A. Cross-learning B. Action learning C. Adventure learning D. Virtual reality E. Behavior modeling

Q: Which of the following is a characteristic of high power-distance organizations? A. Employees believe management should have the power and make the decisions. B. Employees want power and want to be involved with management in decision-making. C. Power is expected to be shared with employees through empowerment. D. There is less emphasis on social class distinction and hierarchical rank.

Q: Which of the following is the first step in handling customer complaints? A. Asking the customer to recommend a solution and agreeing on a solution B. Preventing future complaints and following up C. Implementing a solution quickly D. Paraphrasing the complaint and apologizing

Q: Peter, a logistics manager, is trained to handle inventories and make procurement decisions in the absence of the purchasing manager. Which of the following training methods was received by Peter? A. Coordination training B. Experiential training C. Behavior modeling D. Cross-training E. Action learning

Q: Brad has applied for a position in an organization named Jupiter Co. Which of the following is a job interviewing etiquette that he should use during his interview by webcam? A. He should wait for the interviewer to sit first. B. He should use the jargon of the industry in which Jupiter Co. operates. C. He should greet the interviewer using his or her full name. D. He should be careful of his nonverbal communication.

Q: Identify the application of hands-on methods in training. A. Used to manage the performance of teams B. Used to compare alternatives C. Used to compare facts D. Used to establish teams or work groups E. Used to teach specific skills

Q: Denise works as a supervisor at Triton Inc. Which of the following is a business etiquette that Denise should use? A. She should use a good description of what the e-mail is about in the subject line even if the subject line is lengthy. B. She should not reply to e-mails using only one word, such as "Yes." C. She should avoid connecting with the audience on a personal level during presentations. D. She should avoid sending text messages unless it has immediate job relevance to the person.

Q: Identify the correct statement regarding audiovisual training. A. It is the best method to establish teams or work groups. B. It is an example of a hands-on method of training. C. It can be carried out only in a classroom. D. It does not allow users to have any control over the presentation. E. It is not affected by an individual trainer's goals and skills.

Q: _____ is working from off the business premises. A. Social networking B. Hoteling C. Transmuting D. Telecommuting

Q: According to Trevor, when faced with a choice between instructor-led classroom training and computer-based training, an organization must always choose computer-based training. Which of the following, if true, weakens Trevor's claim? A. Research shows that classroom training is one of the most popular methods of training used around the world. B. Unlike classroom training that takes place in a physical environment, computer-based training takes place in a virtual world. C. Some Fortune 500 companies do not use computer-based training to train their employees. D. The cost of classroom training and computer-based training is comparable. E. Unlike computer-based training, classroom training involves more interaction and therefore provides a better possibility that trainees will retain the information gained.

Q: _____ is the sharing of workspace and equipment. A. Dividing B. Partaking C. Hoteling D. Reciprocity

Q: Which of the following training methods uses techniques like lectures, workbooks, video clips, podcasts, and web sites? A. Group building methods B. Hands-on methods C. Presentation methods D. Object class methods E. Experiential programs

Q: Which of the following is proper etiquette to be used when introducing people? A. Presenting the higher-ranking person to the lower-ranking person B. Stating the higher-ranking person's name first C. Presenting the person to the group D. Stating the lower-ranking person's name first

Q: Identify the training method that is used for conveying facts or comparing alternatives. A. Hands-on method B. Presentation method C. Group-building method D. On-the-job training program E. Object class method

Q: Filler Mayo Inc. recognizes the need for providing on-the-job training to employees because whose technical skills are lacking. The company's HR department is tasked with coordinating the entire training process. This function of the HR department at Filler Mayo is called _____. A. requirements specification B. training administration C. training simulation D. orientation E. needs analysis

Q: Which of the following should one use to address people one meets for the first time, especially those at a higher level in the organization? A. Titles, such as Mr. or Ms. or Dr., followed by last names B. Their first names or last names C. Titles, such as Mr. or Ms. or Dr., accompanied by first names D. Titles, such as Mr. or Ms. or Dr.

Q: Phonyton Inc. decides to implement a specialized training program for 200 employees on using a new software application to handle their daily tasks. Philip, the training administrator, decides to hire an external consultant to conduct the training program. However, Larry, the sales manager, believes that hiring an external consultant will add to the mounting costs incurred on implementing the new software. He believes that employees should learn the application using the support documents provided with the software. Which of the following arguments should Philip use to persuade Larry that the decision to hire an external consultant is the best option? A. Hiring external consultants is cheaper than buying user manuals for all employees. B. An external consultant is more likely to understand how the application's functionality ties in with the company's internal processes. C. User acceptance of a software application is possible only when users are trained to use the application. D. User manuals provided with software applications contain jargon and can be understood only by employees of the IT department. E. The money spent in implementing the software application will be wasted if the employees do not receive proper training on how to use the application.

Q: The code of behavior expected in work situations is known as _____. A. referent politics B. employee charter C. moral rules D. business etiquette

Q: In the context of planning a training program, even though it is time consuming, putting together a _____ is worthwhile because it helps an organization clarify training objectives, compare vendors, and measure results. A. cohabitation agreement B. letter of intent C. certificate of occupancy D. requirements specification document E. request for proposal

Q: "I am a supervisor, and I report to a manager named Norah." Identify the other party that has been referred to in this statement. A. Subordinates B. Peers C. Superiors D. Other departments

Q: "Joe, the other team leaders are meeting at five this evening. Will you join us?" Identify the other party that is being addressed in this statement. A. Subordinates B. Peers C. Other departments D. Superiors

Q: When using an outside expert, a complete _____ should indicate funding for the project and the process by which the organization will determine its level of satisfaction. A. cohabitation agreement B. letter of intent C. certificate of occupancy D. articles of incorporation E. request for proposal

Q: "Did you finish the task I assigned to you yesterday?" Identify the other party being addressed in this statement. A. Subordinates B. Peers C. Other departments D. Superiors

Q: Identify a characteristic of effective training objectives. A. They include disclaimers to prevent exaggerated expectations. B. They specify the costs associated with the training. C. They specify the method of performance evaluation. D. They include the names of the trainers and trainees. E. They include measurable performance standards.

Q: "I have to file the report and send it to accounts." Identify the other party being mentioned in the statement. A. Subordinates B. Superiors C. Other departments D. Peers

Q: Terral Prime, an auditing firm, purchases a management information system called Alpha Duo. Most of Terral's employees are unfamiliar with the functional aspects of Alpha Duo, and management decides to approach external trainers to train its employees. Rebecca, the company's training coordinator, is tasked with finding suitable trainers. Rebecca sends an email, with a document outlining the company's training requirements, to multiple vendors and asks them to provide suitable trainer profiles and cost quotes. What is the document called that Rebecca sends out to training vendors? A. Request for proposal B. Articles of incorporation C. Instructional design D. Needs assessment form E. Organization analysis report

Q: If one has done something that makes his boss look bad, which of the following should he do to reestablish good working relationship? A. State how hard he has worked. B. Cover up his mistakes. C. Admit his shortcomings and apologize. D. Become defensive of his mistakes.

Q: Openze Technology, a firm that manufactures mobile phones, has a three-week training program for all of its new recruits. During the training program, the new employees are constantly encouraged to express their thoughts and ideas. Good ideas are rewarded immediately by the trainers, thereby encouraging active participation. This scenario exemplifies _____. A. situational constraints B. employee orientation C. benchmarking D. social support E. experiential programs

Q: _____ is the process of developing relationship alliances with key people for the purpose of politicking. A. Reciprocity B. Networking C. Coercion D. Ingratiation

Q: _____ refers to the ways an organization's people encourage training. A. Situational constraint B. Employee orientation C. Benchmarking D. Social support E. Experiential program

Q: KTPO Telecom wants to implement an on-the-job training program for its sales staff who are unaware of the technical aspects of the firm's products. The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts. Although KTPO's IT team is well versed in various technologies, it is not well suited to handle a training program. However, the best IT trainers in the industry cost more than what KTPO can afford to spend on the training program. This scenario illustrates _____. A. simulation B. social support C. situational constraints D. psychological mindedness E. experiential conflicts

Q: _____ involves creating obligations and debts, developing alliances, and using them to accomplish ongoing objectives. A. Reciprocity B. Coercion C. Etiquette D. Ingratiation

Q: _____ is the limit on training's effectiveness that arises from the conditions within the organization. A. Simulation B. Social support C. Situational constraint D. Psychological mindedness E. Experiential conflict

Q: Neil needs to take a week-long leave from his job to appear for his college examinations. Which of the following influencing tactics should he ideally use to make the leave request? A. Inspirational appeal B. Legitimization C. Ingratiation D. Personal appeal

Q: Readiness for training depends on which of the following broad characteristics of the work environment? A. Employee ability B. Employees' incentive package C. Training curriculum D. Social support E. Employee attitude

Q: Helen is working on a project that needs technical knowledge of automobiles. Her friend Brad is an automobile engineer but works for another company. In this scenario, Helen should ideally use the _____ tactic for influencing Brad to help her. A. inspirational appeal B. legitimization C. ingratiation D. personal appeal

Q: Which of the following is a guideline that should be followed when using the legitimization tactic? A. Tell the person that you are counting on him or her. B. Use nonverbal communication to bring emotions to the verbal message. C. Link the request to a clear, appealing vision. D. Refer to written documents.

Q: Meryl argues that the situational constraints associated with training in an organization are independent of and do not impact social support. On the other hand, Miguel argues that situational constraints have a significant influence on social support. In the context of readiness for training, whose argument is correct and why? A. Meryl's argument is correct because situational constraints depend on the conditions within an organization, unlike social support. B. Miguel's argument is correct because social support does not depend on material factors. C. Meryl's argument is correct because training programs without situational constraints run smoothly even without social support. D. Miguel's argument is correct because an organization can encourage training only when it has the means to provide training. E. Meryl's argument is correct because situational constraints, unlike social support, directly impact training programs.

Q: Cognitive ability is defined as the ability of a person to: A. collect information, organize it, and share it with one's team members. B. understand the skills of one's team members. C. climb walls, complete rope courses, climb ladders, or make trust falls. D. express positive attitudes toward an organization's training programs. E. use written and spoken language, solve math problems, and use logic to solve problems.

Q: Dillon's team comprises a lot of talented individuals, yet it has not performed well. Dillon wants his team to know that it can be the best. Which of the following influencing tactics would be most appropriate for Dillon to use in this situation? A. Inspirational appeal B. Legitimization C. Ingratiation D. Personal appeal

Q: Karen works as a sales manager for Apencience Corp. Karen can read, write, and speak Mandarin, English, and German. She assists top-level management in making business decisions and setting long-term goals for the organization. Which of Karen's abilities is illustrated in this scenario? A. Emotional intelligence B. Psychological mindedness C. Spatial ability D. Psychomotor skills E. Cognitive ability

Q: Which of the following is a guideline that should be utilized when developing an inspirational appeal? A. Explain why your proposal is better than the competing ones. B. Make your confidence and optimism that the objective can be met contagious. C. Provide evidence that your objective can be met. D. Explain how potential problems and concerns will be handled.

Q: Which of the following is defined as a combination of employee characteristics and positive work environment that permit training? A. Organization analysis B. Benchmarking C. Learning management system D. Orientation E. Readiness for training

Q: Adam, a team leader at a business process firm, believes that new employees should have a training session on time management to help them plan their time more efficiently. This scenario indicates that Adam has conducted a(n) _____. A. institutional analysis B. task analysis C. person analysis D. organization analysis E. instructional analysis

Q: Sam, a supervisor, needs an extra pair of hands to complete an urgent task. George, an employee in the accounts team, has worked as part of his team before and knows the job. However, George is a moody man and always has his hands full. Which of the following influencing tactics would be most appropriate for Sam to use for persuading George? A. Inspirational appeal B. Legitimization C. Ingratiation D. Rational persuasion

Q: New employees at a pesticide manufacturing company have been producing excessive or inadequate quantities of pesticides, which are toxic in nature. Robin, the firm's HR manager, conducts a person analysis to assess the needs for training these new employees. Which of the following reasons may have prompted Robin to conduct a person analysis? A. Machinery and other production equipment in the firm's plant pose a hazard to employees operating them. B. Goals of the firm are more focused on the specific needs of a narrow market segment. C. Employees of the firm's production department lack clarity in decisions regarding minimum quality levels for manufacturing pesticides. D. Employees of the firm find it difficult to cope with day-to-day deadlines imposed by the firm. E. Training programs offered by the firm lack specific goals and methods for measuring their success.

Q: James, the marketing manager for an automobile manufacturer, believes that his subordinates, Jeff and Kevin, lack interpersonal communication skills and suggests that they undergo training. This scenario indicates that James has conducted a(n) _____. A. institutional analysis B. market analysis C. person analysis D. organization analysis E. instructional analysis

Q: Karen, the manager of a production team, has to develop a plan in order to change some aspects of a particular product. The changes have to be adopted by her subordinates and the entire team, so they need to be presented methodically. Which of the following influencing tactics would be most appropriate for Karen to use in this scenario? A. Inspirational appeal B. Rational persuasion C. Ingratiation D. Personal appeal

Q: The _____ tactic includes logical arguments with factual evidence to persuade the person that the behavior will result in meeting the objective. A. ingratiation B. inspirational appeal C. personal appeal D. rational persuasion

Q: Which of the following is a characteristic of task analysis? A. It does not require knowledge of the work environment. B. It is independent of time constraints or deadlines. C. It results in an assessment of employees' readiness for training. D. It is usually conducted along with person analysis. E. It helps in determining individuals' needs for training.

Q: Which of the following guidelines is most effective when using ingratiation? A. Explaining how potential problems and concerns will be handled B. Providing evidence that your objective can be met C. Complimenting the person's past related achievements D. Explaining the reason your objective needs to be met

Q: Which of the following processes identifies the knowledge, skills, and behaviors that should be emphasized by training? A. Person analysis B. Task analysis C. Transactional analysis D. Trend analysis E. Regression analysis

Q: When using the ingratiation tactic, one should ideally: A. do the other person a favor first and then make a request. B. offer compliments first and then make a request. C. apologize for taking the other person's time before making the request. D. start out by making a request rather than waiting for an opportune time.

Q: Identify the primary variable(s) in a person analysis that can be affected by training. A. The organization's input B. Performance feedback C. The employee's ability and skills D. Positive consequences to motivate good performance E. The employee's motivation and attitudes

Q: As an interpersonal skill, which of the following is part of reading people? A. Putting oneself in the place of the person one wants to persuade B. Getting one's own expectations right C. Careful preparation and proper presentation of arguments D. Focusing on the larger goal when trying to persuade

Q: Which of the following questions can be answered by performing a person analysis? A. What are the tasks that require more training? B. How will the training be carried out? C. Are employees ready for training? D. Does the organization have the infrastructure to support training? E. Are there any impediments to implementing a training program?

Q: _____ takes careful preparation and proper presentation of arguments and supporting evidence in an appropriate and compelling way. A. Projection B. Reciprocation C. Coercion D. Persuasion

Q: Tenrep Technologies is awarded a project that involves working on a new software tool called POPIL, which none of its employees has worked on previously. Tenrep decides to implement a training program to overcome this deficiency. Which of the following will Tenrep use to identify the employees to undergo POPIL training? A. Person analysis B. Organization analysis C. Task analysis D. Trend analysis E. Regression analysis

Q: Harry has tremendous personality and charisma. He always stands up for his colleagues and although he does not have much position power, he is able to influence many people because he is so well liked. From the information given in this scenario, we can conclude that Harry has _____ power. A. coercive B. connection C. referent D. information

Q: Marlon Corp. implements a training program to improve the efficiency of its underperforming employees. Three months after the program's implementation, analysis reveals that the program has not made significant contribution either to increasing employee skill levels or increasing their productivity. Andrea, the company's CEO, concludes that the trainers are ineffective and decides they must be replaced. Which of the following, if true, could be used to persuade Andrea against replacing the trainers? A. Andrea was not the Marlon CEO when the training program was first implemented. B. Andrea has neither spoken to the trainers nor attended any of their training programs. C. Employees are unproductive because of an unhealthy work environment and insufficient pay. D. Employees are unproductive because they lack the basic skills required to perform their jobs. E. Employees are unhappy about a recent change in the company's organizational structure.

Q: Dennis is very grateful to his friend, Tom, for helping Dennis get a job. Whenever Tom asks for help with some work, Dennis willingly obliges. This scenario best illustrates Tom's _____ power. A. legitimate B. referent C. reward D. connection

Q: Organization analysis looks at training needs in light of the: A. readiness of employees for training. B. employee's strategy toward achieving organizational goals. C. management's support for training activities. D. monetary incentives the management has promised its employees. E. severance package deal for a particular batch of employees.

Q: _____ power is based on the user's skill and knowledge. A. Information B. Referent C. Expert D. Reward

Q: A customer at Danielle, a French restaurant, complains to Jason, the manager, about a dessert being unacceptable. Jason inspects the dessert and finds that brie, a type of cheese, is overripe and has an ammonia-like taste. When Jason questions the pastry chef, Mario, he acknowledges that he knew the brie was bad. Jason analyzes the situation and concludes that Mario should be put through additional training to avoid such mistakes in the future. Which of the following, if true, would strengthen Jason's decision? A. Mario contemplated resigning because of his mistake, but Jason did not want to let go of his experienced pastry chef. B. Mario was unaware that the overripe brie could have been substituted with camembert, another type of cheese. C. Mario had ill feelings toward Jason because of a recent personal altercation. D. Mario is only one of two pastry chefs working at the restaurant. E. Mario was overworked and underestimated the overall effect that the overripe brie would have on the dessert.

Q: The use of _____ power is particularly appropriate for people with weak, or no, position power. A. connection B. referent C. legitimate D. coercive