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Q:
Marika is a senior journalist at a news agency. She goes on a temporary leave for six months and travels around different parts of South Asia during her leave. She records her travel experiences in a book and shares it with her colleagues upon her return. During her leave, she was also being paid by the organization. This is an example of a(n) _____.
A. transfer
B. expatriate assignment
C. sabbatical
D. externship
E. downward move
Q:
Networking is a learned skill that just about everyone struggles with at some time or another.
Q:
Kim Riaz is a technical analyst at WaterDrop Inc. and has consistently impressed her managers with her ability to perform outstandingly in all projects assigned to her. Her manager, Carl, understands that she is really good at her job but also recognizes that she might experience burnout because of the repetitive nature of the job. He talks to her about developing other possible skills by working full time for a short period at a different company. In this scenario, which of the following approaches to employee development is Carl encouraging?
A. Externship
B. Transfer
C. Promotion
D. Job rotation
E. Job transfer
Q:
Sending out resumes and posting them on the Web are not how most people are getting jobs today.
Q:
Networking is about asking everyone you know for help.
Q:
Allowing employees to take a full-time temporary position at another company is known as a(n):
A. transfer.
B. expatriate assignment.
C. sabbatical.
D. externship.
E. lateral move.
Q:
Networking and negotiating are both based on building relationships and emotional intelligence.
Q:
A(n) _____ involves moving an employee into a position with greater challenges, more responsibility, and more authority than in the previous job.
A. appraisal
B. demotion
C. promotion
D. transfer
E. externship
Q:
The influencing process begins with a(n) _____.
Q:
Hollander McKenzie, an employee of Baha Enterprises, is having trouble in his current job. His manager's constant feedback is that he does not maintain consistency in his work. In a meeting with Hollander's manager, the HR team decides to shift him to a department that would not require as much as his current position requires. In this scenario, which of the following approaches to employee development is Hollander experiencing?
A. Promotion
B. Downward move
C. Transfer
D. Sabbatical
E. Job enlargement
Q:
_____ is the positive expectation that another will not take advantage of you.
Q:
An organization may demote an employee to a lower-level position:
A. to provide greater challenges to him or her.
B. so that the employee can learn different skills.
C. to increase the employee's visibility.
D. so that the employee can get more authority.
E. to give him more responsibility.
Q:
_____ is the process of getting and using power.
Q:
A move to a job with a similar level of responsibility within the same organization is called a(n):
A. externship.
B. promotion.
C. downward move.
D. upward move.
E. lateral move.
Q:
The _____ falls between one's limit and the other party's limit, which falls between each party's target and limit.
Q:
Which of the following is true about a transfer?
A. It typically involves a full-time temporary position at another organization.
B. A transfer fundamentally increases job responsibilities.
C. A transfer essentially increases compensation.
D. It occurs when an employee is given less responsibility and authority.
E. It is an assignment of an employee to a position in a different area of the company, usually in a lateral move.
Q:
_____ includes researching the other parties, setting objectives, anticipating questions and objections and preparing answers, and developing options and trade-offs.
Q:
Which of the following is true about job rotation?
A. According to research, job rotation typically does not benefit managers.
B. Job rotation is a simple process and rarely requires the involvement or the commitment of top management.
C. The system is restricted to a limited number of key positions and employees within a company.
D. The system ensures that employees understand the specific skills to be developed.
E. Rotation schedules are decided solely on the ability of other departments to accommodate new employees.
Q:
Negotiation is also called _____.
Q:
Which of the following is a potential problem of job rotation?
A. Employees typically develop a short-term perspective on their problems and solutions.
B. Employees generally earn less.
C. Promotions usually take longer.
D. Employees typically develop specialized skills but fail to use them due to quick rotations.
E. It decreases employees' understanding of different company functions.
Q:
A(n) _____ is a short-term network used to meet an objective.
Q:
Valarie Robbins, a project manager at Schmitt and Co., believes that she should create an opportunity for all employees to gain knowledge about the different areas in the organization. She believes that it will make her employees familiar with all departments of the company. Her manager advises her that this strategy could cost the company time and money. Which of the following statements supports Valarie's belief?
A. The economy is currently under recession, and the company is losing profits.
B. This strategy takes up a lot of time, something that the company cannot afford.
C. This strategy will create job dissatisfaction in employees who prefer to stick to one job.
D. Too much knowledge will create confusion when employees keep switching roles.
E. This strategy will allow employees to develop new skills and will keep them empowered.
Q:
After completing a self-assessment in the networking process, one is ready to translate one's talents into _____.
Q:
Zenita was a creative writer at The Machner Group before her editor asked her to try out her skills at photography in the company's visuals department. After completing a short course on photography, Zenita joined the visuals department. Which of the following methods of job design did Zenita experience?
A. Job experience
B. Job enlargement
C. Job rotation
D. Job reduction
E. Job revolution
Q:
_____ is the ongoing process of building interconnected relationships for the purpose of politicking and socializing.
Q:
Job rotation involves:
A. adding challenges or new responsibilities to an employee's current job.
B. moving an employee through a series of job assignments in one or more functional areas of the company.
C. allowing an employee to work full-time in a temporary position at another company.
D. allowing an employee to switch between two different jobs within the company on a daily or weekly basis.
E. assigning an employee to a position with less responsibility and authority.
Q:
Explain how to postpone a deal.
Q:
Which of the following is true of job enlargement?
A. It creates a type of role ambiguity because an employee is not sure how to handle improvements.
B. It allows employers more scope in recruiting more employees.
C. It assigns an employee to a position in a different area of a company.
D. It creates an opportunity for employees to develop new skills and knowledge.
E. It moves employees through a series of job assignments in one or more functional areas.
Q:
Describe the steps involved in bargaining.
Q:
Which of the following is true of job enlargement?
A. It is a systematic approach to help an organization modify its core processes to achieve more efficient results.
B. It aims at greater productivity through reduced application of mental and physical effort.
C. It attempts to motivate employees by giving them the opportunity to use specific skill sets.
D. It involves moving employees through a series of job assignments in one or more functional areas.
E. It involves adding challenges or new responsibilities to employees' current jobs.
Q:
Describe negotiating planning.
Q:
Using job experiences for development assumes that:
A. development occurs only when job demands involve obstacles.
B. development occurs only through promotions.
C. development is most likely to occur when employees experience high levels of negative stress in their jobs.
D. development is most likely to occur when an employee's skills and experiences do not entirely match the skills required for the current job.
E. development is most likely to occur when an employee has the prerequisite skills to perform the job.
Q:
The combination of relationships, problems, demands, tasks, and other features of an employee's jobs is referred to as _____.
A. job appraisals
B. job experiences
C. formal education
D. technical training
E. interpersonal relationships
Q:
List the steps of the negotiating process.
Q:
How does 360-degree feedback help organizations?
A. Managers can identify subordinates who provide negative feedback.
B. Delivering ratings to a manager provides a simple way for the manager to act on the feedback.
C. Performance improves and behavior changes as a result of participation.
D. It demands very little time, so the raters can focus on other tasks.
E. Managers can easily interpret the results themselves and take necessary action.
Q:
What is negotiating? List the steps of the negotiating process.
Q:
List the steps included in the networking interview process.
Q:
Which of the following statements is true about the 360-degree feedback process?
A. It involves rating an individual in terms of work-related behaviors.
B. It collects a single perspective of a manager's performance.
C. It breaks down formal communications about behaviors and skill ratings between employees and their internal and external customers.
D. It gives results that can be easily interpreted by anyone.
E. It demands very less time from the raters to complete the evaluations.
Q:
What is a one-minute self-sell? How is it created?
Q:
In _____, a participant takes the part of a manager or employee in a situation involving the skills to be assessed.
A. personality tests
B. group discussions
C. interview sessions
D. role plays
E. leaderless group discussions
Q:
In assessment centers, typically, each assessor observes and records _____ employees' behaviors in each exercise.
A. six or seven
B. four or five
C. eight or nine
D. one or two
E. ten or eleven
Q:
Explain the networking process.
Q:
Which of the following assessment center exercises is being used when a team of five to seven employees is assigned a problem and must work together to solve it within a certain time period?
A. Interview session
B. Leaderless group discussion
C. Role playing
D. In-basket exercise
E. Personality test
Q:
What is networking? List some reasons for developing networking skills.
Q:
Which of the following is true of in-basket exercises?
A. They require teams of five to seven employees to work together to solve assigned problems within a certain time period.
B. They are paper-and-pencil tests designed to measure participants' communication styles and skills.
C. They simulate the administrative tasks of a manager's job, using a pile of documents for the employee to handle.
D. They require participants to take the part of a manager or employee in a situation involving the skills to be assessed.
E. They require the use of interest and aptitude tests to evaluate an employee's vocabulary, general mental ability, and reasoning skills.
Q:
Can the influencing process really be conducted ethically and in a way that meets the goal of human relations, or is it just manipulation?
Q:
An employee's tolerance for uncertainty and the ability to get along with others are assessed in _____.
A. leaderless group discussions
B. in-basket exercises
C. personality tests
D. role plays
E. interviews
Q:
Think of a past, present, or future negotiation situation. Describe the situation and state what you can ask for in return if you don't get your target.
Q:
Myrtle Flower Company, a retail florist, decides to evaluate its employees after successfully completing one year of business. The method of conducting the assessment includes creating small groups and assigning work to those groups within an allotted time frame. The team members would have to work together in tackling problems that they might face, without a source to whom they can refer any questions. In this scenario, which of the following types of exercises is Myrtle Flower Company conducting?
A. Leader-centered group discussion
B. Paired-up group discussion
C. Leaderless group discussion
D. Team group discussion
E. Time-bound discussion
Q:
In bargaining, does it really matter who makes the first offer?
Q:
The primary use of assessment centers is to identify:
A. the employees who have the personality characteristics and skills needed for managerial positions.
B. the strengths and weaknesses of an organization.
C. the decision processes and communication styles that inhibit production.
D. the opportunities and threats to an organization.
E. the factors that inhibit group performance.
Q:
The next time you negotiate, will you actually set threelimit, target, and openingobjectives? Why or why not?
Q:
College students are poor at negotiating. Do you agree with this statement?
Q:
Brenda Myers, the vice president of FSE Inc., believes in conducting an assessment center meeting at the end of every month. She believes that this is the best way to identify potential high performers to succeed her. Her senior manager suggests the meeting would defeat the purpose of the HR department. Which of the following statements will supports Brenda's belief?
A. Brenda's choice of a successor will not be influenced by personal bias.
B. Brenda does not trust the HR department to find the right successor.
C. An assessment center meeting requires a lot of elaborate and exhaustive methods to identify potential candidates.
D. An assessment center meeting alone is not enough to identify potential managers.
E. An assessment center meeting is an authentic way to identify potential managers because appraisals are standardized.
Q:
The first step of the networking process is to perform a self-assessment. What are your three most important accomplishments?
Q:
Which of the following is true about an assessment center?
A. An assessment center is a meeting room where a team of seven to ten employees is assigned a problem and must work together to solve it within a certain time period.
B. At an assessment center, multiple raters or evaluators evaluate employees' performance on a number of exercises.
C. It is an office that looks into the process of collecting information and providing feedback to employees about their behavior, communication style, or skills.
D. At an assessment center, senior managers hold a test that identifies individuals' preferences for source of energy, means of information gathering, way of decision making, and lifestyle.
E. It refers to an on-site location where the corporate leaders design a tool that gathers the ratings of a manager's use of the skills associated with success in managing.
Q:
This chapter lists six networking objectives (see page 301). For which of these reasons (or for what other reasons) do you have to network?
Q:
An offsite location in which multiple raters or evaluators evaluate employees' performance on a number of exercises is known as a(n) _____.
A. development center
B. feedback center
C. control center
D. assessment center
E. counseling center
Q:
What are your strongest and weakest areas of negotiating? How will you improve your negotiating skills? Include two or three of the most important tips you learned that you will use.
Q:
Schram Enterprises, a software company, conducts Inscape's DiSC inventory assessment to evaluate its employees. The assessment reveals that there are very few employees who are diligent at work, calm and composed, even while working with tight deadlines. Which of the following DiSC categories applies to the employees described in the scenario?
A. Influence
B. Conscientiousness
C. Steadiness
D. Dominance
E. Intelligence
Q:
Write negotiating objectives that include limit, target, and opening objectives and a BATNA.
Q:
Chang works at a leading restaurant. She is usually scared of making any mistakes at her workplace but is very keen on details. She also prioritizes quality in her work. In the context of Inscape's DiSC assessment, she would most likely fall under the behavioral style of _____.
A. steadiness
B. dominance
C. conscientiousness
D. humility
E. influence
Q:
What are your strongest and weakest areas of networking? How will you improve your networking skills? Include two or three of the most important tips you learned that you will use.
Q:
Which of the following categories in the DiSC inventory means that a person emphasizes relationships and also displays optimism?
A. Conscientiousness
B. Steadiness
C. Influence
D. Dominance
E. Initiative
Q:
Give a job example of how a coalition was used to achieve an objective.
Q:
Identify the correct statement regarding the Myers-Briggs Type Indicator (MBTI).
A. It is an appropriate tool for measuring job performance.
B. People who take the MBTI generally do not find it to be an enjoyable experience.
C. MBTI scores are stable over time.
D. The MBTI is a valuable tool for understanding communication styles.
E. Research has concluded that the MBTI is highly valid, reliable, and effective.
Q:
Write a one-minute self-sell to achieve your networking objective from Work Application 10.3.
Q:
According to the Myers-Briggs Type Indicator, which of the following is true of individuals who are Introverted, Sensing, Thinking, and Judging (known as ISTJs)?
A. They appear to be too task-oriented.
B. They tend to take a lot of time to make decisions.
C. They are perceived as friendly and outgoing.
D. They respond well to unexpected opportunities.
E. They are mostly unorganized and impractical.
Q:
Write a networking objective.
Q:
The Myers-Briggs Type Indicator (MBTI) identifies individuals' preferences for source of energy, means of information gathering, way of decision making, and _____.
A. succession planning
B. self-assessment
C. lifestyle
D. value system
E. goal setting
Q:
Explain how you have used or will use networking to help your career.
Q:
According to the Myers-Briggs Type Indicator, individuals with a Perceiving (P) preference:
A. are decisive and focused on goals.
B. are comfortable with changing a decision.
C. like deadlines.
D. focus more on possibilities and relationships among facts.
E. do not like surprises.
Q:
Explain how networking and/or negotiating have affected behavior, human relations, and performance where you work or have worked.
Q:
The decision-making dimension of the Myers-Briggs Type Indicator relates to the:
A. steps or actions individuals take when making decisions.
B. amount of consideration given to others' feelings when making a decision.
C. individuals' tendency to be flexible and adaptable.
D. confidence and speed with which decisions are reached.
E. individuals' interpersonal strength and vitality.
Q:
Which of the following do Americans tend to use to counter arguments or obstacles to closing a deal?
A. They tend to use the inspirational tactic, using emotional appeal with feelings.
B. They tend to use the rational persuasion tactic, using logical arguments with facts and figures.
C. They assert their ideas with power, more than with influencing tactics.
D. They drag out negotiations.
Q:
According to the lifestyle dichotomy of the Myers-Briggs Type Indicator, individuals with a _____ preference enjoy surprises and dislike deadlines.
A. Judging (J)
B. Perceiving (P)
C. Thinking (T)
D. Feeling (F)
E. Sensing (S)
Q:
Identify a correct statement about the global application of networking and negotiating.
A. Concessions are made and reciprocated by Russians.
B. Gift giving is expected in China.
C. In the Swiss culture, negotiators rely more on nonverbal communications, so you have to read between the lines.
D. Arabs view concessions as a sign of weakness.
Q:
According to the Myers-Briggs Type Indicator, what is true of individuals with a Sensing (S) preference?
A. They enjoy surprises.
B. They tend to rush into decision making.
C. They tend to focus less on facts and more on possibilities and relationships among them.
D. They focus on interpersonal relationships.
E. They tend to gather the facts and details to prepare for a decision.
Q:
Which of the following statements is true about the global application of networking and negotiating?
A. Good negotiators often keep negotiations short and quick with Americans.
B. The Chinese prefer short negotiations because they like to close deals quickly.
C. The French are concerned about being liked by the other parties.
D. The Americans are known globally to be impatient and eager for quick agreement.
Q:
According to the Myers-Briggs Type Indicator, Extroverted types (E) gain energy through:
A. interpersonal relationships.
B. personal thoughts.
C. facts and details.
D. establishing goals.
E. inner feelings.