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Q:
Scenario: Bob Baldwin
As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace. If Bob wants to study deep-level diversity in his organization, he would:
A. review the demographic characteristics of his workforce.
B. consider the likelihood of long-term employment with the organization for each of his employees.
C. observe the differences in the people who represent his workforce.
D. look at different attitudes and expectations of his employees.
E. research the cultural and racial background of the workforce in the industry.
Q:
Scenario: Bob Baldwin
As an owner and manager of Tricky Toys, Bob Baldwin has been fascinated by all the changes occurring and transforming the workplace. Bob is concerned about the important OB trends that he can understand and take advantage of in developing and positioning his company in the marketplace. Bob has been interested in this trend of globalization. He should know that globalization occurs when an organization:
A. increases its connectivity with people and organizations in other parts of the world.
B. serves diverse customers within the firm's home country.
C. has a diverse workforce within the firm's home country.
D. has a substantially strong domestic market.
E. operates in a country with strict foreign trade policies.
Q:
Scenario: Allison Albright
Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Based on what you have studied, can you help Allison obtain knowledge of organizational behavior? Allison should understand that organizational behavior knowledge:
A. should never be used to influence the behavior of other people.
B. should be used only by managers and senior executives.
C. should never replace common-sense knowledge about how organizations work.
D. is relevant to everyone who works in organizations.
E. is an independent science that has evolved independently.
Q:
Scenario: Allison Albright
Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Based on what you have studied, can you help Allison obtain knowledge of organizational behavior? Allison thinks that organization is the same as an organism. However, in the field of organizational behavior, organizations are best described as:
A. legal entities that must abide by government regulations and pay taxes.
B. physical structures with observable capital equipment.
C. social entities with a publicly stated set of formal goals.
D. groups of people who work interdependently towards some purpose.
E. any social entity with profit-centered motives and objectives.
Q:
Scenario: Allison Albright
Your roommate, Allison Albright, is a non-business major. When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails. Based on what you have studied, can you help Allison obtain knowledge of organizational behavior? To help Allison understand some preliminary information about OB, which of these statements about the field is true?
A. Organizational behavior scholars give more importance to individual characteristics than structural characteristics.
B. The field of organizational behavior is independent of the concepts and theories from other fields of inquiry.
C. Organizational behavior emerged as a distinct field late in the 1990s.
D. Given the specific utility of the field, OB is useful for the managers in the organizations but not for the employees.
E. Organizational behavior scholars study what people think, feel, and do in and around organizations.
Q:
Which of the following is a conceptual anchor in organizational behavior?
A. Contingency anchor
B. Economic anchor
C. Social anchor
D. Single level anchor
E. Scientific anchor
Q:
According to the multiple levels of analysis anchor:
A. organizational behavior is mainly the study of how all levels of the organizational hierarchy interact with the external environment.
B. OB topics typically relate to the individual, team and organizational levels of analysis.
C. there are eight levels of analysis that scholars should recognize when conducting OB research.
D. organizational events can be studied from only one level of analysis.
E. corporate executives need to understand business ethics from various levels and perspectives.
Q:
Which of the following statements is consistent with the concept of contingency anchor?
A. To obtain the best results, actions should be taken without considering their consequences.
B. A particular action may have different consequences in different situations.
C. OB theories are based on simple, common-sense ideas about what managers should do.
D. OB theories point out the one best way to resolve organizational problems.
E. Organizations should never be viewed as systems that process inputs to provide outputs.
Q:
Which of these statements is consistent with the five anchors of organizational behavior?
A. Organizational behavior theories must apply universally to every situation.
B. Organizations are like machines that operate independently of their external environment.
C. Each OB topic relates to only one level of analysis.
D. The field of organizational behavior should rely on other disciplines for some of its theory development.
E. Organizational behavioral decision making does not require evidence from research.
Q:
Which discipline has provided organizational behavior with much of its theoretical foundation for team dynamics, organizational power, and organizational socialization?
A. Sociology
B. Psychology
C. Economics
D. Industrial engineering
E. Political science
Q:
Which of the following is true according to the systematic research anchor?
A. OB topics typically relate to the individual, team and organizational levels of analysis.
B. OB should import knowledge from other disciplines, not just create its own knowledge.
C. OB theory should recognize that the effects of actions often vary with the situation.
D. A particular action may have different consequences in different situations.
E. OB should study organizations by forming questions, collecting data, and testing hypotheses against those data.
Q:
Mick works for a company as a financial analyst from home using information technology. He does not work in a traditional physical workplace. This trend is known as:
A. deep-level diversity.
B. work-life balance.
C. virtual work.
D. surface-level diversity.
E. frictional unemployment.
Q:
Out of the generational groups discussed in the textbook, which group has the highest preference for leisure and the lowest value of social interaction?
A. Gen-Xers
B. Gen-Yers
C. Baby Boomers
D. Millennials
E. Silent Generation
Q:
_____ diversity includes differences in the psychological characteristics of employees, including personalities, beliefs, values, and attitudes.
A. Reflective
B. Deep-level
C. Organizational
D. Surface-level
E. External
Q:
At Clickz, an American photography magazine firm, more than half of the senior management positions are held by women. African Americans represent 40 percent of the company's workforce. The description of Clickz's diversity refers to:
A. deep-level diversity.
B. psychological diversity.
C. personality diversity.
D. surface-level diversity.
E. attitude diversity.
Q:
The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities constitute _____ diversity.
A. deep-level
B. internal
C. surface-level
D. organizational
E. reflective
Q:
Which of the following statements is true about globalization and organizational behavior?
A. Globalization has little or no effect on organizational behavior.
B. Globalization has forced organizational behavior researchers to study only large multinational businesses.
C. Globalization offers numerous benefits to organizations.
D. Globalization has forced organizational behavior textbooks to discuss only companies with headquarters in North America.
E. Globalization does not have a significant impact on today's organizations.
Q:
Which of the following is an example of globalization?
A. A footwear firm based in San Diego opens a new branch in Los Angeles.
B. A car company based in Pittsburgh manufactures its cars in Philadelphia.
C. Rewind, a German music band which plays traditional German folk music performs in Berlin.
D. Rowan, a French citizen, publishes a novel within France.
E. An American-based burger joint opens a new outlet in China.
Q:
_____ refers to economic, social, and cultural connectivity with people in other parts of the world.
A. OB
B. Globalization
C. Work/Life balance
D. Knowledge management
E. Corporate social responsibility
Q:
Which of the following is most closely associated with corporate social responsibility?
A. Knowledge management
B. Triple bottom line
C. Absorptive capacity
D. Adaptive ability
E. Knowledge acquisition
Q:
The triple bottom line philosophy says that:
A. companies should pay three times as much attention to profits as they do to employee wellbeing.
B. the main goal of all companies is to satisfy the needs of three groups: employees, shareholders, and suppliers.
C. business success increases by having three times more contingent workers than permanent employees.
D. companies should treat their local, national, and global customers fairly.
E. companies should try to support the economic, social, and environmental spheres of sustainability.
Q:
_____ refers to an organization's moral obligation toward all of its stakeholders.
A. Values
B. Legal obligation
C. Multicultural teams
D. Corporate social responsibility
E. Organizational behavior
Q:
Which of these organizational behavior trends is corporate social responsibility most closely related to?
A. Workforce diversity
B. Employment relationships
C. Information technology
D. Globalization
E. Workplace values and ethics
Q:
_____ refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.
A. Performance orientation
B. Ethics
C. Multicultural teams
D. Legal obligations
E. Organizational behavior
Q:
The topic of ethics is most closely associated with the _____ perspective.
A. stakeholder
B. systems
C. high-performance work practices
D. open systems anchor
E. contingency
Q:
Stable, long-lasting beliefs about what is important in a variety of situations are:
A. called intellectual capital.
B. the foundations of the open systems anchor.
C. the main reason why virtual teams fail.
D. rarely studied in the field of organizational behavior.
E. called the values of the organization.
Q:
Employees, suppliers, and governments:
A. are organizational stakeholders.
B. are rarely considered in organizational behavior theories.
C. represent the three levels of analysis in organizational behavior.
D. are excluded from the open systems anchor.
E. are independent units in an organizational set up.
Q:
Which of the following statements is true about human capital in an organization?
A. Human capital helps the organization use opportunities more than realizing them.
B. Existence of human capital increases the threats in the external environment.
C. Human capital is non-substitutable though it is abundant.
D. Human capital is independent of the challenges of the external environment.
E. It is a key variable in the HPWP model of organizational effectiveness.
Q:
The perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called the _____ perspective.
A. HPWP
B. learning
C. human capital
D. intellectual capital
E. open-systems
Q:
A computer maintenance company wants to 'capture' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to:
A. transform intellectual capital into knowledge management.
B. transfer human capital into structural capital.
C. prevent relationship capital from interfering with human capital.
D. reduce the amount of human capital.
E. transfer structural capital into relationship capital.
Q:
The ability to recognize the value of new information, assimilate it, and use it for value-added activities is known as _____.
A. perception ability
B. realization capacity
C. observation skill
D. absorptive capacity
E. adaptive capacity
Q:
Twice every year, a major car parts manufacturer brings together the production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This helps to minimize the 'silos of knowledge' problem that exists in many organizations. This practice is primarily an example of:
A. grafting.
B. experimentation.
C. knowledge sharing.
D. documentation.
E. organizational unlearning.
Q:
Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members. University administrators use this information to receive feedback about how the public reacts to university activities. In knowledge management, searching for newspaper articles and other external writing about the organization is mainly a form of:
A. knowledge acquisition.
B. grafting.
C. organizational unlearning.
D. knowledge sharing.
E. documentation.
Q:
As part of the knowledge management process, experimentation is conducive to:
A. measuring intellectual capital.
B. knowledge acquisition.
C. increasing organizational memory.
D. knowledge sharing.
E. unlearning.
Q:
Which of the following is a form of knowledge acquisition?
A. Observation
B. Experimentation
C. Documentation
D. Internal communication
E. Group discussion
Q:
Which of the following typically results in a loss of intellectual capital?
A. The employees help the organization discover opportunities.
B. The employees protect the firm from threats in the external environment.
C. The company sells one of its divisions and its employees now work for the other organization.
D. The workers help in documentation of work procedures.
E. The company has a good physical layout of the production line.
Q:
Organizations retain intellectual capital by:
A. transferring employee capital into structural capital.
B. encouraging employees to take early retirement.
C. discouraging employees from communicating with each other.
D. reducing the level of documentation in organizations.
E. building strong human capital.
Q:
Intellectual capital refers to the:
A. total spending on training and development of employees.
B. total number of employees in the organization.
C. total cost of computers and other 'intelligent' machines in the organization.
D. stock of knowledge that resides in an organization.
E. cost of hiring a typical employee.
Q:
The _____ perspective, also called knowledge management, views knowledge as the main driver of competitive advantage.
A. open systems
B. organizational learning
C. stakeholder
D. systematic research
E. shared values
Q:
A firm has good associations with its customers, suppliers, and others who provide added mutual value for the firm. Name the form of intellectual capital that is possessed by the firm due to its good associations.
A. Structural capital
B. Intellectual capital
C. Human capital
D. Knowledge capital
E. Relationship capital
Q:
ACME Software Inc. has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization and to inform them of the changing market conditions. This training program relates most closely with which of the following concepts?
A. Contingency anchor
B. Grounded theory
C. Open systems
D. Virtual teams
E. Telecommuting
Q:
According to the open systems view of organizations, _____ is (are) an input for organizations.
A. incentive plans
B. products
C. financial resources
D. employee motivation
E. employee behavior
Q:
Which organizational behavior perspective discusses inputs, outputs, and feedback?
A. Organizational learning
B. Open systems
C. Multidisciplinary
D. Systematic research
E. Intellectual capital
Q:
The open systems anchor of organizational behavior states that:
A. organizations affect and are affected by their external environments.
B. organizations can operate efficiently by ignoring changes in the external environment.
C. people are the most important organizational input needed for effectiveness.
D. organizations should avoid internal conflicts to achieve efficiency.
E. organizations should be open to internal competition to be able to obtain a sustainable competitive advantage.
Q:
Organizational behavior views organizations as:
A. non-systems.
B. a single unitary subsystem.
C. open systems.
D. closed systems.
E. a system without interactions with the external environment.
Q:
Which of the following perspectives of organizational effectiveness argues that companies take their sustenance from the environment and, in turn, affect that environment through their outputs?
A. Stakeholder
B. Systematic research
C. High-performance work practice
D. Organizational learning
E. Open systems
Q:
Which of the following statements is true of organizational behavior knowledge?
A. It is relevant to everyone who works in organizations.
B. It should never be used to influence the behavior of other people.
C. It should be used by managers and senior executives alone.
D. It should not be used by subordinates to influence the behavior of their managers.
E. It is less significant when the level of interpersonal interaction is high.
Q:
Organizational behavior knowledge:
A. originates mainly from models developed in chemistry and other natural sciences.
B. accurately predicts how anyone will behave in any situation.
C. is more appropriate for people who work in computer science than in marketing.
D. helps us to understand, predict, and influence the behaviors of others in organizational settings.
E. is important only for the managers of an organization.
Q:
In the field of organizational behavior, organizations are described as:
A. entities which are considered a legal grouping of people and systems.
B. groups of people who work independently to achieve a collective goal.
C. social entities with a publicly stated set of formal goals.
D. groups of people with independent profit-centered motives and objectives.
E. groups of people who work interdependently towards some purpose.
Q:
Which of these statements is true about the field of organizational behavior?
A. It examines how individuals and teams in organizations relate to one another and to their counterparts in other organizations.
B. OB researchers systematically study various topics at a common level rather than at multiple levels.
C. Information technology has almost no effect on organizational behavior.
D. The field of organizational behavior relies exclusively on ideas generated within the field by organizational behavior scholars.
E. The origins of organizational behavior are traced mainly to the field of economics.
Q:
Which of the following statements is true about organizational behavior?
A. OB researchers systematically study various topics at a single level rather than at multiple levels.
B. It is concerned with the study of people who work independently.
C. It does not include the study of collective entities.
D. It is less effective in studying people who interact in highly organized fashion.
E. It includes team, individual, and organizational level analyses.
Q:
Most organizational events may be studied from all three levels of analysis: individual, team and organization.
Q:
The contingency anchor in organizational behavior suggests that we need to diagnose a situation to identify the most appropriate action under those specific circumstances.
Q:
Communications and information systems are two emerging fields from which organizational behavior is now acquiring knowledge.
Q:
Most organizational behavior theories have been developed by OB scholars rather than scholars from other disciplines.
Q:
All popular management concepts rely on hard evidence that proves they are valid.
Q:
The evidence-based management approach embraces scientific methods because they produce more valid theories to guide management decisions.
Q:
The systematic research anchor relies mainly on qualitative data and subjective procedures to test hypotheses.
Q:
The field of organizational behavior relies on qualitative rather than quantitative research to understand organizational phenomena.
Q:
Systematic research investigation produces evidence-based management which involves making decisions and taking actions based on this research evidence.
Q:
Telework is better suited to those who are seeking sufficient fulfilment of social needs elsewhere in their life.
Q:
According to research, although telecommuting significantly increases employee stress and reduces productivity and job satisfaction, it makes employees feel more empowered.
Q:
An organization's employees use information technology to perform their jobs away from the traditional physical workplace. This is an example of virtual work.
Q:
Germany, France, and the U.S.A. all have work-life balances below the global average.
Q:
Teams with diverse employees usually perform effectively in a shorter amount of time.
Q:
Workforce diversity potentially improves decision making and team performance on complex tasks.
Q:
Research indicates that Baby Boomers and Generation-X employees bring the same values and expectations to the workplace.
Q:
Employees who are born between 1946 and 1964 are referred to as Generation X employees.
Q:
Deep-level diversity refers to the observable demographics such as age, gender and race.
Q:
The observable demographic or physiological differences in people, such as their race, ethnicity, gender, age, and physical disabilities is called deep-level diversity.
Q:
Reduced job security and increased work intensification are partly caused by globalization.
Q:
Globalization offers numerous benefits to organizations in terms of larger markets, lower costs, and greater access to knowledge and innovation.
Q:
Globalization refers to economic, social, and cultural connectivity with people in other parts of the world.
Q:
Globalization may have both positive and negative implications for people working in organizations.
Q:
Everyone agrees that organizations need to cater to a wide variety of stakeholders.
Q:
Ethics refers to the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad.
Q:
The stakeholder perspective also provides a strong case for ethics and corporate social responsibility.
Q:
Values are relatively stable, evaluative beliefs that guide our preferences for outcomes or courses of action in a variety of situations.
Q:
Values represent an individual's short-term beliefs about what will happen in the future.
Q:
Managing and satisfying the interests of stakeholders is not very challenging because stakeholders all have the same interests and goals.