Q&A Hero

Q: Title VII of the 1964 Civil Rights Act makes it unlawful to fail or refuse to hire an individual based on ________. A) race B) religion C) national origin D) All of the above.

Q: Title VII of the 1964 Civil Rights Act prohibits discrimination based on all of the following characteristics except: A) race. B) sexual orientation. C) color. D) religion.

Q: The ________ Amendment to the U.S. Constitution states, "no person shall be deprived of life, liberty, or property, without due process of the law." A) First B) Fifth C) Tenth D) Thirteenth

Q: What is ethics? Answer: Ethics refers to the standards someone uses to decide what his or her conduct should be. Ethical decisions always involve morality. [HH4] 92) Explain what it means to have authority. Answer: Authority is the right to make decisions, to direct the work of others and to give orders. [HH1]Could this answer choice be shortened so that it stops after "management job"? [HH2]Changed the wording on these two choices because the original wording was somewhat confusing at first. Accept or reject.

Q: The term ethics referes to:

Q: The term human capital refers to:

Q: Explain the concept of Strategic Human Resource Management.

Q: Why are demographic trends important to HR managers?

Q: List and explain five personnel mistakes you don't want to make as a manager.

Q: What are the five job duties for the human resource department?

Q: What are the four new ways to organize human resource services?

Q: Describe the trends that are influencing human resource management today.

Q: What are the four main ways that technology improves HR functioning?

Q: Explain the difference between line authority and staff authority. What type of authority do human resource managers have?

Q: List five reasons why human resource concepts and techniques are important to all managers.

Q: List five of the practices and/or policies organizations need to carry out the personnel aspects required for human resource management.

Q: A strategy is the company's plan on how it will match its internal strengths and weaknesses with its external opportunities and threats.

Q: Studies show that top managers still do NOT recognize the crucial role human resource managers can play in achieving strategic goals.

Q: Today's trend is for HR managers to spend more time on administrative, transactional services.

Q: Ethical issues such as workplace safety, security of employee records, comparable work, and employee privacy rights are all related to human resource management.

Q: Human resource managers can complete professional certification exams to earn the SPHR or PHR certificates.

Q: Monitoring software has been found to be illegal for use by human resource managers.

Q: Human resource managers must find new ways to offer traditional transactional HR services.

Q: Human resource managers are no longer strategic players, but instead provide transactional support.

Q: The SHRM Human Resource Certification exams include testing on management practices, staffing, development, compensation, labor relations, and health and safety.

Q: As baby boomers retire from the workforce, there will be more people entering the labor pool than leaving it.

Q: In the IBM example in the text, "silos" were identified as a problem contributing to the inadequacy with which different needs were served by the HR department.

Q: With the aging of its workforce, America is facing a demographic shift as significant as the massive entry of women into the workforce that began in the 1960s.

Q: In the majority of firms, the task of interviewing job candidates is shared between HR and the hiring department.

Q: Supervisors do not spend much of their time on HR/personnel tasks.

Q: Human resource managers do the following: recruiting, training, evaluating, rewarding, counseling, promoting, and hiring employees.

Q: Line managers can only assist and advise staff managers.

Q: In small organizations, line managers may carry out all personnel duties without the assistance of a human resource staff.

Q: The inability to recruit and maintain a good workforce constitutes a bottleneck for production.

Q: Staff managers are always someone's boss.

Q: Human resource managers are generally staff managers.

Q: The biggest demographic threat affecting employers is retirees.

Q: Staff managers are authorized to direct the work of subordinates and are directly in charge of accomplishing the organization's basic goals.

Q: After a period of years, the trend of offshoring is steadily slowing down with many companies bringing jobs back to the U.S.

Q: Industries in production and operation still employee the majority of the U.S. workforce.

Q: There is presently a growing need for knowledge workers.

Q: The individual supervisor's HRM related duties have not changed much in many years.

Q: Ethical decisions never involve morality.

Q: HR and line managers share responsibility for most human resource activities.

Q: Workers who hold multiple jobs or are contingent or part-time are called ________. A) disposable B) seasonal C) temporary D) nontraditional

Q: Which of the following is an issue that HR managers have to deal with today? A) managing ethics B) managing employee engagement C) adding value D) All of the above.

Q: Of the ten most serious ethical issues, how many were HR related? A) six B) ten C) seven D) four

Q: Which of the following is NOT a technology that HR managers use? A) streaming desktop video B) internet- and network-monitoring software C) data warehouses D) All of the above.

Q: A ________ is a system that enables employees to manage their own benefits and update their personal information. A) company portal B) cybernetic portal C) formulation system D) software based system

Q: All of the following are new HRM skills except: A) improving off shoring skills. B) supplying transactional services while serving more strategic, internal consulting activities. C) improving internal consulting skills. D) All of the above.

Q: Which of the following is NOT a factor changing the environment of HRM? A) demographic trends B) economic trends C) "generation Y" D) All of the above.

Q: In today's business environment, ________ are often the firm's main source of competitive advantage. A) machines B) highly trained and committed employees C) superior organization D) superior advertising

Q: Which of the following is an example of HR management's changing role? A) HR managers must measurably improve organizational performance. B) HR managers must represent the organization even when they are off the clock. C) HR managers must be individually centered so as to ensure that there will be no favoritism. D) None of the above.

Q: Today over ________% (use closest percent) of the U.S. workforce is employed in producing or delivering services. A) 25 B) 50 C) 66 D) 75

Q: The term, ________, refers to the standards someone uses to decide what his or her conduct should be. A) morals B) ethics C) autonomy D) responsibility

Q: HR managers who pass certification exams in human resource management are knowledgeable in all of the following aspects except: A) strategic management. B) information technology. C) employee and labor relations. D) occupational health and safety.

Q: Which organization provides professional certification for human resource managers? A) Academy of Management B) Society for Human Resource Management C) Academy of HR Partners D) Association of Business Administration

Q: ________ refers to the tendency of firms to extend their ownership to new markets abroad. A) Strategic human resources B) Trend analysis C) Globalization D) Outsourcing

Q: Which term refers to letting vendors abroad provide services for a firm? A) external work systems B) application service providers C) offshoring D) data warehousing

Q: Strategic human resource management refers to ________. A) formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to its achieve strategic aims B) planning the balance of internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage C) emphasizing the knowledge, education, training, skills, and expertise of a firm's workers D) extending a firm's sales, ownership, and manufacturing to new markets

Q: A ________ is a company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage. A) mission statement B) strategy C) tactic D) scorecard

Q: What tactic will employers likely have to take to fill openings left by retiring employees? A) instituting flexible work hours B) hiring more women C) rehiring retirees D) lowering the retirement age

Q: Over the next few years, employers may face a severe labor shortage because ________. A) there are fewer people entering the job market than there are retiring baby boomers B) one-third of single mothers are not in the labor force C) people are living longer D) All of the above.

Q: The proportion of younger workers in the workforce is projected to ________. A) stop growing B) decrease C) increase at a slower rate D) decrease at a faster rate [HH2] Answer: B

Q: Which of the following demographic issues represents a challenge for human resource managers? A) increasingly diverse workforce B) aging workforce C) increasing use of contingent workers D) both A and B

Q: ________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad. A) Market development B) Globalization C) Export growth D) Diversification

Q: Which of the following job titles indicates a position in human resources? A) recruiter B) training specialist C) EEO coordinator D) All of the above.

Q: All of the following are examples of human resource job duties except: A) recruiter. B) equal employment opportunity coordinator. C) financial advisor. D) labor relations specialist.

Q: Effective human resource management could include all of the following responsibilities except: A) placing the right person in the right job. B) training employees. C) controlling labor costs. D) None of the above.

Q: ________ are specifically responsible for assisting and advising line managers in areas like recruiting, hiring, and compensation. A) Human resource managers B) Staff managers C) Line managers D) EEO officers

Q: ________ are authorized to issue orders to other managers or employees. A) Line managers B) Staff managers C) Advisory board members D) All of the above.

Q: No manager wants to: A) have his or her employees not performing at peak capacity. B) hire the wrong person for the job. C) find employees not doing their best. D) All of the above.

Q: All of the following are a line supervisor's responsibilities for effective HRM except: A) coercing other supervisors to get with the program. B) controlling labor costs. C) developing the abilities of each person. D) starting (orienting) new employees in the organization.

Q: ________ is the right to make decisions, to direct the work of others, and to give orders. A) Leadership B) Authority C) Delegation D) Management

Q: Human resource management ________. A) comprises the concepts and techniques used to control people at work B) is the process of organizing work activities C) is the process of identifying countries with cheaper labor costs and relocating jobs to those countries D) refers to the practices and policies you need to carry out the personnel aspects of your management job, specifically, acquiring, training, appraising, rewarding, and providing a safe, ethical and fair environment for your companys employees[HH1]

Q: ________ refers to the practices and policies you need to carry out the personnel aspects of your management job. A) Human Resource Management B) Labor Relations C) Organizational Behavior D) Organizational Health and Safety Management

Q: The ________ HR group works with the top management team to develop long range plans for the company. A) transactional B) embedded C) centers of expertise D) corporate

Q: The ________ HR group operates as relationship managers for the corporation. A) transactional B) training C) embedded D) centers of expertise

Q: The ________ HR group may work with benefits specialists to provide support for transactional HR activities. A) corporate B) embedded C) transactional D) compensation

Q: The ________ HR group may provide specialized support for organizational change. A) transactional B) corporate C) embedded D) centers of expertise