Q&A Hero

Q: Which of the following is NOT a fundamental element of the systems approach to organizational behavior? A) The parts of a system are independent of each other. B) There are many subsystems contained within larger systems. C) Systems may produce both positive and negative results. D) The consequences of systems should be examined on both a short-term and long-term basis.

Q: Which of the following racial groups forms the majority of the U.S. labor force? A. African-Americans B. Whites C. Hispanics D. Asians E. Europeans

Q: Knowledge skill = _____. A) ability B) motivation C) potential human performance D) organizational results

Q: Which of the following authorities is responsible for tracking changes in the composition of the U.S. labor force and forecasting employment trends? A. National Statistics Association B. Occupational Outlook Bureau C. U.S. Census Bureau D. Bureau of Labor Welfare E. Bureau of Labor Statistics

Q: The potential for human performance has to be combined with _____ and opportunity to get organizational results. A) resources B) behavior C) ability D) perception

Q: The interaction of motivation and ability determines a persons _____ in any activity. A) knowledge B) skill C) potential performance D) all of the above

Q: Which of the following statements best explains the term labor force? A. All the permanent employees of an organization B. All the people who have contracts to work at the company C. All the adult members of a population D. All the temporary workers of an organization E. All the people willing and able to work

Q: The _____ can help managers know under what conditions they should choose one behavioral approach over another. A) human resources approach B) contingency approach C) results-oriented approach D) systems approach

Q: The term external labor market refers to the: A. contract workers in the organization. B. current employees of the organization. C. individuals who are actively seeking employment. D. employees who have direct contact with customers. E. employees of the immediate competitors of the organization.

Q: The _____ toward organizational behavior means that different situations require different behavioral practices for greatest effectiveness. A) human resources approach B) contingency approach C) results-oriented approach D) systems approach

Q: The employers can direct contract workers on details such as how and when they have to do their jobs without paying the employers share of Social Security for those workers.

Q: Contract company workers are employed directly by a company.

Q: Which of the following statements is true of the human resources approach to organizational behavior? A) It assumes that different managerial behaviors are required by different environments for effectiveness. B) It ensures that management is directive and controlling. C) It requires managers to decide what should be done and then closely control employees to ensure task performance. D) It tries to create a climate in which employees may contribute to the limits of their improved abilities.

Q: Employees job security has increased as a result of the new psychological contract.

Q: According to the _____, all parts of an organization interact in a complex relationship. A) systems approach B) results-oriented approach C) human resources approach D) contingency approach

Q: Under the new psychological contract, organizations expect employees to contribute time, effort, skills, abilities, and loyalty in return for job security and opportunities for promotion within the organization.

Q: When an organizations goals and actions are ethical, _____ objectives are more likely to be met. A) individual B) organizational C) social D) all of the above

Q: Organizations need people, and people need organizations. This relationship is formed and maintained on the basis of some _____ among the participants. A) selective perceptions B) individual differences C) mutuality of interest D) behavioral biases

Q: The processing and transmission of digitized HR information is called electronic human resource management.

Q: The two basic ways for management to motivate people include: A) showing how certain actions will increase their need fulfillment. B) threatening decreased need fulfillment if they follow an undesirable course of action. C) ensuring needs are being fulfilled regardless of organizational constraints. D) A and B only.

Q: Nathan, a citizen of England, works for an automobile company in England and is currently working on a project of the company in the United States. Nathan will hence be regarded as an expatriate.

Q: _____ means that people tend to pay attention to those features of their work environment that are consistent with or reinforce their own expectations. A) Selective perception B) Bandwagon effect C) Subjective validation D) Behavioral bias

Q: A company that operates in the U.S.,shifts its warehouses and operations to a low rent area that is 50 miles away from town. This is an example of offshoring.

Q: Which of the following concepts regarding the nature of people deals with peoples unique ways of seeing and interpreting things around them? A) Acculturation B) Motivated behavior C) Desire for involvement D) Perception

Q: An organizations critical work processes are not altered during a reengineering process.

Q: Theory and research form a natural foundation for _____, which is the conscious application of conceptual models and research results in order to improve individual and organizational performance at work. A) speculation B) morale C) attitude D) practice

Q: Early-retirement programs are are one of the most effective approaches to downsizing.

Q: _____ helps us better understand how the major ideas in organizational behavior evolved over time. A) Selective perception B) Research C) Practice D) None of the above

Q: When two firms in one industry join together to hold a greater share of the industry, it is regarded as a consolidation.

Q: When forming Citigroup, Citicorp combined its banking business with Travellers Groups insurance business. This is an example of a merger.

Q: _____ is the process of gathering and interpreting relevant evidence that will either support a behavioral theory or help change it. A) Selective perception B) Documentation C) Research D) Testing

Q: Total quality management proposes that every employee in the organization receive training in quality.

Q: Which of the following statements is NOT true about good theories? A) They contribute to individuals understanding of organizational behavior. B) They seldom identify variables. C) They provide guidelines for managerial action. D) They address significant behavioral issues.

Q: Total quality management is intended to bring about a continuous process of quality improvement.

Q: Which of the following statements is true of the external environment? A) It provides competition for resources and power. B) It influences the attitudes of people. C) It affects working conditions. D) All of the above.

Q: The traditional role of HRM as primarily an administrative function has gradually given way to a new rolethat of strategic partner.

Q: _____ asks managers to set aside some of the things they think they know and become totally committed to a rigorous collection of facts and combine these with relevant research. A) Evidence-based management B) Selective perception C) Law of individual differences D) Cost-benefit analysis

Q: Virtual teams rely on communications technology such as videoconferences, e-mail, and cell phones to keep in touch and coordinate activities.

Q: _____ defines the formal relationship and use of people in organizations. A) Scheme B) Structure C) Hierarchy D) Both A and C

Q: Teamwork gives the employees the authority and ability to decide on how to do their work.

Q: The first objective of organizational behavior is to: A) understand why people behave as they do. B) predict future employee behavior. C) describe, systematically, how people behave under a variety of conditions. D) control, at least partially, and develop some human activity at work.

Q: Without ethical leadership, the new knowledge learned about people becomes a dangerous instrument for possible misuse.

Q: The use of employee empowerment has shifted the recruiting focus away from general cognitive and interpersonal skills toward technical skills.

Q: Successful organizations treat all their workers as knowledge workers.

Q: According to the law of diminishing returns, organizational effectiveness can be achieved by maximizing just one human variable.

Q: Skilled knowledge workers would suffer the most in a slow economy as they have little operational importance in a company.

Q: A manager who ignores the needs of people as consumers of organizational outputs while championing employee needs is misapplying the ideas of organizational behavior.

Q: Knowledge workers in an organization do not work directly with customers.

Q: The role of managers is to use organizational behavior to help achieve individual, organizational, and societal goals.

Q: According to the results-oriented approach, if fewer inputs are used to produce the same amount of outputs, productivity decreases.

Q: A large gap exists between the social system and the technical system in high-performance work systems.

Q: The human relations approach to organizational behavior discourages the practice of making universal assumptions about people.

Q: Most organizations are look for educational achievements to find employees who can handle a variety of responsibilities, interact with customers, and think creatively.

Q: In the human resources approach, managers decide what should be done and then closely control employees to ensure task performance.

Q: Individuals who arrive in the United States without meeting the legal requirements for immigration or asylum are referred to as undocumented immigrants.

Q: Organizations need to treat employees in an ethical manner in order to attract and retain valuable employees.

Q: The members of Generation X are characterized by their comfort with the latest technology, and the need to be noticed, respected, and involved.

Q: Activities within organizations are governed by social as well as psychological laws.

Q: An individual who is actively seeking employment is a part of an organization's external labor market.

Q: When perceiving things, people use an organized framework that they have built out of a lifetime of experiences and accumulated values.

Q: How would you describe a career in human resource management? Cite the type of positions available, degree requirements, the nature of the work, and salary levels.

Q: Individual differences require that a managers approach to employees be individual, not statistical.

Q: What are the four principles followed by ethical successful companies?

Q: Organizational behavior starts with a set of fundamental concepts revolving around the nature of people and organizations.

Q: List and discuss the basic human rights suggested by the work of Immanuel Kant, as well as the tradition of the Enlightenment.

Q: Theories identify important variables and link them to form tentative propositions that can be tested through research.

Q: Discuss the HR responsibilities of supervisors.

Q: Theories consist of processes to gather and interpret relevant evidence that will either support a behavioral theory or help change it.

Q: Briefly describe six competencies required for the HR profession.

Q: Technologys greatest benefits are that it allows people to do more and better work, and it does not restrict people.

Q: Describe the terms human resource planning and evidence-based HR. How do these concepts help HR in supporting the organization's strategy?

Q: The automatic acceptance of authority by employees has increased over the last few years.

Q: Many companies are urging their managers to deal with diversity by demonstrating openness, confidence, compassion, and vulnerability.

Q: Discuss the responsibility of HR with regard to planning and administering pay and benefits. Also analyze the impact of this function on the organization.

Q: Distinguish between training and development of employees.

Q: Workforce diversity does not present any challenges for managers in an organization.

Q: Organizations can be viewed and managed as whole systems that have interorganizational relationships.

Q: Name five important responsibilities of HR, briefly describing the specific activities associated with each.

Q: What are the qualities associated with human resources that help an organization gain a sustainable competitive advantage?

Q: Organizational behavior avoids matters relating to interpersonal relationships due to the complexities involved in understanding them.