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Human Resource
Q:
The _____ of organizational behavior held by management consists of an integrated set of assumptions and beliefs about the way things are, the purpose for these activities, and the way they should be.
A) goal
B) philosophy
C) mission
D) vision
Q:
Which of the following terms refers to a computer system used to acquire, store, manipulate, analyze, retrieve, and distribute information related to an organizations human resources?
A. Electronic performance support systems
B. e-CRM
C. High-performance work systems
D. Self-service systems
E. Human resource information systems
Q:
The supportive model is an effort to meet employees other needs, such as affiliation and esteem, which the custodial model is unable to serve.
Q:
Employees who take assignments in other countries are called _____.
A. home-country nationals
B. immigrants
C. external employees
D. expatriates
E. emigrants
Q:
The system model can stimulate passion and commitment to organizational goals in employees.
Q:
Which of the following is the reason why more organizations are looking overseas to hire talented people?
A. Lack of technology in the U.S.
B. Lack of demand for their products in the U.S.
C. Poor quality of labor in the U.S.
D. Governmental pressure
E. Low cost of labor in foreign countries
Q:
The system model is the result of a search for increased security at work by many of todays employees.
Q:
The largest number of immigrants to the U.S. workforce are from:
A. Africa.
B. Asia.
C. North America.
D. Europe.
E. Central America.
Q:
With the collegial model, managers are seen as joint contributors rather than as bosses.
Q:
When large U.S. software companies like IBM and Microsoft open facilities in India to take advantage of the highly skilled labor available there at lower pay rates, they are engaging in:
A. consolidation.
B. nationalization.
C. crowdsourcing.
D. codetermining
E. offshoring.
Q:
The collegial model embodies a team concept.
Q:
Offshoring is defined as:
A. a practice of having another company provide services.
B. moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available.
C. a method of staffing other than the traditional hiring of full-time employees.
D. a complete review of the organizations critical work processes to make them more efficient and able to deliver higher quality of products and services.
E. the act of acquiring a new company in a distant location or another country in order to acquire higher market share or growth.
Q:
The supportive model of organizational behavior is especially effective in affluent nations.
Q:
Home Needs is a consumer goods company who provide the option of door-to-door delivery. They have partnered with a packaging company for transporting their goods to the customers. This practice of having another company to provide one of the services of the company is known as _____.
A. cause marketing
B. outsourcing
C. reengineering
D. disinvesting
E. downsizing
Q:
Supportive behavior is not dependent on the economic resources of the company.
Q:
The practice of having another company provide services is known as _____.
A. benchmarking
B. downsizing
C. codetermining
D. outsourcing
E. reengineering
Q:
The most evident flaw with the custodial model is that most employees are not producing anywhere near their capacities.
Q:
Avion textiles, a cloth manufacturing company implements a new technology in their production process to improve the speed at which the cloth is produced. To make effective use of this technology, the company decides to train its employees regarding the new technology. They also make changes in the quality check and sales teams to maintain the costs at profitable levels and deliver good quality products. This reformation in all the critical processes of the company to make them efficient is known as _____.
A. outsourcing
B. codetermining
C. downsizing
D. hedging
E. reengineering
Q:
Contentment is typically a strong motivator.
Q:
Which of the following observations about reengineering is true?
A. It is primarily concerned with production processes.
B. Critical processes are not altered during this process.
C. Changing customer needs and technologies necessitate reengineering.
D. It has no impact on human resource practices and systems.
E. It is an effort to retain the current work processes with minimal change.
Q:
If an organization does not have the wealth to provide pensions and pay for other benefits, it cannot follow a custodial approach.
Q:
When an organization undertakes a complete review of its critical work processes to make them more efficient and to be able to deliver higher quality, it is engaging in:
A. outsourcing.
B. offshoring.
C. reengineering.
D. greenfield venturing.
E. codetermining.
Q:
The autocratic model was intensely disliked by many employees, and still is.
Q:
As a method of downsizing, early-retirement programs have been shown to be:
A. by far the most effective.
B. linked to greater employee suffering and distress.
C. a better alternative to the grenade approach.
D. most suited to distinguish clearly between good and poor performers.
E. humane.
Q:
Underlying paradigms, whether consciously or unconsciously developed, become powerful guides to managerial behavior.
Q:
The HRM function during downsizing is to terminate the workers who:
A. are performing multiple organizational roles.
B. are less valuable in their performance.
C. are a part of the external labor force.
D. are older than the other employees.
E. are being paid the highest salaries.
Q:
Under Theory Y assumptions, managements role is to provide an environment in which the potential of people can be released.
Q:
Which of the following is a challenge for HRM during mergers?
A. Scrutinizing balance sheets
B. Evaluating the financial worth of the new company
C. Developing competitively priced products
D. Developing conflict resolution skills among employees
E. Sustaining the brand image of the company
Q:
Theory X is a traditional set of assumptions about people.
Q:
In 1999, Glaxo Wellcome and SmithKline Beecham combined their businesses to create a new company, GlaxoSmithKline. This is an example of a(n) _____.
A. acquisition
B. take-over
C. partnership
D. strategic alliance
E. merger
Q:
Supportive organizational behavior systems are characterized by power over people.
Q:
If two firms in one industry join to hold a greater share of the industry, it will be referred to as a(n) _____.
A. take-over
B. consolidation
C. acquisition
D. assimilation
E. conglomerate
Q:
Philosophy feeds into value premises, which help shape vision.
Q:
A chemical company buying a medical equipment manufacturing company is an example of a(n) _____.
A. acquisition
B. partnership
C. consolidation
D. joint venture
E. strategic alliance
Q:
A mission statement must be converted into goals to become operational and useful.
Q:
When two companies join forces and become one entity, it is referred to as a(n):
A. acquisition.
B. merger.
C. take-over.
D. joint venture.
E. strategic alliance.
Q:
According to the principles of total quality management:
A. the feedback process should be initiated only after a significant quality improvement.
B. human resource managers have a limited role since the emphasis is on quality alone.
C. only key personnel receive training in quality.
D. errors in a product or service should be prevented before occurrence.
E. internal customers are more valuable than external customers.
Q:
Fact premises are acquired only through direct lifelong learning.
Q:
Value premises represent our descriptive view of how the world behaves.
Q:
Which of the following is in compliance with the core values of total quality management?
A. Providing specific quality training to the supervisors
B. Adopting a retrospective approach to quality control by correcting error prone products
C. Developing generalized methods and processes rather than focusing on meeting the needs of the specific customers
D. Encouraging employees and customers to provide inputs on improving quality of the products and deciding on the costs
E. Measuring employees progress based on the amount of work done rather than the feedback obtained from the customers
Q:
The philosophy of organizational behavior held by a manager stems from fact premises and value premises.
Q:
Which of the following terms describes a company wide effort to continuously improve the way people, machines, and systems accomplish work?
A. Business reengineering
B. Total quality management
C. High-performance work system
D. Optimal performance system
E. Performance management
Q:
What are the principles of ethical leadership?
Q:
Present day managers expect the HR professionals to use their knowledge of business and human resources to support the companys strategy by:
A. maintaining compliance with labor laws.
B. performing administrative functions effectively.
C. designing and delivering effective HR policies and programs.
D. recruiting skilled knowledge workers.
E. developing strategies to meet broader goals such as profitability and market share.
Q:
Explain the economic law of diminishing returns.
Q:
Teams that rely heavily on communications technology such as videoconferences, e-mail, and cell phones to keep in touch and coordinate activities are referred to as:
A. associate teams.
B. electronic teams.
C. virtual teams.
D. traditional teams.
E. technological teams.
Q:
The term teamwork essentially refers to:
A. centralizing responsibility and authority to make decisions regarding all aspects of product development.
B. having the best possible fit between an organizations social system and technical system.
C. making efforts to continuously improve the ways people, machines, and systems accomplish work.
D. assigning work to a group of employees with various skills who interact to assemble a product.
E. providing employees with individual opportunities to grow, thereby achieving organizational goals.
Q:
According to the results-oriented approach, what role does organizational behavior play in creating organizational results?
Q:
Describe why results orientation is a common thread woven through organization behavior.
Q:
_____ refers to full involvement in ones work and commitment to ones job and company.
A. Job enlargement
B. Employee selection
C. Employee appraisal
D. Job specialization
E. Employee engagement
Q:
Why is the human resources approach often called the supportive approach?
Q:
Human resource departments can help in employee empowerment by:
A. designing jobs such that the managers have complete control over business processes.
B. getting employees fully engaged by communicating to them about their role in supporting the organizations mission.
C. rewarding employees based on their loyalty to the organization rather than personal accomplishments or predetermined objective criteria.
D. providing feedback only during the employee performance review.
E. creating jobs that minimize the need for the employees to come up with innovative ideas and solutions.
Q:
How do ethics help an organization in meeting its goals?
Q:
How has the use of employee empowerment affected the recruitment of knowledge workers?
A. It has enhanced the need for people with high knowledge regarding individual parts of a particular production processes.
B. It has substantially enhanced employment opportunities for women and minorities.
C. It has shifted the focus away from technical skills to general cognitive and interpersonal skills.
D. It has significantly reduced recruiting costs by using the low-cost strategy though it hinders innovation.
E. It has made the recruitment process less time consuming.
Q:
Why do people deserve to be treated differently from other factors of production, such as land, capital, and technology?
Q:
Employee empowerment primarily involves _____.
A. following a centralized and tall organizational structure
B. providing increased salary and benefits to employees
C. leading employees by the strength of ones charisma
D. continually learning and improving ones skills and abilities
E. giving employees responsibility and authority to make decisions
Q:
Explain the concept of perception.
Q:
Define the three keys to success in the field of organizational behavior.
Q:
Who among the following can be regarded as knowledge workers?
A. Retail salespersons
B. Food serving workers
C. Office clerks
D. Registered nurses
E. Attendants
Q:
Which of the following is true regarding skilled knowledge workers?
A. They do not have considerable autonomy to make decisions.
B. They are most likely to experience a lack of opportunities in a slow economy.
C. They are not easily replaceable as they own the knowledge that the company requires to produce its products.
D. They are not expected to be technically efficient and are only involved in direct interactions with customers.
E. They are bound to work under the conditions imposed by the employer owing to the low status of their jobs.
Q:
What are the four goals of organizational behavior?
Q:
The growth in e-commerce and information economy has led to an increase in the demand for employees in:
A. technical jobs.
B. mining and resource extraction.
C. agriculture.
D. service occupations.
E. manufacturing.
Q:
Which of the following challenges confronting organizational behavior addresses the issues of shrinking demand, scarce resources, and more intense competition? A) Varying environments B) Managerial practice C) Definitional confusion D) Seeking quick fixes
Q:
How has the requirement for creating high-performance work systems changed?
A. There is a drive toward low-cost strategy in the labor market.
B. Employees prefer implementation of 40-hour work weeks.
C. Competitors are looking for ways to standardize prices in their respective industries.
D. Employers are looking for ways to tap peoples creativity and interpersonal skills.
E. Customers are demanding standardized products over customized products.
Q:
When organizations _____, stress and conflict increase.
A) stagnate
B) decline
C) have their survival threatened
D) all of the above
Q:
Which of the following is a trend that is seen in present day high-performance work systems?
A. Mismatches in technical system and social system
B. Employee empowerment in decision making
C. Increase in individual assignments
D. Centralized decision making
E. Reduced reliance on knowledge workers
Q:
Which of the following terms represents a continuing challenge to organizational behavior and talks about managers embracing the newest fad to address the symptoms while neglecting underlying problems, or fragmenting their efforts within the firm?
A) Varying environment
B) Managerial practice
C) Definitional confusion
D) Seeking quick fixes
Q:
Which of the following defines organizations with the best possible fit between their social system and their technical system?
A. Workforce analysis systems
B. Holistic management systems
C. Supply chain systems
D. High-performance work systems
E. Total quality management systems
Q:
_____ is the capacity of a system to endure across time and this presents a difficult challenge to organizations, which must balance environmental, social, and economic demands.
A) Flexibility
B) Sustainability
C) Contingency
D) Productivity
Q:
Which of the following concepts implies that for any situation there is an optimum amount of a desirable practice, such as recognition or participation?
A) Focalism
B) Behavioral bias
C) The law of diminishing returns
D) The law of individual differences
Q:
Most organizations look for _____ to find employees who are capable of handling a variety of responsibilities, interacting with customers and thinking creatively.
A. basic psychomotor skills
B. skills related to computers
C. technical expertise
D. specific work experience
E. educational achievements
Q:
Which of the following limitations of organizational behavior states that concern for employees can be so greatly overdone that the original purpose of bringing people togetherproductive organizational outputs for societyis lost?
A) Behavioral targeting
B) Behavioral bias
C) Law of diminishing returns
D) Law of individual differences
Q:
Which of the following skills are more actively sought by U.S. employers today?
A. Physical strength
B. Mastery of particular machinery
C. Interpersonal skills
D. Ability to perform routine tasks
E. Ability to work with a tool
Q:
A cost-benefit analysis:
A) determines whether potential actions will have a net positive or net negative effect.
B) forces managers to merely look at the immediate implications of their actions.
C) is done to arrive at a point where costs and revenues become equal.
D) is a statistical process that helps determine relationships among several variables.
Q:
Managing cultural diversity involves:
A. forming different pay structures for various groups.
B. creating separate career tracks for employees with families.
C. avoiding the use of affirmative action policies.
D. reducing cultural diversity by selective hiring.
E. encouraging career development for women and minorities.
Q:
Holistic organizational behavior interprets people-organizational relationships in terms of the _____.
A) whole person
B) whole group
C) whole social system
D) all of the above
Q:
Employers support for immigration to the United States can be attributed to the fact that:
A. there is lack of adequate technology in the country.
B. undocumented immigration is not taken seriously by the U.S. government.
C. qualified technical workers are scarce in the United States.
D. there is increased support from the government.
E. U.S. workers are not open to innovation.
Q:
Which of the following statements is a fundamental element of the systems approach to organizational behavior?
A) Systems generally require inputs and produce outputs.
B) Systems produce both intended and unintended consequences.
C) The consequences of systems should be examined on both a short-term and long-term basis.
D) All of the above.
Q:
The temporary work visa granted by the U.S. government:
A. allows workers to permanently bring their spouse and children to the United States.
B. permits the workers to remain in the U.S. as immigrants.
C. provides dual citizenship to highly qualified and valued immigrants.
D. permits highly educated workers to work in the U.S. for a set period of time.
E. allows the workers to work permanently in the U.S.
Q:
Which of the following statements about the composition of the U.S. labor force during the next decade is true?
A. The labor force is expected to grow at a greater rate than at any other time in U.S. history.
B. The largest proportion of the labor force is expected to be in the 16- to 25-year age group.
C. For the first time ever, the number of workers under 40 years of age will exceed the number of workers 40 years of age or older.
D. Despite a small increase in the number of young workers, the overall workforce will be aging.
E. The total cost of labor in the United States would considerably decrease.