Q&A Hero

Q: One of the conclusions that can be made about the models of organizational behavior is that, though one model may be most used at any given time, some appropriate uses will remain for other models. What are some of the appropriate uses for these other models?

Q: Which of the following is the most comprehensive U.S. law regarding worker safety? A. Thirteenth amendment B. Fourteenth amendment C. OSH Act D. Rehabilitation Act of 1973 E. Civil Rights Act of 1991

Q: List the five dimensions of social intelligence.

Q: A male employee, over the objections of his female colleagues, continues to display a highly suggestive calendar containing indecent pictures within his office. This is an example of _____. A. corrective action B. affirmative action C. reverse discrimination D. sexual harassment E. undue hardship

Q: Which of the following is true of quid pro quo harassment? A. It involves mocking an individuals sexual orientation. B. It refers to an individual gaining benefit in return for a sexual favor. C. It involves making hiring decisions based on the gender of the applicant. D. It involves harassment against people based exclusively on the factor of age. E. It provides preferential treatment for the minority gender at the workplace.

Q: Describe briefly the psychological result of the collegial approach for employees.

Q: When an individual is promised a positive outcome for submission to sex, or threatened with a negative outcome for failure to submit to sex, this is referred to as _____. A. adverse impact B. disparate impact C. reverse discrimination D. undue hardship E. quid pro quo harassment

Q: How does the custodial model impact employees?

Q: Sexual harassment refers to _____. A. unwelcome sexual advances B. discrimination based on gender C. preferential treatment for a particular sex D. undue benefits provided to males E. reasonable accommodation based on gender

Q: Explain briefly the characteristics of the autocratic model.

Q: Which of the following is true about avoiding discrimination? A. A bona fide occupational qualification is a merely preferred qualification for performing a job. B. Proving disparate impact in court requires showing the employers intent. C. Proving disparate treatment in court does not require the plaintiff showing the employers intent. D. Reasonable accommodation is provided subject to the condition of undue hardship. E. If the four-fifths rule is satisfied, substantial evidence of discrimination exists.

Q: List the basis of each of the five models of organizational behavior.

Q: Which of the following is NOT regarded as reasonable accommodation? A. A firm modifies its examinations and selection procedures to enable applicants of the minority community to fare better. B. A software firm changes its work schedule to accommodate employees of certain religious faiths. C. An employee is granted leave on a certain date to perform religious activities. D. A medium-sized firm changes a job assignment so that an employee with disability can work with ease. E. A small firm changes the design and structure of the building to allow access to wheelchairs.

Q: Explain McGregors contributions toward managerial models.

Q: Nathan Williams, a blind man in his early twenties, was recently appointed as a radio jockey at the local radio station in Florida. He was given permission by his manager to bring his guide dog to work. In this instance, Nathans employer makes a _____. A. disparate impact B. disparate treatment C. reverse discrimination D. reasonable accommodation E. undue hardship

Q: Explain the role of managerial paradigms according to Joel Barker.

Q: Which of the following statements is true of reasonable accommodation? A. Reasonable accommodation is the same as reverse discrimination. B. Reasonable accommodation exclusively compensates for poor educational background that hampers the progress of employees. C. Reasonable accommodation is typically provided in situations involving individuals with disabilities or different religious needs. D. Reasonable accommodation is provided on a homogeneous basis without the provisions being tailored to the individual needs of employees. E. Reasonable accommodation is provided by the organization even if the requisite changes create undue hardship on the organization.

Q: Explain briefly the assumptions of McGregors Theory X.

Q: Which of the following refers to an employers obligation to do something to enable an otherwise qualified person to perform a job? A. Reverse discrimination B. Reasonable accommodation C. Disparate impact D. Adverse action E. Reverse discrimination

Q: What are the components of a mission statement?

Q: What is the "new" psychological contract? What are its implications?

Q: Which of the following conclusions about the models of organizational behavior states that appropriate uses exist for other models even though one model may be most used at any given time? A) Increasing use of some models B) Evolving usage C) Contingent use of all models D) Relation of models to human needs

Q: Define electronic human resource management. List out the applications of social networking tools employed by organizations to assist human resource management.

Q: What is HRIS? How does it help HR professionals?

Q: In the system model, employees experience a sense of _____ for the organization and its products or servicesa feeling of possessiveness, responsibility, identity, and sense of belongingness. A) empathy B) self-actualization C) passive cooperation D) psychological ownership

Q: What is outsourcing? What are the trends in HR outsourcing?

Q: The psychological result of the collegial approach for the employee is _____. A) participation B) self-motivation C) self-discipline D) subsistence

Q: What are the core values of total quality management?

Q: In the collegial model, the managerial orientation is toward _____. A) money B) authority C) benefits D) teamwork

Q: What is employee empowerment? How can the HR departments help to make it effective?

Q: The collegial model depends on managements building a feeling of _____ with employees. A) dependence B) partnership C) leadership D) all of the above

Q: The collegial model tends to be more useful with _____. A) creative work B) an intellectual environment C) considerable job freedom D) all of the above

Q: Explain the impact of knowledge workers on the requirements for creating a high-performance work system.

Q: Explain the problem of skill deficiencies in the U.S. workforce.

Q: Which of the following is the psychological result of the supportive model of organizational behavior? A) Moderate enthusiasm B) Passive cooperation C) Participation and task involvement D) Employee dependence on the organization

Q: The _____ is the approach to organizational behavior that depends on leadership. A) supportive model B) custodial model C) collegial model D) autocratic model

Q: What sorts of activities does managing cultural diversity involve, and to what degree do HR professionals believe these activities are beneficial in maintaining a competitive advantage?

Q: Which of the following statements represents a flaw in the custodial approach to organizational behavior? A) It encourages high-level managers to engage in micromanagement. B) It results in the employees becoming dependent on their bosses. C) Most employees seldom produce anywhere near their capacities. D) The model is based on power.

Q: Define labor force. Distinguish between internal labor force and external labor market.

Q: _____ are employed directly by a company for a specific time, specified in a formal agreement between the company and the workers. A. On-call workers B. Independent contractors C. Temporary workers D. Contract company workers E. Part-time workers

Q: The custodial approach to organizational behavior leads to: A) a feeling of participation and task involvement in the organization. B) inculcation of self-discipline. C) increased self-motivation. D) employee dependence on the organization for security.

Q: _____ are persons who work for an organization only when they are needed. A. On-call workers B. Moonlighting employees C. Apprentices D. Part-time employees E. Trainees

Q: A successful custodial approach depends on _____. A) partnership B) economic resources C) power D) trust and meaning

Q: A feeling of contentment among employees in a custodial environment leads to _____. A) low morale B) passion and commitment C) strong motivation D) passive cooperation

Q: Henry is a human resource consultant who runs and operates his own business from his home. He is often hired by businesses to present one- or two-day workshops on various topics within his field of expertise. Henry is a(n): A. on-call worker. B. agent. C. temporary employee. D. contract company worker. E. temporary worker.

Q: The autocratic model depends on _____. A) power B) partnership C) community D) trust

Q: Martin is a financial analyst who is not employed directly by any company. He works for multiple clients based on their requirements. Martin is a(n) _____. A. permanent employee B. independent contractor C. part-time employee D. contract company worker E. temporary worker

Q: The _____ view of management leads to tight control of employees at work. A) autocratic B) collegial C) custodial D) supportive

Q: The _____ was the model of organizational behavior that prevailed during the industrial revolution. A) collegial model B) autocratic model C) custodial model D) supportive model

Q: Independent contractors are: A. usually full-time company employees. B. self-employed individuals with multiple clients. C. people employed by a temporary agency. D. employed directly by a company for a specific time. E. people employed by the company to work on an independent project through a written contract.

Q: Employees are oriented toward _____ in the autocratic model of organizational behavior. A) obedience B) benefits C) security D) psychological ownership

Q: The use of independent contractors, on-call workers, temporary workers, and contract company workers, collectively constitute: A. outsourcing. B. alternative work arrangements. C. consolidation. D. high performance work systems. E. offshoring.

Q: _____ forms the basis of the collegial model of organizational behavior. A) Power B) Authority C) Partnership D) Trust and community

Q: Employees realize that many companies are no longer able to provide long-term employment security. Instead, the employees now want: A. increased pay. B. less demanding work. C. employability. D. written employment contracts. E. additional benefits.

Q: Which of the following statements supports McGregors arguments on management? A) The assumptions of Theory X are more truly representative of most people. B) Nearly all employees have some potential for growth in their capabilities. C) Management adhered to the Theory Y set of assumptions. D) Management should avoid following assumptions about people based on the emerging behavioral science research.

Q: The new type of psychological contract has resulted in reduced: A. creativity. B. employee compensation. C. flexibility. D. training and development opportunities. E. job security.

Q: _____ refers to the intentional practice of changing jobs frequently. A. Job hopping B. Moonlighting C. Job enlargement D. Job enrichment E. Freelancing

Q: Which of the following statements is an assumption pertaining to Theory X? A) Workers are seen as being inclined to restrict work output, having little ambition, and avoiding responsibility if at all possible. B) Management believes that employees are capable of exercising self-direction and self-control in the service of objectives to which they are committed. C) Work is as natural as play or rest. D) People are not inherently lazy.

Q: The relationship between employer and employee can be thought of in terms of a(n) _____, a description of what an employee expects to contribute in an employment relationship and what the employer will provide the employee in exchange for those contributions. Unlike a written sales contract, this is not formally put into words. A. employee contract B. offer letter C. psychological contract D. union bond E. legal agreement

Q: Managers are expected to use _____ to create an appropriate quality of work life for their employees. A) communication skills B) their knowledge of interpersonal dynamics C) their knowledge of group dynamics D) all of the above

Q: A system in which employees have online access to information about HR issues and go online to enroll themselves in programs and provide feedback through surveys is termed as: A. social facilitation B. payroll automation. C. cloud computing. D. data mining. E. self-service.

Q: Alpha Technotronics Inc. wants to be the worlds largest distributor of widgets by being a highly client-oriented firm. It aims to offer the most outstanding customer service and ensure timely deliveries. This statement is an example of a _____. A) goal B) code of conduct C) vision D) philosophy

Q: What is an HR dashboard? A. A messaging system used by HR managers to communicate with employees. B. A display of how the company is performing on specific HR metrics. C. A tool used to measure the profitability and growth rate of the organization. D. A computer system used to acquire, store, manipulate, analyze, retrieve, and distribute information about work schedules and job duties E. A system used to store, analyze, and process the information regarding the levels of demand and inventory

Q: Which of the following statements is true of goals? A) Top managements goals must be merged with those of employees, who bring their psychological, social, and economic needs with them to an organization. B) Goal setting is a relatively easy process. C) Goals identify the business an organization is involved in, the market niches it tries to serve, the types of customers it is likely to have, and the reasons for its existence. D) In contrast to visions, goals are less descriptive and more future-oriented.

Q: The confidentiality of the HR information can be maintained by setting up e-HRM on _____, a network that uses Internet tools but limits access to authorized users in the organization. A. an open website B. an intranet C. an ethernet D. an extranet E. Arpanet

Q: Goals may exist at the _____ level. A) individual B) group C) organizational D) all of the above

Q: The use of social networking in HR has resulted in _____. A. organizations becoming more bureaucratic and restrictive about information pertaining to workplace policies B. the elimination of the self-service approach toward information dissemination in the organization C. the elimination of face-to-face meetings and training sessions entirely across all businesses. D. the collection of employees opinions through online surveys to improve employee engagement initiatives E. HR employees having to take on greater responsibilities pertaining to record keeping.

Q: _____ are relatively concrete formulations of achievements the organization is aiming for within set periods of time. A) Visions B) Missions C) Goals D) Value premises

Q: _____ refer(s) to the processing and transmission of digitized HR information using computer networking and the Internet. A. Electronic human resource management B. An HR dashboard C. An electronic performance system D. An HR scorecard E. Business intelligence

Q: Organizations create _____ that identify the business they are in, the market niches they try to serve, the types of customers they are likely to have, and the reasons for their existence. A) mission statements B) visions C) value premises D) all of the above

Q: Scotts Services is a company which hosts a software that helps in data processing. They process the payroll, performance, and other details required by a company and make the results available online. Which of the following technologies is being used by the company to do the computing tasks for other companies? A. Intranet B. HR dashboards C. HR dashboards D. Cloud computing E. Business Intelligence systems

Q: Although Jimmy Hendrix prized his Fender Stratocaster guitars, he routinely set the instrument on fire as part of his onstage act. Therefore, his actions are based on _____. A) fact premises B) value premises C) learning premises D) none of the above

Q: Which of the following can be used to consolidate different HR functions into a single location, eliminate redundancy, and reduce administrative costs? A. Internet portals B. Application services C. Shared service centers D. Business intelligence systems E. Electronic performance support systems

Q: Which of the following technologies lets a company rent space on a remote computer system and use the systems software to manage its HR activities, including security and upgrades? A. Application service providers B. Internet portals C. Shared service centers D. Business intelligence systems E. Electronic performance support systems

Q: Harriet recently ordered a phone online. When she received the phone, she realized that most of the features on the phone were so complex that she could not understand how to use them. Every time she tried using it, she got frustrated and finally decided to dispose of the phone. Which of the following concepts is being illustrated in this scenario? A) Fact premises B) Value premises C) Learning premises D) None of the above

Q: A(n) _____ provides insight into business trends and patterns and helps businesses improve decisions. A. electronic performance support systems B. Internet portal C. shared service center D. application service provider E. business intelligence system

Q: Outcomes, or end results, are typically measured in all of the following criteria EXCEPT: A) performance. B) procedures. C) employee satisfaction. D) personal growth and development.

Q: An Internet portal is primarily used to: A. process all HR transactions at one time. B. consolidate different HR functions into a single location. C. combine data from several sources into a single site. D. obtain insight into business trends. E. create a benchmark for all other companies in the industry.

Q: _____ represent our view of the desirability of certain goals and activities. A) Visions B) Value premises C) Goals D) Social artifacts

Q: How does a human resource information system help the organization? A. It can be used to scrutinize balance sheets. B. It can be used to develop new lines of products. C. It can be used to provide employee coaching. D. It can help avoid litigation and lawsuits. E. It can be used by salespeople to improve targeting.