Q&A Hero

Q: Which of the following is an example of a semantic barrier of communication? A) Needless repetition of I see in a conversation. B) Geographic distance between two people. C) Differences in words that arise from a communicators ethnicity. D) Slow Internet speed due to the users remote location.

Q: According to the OSH Act, employers have the right to withhold an employees access to records regarding exposure.

Q: _____ barriers arise from limitations in the symbols with which we communicate. A) Personal B) Psychological C) Physical D) Semantic

Q: The general-duty clause states that it is each employers duty to furnish a place of employment free from recognized hazards.

Q: The practice of valuing diversity views a heterogeneous workforce as a liability because of the differences in perspectives and practices.

Q: Semantics is the science of _____. A) sound B) expression C) meaning D) thought

Q: In the context of proxemics in the United States, which of the following is considered a personal distance for conversations with acquaintances? A) 6 to 18 feet B) 3 to 4 feet C) 4 to 12 feet D) Farther than 12 feet

Q: If an individuals behavior in the workplace creates an environment in which it is difficult for someone of a particular sex to work, it cannot be regarded as sexual harassment.

Q: Which of the following statements is an example of a physical barrier of communication? A) A distracting noise during a conversation B) Differences that arise from the communicators race C) Ending every sentence with you know D) Differences that arise from a communicators gender

Q: A manager who promises a raise to an employee who will participate in sexual activities is said to be engaging in quid pro quo harassment.

Q: _____ barriers are communication interferences that occur in the environment in which the communication takes place. A) Personal B) Physical C) Psychological D) Semantic

Q: A plaintiff must show the employers intent to prove disparate impact in court.

Q: _____ between people is a feeling of being emotionally separated. A) Physiological distance B) Geographic distance C) Psychological distance D) Demographic distance

Q: Disparate treatment on the basis of sex is illegal even if it is a bona fide occupational qualification.

Q: Which of the following statements is an example of a personal barrier of communication? A) A telephonic conversation disrupted by bad network reception. B) Geographic distance between two people. C) Needless repetition of I see in a conversation. D) Walls around a workers cubicle.

Q: An employer who investigates the conviction records of minority applicants, but does not do so for majority applicants, can be sued on the basis of disparate treatment.

Q: _____ barriers are communication interferences that arise from human emotions, values, and poor listening habits. A) Personal B) Structural C) Physical D) Semantic

Q: The Office of Federal Contract Compliance Procedures is the agency responsible for enforcing the executive orders that cover companies doing business with the federal government.

Q: Which of the following statements is an example of a regrettable message? A) As a rule, brunettes are more intelligent than blondes. B) Congratulations on your promotion! C) You did a great job. D) The recently hired sales representatives have immense scope for improvement.

Q: If an attempt at a settlement fails, the EEOC may issue a right to sue letter to the alleged victim.

Q: Cognitive dissonance occurs in all of the following instances EXCEPT when _____. A) people receive information incompatible with their value systems B) people receive information incompatible with their prior decisions C) people receive information incompatible with other information that they may have D) people receive information incompatible with the organizational goals

Q: Organizations that are government contractors or subcontractors must file an Employer Information Report with the EEOC every year.

Q: Which of the following statements is a potential problem of two-way communication? A) It tends to make people emphasize excessively on rationality and logic. B) It eliminates polarized opinions. C) It typically restricts feedback. D) It may create cognitive dissonance.

Q: Executive Order 11478 requires the federal government to base all its employment policies on national origin.

Q: Which of the following statements is NOT true about defensive reasoning? A) It is used to avoid risk and the appearance of incompetence. B) It typically results in an emphasis on winning. C) It leads to cognitive dissonance. D) It is often irrational.

Q: The Americans with Disabilities Act covers people with problems arising from substance abuse.

Q: When the receiver acknowledges the message and responds to the sender, _____ has occurred. A) feedback B) encoding C) reciprocity D) all of the above

Q: An employers refusal to hire a pregnant woman is acceptable by law.

Q: Which of the following is the next immediate step after encoding a message in the two-way communication process? A) Receive B) Decode C) Transmit D) Accept

Q: Title VII of the Civil Rights Act of 1964 applies to all organizations irrespective of its size or number of employees.

Q: In the encoding stage of the communication process, _____ uses rich, colorful, carefully selected language to shape the perceptions of recipients. A) transmission B) framing C) persuasion D) none of the above

Q: The Equal Pay Act of 1963 allows pay differences between men and women performing the same job if the difference arises from any factor other than sex.

Q: Which of the following is typically the first step in the two-way communication process? A) Decode the message B) Transmit the message C) Develop an idea D) Encode the idea

Q: A person fired by a private employer can sue under the Fourteenth amendment on charges of racial discrimination.

Q: The sequential steps of the communication process are: A) brainstorming; decode; transmit; receive; decode; accept; use; feedback. B) develop idea; encode; transmit; receive; decode; accept; use; feedback. C) develop idea; decode; transmit; receive; encode; accept; use; feedback. D) brainstorming; encode; transmit; receive; decode; accept; use; feedback.

Q: The Fourteenth Amendment abolished slavery in the United States.

Q: The _____ process is the method by which a sender reaches a receiver with a message. A) character encoding B) unidirectional transmission C) two-way communication D) idea networking

Q: The Civil Rights Act of 1991 was partly designed to overturn Supreme Court decisions.

Q: Communication does not occur until a written message is _____. A) received B) understood C) read D) all of the above

Q: The legislative branch of the U.S. government is responsible for enforcing the laws passed by Congress.

Q: There are no positive aspects to rumors.

Q: Explain the methods for identifying and communicating job hazards.

Q: Rumor is grapevine information that is communicated without secure standards of evidence being present.

Q: Discuss the four major components of an OSHA inspection.

Q: In any organization, the grapevine coexists with the managements formal communication system.

Q: What are the rights granted to employees under the OSH Act?

Q: Telecommuting results in reduced productivity.

Q: Define sexual harassment.

Q: Boundary spanners usually acquire their roles through informal social relationships.

Q: Boundary spanning is a source of status and potential power.

Q: Distinguish between disparate treatment and disparate impact.

Q: Discuss the major responsibilities of the Equal Employment Opportunity Commission.

Q: Formal communication reveals true conditions better than most information gained on a spontaneous basis.

Q: What is affirmative action? Do you think this would lead to reverse discrimination? Explain your answer.

Q: How much does the apple pie cost? is an example of an open question.

Q: What are the executive orders that directly impact human resources management? Explain their impact.

Q: Managers can encourage upward communications by asking good questions.

Q: What are the amendments to U. S. Constitution that have implications for human resources management? Explain their impact.

Q: Distortion is the willful modification of a message intended to achieve ones personal objectives.

Q: Discuss the responsibilities of the three branches of the U.S. government in establishing and enforcing employment-related laws. The three branches of the U.S. government are legislative, executive, and judicial branches.

Q: Managers should discourage feedback-seeking behavior in subordinates because it disrupts the normal flow of business.

Q: After a large fire accident at Hilson Mills, the OSHA constituted a board of inspectors who were working to ensure the safety of the employees in the future. This board began its program by calling all the employees involved in the recent fire accident and asked them what had caused the accident. Once each individual employee had put forth his views, the employees were asked to discuss amongst themselves to determine the single systemic failure that caused the fire. Which of the following methods is being used by the OSHA in studying the recent fire accident at Hilson Mills? A. Operations cycle review B. Standard protocol review C. Technic of operations review D. Job hazard analysis technique E. Utilization analysis

Q: Assuming that performance is satisfactory, feedback enhances an employees feeling of competence.

Q: Which of the following methods is useful in promoting safety by determining which specific element of a job led to a past accident? A. Reasonable accommodation B. Affirmation action C. Technic of operations review D. Job hazard analysis technique E. Utilization analysis

Q: Which of the following techniques breaks down a job into basic elements to rate them for potential for harm or injury? A. Job hazard analysis technique B. Utilization analysis C. Technique of operations review D. Action plan analysis E. Diversity plan

Q: Lack of awareness of social cues can create a semantic smog.

Q: Which of the following employees will NOT be covered under OSHAs Hazard Communication Standards? A. A technician who services copy machines for the most part of the day B. A receptionist who occasionally changes the toner in the copier machine C. A production engineer who manufactures car batteries D. A healthcare worker who is exposed to latex and disinfectants E. A lab technician who has to work with chemicals everyday

Q: Inferences are an unwanted and unnecessary part of communication.

Q: Which of the following is true about enforcement of the OSH Act? A. In the closing conference, all the findings of the inspection are kept confidential with the officers. B. OSHA compliance officers do not entertain any kind of input or complaints from the employees during the inspection. C. OSHA compliance officers notify the employers a month in advance before the inspection. D. The OSHA compliance officer will seek a restraining order from the U.S. District Court, even if the inspection reveals that the problem is minor. E. If an OSHA violation results in citations, the employer must post each citation in a prominent place near the location of the violation.

Q: Semantics presents a particularly difficult challenge when people from different cultures attempt to communicate with each other.

Q: Under OSHAs Hazard Communication Standard, organizations must have _____ for chemicals that employees are exposed to. A. EEOC 1 forms B. white papers C. material safety data sheets D. standard operating protocols E. action reports

Q: Minnie is talking on the phone when a screeching sound from a road accident that occurs nearby disrupts her conversation. This is an example of a personal barrier.

Q: Personal barriers are a common occurrence in work situations.

Q: Which of the following is true about the OSH Act? A. It provides employers with the right to conceal information on the substances that could be dangerous to an employees health. B. It prohibits employees from having a representative present during the inspection. C. It provides employers with the right to fire employees who request for an OSH inspection of the work site. D. It emphasizes on keeping company records regarding exposure to hazards confidential. E. It provides employees with the right to have employer violations posted at the work site.

Q: Martin Smiths works for a small chemical manufacturing company for the past ten years. Off late he and the other workers have developed minor respiratory problems. They confronted the management demanding proper ventilation at the factory as inhaling the chemical fumes continuously could prove fatal. When the management did not respond to their demands, they threatened to sue the company under the _____. A. OSH Act B. DINA C. Title VII of CRA D. ADA E. ADEA

Q: Noise may emerge from within an individuals emotions.

Q: Which of the following is responsible for conducting research to determine the criteria for specific operations or occupations and for training employers to comply with the OSH Act? A. Department of Health B. Department of Commerce C. Department of Trade D. Department of Labor E. Department of Development

Q: Cognitive dissonance is the external conflict and anxiety that only occurs when people receive information incompatible with their value systems.

Q: A back-and-forth conversation is always organized the same way as a formal report.

Q: Under the _____, the Occupational Safety and Health Administration is responsible for inspecting employers, applying safety and health standards, and levying fines for violation. A. Department of Health B. Department of Commerce C. Department of Trade D. Department of Labor E. Department of Development