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Q:
Storytelling is a key means for achieving socialization of employees.
Q:
Which of the following refers to a comparison of the race, sex, and ethnic composition of the employers workforce with that of the available labor supply?
A. Content analysis
B. Job analysis
C. SWOT analysis
D. Utilization analysis
E. Applied behavior analysis
Q:
Subcultures are absent in an organizations culture.
Q:
Cultures are relatively volatile in nature, changing on almost a daily basis.
Q:
Which of the following bodies is responsible for enforcing the executive orders that cover companies doing business with the federal government?
A. Occupational Safety and Health Administration
B. National Institute for Occupational Safety and Health
C. Office of Federal Contract Compliance Procedures
D. Equal Employment Opportunity Commission
E. Federal Department of Employment and Workplace Relations
Q:
_____ is the set of guidelines issued by the EEOC and other agencies to identify how an organization should establish a recruitment process that is free and fair.
A. Uniform Commercial Code
B. Equal Opportunity Legislation and Policy
C. Code of Federal Regulations
D. Uniform Guidelines on Employee Selection Procedures
E. EEO-1 Report
Q:
By recognizing and rewarding high-producing individuals, organizations identify them as role models to emulate while also reinforcing the organizations values.
Q:
_____ refers to an agreement between the EEOC and an organization that the organization will cease certain discriminatory practices and possibly institute additional affirmative-action practices to rectify its history of discrimination.
A. Trust agreement
B. Good faith bargaining
C. Consent decree
D. Letter of indemnity
E. Judicial estoppel
Q:
Tying status to actions that further the companys goals does little to motivate employees.
Q:
After filing a discrimination complaint with the EEOC or other governmental agency, how long does an individual have to wait to sue in federal court?
A. 30 days
B. 60 days
C. 10 days
D. 20 days
E. 40 days
Q:
Employees with the highest number of job contacts outside an organization have the least role conflict.
Q:
An individual wishing to file a complaint with the EEOC or a similar state agency must file the complaint within _____ days of the incident.
A. 30
B. 14
C. 360
D. 7
E. 180
Q:
The advice that a mentor provides can only accelerate an employees development.
Q:
Which of the following legislations requires the federal government to base all its employment policies on merit and fitness?
A. The Thirteenth Amendment to the Constitution
B. Executive Order 11478
C. Civil Rights Act of 1866
D. Civil Rights Act of 1871
E. Rehabilitation Act of 1973
Q:
Since managers perform many different roles, they must be highly adaptive.
Q:
An employee leaves an organization for three years to fulfill military duties. Which of the following observations is true of the employers obligation to reemploy the worker under the Uniformed Services Employment and Reemployment Rights Act?
A. The employer is not obligated to reemploy the worker.
B. The employer must reemploy the worker with the same seniority and status.
C. The employer must reemploy the worker but is exempted from providing him any fringe benefits or retirement benefits.
D. The employer should implement an early-retirement incentive program for the employee.
E. The employer must reemploy the employee with a lower pay scale to compensate for the loss of his absence.
Q:
Every action that an organization takes involves costs and benefits.
Q:
Under Uniformed Services Employment and Reemployment Rights Act of 1994, employers must reemploy workers who left jobs to fulfill military duties for up to _____ years.
A. five
B. eight
C. eleven
D. seven
E. ten
Q:
An employees work ethic is contingent on factors in the larger social system.
Q:
Lucas Johnson, an employee with the U.S. postal services was deployed to Afghanistan, to serve in the U.S. army for two years. After the completion of his military duties, he reassumed work at the post office. He was reemployed at a higher status and provided a higher compensation package. Which of the following legislations was used to help Lucas return to reemployment on such favorable terms?
A. GINA
B. USERRA
C. ADA
D. ADEA
E. OSH Act
Q:
People with a strong work ethic have a lower level of commitment to the organization than other employees.
Q:
Which of the following is true about the Civil Rights Act of 1991?
A. It limits damage claims to attorneys fees and costs.
B. It requires violators to pay punitive damages that specifically cover emotional pain and suffering.
C. It prohibits violators from paying compensatory damages.
D. It limits the maximum punitive damages allowed, depending on the size of the organization.
E. It limits the maximum punitive damages to $50,000 for all organizations even if the discrimination was intentional.
Q:
Discrimination cannot exist without prejudice.
Q:
Cellant Solar Energy, Inc. is a company that produces solar panels for domestic use. It has 800 permanent employees working in different departments. Suppose Cellant gets involved in a case of intentional employee discrimination, what will be the maximum punitive damage that it will have to pay under the Civil Rights Act of 1991?
A. $50,000
B. $100,000
C. $200,000
D. $250,000
E. $300,000
Q:
Although people learn to depend on their culture, it typically gives them a false sense of stability and security.
Q:
Jennifer Carter, a marketing executive in her late thirties, had been working at a reputed marketing firm for the past three years. However, she was fired from the company without any prior notice when she collapsed at work with an epileptic attack. Following this, Jennifer sued the company under the _____.
A. Executive Order 11246
B. Rehabilitation Act of 1973
C. Americans with Disabilities Act
D. Occupational Safety and Health Act
E. Executive Order 11478
Q:
Patterns of decision making can indicate a cultural difference.
Q:
Which of the following is true about the Americans with Disabilities Act?
A. It permits the employer to cut down on fringe benefits of individuals with disabilities.
B. It permits discrimination in areas such as layoff and leave.
C. It goes beyond prohibiting discrimination to require that employers take steps to accommodate individuals covered under the legislation.
D. It classifies a person, who needs ordinary eyeglasses or contact lenses to perform each major life activity with little or no difficulty, as disabled.
E. It is used to protect individuals with conditions such as obesity and substance abuse.
Q:
If an organization honors only the economic contract and not the psychological contract, employees tend to have lower satisfaction.
Q:
Which of the following individuals will NOT be covered under the Americans with Disabilities Act?
A. An individual with a history of heart disease
B. An individual with a history of mental illness
C. An individual with cancer in remission
D. An individual who is deaf and blind
E. An individual who is subject to substance abuse
Q:
The psychological contract defines the conditions of an employees physical involvement with the social system exclusively.
Q:
Americans with Disabilities Act protects individuals who are _____.
A. obese
B. severely disfigured
C. subject to substance abuse
D. left-handed
E. suffering from vision problems like myopia
Q:
Vocational Rehabilitation Act of 1973 was introduced to enhance employment opportunity for _____.
A. women
B. minors
C. older employees
D. individuals with disabilities
E. minorities
Q:
For employees to exhibit functional behaviors, they need to receive promises of reward.
Q:
When a social system is in disequilibrium, its parts are working against one another.
Q:
Which of the following terms refer to an organizations active effort to find opportunities to hire or promote people in a particular group?
A. Affirmative action
B. Disparate impact
C. Reasonable accommodation
D. Reverse discrimination
E. Adverse impact
Q:
Any social system engages in exchanges with its environment, receiving input from it and providing output to it.
Q:
Which of the following statements reflects a violation of Age Discrimination in Employment Act?
A. Older employees are permitted to work even after attaining the retirement age.
B. Employees over the age of 40 are asked to retire as a part of a companys downsizing program.
C. An employee is denied employment because of the fact that he is a minor.
D. Older workers in an organization are compensated higher than the younger workers.
E. An employee avails voluntary retirement before attaining the retirement age.
Q:
Cultures provide workers merely with indirect cues on how to succeed.
Q:
Age Discrimination in Employment Act (ADEA) protects only those workers who are over the age of _____.A. thirtyB. twenty fiveC. twentyD. fortyE. thirty five
Q:
Chapter 4
Social Systems and Organizational Culture
True/False Questions
Q:
Which of the following is true about Age Discrimination in Employment Act (ADEA)?A. ADEA favors the idea of coercing employees to accept early-retirement incentives.B. ADEA permits an employer to reduce the fringe benefits to all employees over 40.C. ADEA permits companies to lay off older workers when the economy is slow.D. ADEA outlaws making employment decisions based on a persons age being over 40.E. ADEA recommends early-retirement incentive programs wherein employees agree not to sue the company for ageism.
Q:
What are the great promises and problems of virtual offices?
Q:
Which of the following categories is NOT covered by Title VII of the Civil Rights Act of 1964?
A. Age discrimination
B. Racial discrimination
C. Religious discrimination
D. Gender discrimination
E. Discrimination on the basis of nationality
Q:
Explain the primary advantages and disadvantages of electronic mail systems.
Q:
Which of the following can be categorized as an act of participation in a proceeding?
A. Removing a whistleblower from employment
B. Implementing affirmative action measures
C. Expressing dissatisfaction over employment casually
D. Retaliating against a whistleblower
E. Testifying in an investigation
Q:
List the guidelines for effective listening.
Q:
Alyona Carolls thinks that her company is discriminating against a particular group of employees by denying them seniority or promotions. She expresses her concern to a senior HR manager. This method of expressing concern about an instance of illegal employment through proper channels is known as _____.
A. opposition
B. retaliation
C. participation in a proceeding
D. discrimination
E. affirmative action
Q:
What is the difference between open questions and closed questions? Give an example of each.
Q:
Which of the following is true about Title VII of the Civil Rights Act of 1964?
A. The act permits employers to hire job applicants belonging exclusively to a particular nationality.
B. The act applies to organizations with 15 or more employees.
C. The act permits employers to retaliate against employees participating in a proceeding against the employer.
D. The act protects employers from an employees opposition to an alleged illegal employment practice.
E. The act permits employers to hire an individual based on his gender and race in the absence of a BFOQ.
Q:
What two factors cause organizational silence?
Q:
According to the Equal Pay Act of 1963, men and women performing the same job cannot have differences in pay on the basis of _____.
A. merit
B. seniority
C. education
D. quality of production
E. sex
Q:
Describe communication overload.
Q:
The_____ granted all persons the same property rights as white citizens, as well as the right to enter into and enforce contracts.
A. Thirteenth Amendment
B. Fourteenth Amendment
C. Civil Rights Act of 1866
D. Title VII of CRA
E. Executive Order 11246
Q:
Identify at least four conditions that can encourage acceptance of a communication.
Q:
Which of the following statements is true about Civil Rights Act of 1866 and 1871?
A. They denied plaintiffs any form of compensatory and punitive damages.
B. They restricted the rights of entering into and enforcing contracts to white citizens only.
C. They denied individuals the right to sue in federal court.
D. They excluded other individuals from having the same property rights as white citizens.
E. They were passed to further the Thirteenth Amendments goal of abolishing slavery.
Q:
List the six fundamental principles of persuasion.
Q:
Which of the following is enforced by the Equal Employment Opportunity Commission?
A. Thirteenth Amendment
B. Rehabilitation Act of 1973
C. Fourteenth Amendment
D. Executive Order 11246
E. Americans with Disabilities Act of 1990
Q:
What is the difference between encoding and decoding a message in the communication process?
Q:
Susan Clarks, a white female applicant, is refused a job at a state university in favor of a less-qualified minority applicant. She considers suing the state university on charges of reverse discrimination against her, under _____.
A. the Thirteenth Amendment
B. the Fourteenth Amendment
C. the Twenty-Second Amendment
D. the Civil Rights Act of 1866
E. Title VII of CRA of 1964
Q:
People do not feel comfortable with cognitive dissonance, hence they try to remove or reduce it. What actions would they take to reduce cognitive dissonance?
Q:
Which of the following amendments to the constitution abolished slavery?
A. Third Amendment
B. Fourth Amendment
C. Thirteenth Amendment
D. Fourteenth Amendment
E. Tenth Amendment
Q:
Which of the following statements is true of rumors in grapevine communications? A) It is grapevine information that is communicated with the presence of secure standards of evidence. B) It is always negative and curtails all possible positive information that is available. C) It is generally correct most of the time. D) It is the unverified and untrue part of the grapevine.
Q:
Which of the following legal measure requires all federal contractors and subcontractors to engage in affirmative-action programs designed to hire and promote women and minorities?
A. Twenty-Second Amendment to the Constitution
B. Executive Order 11246
C. Occupational Safety and Health Act
D. Thirteenth Amendment to the Constitution
E. Rehabilitation Act of 1973
Q:
_____ are online diaries or journals created and updated frequently by individuals to express their personal thoughts, musings, and commentaries on topics of interest to them.
A) Wikis
B) Blogs
C) Tweets
D) Networks
Q:
_____ are directives issued solely by the President, without requiring congressional approval.
A. Constitutional amendments
B. Judicial reviews
C. Charters
D. Executive orders
E. Statutes
Q:
Employees who play a major role in _____ are referred to as boundary spanners.
A) lateral communication
B) informal communication
C) upward communication
D) downward communication
Q:
_____ communication is communication across chains of command.
A) Upward
B) Informal
C) Lateral
D) Downward
Q:
The _____ is primarily responsible for enforcing the laws passed by Congress.
A. U.S. House of Representatives
B. U.S. Senate
C. executive branch of the government
D. legislative branch of the government
E. U.S. Cabinet
Q:
Listening abilities can be improved through _____.
A) focused practice
B) training courses
C) a desire to improve
D) all of the above
Q:
Cultural differences are insignificant while promoting safety internationally.
Q:
Which of the following is an example of a closed question?
A) How are you feeling?
B) How much does this pen cost?
C) How was your weekend?
D) How was the fair?
Q:
Under the job hazard analysis technique, if a single job element has high hazard potential, the entire job is laid off.
Q:
Which of the following is an example of an open question?
A) How was your holiday?
B) How much does this dress cost?
C) How long will you take to reach home?
D) How far is the college from your place?
Q:
Occupational Safety and Health Act directly regulates employee behavior in work places to ensure safety.
Q:
_____ is the conscious or unconscious withholding of information about potential problems or issues on the part of employees.
A) Organizational assimilation
B) Organizational silence
C) Organizational dissent
D) None of the above
Q:
_____ communication in an organization is the flow of information from higher to lower levels of authority.
A) Upward
B) Lateral
C) Informal
D) Downward
Q:
Office workers who encounter a chemical infrequently are covered by the requirements of OSHAs general duty clause.
Q:
If an OSHA violation results in citations, the employer must post each citation in a prominent place near the location of the violation.
Q:
Emotions can affect _____.
A) whether a message is accepted or not
B) the method and form of message transmission
C) how messages are decoded
D) all of the above