Q&A Hero

Q: Which of the following is NOT a characteristic of words or verbal interactions? a. single meanings b. ambiguities c. connotations d. jargon

Q: Doing what makes you look good to others satisfies what face need? a. negative b. positive c. neutral d. none of these

Q: Which theory indicates that all humans want to be appreciated and protected? a. Symbolic Convergence Theory b. Sapir-Whorf Hypothesis c. Politeness Theory d. Game Theory

Q: Who of the following disclose the LEAST in interview situations? a. Chinese b. Americans c. British d. Europeans

Q: Which of the following factor may influence your perceptions? a. sex b. race c. size d. all of the above

Q: Which of the following is NOT central to American and Western cultures? a. self-image b. self esteem c. self-reliance d. self-deprecation

Q: When a person is convinced they will succeed or fail and they do so, it can be attributed to what psychological concept? a. Maslows Hierarchy b. self-fulfilling prophecy c. rationalization d. projection

Q: Theorists claim that a person with high self-esteem is a. less perceptive. b. lacking confidence. c. likely to express attitudes that are unpopular. d. wanting approval from others.

Q: Our self concept comes from which of the following perceptions? a. physical b. social c. psychological d. all of the above

Q: Which of the following is a critical perception in the interview process? a. self perceptions b. other partys perception of us c. our perceptions of the other party d. all of the above

Q: Which of the following is an example of typically nondirective interviews? a. information getting b. counseling c. performance review d. all of the above

Q: Which of the following is NOT a characteristic of the directive approach? a. easy to learn b. takes less time c. allows greater flexibility d. easy to replicate

Q: Interviewers select the directive interview approach when attempting to control all of the following except a. pacing. b. climate. c. formality. d. location.

Q: In interviews, the degree to which roles are exchanged and control is shared is affected by the a. status of the parties. b. type of interview. c. atmosphere of the interaction. d. all of the above

Q: Stewart uses what term to describe verbal and nonverbal signals parties use to keep conversations going, responding to whats just happened, taking an additional step in the communicative practice? a. feedback b. nexting c. affirmation d. none of the above

Q: Each of the parties in the interview process is a unique product of a. culture. b. environment. c. education. d. all of the above

Q: When a person uses phrases such as small college, living wage, and one of the best, the person is using a. multiple meanings. b. ambiguities. c. slang. d. jargon.

Q: According to politeness theory, a. positive politeness is the desire to be appreciated and approved. b. negative face is designed to protect the feelings of others. c. positive face is showing concern, complimenting, and using respectful language. d. negative politeness is acknowledging the imposition when making a request.

Q: When listening for comprehension, it is essential that you do NOT a. be patient when information seems irrelevant. b. phrase your next question while listening insightfully. c. take notes. d. clarify information.

Q: Julia Wood found that despite jokes about womens talkativeness, research indicates in most contexts a. men hold their own. b. men dominate the conversation. c. men tend to interrupt women. d. all of the above

Q: Which of the following is NOT an advantage of a nondirective interviewing approach? a. It can motivate the interviewee. b. It allows greater flexibility and adaptability. c. It encourages probing questions. d. It is easy to maintain control.

Q: Four types of listening that may be employed in interviews are a. conceptual, open, insightful, and clarification. b. correctional, internal meaning, empathic, and functional. c. comprehension, relational, conceptual, and evaluative. d. comprehension, empathy, evaluation, resolution.

Q: Perhaps the greatest single problem of human communication is a. language. b. cultural difference. c. the assumption that it has occurred. d. nonverbal communication.

Q: Verbal interactions can be influenced by a. multiple meanings, jargon, and euphemisms. b. appearance, voice, and hairdo. c. color of eyes, hobbies, and recent movies. d. clarity of expression and universals.

Q: Some advantages to the directive approach to interviewing are a. easy to learn, takes less time, and can be replicated. b. short answers, only the facts, and cannot be misunderstood. c. you get to read a list of questions so no one can misunderstand questions. d. allows greater flexibility and probing into answers.

Q: List four face-threatening acts discussed by Guerrero, Anderson, and Afifi.

Q: List four guidelines for listening for comprehension.

Q: List four guidelines the authors give for enhancing effective use of language during interviews.

Q: Define negative and positive face.

Q: Define the differences between Levels 1, 2, and 3 of interactions during interviews.

Q: List four factors that may affect whether the other party changes his/her perceptions during an interview.

Q: In each of the following interview situations, should the interviewer use a directive approach, a nondirective approach, or a combination of approaches? Explain why. a. A career counselor is trying to help a senior with selecting a suitable career. Approach___________________________________________________________ Why?______________________________________________________________ b. A recruiter is interviewing applicants for manager positions. Approach___________________________________________________________ Why?______________________________________________________________ c. A nurse in pediatrics needs to give information to the nurse relieving her at 8:00 a.m. Approach___________________________________________________________ Why?______________________________________________________________ d. A public opinion pollster is trying to determine how people feel about animal rights. Approach___________________________________________________________ Why?______________________________________________________________ e. A student is trying to persuade his/her roommate to join his church.

Q: How might seating arrangement affect an interview?

Q: How might cultural differences determine the appropriateness of nonverbal behavior in interviews?

Q: Discuss how gender differences may determine the appropriateness of nonverbal communication in interviews.

Q: Discuss how word selection may create problems during interviews.

Q: Discuss when interviewers should employ directive and nondirective approaches in interviewing.

Q: Discuss how the situation can affect an interview?

Q: Discuss the types of perceptions in interviews.

Q: Compare and contrast listening for evaluation with listening for empathy.

Q: Compare and contrast Level 2 and Level 3 communication interactions.

Q: Develop and explain a model of the interviewing process that contains all of the essential elements of the process.

Q: If two parties use the Internet to interact in real time and have a predetermined and serious purpose, it is a true interaction and therefore qualifies as an interview a. True b. False

Q: One of the primary purposes of Information-gathering interviews is to transfer facts, data, reports, and opinions from one party to another. a. True b. False

Q: A professor asking questions about an assigned case study and its practical applications in computer software design is NOT an interview. a. True b. False

Q: Three supervisors discussing ways they might alter performance reviews in the second quarter of the year is an interview. a. True b. False

Q: A student meeting with her doctor and nurse practitioner to determine when she might be able to resume practice with the gymnastics team is not an interview. a. True b. False

Q: An Army recruiter meeting with two parents is an interview. a. True b. False

Q: Roles of interviewer and interviewee may switch from moment to moment. a. True b. False

Q: A persuasive interview is always formal. a. True b. False

Q: Asking questions is important in all interviews. a. True b. False

Q: Conference calls and real-time Internet exchange are not interviews. a. True b. False

Q: A communicative exchange involving three people cannot be an interview because an interview involves two people. a. True b. False

Q: Dyadic means three parties. a. True b. False

Q: An interview requires a degree of planning and structure. a. True b. False

Q: Nonverbal signals are not part of creating and sharing. a. True b. False

Q: Communication interactions are not static. a. True b. False

Q: What percentage of interviewers preferred face-to-face interviews over videoconferencing interviews? a. 15 b. 54 c. 60 d. 76

Q: Which of the following are disadvantages of using e-mail in conducting interviews? a. difficulty in opening interviews b. establishing rapport c. determining emotional reactions d. all of the above

Q: What is one problem the authors suggest is associated with e-mail interviews? a. reluctance of parties to type lengthy answers to questions b. inability to meet at agreeable times c. lack of computer-related skills d. fear of communication on the internet

Q: Which of the following interview occurs whenever one party attempts to alter or reinforce the thinking, feeling, or acting of another party? a. selection interview b. persuasion interview c. counseling interview d. phone interview

Q: Which of the following are disadvantage to telephone interviews? a. lack of presence of parties b. interviewees are less serious c. parties cannot observe eye contact, gestures, posture, etc. d. all of the above

Q: Which of the following types of interviews involves a moderator or facilitator? a. selection interview b. persuasion interview c. counseling interview d. focus group interview

Q: Which of the following types of interviews usually involves eight to twelve similar interviewees and a single interviewer? a. focus group interview b. persuasion interview c. counseling interview d. selection interview

Q: If an interviewee has a personal or organization problem, which of the following types of interviews is appropriate to address the situation? a. selection interview b. persuasion interview c. counseling interview d. phone interview

Q: Which type of interview consists of two parties taking part in orienting, coaching, instructing, and briefing sessions? a. selection interviews b. telephone interviews c. information-giving interviews d. information-gathering interviews

Q: Which of the following is not a traditional form of interviewing? a. selection interviews b. telephone interviews c. information-giving interviews d. information-gathering interviews

Q: Questions are tools interviewers and interviewees employ for all of the following except a. to obtain information. b. to verify impressions and assumptions. c. to disclose their own motives. d. to check the accuracy of messages sent and received.

Q: Although each interview is unique in some respects, all involve which of the following? a. apprehensions b. coded messages c. nonverbal messages d. all of the above

Q: An interview is a. a collaborative process. b. an interactional communication process. c. a process with a predetermined and serious purpose. d. all of the above

Q: Collaborative means a. a mutual creation and sharing of meanings. b. an interactional communication process. c. working independently. d. all of the above.

Q: In successful interviews the parties share a. feelings. b. beliefs. c. motives. d. all of the above

Q: Interviews share characteristics with a. intimate interactions b. social conversations c. small groups d. all of the above

Q: What distinguishes an interview from social conversation? a. interaction b. asking and answering questions c. exchanging information d. predetermined and serious purpose

Q: The word interactional signifies an exchanging of all of the following except a. roles. b. expectations. c. responsibilities. d. beliefs.

Q: Interviewing involves all of the following except a. persuading. d. information giving. c. counseling. d. none of the above

Q: The word process denotes a. a dramatic interchange. b. a never-changing interaction. c. a very high degree of system or structure. d. an interaction that is not static.

Q: According to Stewart and Cash, interviewing involves a. interactional communication. b. the asking and answering of questions. c. a predetermined and serious purpose. d. all of the above

Q: Why would an organization choose to conduct virtual interviews over other traditional and nontraditional forms of interviewing?

Q: Describe a focus group interview and explain why it might be used over other forms of nontraditional interviewing.