Q&A Hero

Q: The question, How did you feel when the plane dropped 10,000 feet? Was it frightening? is an example of which question pitfall? a. open to closed switch b. leading push c. bipolar trap d. yes (no)

Q: Have you stopped speeding? is an example of a. a neutral question. b. a humorous question. c. an illegal question. d. a loaded question.

Q: Questions are tools of the trade for interviewers and may be classified as: a. open/closed, primary/secondary, neutral/leading. b. clear/unclear, nice/not-so-nice, pleasant/unpleasant. c. favorable/unfavorable, good/bad, active/passive. d. open/closed, scheduled/nonscheduled, leading/loaded.

Q: If you need to verify or clarify an answer, use a a. reflective probe. b. mirror question. c. silent probe. d. restatement question.

Q: "Do you feel you can handle this position?" is an example of a a. bipolar trap. b. double-barreled inquisition. c. guessing game. d. yes (no) question.

Q: Which of the following is a loaded question? a. Youre having fun, arent you? b. Is your tax report accurate and honest? c. What are your experiences with those fools in the benefits office? d. I assume you will be at the help session.

Q: Which question is designed to check for accuracy of information attained during an interview? a. informational probe b. reflective probe c. clearinghouse probe d. mirror probe

Q: If you feel a respondent has not completed an answer or is hesitant to go on, you might remain silent or use a a. nudging probe. b. clearinghouse probe. c. reflective probe. d. bipolar question.

Q: "You agree, then, with this report?" is an example of a a. reflective probe. b. mirror question. c. bipolar question. d. clearinghouse probe.

Q: Which of the following is a characteristic of a highly closed question? a. Reliability of data is low. b. Economic use of time is low. c. Interviewer skill required is high. d. Answers are easy to replicate, code, and tabulate and analyze.

Q: Which of the following is not an advantage of open questions? a. They can consume a significant portion of time. b. They let the respondent do the talking. c. They are usually easy to answer and pose little threat to the respondent. d. They may reveal the respondent's frames of reference.

Q: Which of the following is a major disadvantage of open questions? a. They polarize answers. b. The interviewee has little opportunity to volunteer potentially valuable information. c. They allow respondents to dwell on unimportant or irrelevant information. d. They obtain too little information.

Q: Explain the advantages of open questions.

Q: Discuss the dangers of using Why questions.

Q: How are restatement and reflective probes different?

Q: What is interviewer bias?

Q: Under what circumstances might you use loaded questions?

Q: When might an interviewer use a silent probe?

Q: Why are reflective and mirror questions neutral rather than leading?

Q: Compare and contrast nudging probes and clearinghouse probes.

Q: Identify and illustrate the different types of bipolar questions.

Q: Define a question as used in interviewing.

Q: Compare and contrast the advantages of open and closed questions.

Q: Some claim that the greatest single problem with human communication is the assumption of it. a. True b. False

Q: Negative face is the desire to be free from imposition or intrusion. a. True b. False

Q: Unlike most cultures, North Americans tend to begin sentences with "We." a. True b. False

Q: Level 3 interactions are the most frequently occurring levels of interaction. a. True b. False

Q: Men tend to disclose more than women. a. True b. False

Q: All nonverbal behaviors are intentional acts. a. True b. False

Q: Facial expressions may be our most effective nonverbal channel. a. True b. False

Q: In Level 3 interviews, questioners sometimes get more than they bargained for in disclosure. a. True b. False

Q: Perceptions become positive when questions are followed by information desired rather than refusals or evasions. a. True b. False

Q: Arabic-speaking people tend to employ accommodating language with elaborate metaphors. a. True b. False

Q: Arabs perceive voice softness as a sign of sincerity. a. True b. False

Q: Africans are taught to avoid eye contact when listening to others. a. True b. False

Q: Self-esteem refers only to the positive feelings we associate with our self-images. a. True b. False

Q: Listening, like speaking, is a learned skill. a. True b. False

Q: Dialogic listening is the same as listening for resolution. a. True b. False

Q: Julia Wood found that in most contexts, women hold their own and dominate conversation. a. True b. False

Q: The nondirective approach uses open-ended questions. a. True b. False

Q: Each party may change their perceptions as the interview progresses. a. True b. False

Q: It is good to consider whose turf is best for an interview. a. True b., False

Q: When someone stands too close to us for our comfort, it is a violation of proximity norms. a. True b. False

Q: Noise can be caused by coming to an interview overwhelmed with a personal problem. a. True b. False

Q: Holidays are never good times for interviews. a. True b. False

Q: It is usually wise to address difficult issues late in the work shift. a. True b. False

Q: Mens lower-pitched voices are more credible and dynamic than womens higher-pitched voices. a. True b. False

Q: Nonverbal behaviors are assumed to be less truthful than words. a. True b. False

Q: The arbitrary nature of language, not improper use, causes most problems in communication. a. True b. False

Q: People with low self-esteem are so self-critical that they cannot interpret accurately the behavior and communication of others. a. True b. False

Q: One outside force affecting an interview is a union contract. a. True b. False

Q: Northern Europeans tend to prefer less personal distance than Southern Europeans. a. True b. False

Q: People always get in your face when angry. a. True b. False

Q: Most of our educations prepare us for talking, not listening. a. True b. False

Q: Surveys of hundreds of corporations in the U.S. reveal that poor listening skills create barriers in all levels of organizations. a. True b. False

Q: Which of the following is an outside force in the interview process? a. family b. government agencies c. professional associations d. all of the above

Q: The circular table with chairs around it has become popular in which type of interviews? a. counseling b. interview with more than two people c. both a and b d. none of the above

Q: Which of the following is true? a. High status people stand or sit closer to low status people. b. Low status people prefer greater distances when dealing with superiors. c. We maintain a greater distance with a stranger than close associates. d. all of the above

Q: Anything that interferes with the communicative process is known as a. territoriality. b. noise. c. place. d. none of the above

Q: Under what conditions are interview parties more likely to communicate beyond Level 1? a. informal rather than formal b. cold rather than warm c. distant rather than close d. open rather than private

Q: Which of the following is included in ones perception of the interview situation? a. purpose b. urgency c. timing d. all of the above

Q: The climate of an interview will be more productive if you do all of the following except a. inform the other party about the nature of the interview. b. initiate the interview in a positive manner. c. stopping by unannounced for the interview. d. informing the other party of the purpose of the interview.

Q: Caitlyn has to write a review of a play she is attending. What type of listening will she primarily have to do? a. for evaluation b. for comprehension c. for empathy d. for resolution

Q: Juanitas friend Ricardo has just broken up with his partner. He is sharing his feelings with her. What type of listening is Juanita doing? a. for resolution b. for evaluation c. for empathy d. for comprehension

Q: Maria has to take a test in history. She is going to a review session before the exam. Which type of listening is she primarily doing? a. for empathy b. for resolution c. for comprehension d. for evaluation

Q: Which type of listening is primarily a method of receiving, understanding, and remembering a message as accurately and completely as possible? a. for empathy b. for comprehension c. for resolution d. none of the above

Q: Which of the following is NOT one of the four approaches to listening discussed in Chapter 2?a. for resolutionb. for empathyc. for comprehensiond. for analysis

Q: Which of the following cultures identify widening of the eyes to express disbelief? a. French b. Africans c. Chinese d. Hispanics

Q: Black Americans commonly exhibit which characteristic of nonverbal communication? a. are more animated and personal b. maintain eye contact when listening c. maintain eye contact with superiors d. stand at a distance from others

Q: When Sarah silently makes the Peace Sign with her index finger and third finger spread and pointed upward, this is an example of what nonverbal behavior? a. complements. b. substitutes. c. reinforces. d. none of the above

Q: Nonverbal behaviors may _________ the verbal messages. a. complement b. reinforce c. substitute for d. all of the above

Q: Silence indicates which of the following? a. agreement b. boredom c. fear d. all of the above

Q: Which of the following is an indicator of whose turn it is to talk? a. facial expressions b. eye contact c. both a and b d. none of the above

Q: What characteristic of language do North Americans value? a. precision b. directness c. straight talk d. all of the above

Q: Which of the following does NOT describe womens talk compared to mens? a. less polite b. more expressive c. more disclaimers d. fewer technical terms

Q: Which of the following is an example of regional differences in word use? a. grinder for submarine sandwich b. soda for a soft drink c. sack for a paper bag d. all of the above

Q: Vocal pauses like and um are examples of a. euphemisms. b. powerless speech. c. ordering words. d. slang.

Q: Calling a hamburger a quarter-pounder as opposed to a four-ouncer is an example of a. ordering. b. naming. c. slang. d. jargon.

Q: If Jamal talks about the RAM on his computer and others do not understand the term, the word would be considered a. slang. b. euphemism. c. power word. d. jargon.

Q: Which of the following synonyms of persuasion is negative? a. incite b. convince c. assure d. inspire