Q&A Hero

Q: Which of the following is NOT included in a traditional journalists guide? a. what b. when c. where d. source

Q: Lillian Glass found which of the following male behavioral patterns? a. give fewer compliments b. avoid eye contact c. make direct accusations d. all of the above

Q: Effective nonverbal openings depend on how you a. look. b. act. c. say. d. all of the above

Q: Sales interviews often use which type of opening to motivate people to participate? a. offer an incentive or reward b. request for advice or assistance c. explain how a problem was discovered d. summarize a problem

Q: A survey of homeowners has discovered that 85% of those in this neighborhood would like a bird habitat included in the new Nature Park. a. summarizes the problem b. states the purpose c. explains how a problem was discovered d. requests advice or assistance

Q: I am conducting a survey of homeowners to discover their ideas on a bird habitat in the Nature Park, is an example of which type of opening technique? a. state the purpose b. summarize the problem c. explain how a problem was discovered d. request for advice or assistance

Q: Which of the following is NOT an element of orientation in an interview? a. explain the purpose b. explain how information will be used c. explain why and how you selected the other party d. create feelings of goodwill

Q: What factors may affect the norms for opening interviews? a. organizational traditions b. culture c. status differences d. all of the above

Q: LaRay Barna writes that: a. The aura of similarity is a serious stumbling block to successful intercultural communication. b. The aura of similarity is a major asset to successful intercultural communication. c. The aura of dissimilarity is a serious stumbling block to successful intercultural communication. d. The aura of dissimilarity is a major asset to successful intercultural communication.

Q: A failed departure takes place whena. a "slip of the lip" negatively affects what has taken place.b. an interview begins again when verbal and nonverbal signals indicate that the closing was commencing.c. you run into a party some time after you have said your goodbyes.d. you introduce a new topic during the closing.

Q: Journalists traditionally employ which topical guide? a. how many, how long, under what circumstances, and why b. what, when, where, who, how, and why c. what happened, when did it happen, and why did it happen d. when, where, why

Q: Lillian Glass has discovered that men, when compared to women, a. make indirect accusations. b. tend to avoid eye contact. c. touch others less often. d. give more compliments.

Q: The two-step process of the interview opening includes a. self-introduction and opening question. b. rapport and opening question. c. rapport and orientation. d. greeting and opening question.

Q: A police investigator is most likely to operate from a. an interview outline. b. a moderately scheduled interview. c. a highly scheduled interview. d. a highly scheduled standardized interview.

Q: Opening techniques may a. orient the other party b. serve as complete openings c. build rapport d. all of the above

Q: A survey interviewer is most likely to use a a. nonscheduled interview. b. moderately scheduled interview. c. highly scheduled interview. d. highly scheduled standardized interview.

Q: A topical sequence can be described as a. treating topics in a chronological order. b. following natural divisions of a topic. c. arranging topics according to geographical areas. d. treating causes and effects topically.

Q: An interview guide consists of a. major questions and some probing questions. b. an outline of topics and subtopics. c. all questions but no answer options. d. all questions and answer options.

Q: There are ten closing techniques recommended for interviewers. Among them are: a. offer to answer questions, declare completion of your purpose, and express appreciation. b. state that is all, stand up and move away, and close your notebook. c. stop talking, ask if the interviewee has any questions, and give the interviewee your business card. d. use humor, stand up, shake hands, and express appreciation.

Q: Closing an interview typically has three primary functions: a. stop the flow of information, let the other party know you are finished, and leave-taking. b. terminate the interview but not the relationship, express supportiveness of the relationship, and summarize the interview. c. motivate the interviewee to give last comments, hush the interviewee tactfully, and signal you have the information needed. d. close off further comments, avoid a false closing, and maintain the relationship.

Q: Interview schedules can best be described as a. open, closed, and random. b. inverted, selective, and data-based. c. nonscheduled, moderately, highly, and highly scheduled standardized. d. scheduled, nonscheduled, and standardized.

Q: There are a number of common structures used in developing an interview guide. Among them are a. topical, familiarity, and unknown. b. color-coded, replicative, and bar coded. c. topical, time, and cause-effect. d. front-to-back, space, and incorrect to correct.

Q: How can you reduce relational uncertainty in the early part of an interview?

Q: What are the major advantages of using an inverted funnel sequence?

Q: Develop a five-question funnel sequence for an interview on a soldiers experience in Iraq.

Q: Write an appropriate opening (closing) for the following situation: You are interviewing an author of a best selling book on terrorism.

Q: When might you consider organizing questions into a quintamensional design sequence?

Q: Compare and contrast highly scheduled, and highly scheduled standardized, interviews.

Q: Compare and contrast an interview guide and an interview schedule.

Q: Compare and contrast cause-effect and problem-solution sequences for structuring an interview guide.

Q: Compare and contrast the hourglass and diamond sequences.

Q: What are the essential functions of openings in interviews?

Q: The diamond sequence combines two funnel sequences. a. True b. False

Q: LaRay Barna warns that the aura of difference is a serious stumbling block to successful intercultural communication. a. True b. False

Q: Do not refer to strangers by first names unless asked to do so. a. True b. False

Q: Rapport and orientation are often intermixed and serve the essential function of reducing relational uncertainty. a. True b. False

Q: When shaking hands, give a firm handshake. a. True b. False

Q: Never combine openings for interviews. a. True b. False

Q: Got a second is an overused interview opening. a. True b. False

Q: When referring to the person who sent you to the interviewee, make sure that the interviewer knows, respects, and likes that person. a. True b. False

Q: A nonscheduled interview contains some topics and some questions written out in advance. a. True b. False

Q: An interview guide is a carefully structured outline of topics and subtopics to be covered during an interview. a. True b. False

Q: Eye contact expectations are uniform across cultures. a. True b. False

Q: A funnel sequence works well with reluctant interviewees. a. True b. False

Q: The tunnel sequence is also known as the string of beads. a. True b. False

Q: Schedules may be a manuscript. a. True b. False

Q: One should not combine schedule types in one interview. a. True b. False

Q: A question is any statement or nonverbal act that invites an answer. a. True b. False

Q: Interviewer bias refers to an interviewer who uses leading questions. a. True b. False

Q: Leading questions allow respondents to decide upon answers without pressure from questioners. a. True b. False

Q: A poorly phrased probing question may alter the meaning of the primary question. a. True b. False

Q: The use of probing questions separates the skilled from the unskilled interviewer. a. True b. False

Q: Open questions are more likely to yield leading questions. a. True b. False

Q: If you go along with the questioner to try to be cooperative, this may be the result of interviewer bias. a. True b. False

Q: Mirror and reflective probes are the same as leading questions. a. True b. False

Q: Interviewers talk more than interviewees when asking closed questions. a. True b. False

Q: Highly closed questions are those used in surveys. a. True b. False

Q: Strings of closed questions fail to accomplish what a single open-ended question could do. a. True b. False

Q: Open-to-closed switch often occurs when the interviewer is still phrasing a question in their mind. a. True b. False

Q: Closed questions communicate interest and trust in the respondent. a. True b. False

Q: A question can be a nonverbal act that invites an answer. a. True b. False

Q: Open questions give more responsibility to the respondent. a. True b. False

Q: Japanese often ask personal questions early in interactions. a. True b. False

Q: What are ways to avoid the dont ask, dont tell pitfall? a. phrase questions carefully to lessen social and psychological constraints b. minimize sexual differences c. minimize cultural differences d. learn a little about the interviewers prior to their interview

Q: When a sportscaster asks the obvious question, Are you sorry your team lost? they have committed what question pitfall? a. guessing game b. open to closed switch c. yes (no) response d. leading push

Q: If you ask more than one question when trying to ask one, it is called a. leading push. b. double-barreled inquisition. c. bipolar trap. d. guessing game.

Q: What types of words should one use at the beginning of questions to avoid the bipolar trap? a. what b. why c. how d. all of the above

Q: Which of the following people routinely use loaded questions? a. recruiters b. police officers c. journalists d. all of the above

Q: Leading questions may be a. intentional or unintentional. b. implicit or explicit. c. verbal or nonverbal. d. all of the above

Q: What probe summarizes a series of answers to confirm understanding? a. reflective b. mirror c. informational d. restatement

Q: If the interviewer is unsure of what the respondent meant in his/her answer, which type of probe might be used? a. reflective b. restatement c. clearinghouse d. none of the above

Q: If the interviewee does not seem to understand a question and you paraphrase it and ask it again, this is which type of probe? a. mirror b. reflective c. restatement d. informational

Q: Is there anything more you would like to say? is an example of which type of probe? a. clearinghouse b. nudging c. reflective d. mirror

Q: I see and uh-huh are examples of which type of probe? a. clearinghouse b. silent c. nudging d. reflective

Q: Which type of question introduces topics or new areas within a topic? a. secondary b. primary c. probing d. mirror

Q: Which of the following is NOT an advantage of closed questions? a. require little effort from either party b. take more time c. easy to replicate d. easy to analyze

Q: A question that limits the respondents answer to two opposite choices is called a. bipolar. b. primary. c. silent probe. d. nudging probe.

Q: Which of the following is a disadvantage of open questions? a. they may provide irrelevant information b. interviewers have a difficult time maintaining control c. lengthy answers result d. all of the above

Q: Tell me about your internships, is an example of what type of question? a. closed b. open c. neutral d. leading

Q: Which of the following are types of questions? a. open or closed b. primary or secondary c. neutral or leading d. all of the above