Q&A Hero

Q: Breaches of confidentiality may lead to which of the following? a. discrimination b. economic devastation c. social stigma d. all of the above

Q: Which of the following cultures highly prize nonverbal communication? a. American b. German c. Asian d. none of the above

Q: Which of the following does NOT describe women in the health care interview? a. more concerned about health b. are more domineering c. spend more time with health providers d. providers take their concerns less seriously

Q: Which of the following is a growing movement in U.S. health care? a. diversity movement b. anti-malpractice movement c. patient-centered care d. none of the above

Q: Which of the following is not a barrier to information getting in health care interviews? a. Mothers spontaneously recall only about half of their children's major illnesses. b. When patients feel ashamed, they tend to make allegorical statements such as "You know how old people are." c. Patients may give short answers to end an uncomfortable interview. d. Frightened patients may unintentionally minimize symptoms.

Q: Kreps and Thornton have discovered that consumers use which of the following to explain their ailments? a. analogies b. stories c. illustrations d. media reports

Q: Spiers has shown that politeness theory can enhance communication by a. disclosing the stark nature of many interactions. b. masking embarrassment and fear. c. easing social interaction by providing a realistic form of verbal interaction. d. easing social interaction through a ritualistic form of verbal interaction.

Q: When getting information in health care interviews, use a a. funnel sequence. b. inverted funnel sequence. c. tunnel sequence. d. quintamensional design sequence.

Q: One study indicated that 20% of staff interactions in nursing homes qualifies as a. baby talk b. empowered speech c. self-disclosure d. none of the above

Q: Studies reveal that a. men spend more time with health care providers and are more active communicators. b. older patients are more likely to challenge the authority of physicians. c. patients from Asia are more assertive. d. womens concerns are taken less seriously by health care providers.

Q: List four nonverbal techniques that encourage interaction.

Q: Discuss suggested solutions to breaches in confidentiality.

Q: List some of the stereotypical characteristics the authors discuss regarding overweight patients.

Q: Compare and contrast the philosophies of French, German, English and American physicians.

Q: List five ways for patients and providers to enhance relationships.

Q: In what ways can a physician maintain too much control during a health care interview?

Q: Discuss tactics health care interviewers may employ to encourage patients to talk.

Q: How do "lay theories" affect the communication of risk to patients?

Q: Why are some researchers emphasizing the importance of stories in health care interviews?

Q: How can differences in the cultures of the interview parties affect the health care interview?

Q: List five blocking tactics used during health care interviews.

Q: Explain several ways to improve information giving in health care interviews.

Q: Why is a funnel sequence of questions best for health care interviews?

Q: When should a health care provider use an inverted funnel question sequence with caution?

Q: How can interviewers improve information getting in health care interviews?

Q: How can patients create a collaborative health care interview relationship?

Q: Nonverbal reactions such as raising an eyebrow assist in the effectiveness of the counseling interview. a. True b. False

Q: Avoid curious probes into feelings and embarrassing incidents. a. True b. False

Q: Use informational probes for clarification and explanation. a. True b. False

Q: Be careful of questions beginning with Why, in the counseling interview. a. True b. False

Q: A common mistake in a counseling interview is asking too few questions. a. True b. False

Q: If you are not a professional therapist and are helping someone you may be called a lay counselor. a. True b. False

Q: Situation is the least important variable in determining self disclosure. a. True b. False

Q: A round table is considered by some interviewers to be an effective type for counseling interviews. a. True b. False

Q: It is not acceptable to combine approaches during a counseling interview. a. True b. False

Q: Avoid saying, How are we doing this afternoon? a. True b. False

Q: Research indicates that people maintain eye contact longer when they lie. a. True b. False

Q: Highly nondirective responses are most appropriate for simple behavioral problems. a. True b. False

Q: It is not important to involve the interviewee actively in the closing of a counseling interview. a. True b. False

Q: Research shows that interviewees who receive positive feedback a. comply more with the interviewers requests and recommendations. b. arrive earlier. c. return more often. d. all of the above

Q: Which of the following types of interviewer responses give the most control to the interviewee? a. nondirective b. directive c. highly nondirective d. none of the above

Q: Which of the following describes deceptive answers? a. more hesitant b. characterized by longer pauses c. lengthier d. all of the above

Q: Which of the following does NOT describe women in counseling interviews? a. restrict emotional reactions b. disclose significantly c. disclose intimate topics d. none of the above

Q: Which of the following is a recommendation regarding initial comments during the opening of a counseling interview? a. avoid leading reactions b. dont second guess the interviewees reason for making an appointment c. both a and b d. none of the above

Q: Which of the following is a factor to consider in the setting of the counseling interview? a. tone b. location c. climate d. all of the above

Q: When closing a counseling interview a. begin a new topic only when the interviewee initiates it. b. be very concerned if expectations have not been met. c. summarize the solution that has been worked out. d. be content that thought has been stirred.

Q: In a directive counseling interview, the interviewer assumes a. the client is capable of selecting a solution. b. the counselor is incapable of identifying the client's problem. c. the counselor knows more about the problem d. the client is capable of identifying the problem.

Q: Studies suggest that __________ is the most important variable in determining level of self-disclosure. a. rapport between interviewer and interviewee b. the situation c. the interviewing approach d. the relationship between interviewer and interviewee

Q: Research indicates that a. females disclose significantly more about themselves than do males. b. males disclose more about intimate topics such as sex. c. a persons self-disclosure history does not affect disclosure in counseling interviews. d. females often have psychological defenses to protect themselves from emotional reactions.

Q: An interviewers self-disclosure of personal experiences helps the interviewee gain insights and new perspectives because of a. empathy. b. reduced dissonance. c. a supportive climate. d. an equalized relationship.

Q: What are some of the factors to be considered in evaluation of the interview?

Q: Discuss the preinterview preparation questions to ask yourself before conducting a counseling interview.

Q: How can your relationship with the interviewee affect the counseling interview?

Q: Discuss five ways of analyzing the interviewee in a counseling interview.

Q: What role does interviewer self disclosure play in the counseling interview?

Q: What behaviors enable interviewers to communicate willingness to listen to interviewees?

Q: What are the ingredients of an effective closing for counseling interviews?

Q: Why is it essential that the interviewer in a counseling interview begin with a self-analysis?

Q: What factors affect an interviewees self-disclosure?

Q: Provide examples of highly nondirective, nondirective, directive, and highly directive interviewer responses.

Q: Which seating arrangements seem to aid communication during counseling interviews?

Q: Under what circumstances would a counselor choose to use a directive approach?

Q: What types of information does the client-centered approach to counseling gather?

Q: On what assumption is the nondirective approach to counseling based?

Q: Stealth marketing involves hiding the fact that a sales interview is taking place. a. True b. False

Q: When a first proposal is exaggerated to make a second one more acceptable, it is known as reciprocal concessions. a. True b. False

Q: When using strategic ambiguities, the persuader hopes the persuadee will interpret words according to his/her own specific needs. a. True b. False

Q: Imagery is essentially word pictures. a. True b. False

Q: I washed my car today, so it will rain tomorrow is an exam of ad hominem. a. True b. False

Q: Using the term pre-owned is an example of tabloid thinking. a. True b. False

Q: Thin entering wedge is also known as slippery slope. a. True b. False

Q: Post hoc fallacy is also known as scrambling cause effect. a. True b. False

Q: If arguments may ignore obvious unpredictable conditions. a. True b. False

Q: The ad populum tactic appeals to the minority. a. True b. False

Q: When we use jargon, we substitute peculiar words for common words. a. True b. False

Q: Persuasion involves mutual responsibility. a. True b. False

Q: If we like the interviewer we often assume a proposal is logical. a. True b. False

Q: Scams often work because of simple greed. a. True b. False

Q: An either-or close ends with the solution you advocate. a. True b. False

Q: Some cultures consider bribing to be a normal part of doing business. a. True b. False