Q&A Hero

Q: If your self-efficacy is high, you are more likely to think that a goal is realistic.

Q: Actual experience, or things we have done, helps build self-confidence.

Q: Being too self-confident may lead a person to ________. A) ignore potential problems B) long periods of depression C) become too dependent on suggestions from others D) strive for perfection in solving problems

Q: A key source of self-confidence is ________. A) comparing one's present performance to past failures B) actual experience or things a person has done C) observations of public figures D) tweets one receives from family and friends

Q: A plausible possible approach for building your self-esteem is to establish a blog that provides positive information about yourself, and invite others to respond with positive comments about you.

Q: Ashley, a pet-food brand manager, displays self-efficacy when she says, ________ A) "I feel good about myself today." B) "I am certain we will get our new line of bird feed into the Bronx Zoo." C) "I am going to delegate the job of getting our new bird feed into the Bronx Zoo." D) "Should we really be selling bird food to the zoo?"

Q: Which one of the following approaches is least likely to help Ted, a chemist, elevate his self-esteem? A) Spending time with people who are likely to boost his self-esteem B) Avoiding settings that detract from his feelings of competence C) Modeling the behavior of people with low self-esteem D) Being aware of his personal strengths

Q: Brad, the service manager in at a large automobile dealership, wants to boost his self- esteem. He should probably compare his accomplishments to ________. A) service managers at smaller dealerships B) owners of large automobile dealerships C) executives at major automotive companies D) well-known race-car drivers

Q: Suppose you feel that your self-esteem is low. A plausible approach to boosting your self-esteem would be to ________. A) prepare a document of all things wrong with you B) ask others for financial help and emotional support C) help others who could use some help D) send a tweet to all your followers explaining how exceptional you really are

Q: Whether your self-esteem goes up or down can be a useful guide as to how well you are performing socially such as at a networking event.

Q: A n example of high self-esteem behavior on the part of an employee would be waiting for specific instructions before attempting to solve problems.

Q: Zelda exhibits high self-esteem behavior by taking personal responsibility for problems.

Q: People who perceive themselves as being successful tend to engage in activities that prove themselves right.

Q: Heaping undeserved praise and recognition on people produces genuine self-esteem.

Q: Nick has developed his self-esteem to the highest point of his life. A potential problem for Nick now is that he may become narcissistic.

Q: People with high self-esteem tend to readily dismiss negative feedback, therefore getting very little advantage from such feedback.

Q: Workers with low self-esteem tend to be highly creative and innovative because they frequently seek to improve.

Q: A long-term study with over 12,000 men and women indicated that people with high core self-evaluations increased their success at a faster pace than their counterparts with lower core self-evaluations.

Q: If you have high self-esteem you are probably secure enough to be able to profit from some negative feedback.

Q: Deep down inside, Tamara feels that she is a worthy person, so she probably has high self-esteem.

Q: Phyllis has developed an exaggerated level of self-esteem, a situation that may result in her being ________. A) narcissistic B) low in self-confidence C) unable to accept compliments well D) negligent about her physical appearance

Q: Beatrice runs the risks of becoming a narcissist when her self-esteem ________. A) becomes so low that she seeks pity from others B) becomes so high that she becomes self-absorbed C) reaches the neutral zone D) is formed early in life

Q: Self-esteem can act as a guide for regulating social relationships because self-esteem ________. A) goes down when you do well B) regulates your performance in terms of etiquette. C) is likely to vary depending on how well you are doing. D) shuts down unless you are at your best.

Q: As the owner and president of a waste-removal firm, which of the following tactics would give your company the best chance of succeeding? A) Have all people who work the trucks to wear tee-shirts decorated with a happy face. B) Decorate the waste-removal trucks with the slogan, "We are number one." C) Hire job candidates with low self-esteem. D) Hire job candidates with high self-esteem.

Q: Positive attitudes toward the self are more likely to result in high job performance when these attitudes are combined with ________. A) a strong desire to win out over others B) low self-confidence C) strong narcissistic tendencies D) concern for the welfare of others

Q: A 25-year-long study of over 12,000 people found that those with high self-esteem ________. A) experience less career success because they are so well-rounded B) receive lower performance evaluations because of their arrogance C) are likely to attain career success D) perform less well in their first job, but improve later

Q: Fred and Wilma want their child Elmo to have healthy self-esteem, so they should ________. A) give Elmo a lot of praise and hugs B) yell at and spank Elmo when he makes mistakes C) expect Elmo to be perfect most of the time D) tease him about his appearance

Q: Self-esteem is the experience of feeling ________. A) like you are better than other people B) like you are not as good as other people C) over-confident D) competent and being worthy of happiness

Q: Self-esteem deals specifically with what we ________. A) think about our self B) feel about our self C) make of our potential D) do to be liked by others

Q: The organizational culture, or general atmosphere in the company, has proven to be a weak influence on employee performance and behavior.

Q: A study showed that when the weather is inclement, there is a tendency for the productivity of people who work inside to actually increase.

Q: Employee performance and behavior is influenced by only factors related to themselves and the job. Factors related to the organization and the manager have little effect on employee performance.

Q: The major impact of the Internet and social media on human relations in organization has been in the application of scientific management to office workers.

Q: Which one of the following is an organizational factor likely to have an influence on job performance and behavior? A) Company's culture or atmosphere and values B) Manager's leadership style C) Challenge built into the job D) Employee motivation and interest

Q: Theory Y has prompted managers to grant more freedom to employees who are well-motivated and talented.

Q: A key Theory X assumption about human behavior is that the average employee enjoys work considerably, and looks for opportunities to contribute heavily to his or her employer.

Q: Worried that employees who were mistreated might seek to join a labor union, many employers years ago used human relations techniques in an attempt encourage workers to believe that they did not need a labor union.

Q: Business manager Bruce decides to boost productivity in his company, so he pays special attention to his employees including the occasional catered-in meal at lunchtime and massages given by certified massage specialists. Productivity does increase, and Bruce has most likely capitalized on the Hawthorne effect.

Q: Scientific management proposed that all workers be paid the same, despite their level of productivity.

Q: Industrial humanism is widely practiced today through such things as ________. A) threatening employees B) requiring employees to divulge information about their personal lives C) flexible work arrangements and benefits D) random drug testing

Q: An assumption of Theory Y is that ________. A) threat of punishment is not necessary to get effort from employees B) threat of punishment is the best way to get effort from employees C) most employees are not capable of accepting responsibility D) commitment has no relationship to rewards

Q: An assumption of Theory X is that ________. A) employees enjoy responsibility B) most employees must be coerced to work hard C) the average person enjoys being creative D) employees do not value job security

Q: A major implication of the Hawthorne study was ________. A) employees are motivated by social needs B) employees desire rewarding on-the-job relationships C) employees are more responsive to pressures from co-workers than to control by the boss D) all of the above

Q: In the Hawthorne studies, worker productivity ________. A) increased with greater illumination but decreased with less illumination B) increased with less illumination but decreased with greater illumination C) increased with both greater and less illumination D) decreased with both greater and less illumination

Q: Gloria is the manager of a plant in Iowa that manufactures baby furniture. She wants workers to be more productive so the plant can avoid being closed down and the work being shifted overseas. Which one of the following approaches or techniques should Gloria emphasize? A) Theory X B) Unionization threat C) Hawthorne effect D) Scientific management

Q: The focus of Frederick Taylor's theory of scientific management was on scientific methods to ________. A) increase individual worker's productivity B) improve products from companies C) make employees get along with each other D) stop gossip in the workplace

Q: Martha constantly seeks feedback, and also sends frequent tweets and Facebook postings to others describing her attitudes and feelings. Martha is running the risk of falling into a self-evaluation trap.

Q: One way of minimizing self-evaluation traps is to search for honest and objective feedback from others to help in your evaluation.

Q: One of the self-evaluation traps is that people tend to rely too heavily on the perceptions of others in forming their self-evaluation.

Q: Rex is on the right track when he goes about hiding most of his true self from others to develop better relationships with people.

Q: The hidden area of the Johari Window contains information known to us about ourselves but is hidden from others.

Q: The purpose of the Johari Window is to identify characteristics about yourself that others might think are strengths.

Q: Terry is terrified of talking in front of groups, even among coworkers. A developmental opportunity for Terry is to overcome his fear of public speaking.

Q: Information about people in general has limited value in improving self-understanding.

Q: Brain research suggests that the self is the sum of the brain's subsystems.

Q: Maria is referring to her alternative self when she says, "I would much more successful in my career today if I had chosen the right mentors."

Q: The private self is the most distorted version of the self.

Q: Self-understanding is an important starting point in developing good human relations.

Q: A cultural difference observed about self-evaluation is that ________. A) North Americans tend to underestimate their abilities B) East Asians tend to overestimate their abilities C) North Americans tend to overestimate their abilities D) East Asians rarely think of improving themselves

Q: A study about the self-evaluation of college students found that the students ________. A) underrated their generosity in dealing with others B) overrated their generosity in dealing with others C) were unwilling to help others who did not fit their self-image D) rated themselves highly only when surrounded by students they perceived to be inferior

Q: The blind area in the Johari Window consists of information others ________. A) are aware of but we cannot see in ourselves B) want to hide from us because it is so embarrassing C) cannot see but we are clearly aware of D) use to make us feel defensive

Q: A basic premise of the model behind the Johari Window is that we can improve our personal and professional relationships through ________. A) peeking into the lives of people we admire B) looking into the future C) understanding ourselves in depth D) exploring windows of opportunity

Q: Marshall would like feedback on what coworkers really think of him. He is best advised to get input from a ________. A) Johari Window B) performance evaluation from his superior C) self-assessment quiz D) system of peer evaluations

Q: The term developmental opportunity in a performance evaluation system refers to a(n) ________. A) chance to take over for the manager for a while B) area of needed improvement C) area of outstanding strength D) chance to get promoted

Q: A major purpose of feedback is to tell a person ________. A) how well he or she communicates the true self B) how well he or she has performed C) the difference between right and wrong D) when it is time to enhance self-esteem

Q: Jenny says, "If I had only finished college and gone to work for a big company, today I would be a CEO and the envy of my friends and family." Jenny is referring to her ________ self. A) public B) alternative C) private D) angry

Q: What the person is communicating about himself or herself is contained in the ________. A) overall self-concept B) self-knowledge questionnaire C) private self D) public self

Q: Nikki knows how to deal effectively with others and get things accomplished on the job, so it is likely she can use the same skills to enhance her personal life.

Q: An inference from some research about relationships suggests that the way people manage their relationships in the workplace ________. A) indicates whether or not they are married or single B) indicates whether or not they have a pet at home C) is linked to how personal relationships are managed D) usually the opposite of how personal relationships are managed

Q: Derek and Danielle, a married couple, want to have a happy, permanent marriage. Long-term research with couples suggests that Derek and Danielle should ________. A) look for ways to emphasize the positive B) freely criticize each other C) make many mocking jokes about each other D) say no frequently to each other

Q: Bill suffers from chronic job dissatisfaction. It is likely that ________. A) his life satisfaction will be unaffected B) his life satisfaction will begin to decline C) his personal life satisfaction will improve D) he will get used to it.

Q: Tina, a beginner in her field, decides to work on her human relations skills to increase the probability that she will advance to supervisory and high-level leadership positions. Tina has chosen an effective strategy for career advancement.

Q: To enhance the probability that he will live a long time, Luke chooses a field in which his job satisfaction will be low so he will not have to invest too much energy in his career. Luke has developed an effective strategy for living a long time.

Q: Rocco is an outstanding engineering technician who at the same time is working on developing his human relations skills. He is correct in assuming that this combination of skills will help him go a long way in his career.

Q: In terms of being perceived as having potential for advancement to a management position, possessing human relations skills is ________. A) counterproductive B) usually an asset C) helpful mostly for human resources positions D) usually not important

Q: A potential problem in benefiting from human relations knowledge is that ________. A) getting along well with work associates appears to be a fad B) such knowledge conflicts with fields such as accounting and information technology C) an individual's personality could influence the potential benefits D) many employers prohibit the practice of human relations

Q: An advantage given for studying human relations is that it might help you ________. A) learn how to manipulate people B) avoid advanced responsibility C) get promoted without having to work very hard D) capitalize on opportunities in your career

Q: From the standpoint of management, human relations is quite important because it contributes to ________. A) organizational effectiveness B) control over employees C) uniformity among the workers D) high turnover of employees

Q: People who are promoted to leadership positions in organizations typically ________. A) focus much more on intellectual skills than human relations skills B) combine human relations skills with intellectual skills C) minimize face-to-face interaction with other workers D) tend to be mean and ruthless

Q: Which would be most prominent in an organization's explanation for beginning and/or engaging in CSR initiatives? A) Organizational ethics B) General ethics C) Normative ethics D) Applied ethics