Q&A Hero

Q: A team leader with social awareness would be able to determine whether a team member has enough enthusiasm for a project to complete it.

Q: If you can perform emotional tasks well, by definition, you have emotional intelligence.

Q: Pablo dislikes his teammate Sam. As a result, which level of emotional intelligence is Pablo likely to display in working with Sam? A) Reverse B) Neutral C) High D) Low

Q: A review of many studies indicated that workers with low emotional intelligence when faced with job insecurity are more likely to ________. A) retaliate against their employers B) pretend the problem does not exist C) experience negative emotional reactions D) experience positive emotional reactions

Q: Beverly, a supervisor, makes use of emotional contagion when she ________. A) spreads her good mood to her workers B) avoids communicating with her subordinates who are in a bad mood C) laughs at a worker who calls in sick D) throws a temper tantrum when a worker quits

Q: Ron communicates clearly and convincingly, disarms conflicts, and builds strong personal bonds. Ron is likely very good at ________. A) spatial intelligence B) choosing easy projects to avoid conflict C) delegating D) relationship management

Q: Ariel demonstrates effective self-management by ________. A) working to get her way in interactions with others B) blaming others when things go wrong C) acting with honesty and integrity on a consistent basis D) dropping projects that are too frustrating

Q: Having empathy for others and having intuition about work problems is most closely associated with which component of emotional intelligence? A) Social awareness B) Relationship management C) Self-awareness D) Self-management

Q: Juan, the owner of a tax-preparation service, displays good emotional intelligence when he ________. A) accurately perceives the emotions of his employees B) has positive thoughts about the future of the tax-preparation industry C) worries about his business being replaced by tax-preparation software D) instructs his employees to forget about their feelings on the job

Q: Bart is highly self-disciplined so he is likely to make a lot of excuses for not achieving a goal so he appears to be a focused individual.

Q: Good questions to ask when formulating a personal mission statement are "Who am I?" and "What am I trying to accomplish in life?"

Q: A key behavior of a self-disciplined person is the ability to ________. A) find plausible excuses for falling behind schedule B) say no to every request made of him or her C) delay gratification now for a bigger future reward D) never take time off from work

Q: A key characteristic of self-disciplined people is that they ________. A) impose punishment and suffering on themselves B) rebel against goals set by management C) find very little joy in working D) work toward attaining goals without being distracted

Q: Developing psychological hardiness refers to experiencing a high degree of commitment, control, and challenge.

Q: According to the expectancy theory of motivation, building your skills relevant to the job will increase your motivation.

Q: To use the Galatea effect to improve her self-motivation, Sue would have to ________. A) raise her self-expectations B) lower her self-expectations C) set goals after a project has been completed D) focus mostly on yearly goals

Q: An important implication of expectancy theory for self-motivation is that ________. A) people should acquire the training they need B) a positive mental attitude is more important than training C) people should choose their own rewards D) challenging work is an effective motivator

Q: Max decides to use behavior modification to become better motivated to accomplish projects on time. Max should therefore ________. A) reward himself when he gets work done on time B) wear a tee-shirt that says, "Get it Done" C) place inspirational posters inside his cubicle D) pump his fist when he stays on schedule

Q: Jill rewards herself for doing something right. This is an example of ________. A) goal setting B) raising your self-expectations C) behavior modification D) getting feedback on her performance

Q: A potential problem noted with goals is that many workers will over-extend themselves after they have attained a goal.

Q: One problem with goals is that they may lead the goal setter to avoid important activities not related to the goal.

Q: Brittany demonstrates synergy in goal setting when she establishes the goals of (a) staying in top shape physically, and (b) winning three hotdog eating contests this year.

Q: A realistic goal finds a mid-point between no challenge and extraordinary challenge.

Q: Effective goals state what you will be doing when you achieve your goal.

Q: A good example of a goal that is likely to be effective is "I will do whatever it takes in terms of performance to avoid being fired."

Q: A major problem noted with goals is that they often ________. A) create inflexibility in terms of pursuing other activities B) lead to a build-up in self-efficacy C) lead to a preoccupation as to how they will be attained D) move the goal setter toward becoming too relaxed

Q: An example of two synergistic goals for the owner of a fitness club might be ________. A) reduce salaries by 15 percent and attract higher-caliber fitness instructors B) redecorate the club and increase enrollment C) supervise his or her workers more closely and take longer vacations D) increase club membership and learn to play the guitar

Q: A realistic goal is one that ________. A) includes money as well as happiness B) is relatively easy to attain C) matches the employer's desires D) provides the right amount of challenge

Q: The purpose of developing an action plan in goal setting is to ________. A) describe a method for reaching the goal B) establish rewards for attaining the goal C) establish penalties for not attaining the goal D) regulate the difficulty of the goal

Q: An action plan describes what will be done if your original goal cannot be reached.

Q: Tracking your own performance on the job can help increase the motivational impact of your goals.

Q: Samantha has a performing (or mastery) goal orientation so she learns Mandarin mostly to impress her coworkers rather than serve customers better.

Q: A person with a learning-goal orientation is strongly interested in demonstrating his or her competency and adequacy.

Q: Otto has a strong performing-goal orientation, so he is likely to ________. A) seek feedback that he is doing a wonderful job B) be highly absorbed in his work C) focus on acquiring new skills D) focus on mastering new situations

Q: Barney, a vehicle repossession specialist, increases his goal of how many autos to repossess next month. Barney will most likely ________. A) experience a decrease in job satisfaction B) suffer from job burnout C) repossess fewer vehicles next month D) repossess a larger number vehicles next month

Q: According to self-determination theory, employees tend to work the hardest and are the most engaged when their manager determines the type of work they do, and the methods they must use to accomplish the work.

Q: Benson, a tech-support center supervisor, is given considerable breathing room (leeway) in how to conduct his job, thereby increasing the probability that he will be an engaged worker.

Q: Unfortunately for management, engaged workers tend to be so self-absorbed and interested in their own careers that they lower organizational prosperity.

Q: Melody is an engaged employee with respect to work, so she is quite willing to help her coworkers and manager even with a difficult task.

Q: Sandra is the CEO of a company with a representative American workforce. She can therefore expect about 80 percent of the company workforce to be highly engaged.

Q: Workers are the most likely to be engaged when they ________. A) pursue goals they find to be meaningful B) are offered bonuses such as gift certificates C) are threatened with punishment for not being engaged D) have worked for the organization for more than five years

Q: Liz, a plant manager, wants to apply self-determination theory to workers at the plant. She might therefore attempt to ________. A) encourage workers to pursue external rewards of their choosing B) assign employees exciting work that meets their needs C) give out bonuses based on performance D) assign difficult goals to all employees

Q: Sean, a customer support manager, notices that his engagement level fluctuates during the day and week. Good advice for Sean would be ________ A) "It looks like you need a career change." B) "You had better change quickly, because constant engagement is necessary to hold onto a job." C) "Don't worry about it. This type of fluctuation is normal." D) "Watch out. Your behavior is quite abnormal."

Q: If you are a highly engaged employee, you will most likely ________. A) help your company attain higher productivity B) look to your personal life for most of your satisfaction C) spend a lot of time during the workday surfing the Internet D) be more concerned about getting promoted than performing well

Q: Alicia is engaged in her work as a KFC store (restaurant) manager. She is therefore likely to ________. A) engage in conversation while at work B) set unrealistic goals for members of her crew C) expect to be receive a big bonus whether or not her store performs well D) do whatever she can to help her crew during peak workloads

Q: A person with strong transcendence needs or B-values would enjoy exploiting other people and maximizing gain for himself or herself.

Q: The most difficult group of needs to satisfy in the need hierarchy are the self-actualization needs.

Q: Evidence suggests that workers who have a strong need to be conscientious are likely to be high performers.

Q: A person with a strong need for order and security would usually dislike hierarchy in an organization.

Q: Brett wants to contribute to human welfare, perhaps by help bring drinking water to poor villages. He therefore exhibits ________. A) transcendence B) power C) order D) physiological

Q: Venus wants to become an industry leader in the design of offices. The class of needs she is attempting to satisfy best fits ________ needs. A) physiological B) safety C) self-actualizing D) social

Q: Anthony has a strong need to be conscientious, so he probably also has a strong need for ________. A) affiliation B) achievement C) risk taking. D) self-destruction

Q: Being part of the "office gang" most directly satisfies the need for ________. A) power B) achievement C) self-actualization D) affiliation

Q: Jos wants to capitalize on need theory in his career planning. A good strategy for Jos to implement would be to ________. A) contact potential employers and ask them what needs their job openings would satisfy B) identify his needs and then find jobs that would satisfy those needs C) accept low-paying jobs so he would always be striving for more D) find a job that would enable him to work from home at least one day per week

Q: Jen's strong need for achievement is characterized by ________. A) a desire to control others B) a desire to achieve friendships C) joy in accomplishment for its own sake D) happiness with modest accomplishments

Q: Derek mutters to himself, "What's in it for me?" before agreeing to help another person shows that he has overcome the problem of self-interest in motivation.

Q: An example of the difference between needs and wants is that Kaitlin has the cognitive need to stay informed about current events, and she wants to have a 36-inch-HDTV to watch the news.

Q: The principle of WIIFM focuses which aspect of motivation? A) Self-actualization B) Prosocial behavior C) Altruism D) Self-interest

Q: A major reason that many people do not attain the goals they have formulated for themselves is that they ________. A) lack enough self-discipline B) feel they were coerced into setting the goals C) started setting goals too early in life D) started setting goals too late in life

Q: Missy is a codependent who has a strong need to be needed, so she would gain satisfaction from taking care of an alcoholic coworker.

Q: Billy Joe is a codependent. As a result he has very little compassion for the problems of others and will not cover them for their mistakes.

Q: One of the recommendations for the codependent is to ________. A) show more sympathy for the dependent person B) provide more help to the dependent in hiding his or her problems C) get his or her self-esteem down to a realistic level D) learn to say no to the dependent person, perhaps in small steps

Q: Gail is in a codependent relationship with her boss, Ralph, a gambling addict. It would therefore be typical of Gail to ________. A) make up excuses for Ralph when he is at the race track for the afternoon B) threaten to blackmail Ralph about his gambling dependency C) enroll Ralph in a treatment program for gamblers D) inform Ralph's boss about his or her problem

Q: An effective way of getting past the emotional turmoil associated with adversity is to take setbacks personally.

Q: A recommended approach to develop self-confidence through public speaking is to carefully read a series of PowerPoint slides to the group.

Q: Although the technique has existed for a long time, a person who practices public speaking will often gain in self-confidence.

Q: Even if you do not feel so confident about handling a given situation, if you behave as if you are confident, your self-confidence will often increase.

Q: A key advantage to peak performance is that it can usually be achieved while doing two or more tasks at once.

Q: Gail, an information technology specialist, can use the Galatea effect to boost her self-confidence by setting a very high performance goal for her next assignment.

Q: The technique of positive visual imagery includes a mental rehearsal of the situation that helps you prepare for battle.

Q: Bertha displays negative self-talk when she says, "I am smarter and more skilled than I was during the early part of my career."

Q: Which one of the following is a recommended way of getting past the emotional turmoil associated with adversity? A) Take the setback personally. B) Do not take the setback personally. C) Deny the reality of your problem. D) Exhibit a little panic behavior.

Q: Bouncing back from setbacks and embarrassments is often referred to as ________, and is a major contributor to personal effectiveness. A) resilience B) jumping C) helping D) driving

Q: Laura doesn't feel self-confident. A practical suggestion to help Laura feel more self-confident would be for her to ________. A) tell two friends about her low self-confidence B) frequently repeat the message, "I am the greatest." C) behave as if she felt self-confident D) minimize situations calling for self-confidence

Q: George, a city planner, can use the Galatea effect to boost his self-confidence by ________. A) establishing the goal of developing an award-winning plan for an urban park B) asking his boss to give him an outstanding performance evaluation C) establishing a few easy work goals for the year D) asking a large number of contacts to "like him" on Facebook

Q: To achieve peak performance, Beth must ________. A) increase her stress level B) engage in the right amount of negative self-talk C) avoid input from others D) totally focus on the task at hand

Q: A good question to ask yourself when engaging in positive self-talk to get past difficult times is ________ A) "Why did I do that?" B) "What can I learn from this?" C) "Who can I blame for this?" D) "How can I be so stupid?"

Q: Ralph wants to engage in positive visual imagery, so the first step he should take is to ________. A) pat himself on the back B) brag to his coworkers C) imagine the desired outcome occurring D) act in an arrogant manner

Q: For Jean to develop self-confidence, she should ________. A) learn to rely mostly on intuition B) develop a base of knowledge for problem solving C) use enough negative self-talk to appear humble D) downplay acquiring a lot of facts

Q: Charles is a leader with high self-efficacy, so it is likely he will often take a pessimistic view of the group's ability to do the task at hand.