Q&A Hero

Q: Jake, a financial sales consultant, sells a client a highly risky investment just so he (Jake) can earn an extra generous commission. Jake thinks, "Why shouldn't I earn a big commission this way? Our vice president thinks it is a smart idea." Jake appears to be responding to the influence of ________. A) a corporate culture that does not promote ethical behavior B) common sense C) following an appropriate code of professional conduct D) a company ethics hotline

Q: A set of questions used to make an ethical decision is called ________. A) personal protection B) an ethical screen C) a role model D) a character trait

Q: A character trait is most related to a person's ________. A) preference for social media contacts B) moral and ethical behavior C) chosen career D) emotional intelligence

Q: One guideline for making ethical decisions and behaving ethically is ________. A) making sure you don't get caught B) behaving ethically out of fear C) developing the right character traits D) making up a code of ethics that serves only you

Q: "Play by the rules, take turns and share" is the guideline for which character trait? A) fairness B) caring C) respect D) trustworthiness

Q: An ethical dilemma facing many employee s is whether or not to engage in behavior that is unethical, yet helps the company.

Q: Kelly pretends that a lot of customers are complaining about the store's jewelry selection. Kelly then suggests a new line of jewelry for the store, just so she will receive credit for having fixed the problem. If the new line of jewelry is a success, Kelly's behavior should be regarded as ethical.

Q: Vice President Jim has a subordinate, Eric, who is dating his daughter, and the two have developed a serious relationship. When it comes time to recommend Eric for a salary increase, Jim will be facing a conflict of interest.

Q: It is ethically acceptable to make illegal copies of software because the developers overcharge for it in the first place.

Q: Lying in the workplace is so frequent that lying is now usually classified as ethical behavior.

Q: Terrence purposely inflates profitability estimates to impress outside investors. He most likely has committed the ethical violation of ________. A) treating people unfairly B) causing a problem to take credit for fixing it C) conflict of interest D) engaging in unethical behavior to benefit the company.

Q: Studies suggest that workplace lying takes place ________. A) frequently B) on very rare occasions C) mostly in the executive suite D) mostly among entry-level workers

Q: Lisa enters a virus into the company computer system. The next day Lisa proudly announces that she has discovered a powerful virus in the computer system but she has been able to repair the problem. Lisa's behavior is best described as ________. A) good office politics for getting noticed B) highly unethical C) doing what she has to get ahead D) misrepresentation of employment history

Q: Several times during the winter, supervisor Clyde goes ice fishing with Bubba, one of the workers in his department. After fishing they often have a few beers together. When it comes time for Clyde to write a performance evaluation of Bubba, Clyde faces the ethical dilemma of ________. A) dealing with confidential information B) sexual harassment C) treating people unfairly D) conflict of interest

Q: Sexual harassment is ________ and ________. A) illegal; unethical B) common; alright C) funny; acceptable D) unethical; legal

Q: A company ethical code usually specifies how far employees can go before an unethical act is classified as being illegal.

Q: When a company declares bankruptcy, the actions of top management might readily be considered legal but unethical.

Q: A survey indicated that only about five percent of employees have observed unethical conduct on the job.

Q: Rex has a strong tendency to morally disengage so he feels no distress when his insurance company sends him a claim check for $10,000 more than he deserved.

Q: One way for employers to ensure ethical treatment of their employees is to ________. A) hire only relatives of the employer B) eliminate bias and prejudice C) avoid making decisions based on qualifications D) reward the employees they get along with best

Q: An example of a company action that should be considered legal but unethical would be to ________. A) hire a friend who was less qualified than other candidates B) pay a teenager less than the minimum wage because the person needed job experience C) promote only people of the same race as you D) allow lunch breaks of only ten minutes to increase productivity

Q: A survey about ethics in business reported in the human relations text indicated that about ________. A) 99 percent of employees prefer high pay to good ethics B) one percent of employees have observed misconduct on the job C) 40 percent of employees have observed misconduct on the job D) 95 percent of employees think that top management is unethical

Q: Nancy has a strong tendency to morally disengage. As a result, when Nancy sells some company supplies on eBay for her own profit she is likely to ________. A) turn herself in to a company official B) feel no distress from being unethical C) suffer from extreme role conflict D) share her profits with the company

Q: Adrian is a strong believer in the rights of all animals, including ants, termites, and rodents. So when he takes a position as an accountant in an exterminating company, he is likely to suffer from person-role conflict.

Q: A starting point in finding a good fit between individual and organizational values is to identify what type of work would be the most meaningful.

Q: Kelsey is a member of Generation Y. Because she holds a professional-level job in an organization, she will frequently have to fight the generational stereotype that her work ethic is on steroids (way too strong).

Q: One of the negative stereotypes about Gen Y members of the workforce is that their strong work ethic embarrasses older workers.

Q: The values we pick up as a result of being part of one generation quite often stick with us, even when we move into another generation from the standpoint of age.

Q: Casey has strong pragmatist values so she places the highest value on tangible accomplishments such as earning a high income or building a house.

Q: Trudy wants to comply with the demands made by her supervisor, but they conflict with Trudy's personal values. Trudy is suffering from ________. A) her value for power B) humanism C) perception conflict D) person-role conflict

Q: Which one of the following is not particularly a negative stereotype that members of Gen Y often have to overcome? A) They are too formal in their speech. B) They are entitled. C) They have a weak work ethic. D) They are self-centered.

Q: Ricardo is industrious, well organized, self-controlling, responsible, traditional, and virtuous. It is likely one of Ricardo's values is ________. A) conscientiousness B) adventure C) being liked D) power

Q: Sally has a strong need for self-awareness, personal growth, and a sense of being individual and unique. It is likely one of Sally's values is ________. A) becoming wealthy B) being liked C) corporate spiritualism D) humanism

Q: According to the value of corporate spiritualism, company employees are required to attend religious services just before starting the work day.

Q: The digital life style has become a value for many people.

Q: If you know what is important to you in life, it will help you get through the on-the-job frustrations you might face.

Q: A value in relation to an individual refers to how much that individual thinks he or she is worth.

Q: Cliff, the CEO of a company that makes plumbing equipment, wants his company to be modern and forward looking. He should therefore emphasize the company value of ________. A) maximizing shareholder value B) everyday low prices C) sustainability D) greed

Q: Whole Foods Market Inc. provides funds for employees facing emergencies, thereby demonstrating the corporate value of ________. A) kindness and compassion B) sustainability C) profit maximization D) bureaucracy

Q: A value employees may acquire as a result of being part of an organization where management is as concerned about the well-being of their employees as they are about profits is ________. A) looking out for oneself B) corporate spiritualism C) greed D) technology

Q: ________ converts ________ into action. A) Motivation; ethics B) Ethics; values C) Perceptions; behaviors D) Attitudes; motivation

Q: ________ establish the basis for ethical thinking and behavior. A) Fears B) Dreams C) Values D) Motivations

Q: Darwin frequently attains goals that make good use of his capabilities, so he will most likely experience frequent periods of happiness.

Q: Sara believes that her life has above-average meaning. As a result, she is most likely to feel happy much of the time.

Q: Earning large sums of money tends to lower a feeling of well-being, because wealthy people worry so much about soon becoming poor.

Q: Being fair, kind, and trusting of others does not lead to happiness, because they tend to take advantage of you.

Q: Self-esteem is important to happiness because self-love must come before love for others.

Q: A research study suggested that people with the most social connections, including friends, spouses, neighbors, and relatives tended to be the happiest.

Q: Although many people may have similar spheres of life, the importance they attach to each sphere may differ substantially.

Q: Happier people have better physical health, achieve more career success, work harder, and are more caring and socially engaged.

Q: Research suggests that happiness is almost a random event, so it is mostly a waste of time to take concrete steps to achieve happiness.

Q: Most people know they have made a good decision when it leads to ________, A) a feeling of having outsmarted the competition B) happiness or closely related emotions C) a slightly increased level of stress D) more decisions to make

Q: According to the spheres of life model, happiness occurs when ________. A) the two hemispheres of the brain support each other B) a person has at least six spheres of life C) the six spheres of life are spinning rapidly D) the various components of life work together in harmony

Q: Research about social networks and happiness indicates that ________. A) being connected to unhappy people brings happiness B) the happiest people avoid social networks C) being directly and indirectly connected to happy people enhances happiness D) spending money on people in your network brings a person happiness

Q: When making decisions, research suggests that an effective way of enhancing happiness is to seek ________. A) a mixture of positive and negative outcomes B) reasonable outcomes C) the best possible outcomes D) immediate feedback

Q: Judd has shown the motivating component of organizational citizenship behavior.

Q: Courtesy toward coworkers is an important component of organizational citizenship behavior.

Q: Aubrey uses her interpersonal skills to assist others in her place of work, thereby demonstrating the personal support dimension of organizational citizenship behavior.

Q: Billy Joe has a high standing on the personal support dimension of organizational citizenship behavior. So when a coworker asks for assistance with a difficult problem, Billy Joe is likely to say, ________ A) "What can I do to help you?" B) "Grow up, and solve your own problems." C) "If I help you, what will you do in return?" D) "What do I look like? A tech-support rep?"

Q: Executive secretary Mona engages in the personal support dimension of organizational citizenship behavior when she ________. A) comforts and consoles a coworker whose parakeet just died B) provides technical assistance to a coworkers whose desktop computer suddenly froze C) disposes of a hornet's nest in a light fixture in the office D) donates a higher-than-average amount to the United Way charity

Q: Al is always willing to go above and beyond his job description to help the company. Al is an example of ________, A) strong self-interest B) a nave person C) a good organizational citizen D) low emotional intelligence

Q: Attitudes can be changed by reversing the processes by which they were formed.

Q: One justification for management investing time and money in satisfying employees is that satisfied employees are more likely to satisfy customers.

Q: Negativity and cynicism on the job is never helpful, even in jobs such as auditor or store detective.

Q: Sasha works as a makeup specialist in a funeral parlor. Although many people make jokes about her work, Sasha finds it to be very meaningful, thereby contributing to her job satisfaction.

Q: A survey conducted by the Society for Human Resource Management found that the two major drivers of job satisfaction are gift certificates and adequate parking space.

Q: The negative side to workers "putting on a happy face" is that it can lead to stress, burnout, and job dissatisfaction.

Q: Which one of the following is likely to have the biggest positive impact on job satisfaction? A) Company-paid car washes B) Company-paid pet health insurance C) Opportunity to work from home D) Positive interpersonal relationships in the work environment

Q: A potential problem of workers putting on a happy face is that they might ________. A) lose their emotional intelligence B) make unrealistic demands on management C) neglect good customer service D) suffer from stress and job dissatisfaction

Q: Austin is on an urgent business trip using his own car, and drives at 15 miles per hour beyond the speed limit. Austin displays cognitive dissonance by saying to himself, "I am aware of the speed limit on this highway, but the limit does not apply to a very important business trip."

Q: Gwenn is the general manager of a pharmaceutical company. Her best strategy for increasing the job satisfaction of employees is to ________. A) give them free over-the-counter medications B) create conditions so they can have fun and happiness on the job C) grant them cost-of-living pay increases D) improve the quality of food in the company cafeteria

Q: Changing your attitude about your salary upon learning that others doing the same work as you receive a much higher salary is an example of ________. A) cognitions B) emotional intelligence C) a behavioral component of attitude D) jealousy

Q: After receiving poor service at the same restaurant on three different occasions, Andrea developed a negative attitude about the restaurant. Andrea's attitude was the result of ________. A) emotional intelligence B) cognitive dissonance C) conditioning D) poor restaurant choices

Q: Receiving direct instruction from someone you respect ________. A) is a starting point in developing attitudes B) tells you how to decide what not to do C) makes you make poor decisions D) makes you a good citizen

Q: When knowledge, information, attitudes, or beliefs are contradictory, ________ is often experienced. A) motivation B) cognitive dissonance C) unhappiness D) self-esteem

Q: Professor Rob makes positive statements about his students in a report to the dean. Professor Rob is demonstrating ________ components of attitudes. A) motivational B) cognitive C) behavioral D) citizenship

Q: An overt display of emotion is likely to be equally effective across many different cultures.

Q: The widespread use of anger management suggests that many people need to further advance their emotional intelligence.

Q: Police officer Elsa experiences high emotional labor in carrying out her job. She most likely needs a high degree of emotional intelligence to attain good job performance.

Q: A finding about emotional intelligence is that if you know how to project emotion, you will be spreading that positive feeling in your immediate workplace.