Q&A Hero

Q: The modern worker is advised to write text-style messages on work-related social media to display a high level of professionalism.

Q: The most frequent workplace use of social media is to post jokes, cartoons, and amusing photos to boost worker satisfaction and morale.

Q: A major justification for a company going to the expense of business travel is that ________. A) building relationships in person is effective B) business travel is fun for many workers C) business travel is a tax deductible expense D) many workers dislike electronic forms of communication

Q: Supervisor Jason is not making the most effective use of social media when he ________. A) posts compliments about his employer B) uses it as a method of helping others grow and develop C) informs members of the team about legislation that could affect their work D) uses these sites to eliminate face-to-face interactions with work associates

Q: A recommended approach for using social media to create a positive impression in the workplace would be to ________. A) post a few jokes about your employer B) use texting-style writing to demonstrate that you are cool C) use professional-level skills when you compose messages D) make fact-based criticisms of company executives

Q: Your personal communication style is such a key aspect of your behavior that it is a major component of your personality.

Q: A lot of extra mental effort is required to lie frequently.

Q: The study of nonverbal communication has advanced to the point that a few nonverbal indicators of lying have been discovered that have an accuracy rate exceeding 98 percent.

Q: Touching others in a non-offensive way who are about the same organizational rank is often used to convey agreement and reassurance.

Q: Matilda wants to sends a warm and caring message to a teammate so it is a good idea for Matilda to deliver the message standing up, and closing her fist.

Q: Leaning toward another person suggests you are favorably disposed to his or her message.

Q: Total social distance covers from about four to twelve feet.

Q: Malcolm, the manager of a commercial bank, wants to communicate the message that the bank is serious and strictly business. A good idea would be for Malcom to have the bank painted with colorful murals, including drawings of wild animals and skateboarders.

Q: Sales representative Dana sends a mixed message when she says she enjoys doing business with you and smiles enthusiastically at the same time.

Q: Your personal communication style reflects ________. A) the signature you use on e-mail B) your level of persuasiveness C) listening skill D) how you combine verbal and nonverbal communication

Q: A nonverbal indicator that a person is lying is likely to be ________. A) a symmetrical smile B) maintaining eye contact without constant staring C) difficulty in maintaining eye contact D) facial expressions that last about four or five seconds

Q: Stan wants to use nonverbal behavior to convey the fact that he is intelligent. Stan could accomplish his goal best if he ________. A) wore expensive clothing B) developed a high-quality voice C) wore gold jewelry D) spoke in a whisper

Q: Maria wants to use hand gestures to communicate a positive attitude, so she should ________. A) keep her hands in her pockets when possible B) make fists when speaking with people C) place both hands on her head when asked a question D) make frequent use of hand gestures

Q: Ralph is an effective communicator, so he knows that communication barriers are the most likely to take place when messages are decoded.

Q: Most job mistakes and marital disputes are considered to be communication problems.

Q: We know that the communication cycle is complete only after the ________ step has been taken. A) action B) decoding C) ideation D) encoding

Q: The first step in the communication process is ________. A) choosing a channel B) encoding the message C) decoding the message D) eliminating noise

Q: Emotional intelligence contributes to effective decision making because it ________. A) focuses on increasing your creative output B) takes the feelings out of decision making C) allows you to vent your anger freely D) helps you regulate your emotions to make a good decision

Q: According to the technical definition of the term, you know you have a problem when ________. A) you experience stress B) there is a gap between what exists and what you want C) you have to choose among alternatives D) there are too many challenges facing you in one day

Q: Gus has excellent spatial intelligence, so he will probably take readily to 3-D (three-dimensional) printing using a computer.

Q: Jill wants to capitalize on the concept of multiple intelligences, so she should discipline her mind to multiply her mental effort.

Q: When people are in a high state of emotional arousal, their ability to think critically often diminishes.

Q: An important component of critical thinking is to exclude alternative arguments about the problem at hand.

Q: The artist role in being creative involves stretching your imagination and asking "what-if" questions.

Q: Creative problem solving when not at your best often works because when you are fatigued, the mind increases its filtering mechanisms thereby screening out ineffective ideas.

Q: Carlos, a packaging design specialist, is likely to enhance his creativity when he seeks feedback on his performance from both his manager and coworkers.

Q: Being a couch potato (someone who avoids physical exercise) is known to increase creativity because the brain does not become oversupplied with oxygen.

Q: An analysis of many studies suggests that multicultural experiences enhance a person's ability to engage in creative problem solving.

Q: Establishing idea quotas for yourself often inhibits creativity because you might feel under too much pressure to think creatively.

Q: Bert applies the technique of brainwriting correctly when he sends tweets to his followers to obtain their input on a work problem he faces.

Q: An important strategy for enhancing the outcome of brainstorming is to have intellectually and culturally diverse group members.

Q: Abigail, a registered nurse, is correct when she states, "A major block to my creativity in applying patient care is to perceive things in a traditional way."

Q: Tanya wants to become an Olympic ice skater. She should therefore concentrate on developing which one of the following multiple intelligences? A) Bodily Kinesthetic B) Spatial C) Linguistic D) Naturalist

Q: A major component to any form of critical thinking is to ________. A) accept the conclusions of experts B) maintain an optimistic and cheerful outlook C) accept the stated and unstated assumptions D) systematically evaluate the evidence

Q: The lawyer role in the technique, "Play the roles of explorer, artist, judge, and lawyer" involves ________. A) collecting as much evidence as you can before offering a suggestion B) judging whether an idea has merit C) getting your creative idea implemented D) searching through documents for a good idea

Q: City planner Nadia is a morning-type person but today decides to engage in creative problem solving at midnight. If she is successful it might be because ________. A) the wine she probably drank will enhance her creativity B) she can think more loosely and let in unusual thoughts C) she can escape multicultural experiences D) creativity is stronger when it is dark outside

Q: An effective way of enhancing creativity on the job is to ________. A) seek feedback on your performance B) avoid physical exercise during the working day C) avoid the pressure that stems from placing an idea quota on yourself D) ignore what others have to say about your job performance

Q: Studies suggest that multicultural experiences often enhance creativity in all but in which one of the following ways? A) Giving us direct access to novel ideas B) Helping restrict the range of ideas we accept C) Helping us recognize that the same behavior might have different functions and implications D) Shaking up thinking enough to help us engage in unconventional thinking

Q: Jerry has become much more intellectually flexible since beginning his job with a jewelry company, which is very helpful in his overcoming a fixed way of thinking. This is also referred to as the ability to overcome ________. A) intrinsic motivation B) emotional intelligence C) a traditional mental set D) a job loss

Q: A recommended starting point in becoming a more creative problem solver is to ________. A) take a nap to rest your mind B) jump into a brainwriting session C) make up a few good jokes related to your work D) believe that you can be a creative problem solver

Q: A technology executive, referenced in the human relations text, contends that constraints often enhance creativity because workers rise to the occasion.

Q: A key contributor to being more creative is to be in a bad mood because when we are discouraged or depressed, we become more imaginative.

Q: Humor is a stimulant to creativity because it tends to get creative juices flowing.

Q: Todd has a high degree of creative self-efficacy so he will minimize attempting to solve problems that lack a standard solution.

Q: An important method for being creative is to carefully keep unrelated ideas separate to attain pure solutions to problems.

Q: One reason that humor enhances workplace creativity is that humor ________. A) helps prevent the attitude that work is serious business B) will sometimes point to problems and a possible solution C) helps compensate for low intelligence D) helps block using old solutions to new problems

Q: Alberto, a store-window decorator, is in a wonderful mood today, so we can anticipate that he will be ________. A) too ready to dismiss the importance of his work B) at his creative worst C) at his creative best D) less creative than usual because he will be distracted

Q: The saying, "Necessity is the mother of invention," emphasizes the contribution of ________ to creativity. A) certain mental activities B) ability C) intrinsic motivation D) environmental conditions

Q: People are the most likely to be creative when they are motivated primarily by the ________. A) potential financial reward for being creative B) satisfaction and challenge of the work itself C) fear of job loss for not being creative D) opportunity to obtain recognition for the creative idea

Q: Intrinsic motivation contributes to creativity because it ________. A) satisfies the need for recognition and other awards B) helps the problem-solver conform to the right way of thinking C) provides the facts needed for creativity D) enables the problem-solver to be fascinated with the task

Q: Laura is known to have a high degree of creative self-efficacy, so it would be a good idea for her manager to assign Laura to a task requiring ________. A) limited self-confidence in solving problems B) limited cognitive skills C) a standard solution D) a creative solution

Q: The accumulation of knowledge contributes to creativity because knowledge ________. A) can be substituted for intuition B) supplies the building blocks for generating and combining ideas C) prevents too much mental flexibility D) allows for the development of a traditional mental set

Q: Robin has an ability to know what information is relevant, to find connections between the old and the new, to combine facts that are unrelated, and to see the "big picture." Another way to say this would be to say Robin has ________. A) problem-solving paralysis B) insight C) a lack of concern for details D) a strong personality

Q: Pam is unhappy because her attempt at establishing an online jewelry business has failed. The point of her using a worst-case scenario is to find a couple of people to blame for her failed business.

Q: Asking "but-not" questions is a useful tool for identifying the cause of problems.

Q: An exit strategy is most likely to be applied to the problem-solving and decision-making step referred to as ________. A) be aware of problem or opportunity B) find creative alternatives C) evaluate the choice D) identify causes of the problem

Q: Barry purchases a cartridge refill franchise, mostly with borrowed money. His worst-case scenario is likely to focus on what to do if he ________. A) cannot find enough clerks to help run the store B) runs short on refill ink C) forgets to smile at customers D) does not generate enough business to pay his bills

Q: The flow experience occurs when the problem-solver allows his or her concentration to wander.

Q: Intuition is based on expertise that stems from experience, and excludes feelings and emotions.

Q: High emotional intelligence is important because it helps managers and professionals keep emotions out of decision making.

Q: Formal education often inhibits problem solving and decision making because the person is exposed to so many principles and facts.

Q: You know that you have a problem when there is a gap between what you would like and what you have now.

Q: Research suggests that an individual's response to loss is ________. A) about the same as response to gains B) more intense than his or her response to gains C) strongest when he or she is a consistent loser D) strongest when he or she is a consistent winner

Q: With respect to problem solving, the need for risk taking and thrill seeking ________. A) leads to procrastination B) leads to perfectionism C) is almost always a liability D) is sometimes an asset

Q: A notable consequence of perfectionism is that it often leads to a(n) ________. A) sudden increase in satisfaction with the task B) feelings of euphoria while solving a problem C) delay in making decisions D) lack of concern for details

Q: The flow experience occurs when someone ________. A) is totally absorbed in his or her work B) allows his or her concentration to wander C) gets the creative juices flowing D) is under heavy pressure

Q: June relies on bringing up facts and emotional hunches at the same time. This is referred to as ________. A) long forgotten information B) traditional thinking C) long-term memory D) intuition

Q: Ariana is engaging in whistle blowing when she informs top management that her supervisor, Fred, is collecting child pornography on his company laptop.

Q: An important contribution of an ethics training program is to start a useful dialogue about right and wrong that employees could recall when faced with an ethical temptation.

Q: The purpose of a company ethics hotline is usually to give employee suggestions about how far they can go in deceiving customers.

Q: Developing relationships with coworkers has little effect on ethical behavior in the workplace.

Q: "Was justice served by my decision?" is an example of an ethical screening question.

Q: Priscilla has the character trait of responsibility, suggesting that she will behave most responsibly in situations where such behavior helps her gain an advantage.

Q: Melinda observes her boss using his company credit card to purchase athletic shoes. Melinda can engage in whistle blowing when she ________ A) says to her boss, "You are a naughty boy." B) says to her boss, "How about a pair of athletic shoes for me?" C) reports the incident to top-level management. D) decides to ask for a transfer.

Q: Workers who want an ethical role model to follow should ________. A) confine their search to the executive suite B) usually avoid observing managers in their own company C) look for a listing of ethical managers on the company intranet D) search among managers they know well