Q&A Hero

Q: A starting point in being able to motivate another person is to ________. A) estimate his or her level of intelligence B) know what he or she wants C) identify his or her culture D) identify whether the person is extraverted or introverted

Q: One commonly used meaning for motivation is an internal state that leads to effort expended toward objectives. A second widely used meaning for motivation is ________. A) lack of effort toward objectives B) trying but never succeeding C) doing only what is expected of us D) an activity performed by one person to get another to accomplish work

Q: A major challenge facing the first-time leader is overcoming the need to be liked by everybody.

Q: An inevitable challenge facing the first-time leader is uncertainty over ________. A) whether or not to accept leadership from one's own boss B) how much time to spend leading versus doing individual tasks C) spending time listening to subordinates D) building relationships with subordinates

Q: Experience in first-level supervision has only modest value for developing your leadership potential.

Q: Baxter is effective at self-leadership, so he is likely to ________. A) start work late and leave a little early B) stick by the minimum required of the job C) wait for an external leader to give him instructions D) take the initiative to work on problems in his group

Q: Which one of the following is probably the least effective way of a person developing his or her leadership potential? A) Acquiring broad experience B) Self-development of leadership characteristics and behaviors C) Be self-reliant rather than worrying about feedback D) Continual learning

Q: Ted, the credit manager in a truck dealership, provides political support to the group when he uses his good relationship with the dealership president to fund new furniture for the group.

Q: When a leader asks group members what he or she can do to make their jobs better, the leader is using a tactic that frequently damages his or her relationship with the group.

Q: A study with bank employees suggested that when the leader had a quite different quality of relationships with group members, team coordination improved and performance increased.

Q: According to the leader-member exchange (LMX) model, the leader typically has different relationships with the various group members.

Q: Addison, a human resources director, provides leader political support to the group when she ________. A) conducts a group discussion about frustrations within the group B) suggests to higher management that she could lay off three specialists C) provides emotional support to each group member D) uses her influence to get a bigger budget for the group

Q: The leader-member exchange model (LMX) ________. A) recognizes that leaders develop unique working relationships with each member of their workgroup B) proposes that leaders treat all of the members of their workgroup exactly the same C) welcomes cultural diversity within the workgroup D) believes managers yield to group opinion when necessary

Q: Although style flexibility is an important leadership characteristic, it is likely to interfere with adapting your leadership to differences in cultural values.

Q: A team leader exercises strong control over team members and group activities.

Q: Pedro is a leader who emphasizes initiating structure, so he will most likely give precise instructions to group members with respect to their work.

Q: Customer care center manager Stacy tends to be patient and easy-going with new staff members, but more impatient and demanding with her experienced tech- support specialists. Stacy is exhibiting the leadership behavior of ________. A) initiating structure B) style flexibility and adaptability C) leader-member exchange D) team leadership style

Q: Hugo, a turnaround specialist, is hired to fix an almost bankrupt meat-packing company that has been on the verge of collapse for many years, and has far too many employees for its sales volume. To fix the company, Hugo should probably use which style of leadership? A) Democratic B) Team C) Autocratic D) Servant

Q: When Elliot's team describes him as a consensus leader, it could be the result of his tendency to ________. A) make all of the decisions on his own B) gather the group's opinions, but then to decide on his own C) avoid decision making D) encourage group discussion about an issue, and then to make a decision that reflects the opinion of the majority of the group

Q: Margaret capitalizes on the talents of her work group by sharing decision making responsibilities with them. Margaret is likely a(an) ________. A) autocratic leader B) lazy leader C) participative leader D) cheerleader and motivator

Q: The attitude of most servant leaders is that the leader is in charge, and subordinates are there to serve his or her best interests.

Q: Asking group members penetrating questions is considered to be an effective leadership tactic.

Q: A basic, but effective, leadership behavior is to provide group members frequent feedback on their performance.

Q: Being in the same room with subordinates has proven to be an ineffective leadership technique because the leader invades the space of the group members.

Q: According to the Pygmalion effect, expecting group members to perform well often raises their level of performance.

Q: One of the ways in which an effective leader operates is to make the path to attaining a goal more difficult, so as to keep the group energized.

Q: One of the ways in which an ethical leader strengthens the organization is by serving as a model for others.

Q: The most effective type of humor for a leader is to keep in mind a large collection of jokes so he or she can tell one for most occasions.

Q: Dallas wants to be the servant leader of her group of franchise operators. Dallas should therefore ________. A) work on a large number of problems facing the operators B) listen carefully to the concerns of the franchise operators C) treat the operators as servants in a nice way D) treat the operators as servants in a mean way

Q: A leader should occasionally ask the right questions because ________. A) it is a good way to keep group members in line B) it is an effective way of making group members think that something was their idea C) few group members are likely to listen to suggestions from the leader D) the collective intelligence of group members is needed to solve problems

Q: Interviews with several business executives about the importance of being in the same room with subordinates suggest that ________. A) there is no good substitute for this activity B) videoconferencing works just as well C) individual Skype interviews are equally effective D) this type of behavior leads to too many charges of sexual harassment

Q: Lori, the manager of a home-health aide agency, engages in direction setting when she informs the group that ________. A) absenteeism and tardiness will not be tolerated B) the agency will now focus on helping disabled people C) new devices for measuring blood pressure will soon be installed D) home health aides should stop eating food with trans fats

Q: An easy way for a leader to be ethical is to ________. A) avoid listening to grievances and complaints B) avoid thinking about the financial consequences of decisions C) follow the Golden Rule D) follow the WIIFM principle

Q: When a leader projects a vision, the biggest impact is for the short term, such as one month.

Q: Research suggests that cognitive skills are even more important for leaders when their job involves helping making decisions about the actual work the group is performing.

Q: Mindy is a leader with strong character, so even when her boss asks her to cheat a little on reporting financial results, Mindy resists the demand.

Q: A deficit in emotional intelligence has led to difficulties for many leaders.

Q: Biff is a highly self-confident leader of a police worker unit, so he runs the risk of sometimes ignoring potential problems by thinking, "I can handle whatever comes my way."

Q: Abigail, the manager of a veterinary clinic, is demonstrating proactive leadership when she investigates the feasibility of the clinic treating exotic pets, such as snakes and Viet Nam pigs.

Q: The study of leadership warrants your attention because today people at all levels in organizations are expected to exert some leadership.

Q: An effective leader brings about the results needed without worrying about job satisfaction and morale.

Q: Norm, the president of the heating and air conditioning division of his company, establishes a vision for his division that includes the idea of creating comfortable internal environments for thousands of workers. In the process of establishing this vision, Norm is engaging in the leadership behavior of ________. A) direction setting B) giving frequent feedback on performance C) setting high expectations D) being a servant leader.

Q: Which one of the following would be the least effective way to develop charisma? A) Make frequent use of metaphors and analogies B) Keep emotions under tight control C) Be highly energetic and goal oriented D) Be willing to take personal risks

Q: Which one of the following would be the most effective way to develop charisma? A) Be emotionally reserved and somewhat cold B) Minimize personal risk taking C) Make ample use of true stories D) Be laid back and not overly concerned about attaining goals

Q: A vision in leadership refers to ________. A) an optimistic picture of the future of the organization B) a leader's ability to see through problems C) an historical view of the organization D) the leader's ability to inspire people

Q: Whether or not a leader is charismatic is determined by ________. A) a leader's level of self-confidence B) how much the leader really likes people C) a combination of intelligence and personality D) the subjective perceptions of the people being led

Q: Which one of the following characteristics would be the most directly helpful when a leader has to think of new product ideas for his or her group? A) Charisma B) Emotional intelligence C) Sense of humor D) Cognitive skills

Q: Samantha is known for walking the talk, or showing consistency between her words and her actions. Samantha has developed a reputation for ________. A) self-confidence B) emotional intelligence C) trustworthiness D) high energy

Q: Richard has learned to control his temper and to listen emphatically to his employees. Richard demonstrates ________. A) a method of being too soft with people B) emotional intelligence C) self-confidence D) a method of being too tough with people

Q: Lisa is a self-confident leader. To multiply her effectiveness she might combine her self-confidence with ________. A) humility B) arrogance C) low courage D) insensitivity

Q: A key behavior of a proactive leader is that he or she ________. A) takes the blame for mistakes within the group B) frequently brings about environmental change C) is more concerned about morale than meeting deadlines D) holds back on taking the initiative

Q: You know that Baldwin is an effective leader when he helps the group accomplish its objectives without ________. A) having to work excessive hours B) receiving input from group members C) going over budget D) neglecting satisfaction and morale

Q: The attitude, "take the problem professionally not personally" is based on the fact that many difficult people are out to get you.

Q: Colby, a coworker of yours, is a high-maintenance person. A caution you might take is to guard against him becoming too dependent on you.

Q: A problem in dealing with difficult people on the job is that many of them might be suffering from a personality disorder.

Q: A potential problem in dealing with difficult people, especially a high-maintenance person, is that he or she will become overly dependent on you for solutions to problems.

Q: Maggie is classified as the office magpie, suggesting that she is too busy to engage in social conversations with others during the workday.

Q: To use humor effectively in dealing with difficult people, show them ________. A) how disturbed they really are B) that they are a welcome team member C) that they are creating synergy D) how their behavior is blocking others

Q: Vanessa is a top sales representative, yet at the same time she is an egotist, prima donna, and a poor team player. Which type of difficult person best fits her description? A) Destructive hero B) Office magpie C) Chicken little D) Lone wolf

Q: Effective negotiators tend to be the first to begin talking, and then continue the pattern of dominating the discussion.

Q: Marco, a union representative, wins a bigger wage concession than management wanted. To engage in face saving, Marco might say at the end of negotiation, ________ A) "Management can't win all the time." B) "Be happy. It's about time our workers got what they needed." C) "Our workers will be getting a higher wage than you wanted. But don't worry. Your generosity will pay off in higher productivity to cover the increased costs." D) "I've studied the annual report, and I know you can afford the salary increase."

Q: With respect to listening, a recommended negotiation tactic is to ________. A) be the first to listen B) be the last to listen C) do the most talking, and let the other side listen D) listen only as a last resort

Q: Allowing too much room for compromise often leads to the error of making an implausible demand or offer.

Q: The grievance procedure is an informal process for resolving conflict in which the two parties in conflict work out the problems themselves without going to the company.

Q: One way of reframing a conflict situation is to step back, take a deep breath, and ask a question such as "Is the person really angry at me or just worried and anxious?"

Q: A person who resolves conflict through cognitive restructuring searches for the beneficial aspects in a negative situation, thereby decreasing the area for dispute.

Q: A typical side effect from using the technique "disarm the opposition," is the person with whom you are in conflict will then be willing to assist you with your problem.

Q: Gertrude's boss says to her one day, "You're looking sexy for an old gal." Gertrude retaliates by hiring a lawyer to sue the company for $300,000 for having been sexually harassed, as well as being the victim of age discrimination. Gertrude is using the technique of win-lose conflict resolution.

Q: The final step in the grievance procedure is ________. A) arbitration B) involvement of higher-level manager and local union president C) involvement of second-level manager D) disarm the opposition

Q: A coworker annoys you by frequently asking how to carry out certain functions on a computer. To use the technique of cognitive restructuring you would say to yourself, ________ A) "It's fun being annoyed." B) "Why worry? I'll soon find a way to get even." C) "Teaching another person is a learning experience for me." D) "I will breathe deeply each time I deal with this computer illiterate."

Q: The technique, disarm the opposition, assumes that ________. A) the other side has less power than you B) the other side has very little power C) you are completely innocent D) you have done something wrong

Q: Pat states clearly what she wants and how she feels in a given situation without being abusive, abrasive, or obnoxious. Pat would fall into the category of ________ people. A) assertive B) passive C) aggressive D) non-assertive

Q: A negative side effect noted of workplace conflict is that the people involved often ________. A) receive attention from management B) become united after the conflict C) waste time and energy that could be to used in useful purposes D) become more creative

Q: A positive side effect noted of workplace conflict is that the people involved often ________. A) receive recognition from management B) become more creative C) give money to charity out of guilt D) find better employment elsewhere

Q: Racial harassment in the workplace is considered legally acceptable so long as the harassment does not include a sexual element.

Q: An analysis of many studies indicated that the consequences of sexual harassment of women included decreased job satisfaction and lower commitment to the employer.

Q: An art professor who permits students in the class to draw pictures of a live nude model would almost automatically be charged with sexual harassment.

Q: Sending sexually explicit photos of oneself accompanying a text message is not classified as sexual harassment because the photo and message is sent to the other worker's personal smartphone.

Q: Sexually-oriented offensive behavior by customers directed toward employees does not classify as sexual harassment because of the widespread belief that the customer is always right.

Q: A survey of faculty members found that work-group support tended to intensify work-family conflict because colleagues made the faculty members feel guilty about taking time from work to deal with family problems.