Q&A Hero

Q: According to the eight stages of human development formulated by Erikson, a person has to learn to resolve a crisis at each stage before successfully negotiating the next stage of life.

Q: According to Erikson's eight stages of development, ________ is the first stage. A) autonomy versus shame B) initiative versus guilt C) trust versus mistrust D) industry versus inferiority

Q: While first building your network, it is best to be inclusive in terms of gathering a wide range of contacts.

Q: A study conducted in Germany with over 200 workers showed that networking ________. A) really does enhance success B) has some benefits but yields a poor return on investments C) enhances satisfaction but is not associated with financial success D) has its biggest impact during the first few years of a career

Q: Gerard is attempting to build his career through networking. A good idea for him to get started is to ________. A) focus on high-level, influential contacts B) purchase a service which will provided an immediate 3,000 Twitter followers C) be inclusive in terms of inviting a wide range of people into his network D) invest all his networking time online

Q: Laura has a boss younger than she, so Laura should ________. A) explain the age difference is making her uncomfortable B) focus on work issues rather than the age difference C) ask for a transfer whenever it fits the company needs D) wait eagerly for her boss to fail

Q: One reason that attaining balance in your life will help you advance in your career is that the balance will give you additional energy and vitality.

Q: A recommendation for building a good relationship with a boss younger than you is to point out on occasion how what the boss wants to do was tried in the past and did not work.

Q: A good starting point in developing a constructive relationship with a subordinate older than you is to show respect for his or her experience.

Q: Having several mentors is a career-advancement tactic that will often backfire because multiple mentoring suggests disloyalty on your part.

Q: Alicia has established the long-range goal of becoming an international marketing specialist. It would be helpful for her to support this long-range goal with an intermediate goal such as learning another language and culture.

Q: A recommendation for dealing with a subordinate older than you is to ________. A) point out quickly how your technical knowledge is more current B) explain that you have a good relationship with your parents C) show respect for the subordinate's wisdom and experience D) show sympathy for the fact that the subordinate may have fatigue problems

Q: Because organizations make internal changes so frequently, a recommended way of setting career goals is to ________. A) focus on the type of work you would like to do in the future B) establish goals for the specific positions you would like to occupy in the future C) set a goal of changing positions every year D) ask your manager or a human resource specialist to set goals for you

Q: Alivia commits a political blunder when she posts exaggerated praise about her employer's major product on three different social media sites.

Q: Zach, an engineering technician, wants to build his personal brand. A good way for Zach to accomplish his goal would be to develop an outstanding reputation.

Q: The widespread use of electronic devices in organizations has created many new challenges in practicing good business etiquette.

Q: Adding good communication skills to good technical skills will often help boost a person's career because the technical skills will then become more apparent.

Q: Nonverbal communication plays an important part of appearing in control, and therefore creating a positive impression.

Q: One reason proactive personalities perform better is that they develop the social networks they need to help them achieve their goals.

Q: Suzanne is a star performer meaning that she contributes a disproportionate amount of output to her employer.

Q: Research suggests that prosocial behavior helps a person's career in such ways as making meaningful connections with people.

Q: Current thinking on the subject indicates that the type of talent necessary to project your career will take many years of hard work to develop.

Q: Wayne. as loan officer in a bank, is most likely committing a political blunder when he ________. A) ignores the banks' dress code B) uses a bumper sticker indicating his political preference C) attends a bank picnic wearing a tank top D) asks for feedback on his performance

Q: A key way to develop your personal brand is to ________. A) get a patent B) brag about everything you do C) identify the qualities or characteristics that distinguish you from your coworkers D) define yourself by your job title or job description

Q: A general guideline about business etiquette is to ________. A) keep your needs first B) forget about tradition, and be modern C) retain your individuality D) make other people feel comfortable in your presence

Q: When engaging in new learning, it is important to ________. A) get a certificate for all courses or seminars attended B) remain open to new viewpoints on your established beliefs C) let others know of your established beliefs D) attend the same sessions as your boss

Q: Documenting your accomplishments is important because the record could be ________. A) valuable when employees are being considered for promotion B) used to verify new learning C) useful for evaluation of employees D) all of the above

Q: Physician assistant Lois wants to project an intelligent appearance. She should therefore ________. A) slouch when she talks to people B) look at others while speaking C) show others that she keeps Google.com open on her smart phone D) smile frequently when interacting with others

Q: Jeff continually identifies opportunities and acts on them until he brings about change. Jeff likely has a ________ personality. A) proactive B) reactive C) type B D) counterproductive

Q: Statistically speaking, a star performer is a worker who ________. A) performs in the top one percent for three consecutive years B) performs in the top 20 percent in any given year C) contributes a disproportionate amount of output D) places in the top half of performers in his or her company

Q: Katrina is passionate about her work as a banquet manager in a hotel. As a result she is likely to ________. A) expect perfection from the members of her team B) study information regularly about new developments in banquet management C) leave her position in the near future to pursue a career closely related to a hobby D) use her passion to compensate for any lack of expertise

Q: Anderson is being interviewed for a position as a property manager. A good question for him to ask is "Will I be reimbursed for my travel expenses to and from this interview?"

Q: The behavioral interview includes questions about how a candidate dealt with a particular problem in the past.

Q: A major purpose of the cover letter during a job search is to customize the job seeker's suitability for a specific job opening.

Q: A customized job rsum for a sales position would emphasize those aspects of the job seeker's background that are related to selling, even including being the head of the sales team for the high-school yearbooks.

Q: Claudia is searching for a job in the sports management field. Key words she should insert on her job rsum would include "awesome," "spectacular," "creative," and "lovable."

Q: Brad wants to make a good impression during his job interview on Skype. Brad is advised to ________. A) wear a black shirt and black tie B) surround himself in bright light C) look directly into the computer screen D) look directly into the webcam

Q: In her last interview, Marguerite was asked how she handled various problems in the past. This type of interview is called a ________ interview. A) behavioral B) phone C) projection D) communication

Q: A skill, as listed on a rsum, should indicate a (an) ________. A) course that you have taken B) capability you plan to develop C) activity you can perform now D) how well you performed in previous jobs

Q: The general purpose of a cover letter in the job search is to ________. A) customize your approach to a particular employer B) demonstrate your written communication skills C) explain your goals and salary requirements D) explain any deficiencies that might show up in a background check

Q: For job seeking purposes, a personal website is likely to be the most effective when you exaggerate your accomplishments and qualifications, and also display a little narcissism.

Q: If you are serious about your career, including a job search, it would be a good idea for you to enter your name in a couple of search engines and see what you find.

Q: A potential advantage of job search engines is that they offer the job seeker very wide exposure to job openings because they aggregate listings from so many sources.

Q: One reason it is helpful to have an online presence is that many employers search for potential candidates on social networking websites.

Q: With all the advances in communication technology, finding a job through a personal contact now ranks fourth as a method of finding a job.

Q: A study mentioned in the human relations text confirms what most job seekers know to be true: Newspaper classified are almost never used any longer by employers seeking job candidates.

Q: One of the major benefits of networking is that it helps place you in the internal job market.

Q: Research with students seeking full-time employment found that having a negative attitude prompted the students to do a better job in all phases of the job search.

Q: A person-organization fit in job hunting refers to whether or not a prospective employer can meet your salary expectations.

Q: A recommended way to be flexible in a job search is to be open to several types of positions that might fit your job search.

Q: With respect to references placed on job rsums, a CareerBuilder survey found that ________. A) almost 90 percent of managers found the references to be accurate B) most managers did not bother checking the references C) almost 90 percent of managers found the references to be inaccurate D) almost one third of managers reported finding false or misleading references

Q: Barry, a credit specialist, uses the keyword "creative" on his job search. The problem Barry would most likely face is that ________. A) few employers would want a creative credit specialist B) too many job seekers in too many fields use the same keyword C) the word "creative" is used too infrequently in job searches D) many prospective employers would think that he is lying

Q: Misty is searching for a position as a retail store manager. Which of the following might be relatively effective key words for her to place on her job rsum? A) Keyboarding, volunteer worker B) Dollar Store, guitar player C) Customer satisfaction, diversity skills D) Compulsive shopper, five credit cards

Q: Mike is a commercial landscaping specialist who wants to use the Internet for job hunting. Which one of the following tactics is the least likely to be successful? A) Type into the search box on several search engines, "commercial landscaping specialist positions." B) Send a tweet to people he is following and followers saying that he is hungry for work. C) Post his job rsum on several job boards such as CareerBuilder. D) Check into tjhe websites of commercial landscaping companies.

Q: A major feature of a job search engine is that it ________. A) aggregates job listings from many different sources B) excludes low-paying, difficult jobs C) includes only high-paying, interesting jobs D) screens out untrustworthy employers

Q: A key reason that social networking sites such as Facebook are helpful in conducting a job search is that ________. A) recruiters have just about stopped using traditional job-hunting sites B) employers like to learn a little bit about the goofy side of job candidates C) some employers recruit directly through these sites D) you can pick up negative gossip about potential employers

Q: The best way to reach the internal job market is to ________. A) search the classified ads B) respond to blind ads among the classified ads C) access the recruiting sections of the company website D) get someone to recommend you for a job

Q: A survey found that which one of the following was perceived by employers as the most useful in finding job candidates? A) Social networking sites B) Career websites C) Hiring back former employees D) Employment websites (e.g., an Employment Agency)

Q: When conducting a job search, being aware of the qualifications employers are seeking can help the job seeker emphasize ________. A) his or her characteristics that the employer might be seeking B) characteristics he or she hopes to develop in the future C) how he or she plans to overcome past mistakes D) what he or she expects from the employer

Q: A study with students seeking fulltime employment found that a positive attitude was ________. A) associated with setting unrealistic expectations about finding an ideal position B) effective for women but not for men C) positively related to obtaining a second interview D) perceived by many interviewers as annoying

Q: You know you have a good person-organization fit when ________. A) your employer offers ample vacations B) your personality and values mesh well with your employer C) your employer gives you an annual raise D) many other people with the same specialty work at your employer

Q: Your chances of finding suitable employment are directly proportional to the number of ________. A) followers you have on Twitter B) friends you have on Facebook C) positions you have held in the past D) positions that will satisfy your job objectives

Q: A major thrust of affirmative action programs is to encourage employers to correct past discriminatory practices.

Q: Thanks to advances in law and research about human behavior, employers now have clear-cut definitions covering almost all disabilities.

Q: Court rulings have suggested that it is illegal to discriminate against women and people of color even if the discrimination is based on an unconscious bias.

Q: A major purpose of affirmative action programs is to ________. A) correct past discriminatory practices B) make sure that members of the executive suite are culturally diverse C) develop cultural sensitivity among a wide variety of workers D) ensure that companies regularly conduct diversity training

Q: During a company picnic, marketing specialist Miriam tells the marketing vice president that she had been a man up until a few years ago. From a legal standpoint, the marketing vice president is advised to ________. A) investigate if Miriam applied to the company as a woman or man B) assign Miriam to a job that does not require customer contact C) simply acknowledge the fact and take no action D) send Miriam to diversity training

Q: Several court rulings have recognized that unconscious prejudice and bias ________. A) are too abstract an idea to be admissible in court B) can lead to fines and imprisonment for the people holding such prejudices and biases C) do not really exist because they are unconscious D) can prevent women and people of color from advancement after they have joined an employer

Q: Members of an employee network group are usually prohibited from making suggestions about products because an employee network group focuses on interpersonal relationships.

Q: As a general rule, an American company that wants to match organization diversity with community diversity should have a workforce composed of one-fourth Caucasians, one-fourth African-Americans, one-fourth Latinos, and one-fourth Asian-Americans.

Q: An important aspect of building a diverse team is to select members from different educational backgrounds and business specialties.

Q: Luther, a blind computer programmer at a giant high-tech company, joins an employee network group of blind and visually impaired employees. Luther's goal is most likely to ________. A) spend more time working from home B) affiliate with other company workers who have visual problems C) join in a class-action suit against the company for not hiring more blind and visually impaired workers D) get noticed by management so he can be promoted

Q: When company management makes special accommodations for people with physical abilities, the company is ________. A) implementing diversity training B) discriminating against physically able workers C) using organizational diversity to advantage D) matching organizational diversity with community diversity

Q: Julio is the plant manager of a factory in the southern United States that manufactures transmissions for automobiles and trucks. The town in which the plant is located has a Mexican-American population of 40 percent. To match organizational diversity with community diversity, the workforce at Julio's plant should be ________. A) 25 percent gay, lesbian, bisexual, and transsexual B) 40 percent Mexican-American C) 60 percent Mexican-American D) 30 percent African-American

Q: An effective way of overcoming cross-cultural communication barriers is to use many idioms because idioms provide the right amount of challenge for most foreigners.

Q: A basic tactic for overcoming cross-cultural communication barriers is to realize that many subtle differences in customs and behavior may exist.

Q: A recommended technique for overcoming cross-cultural communication barriers is to ________. A) minimize the use of idioms and analogies specific to your language B) emphasize nonverbal communication C) insist on a common code of etiquette D) place considerable weight on the sender's appearance

Q: An example of a cultural blooper would be to kiss on the cheek and hug Japanese workers in Japan.

Q: An example of a cultural blooper would be for an American to ________. A) pressure an Asian job applicant to brag about personal accomplishments B) de-emphasize organizational rank when in Scandinavia C) upon first contact, address a French executive by title and last name D) give a small gift to a Japanese business associate

Q: The diversity umbrella includes mostly people who have been discriminated against in the past.