Q&A Hero

Q: Multitasking is recommended for ________. A) creative assignments B) workers who procrastinate C) breakthrough tasks D) routine tasks

Q: ________ is used for such essential activities as thinking, planning, getting organized, doing analytical work, writing reports, and doing creative tasks. A) Multitasking B) Streamlining C) Working during low energy periods D) Quiet time

Q: To achieve breakthrough accomplishments, use the ________ tactic. A) work at a steady pace B) concentrate on a task of potentially major significance C) schedule similar tasks together D) identify and plug time leaks

Q: A major purpose of work streamlining is to ________. A) minimize duplication of effort and waste B) increase the speed at which you work C) get your to-do list down to less than 10 items per day D) share your responsibilities with others

Q: The key to concentrating on important tasks is to ________. A) prepare a to-do list B) establish high career goals C) develop better self-discipline D) consume enough caffeine

Q: To gain a productivity advantage from digital technology, it is important to ________. A) make sure that you have the latest version of the technology B) multitask whenever possible C) convert the time saved into productive activity such as saving money D) increase the volume on your e-mail and instant messages alerts

Q: A study with professional and clerical workers found that the energy-management strategies most positively related to vitality were all ________. A) related to ingesting energy-boosting substances B) related to getting physical exercise on the job C) directly work-related D) directly related to careful planning.

Q: Mariah is a hard-working financial analyst who wants to keep her productivity at a high level. According to the observations of the Energy Project, Mariah should ________. A) work though lunch break and then take a 10-minute nap at 3 p.m. B) work all day sitting down C) work all day standing up D) alternate between periods of intense focus and appropriate rest pauses

Q: A time-and-activity chart is particularly useful in ________. A) developing a plan to combat procrastination B) developing a mission statement C) keeping track of progress on your activities D) streamlining your work

Q: As the world of work has become more tech savvy, the to-do list ________. A) remains an essential method of being organized B) has been replaced by smart phone apps that tell you what to do C) usually slows down a worker's productivity D) has become almost obsolete, like a pocket watch

Q: The perfectionistic type of workaholic is fun to work with because he or she readily turns over the control of projects to others.

Q: An advanced way of working smarter rather than harder is to duplicate work in the organization someone else might be doing to outsmart the competition.

Q: Fred, a retired bank officer, gets a job delivering pizza for the large pizza chain, Domino's. He is correct when he says to his grandchildren, "Finally, I have found a job where speed is not a factor in job performance."

Q: Julia is a "neat freak." so she is likely to sometimes neglect accomplishing major tasks in her quest for cleanliness and order.

Q: Judd was often late for class in high school and technical school, and he is now often late for work as an airplane repair technician. Judd should investigate whether he suffers from a lack of self-control.

Q: Developing a mission statement tends to lower productivity because a mission statement is too far removed from daily work activities.

Q: A person is a true workaholic when he or she ________. A) works an average of at least 60 hours per week B) finds not working to be an uncomfortable experience C) brings work home at least four nights per week D) establishes unrealistic goals

Q: Melissa, age 28, is in charge of online sales for an office furniture maker. To keep her productivity at a high level, how much sleep do your recommend that she get? A) Five to six hours per night B) Seven to nine hours per night C) 10 to 12 hours per night D) Three to six at night, plus two hours during the day

Q: An important output from working smarter rather than harder is that you ________. A) get other people to perform your work B) avoid procrastination C) accomplish more in the same amount of time D) improve your attendance and punctuality

Q: A potential disadvantage of being overly concerned about neatness (being a neat freak) is that ________. A) staying neat can take time away from activities of major consequence B) looking for misplaced items is a natural relaxant C) you are likely to give the impression of being careless D) you become too focused on the major issues facing the company

Q: The most frequent reason for employee discipline is ________. A) failure to prepare to-do lists B) procrastination about preparing reports C) poor attendance and absenteeism D) office romances

Q: The following statement would probably help an individual minimize procrastination on a report: "I hope to have this report to you by Friday."

Q: Candy correctly calculates the cost of procrastination when she says, "If I am four days late in returning this rental car, it will costs me a penalty of $250. So, I'm going to return the car when it is due."

Q: A helpful perspective for many procrastinators is to keep in mind that the goal is to make some progress toward crossing the finish line.

Q: Fear of success refers to the idea that people will sometimes procrastinate engaging in an activity that if successful, will lead to unwanted responsibilities.

Q: A mission statement is likely to improve personal productivity because it ________. A) serves as a compass to direct your activities B) establishes specific items to put on your to-do list C) provides ethical guidelines for managing a career D) helps a person overcome fear of success

Q: To overcome procrastination, Jane jump-starts herself by ________. A) consuming an energy drink designed for procrastinators B) pricking herself on the arm with a needle C) composing a list of her strengths and weaknesses D) getting started on a tiny task related to larger task

Q: An important perspective for combatting procrastination is to remember that ________. A) a human-relations oriented boss will listen to a good excuse for being late with a project B) your goal is to cross the finish line C) your goal is to work steadily toward task accomplishment D) only workaholics totally avoid procrastination

Q: A task is often procrastinated because it ________. A) is too exciting to begin B) turns control over to the person performing the task C) does not appear to offer an immediate reward D) appears so easy that it can be done anytime

Q: Procrastination is so tempting because it ________. A) often leads to a short-term reward B) is a long-term career booster C) releases endorphins (a natural pain killer) into the brain D) usually has a financial payoff

Q: A major reason that good work habits improve personal life is that they help prevent a person from being preoccupied with unfinished tasks.

Q: The amount of quality work accomplished in relation to the resources consumed is the emphasis of work habits in the workplace today. This is referred to as ________. A) organization B) time management C) productivity D) multitasking

Q: One finding of the attribution theory is that people tend to attribute their achievements to good inner qualities, whereas they attribute their failures to adverse factors within the environment.

Q: An example of perceptual congruence would be if the members of a work group and the group leader have a different perception of the group's mission.

Q: An example of a work-related stereotype would be that people under age 25 become anxious and disoriented if they are not carrying a smart phone.

Q: Terry has a long history of cheating on his expense accounts. As a result he engages in projection by checking extra carefully to see if any of his subordinates are cheating on their expense account.

Q: A person can often capitalize on the halo effect by denying to others that he or she has any work-related problems.

Q: Bert is the metal recycling supervisor at a recycling center. Tammy, one of his recycling technicians, is frequently late for work. Which one of the following explanations for Tammy's tardiness, most closely fits attribution theory? "Tammy is usually late because she ________ A) is a single parent without much support." B) lacks reliable transportation." C) has to cope with our over-crowded highway system." D) is irresponsible."

Q: Jade is a store manager at a Kmart. She engages in stereotyping when she says, ________ A) "I am going to hire a Mexican-American as our grounds supervisor because Mexicans are such hard workers." B) "I am going to conduct a background investigation of anybody I would like to hire as our grounds supervisor." C) "I am going to hire a woman as a grounds supervisor because I believe in equal opportunity." D) "I am going to hire a senior for the grounds supervisor position because about one-half of our customers are seniors."

Q: Brian receives an e-mail message explaining how he can earn hundreds of extra dollars per month by selling food supplements that prolong life. Brian engages in selective attention when he ________. A) carefully thinks through who is sending this message B) overlooks the clause that he will have to purchase $500 of the supplements so he will have the necessary inventory C) is happy to know that he might be able to earn extra money D) deletes the message immediately

Q: Lower mental ability and personality traits that detract from concentration tend to enhance how much people learn.

Q: An important learning advantage of sleep is that it leads to stronger memory and better attention spans.

Q: According to the Golden Personality Type Profiler, an important influence on your learning style is your personality.

Q: Peer (or cooperative) learning tends to increase satisfaction yet is not so effective for bringing about changes in behavior.

Q: When applying the Golden Personality Type Profiler to learning, ________ individuals prefer to concentrate on logical analysis, whereas ________ individuals prefer to focus on understanding and harmony. A) introverted; extroverted B) sensing; intuiting C) thinking; feeling D) judging; perceiving

Q: Hotel manager Pearl wants her staff to improve their customer service. Which one of the following approaches is the most likely to lead to improvements? A) Conducting small discussion groups about the importance of good customer service B) Requiring that the staff access the same app about good customer service C) Requiring that the staff all read the same article about good customer service D) Suggesting that the staff access the same YouTube video about terrible customer service

Q: Jason has a passive learning style so he will most likely acquire new information best by ________. A) physical demonstrations of learning material B) studying written material C) interacting with other people D) being stimulated with bright lights and loud noises

Q: When group learning is successful, members of the group are ready to act in the same manner in response to a problem.

Q: An education professor cited in the human relations text believes that information technology is used more effectively to enhance, rather than replace classroom learning.

Q: To be a good e-learner, you need a lot of self-motivation and self-discipline.

Q: Massive open online courses (MOOCs) are used mostly so learners can gather together in one physical location, such as a training room.

Q: A study with students found that increasing font size, within limits, tended to greatly enhance memory of the material presented.

Q: Several studies suggest that close to 45 percent of what we do every day is based on habits.

Q: Biff is 6'3" tall, and the first few times he enters or exits a commuter airplane, he bangs his head on the ceiling. Biff now crouches when entering or exiting a commuter airplane, attesting to the usefulness of classical conditioning.

Q: Learning only takes place when it leads to an immediate change in behavior.

Q: The three features of group learning are ________. A) positive reinforcement, negative reinforcement, and punishment B) brainstorming, groupthink, and committee formation C) forming, storming, and norming D) sharing, storage, and retrieval

Q: In general e-learning is most effective in delivering ________, whereas classroom training is more effective for learning ________. A) formal learning; informally B) informal learning; formally C) conceptual subject matter; interpersonal skills D) interpersonal skills; conceptual subject matter

Q: The students who benefit the most from e-learning tend to be those who are ________. A) self-disciplined enough to void distractions B) afraid to interact with other students in a classroom C) willing to study after midnight D) learn more through classical than operant conditioning

Q: A major force behind the growth of e-learning is that ________. A) most workers dislike interacting with coworkers and instructors B) so many employees are geographically dispersed C) so many workers fear interaction with others in a classroom D) cheating on exams is widely accepted

Q: A study about learning and different sized fonts suggested that ________. A) people learn best with material written in their favorite font B) people learn the fonts better than the facts C) larger fonts, within limits, lead to better remembering D) harder concentration leads to better remembering

Q: A major contributor to informal learning in a medical setting would be workers ________. A) sharing information with each other B) downloading apps about safety regulations distributed by hospital administration C) watching reality shows on TV about hospitals D) carefully studying the labels on medical containers

Q: It is possible for a company to arrange for informal learning by ________. A) setting up formal classrooms B) organizing the work area C) providing lesson plans D) testing their employees

Q: Jessica is an apprentice who learns her jewelry making skills by observing others. This type of learning is called ________. A) informal learning B) implicit learning C) modeling D) formal learning

Q: Business owner Robert should use ________ schedules or reinforcement to keep his employees mentally alert and interested. A) regular B) formal C) continuous D) intermittent

Q: Patty disrupted everyone's work with her constant talking and telling jokes in the office, so coworkers finally began just ignoring her and the behavior stopped. This is an example of ________. A) positive reinforcement B) negative reinforcement C) punishment D) extinction

Q: Store manager Pam is most likely displaying a habit when she ________. A) asks her manager for a salary increase B) deals with a difficult customer C) locks the door and sets the security alarm upon leaving D) attempts to find a few new customers through Facebook

Q: Cedrick is hired as an ambulance driver which requires driving a vehicle wider than customary for him. On his first two trips, Cedrick hears and feels strong vibrations near the tire because he has driven on the shoulder. Cedrick quickly makes the appropriate adjustments, and no longer encounters the vibrations. His learning was the result of ________. A) classical conditioning B) operant conditioning C) positive reinforcement D) modeling

Q: Matilda is employing a useful tactic for coping with a major change in her work life when she looks for the personal value that could be embedded in the change.

Q: A job is least likely to be outsourced when it involves ________. A) personal connections with people B) a heavy Internet component C) considerable analytical work D) relatively high compensation

Q: Kristen, a paralegal supervisor, is switching employers, getting married, relocating, and getting a knee replacement all within the next 60 days. It would be helpful for Kristen if she could ________. A) search for a fifth change B) recognize that change is inevitable C) be angry about all the changes imposed on her D) recognize that she is in over her head, and fight the changes

Q: One of the major reasons that many employees consider a new career is that they crave more independence.

Q: Professional football player Deon is released from his team, and cannot find a new job as a player or coach. Which one of the following might be a realistic career change for Deon? A) Attempt to become a professional wrestler or prize fighter B) Become a Hollywood screen writer C) Purchase a franchise with some of the money he has saved from his playing days D) Use his personal brand to become a standup comedian

Q: One of the first steps in making a career change should be to ________. A) find all of the jobs that pay more than your current job B) make the change quickly so you don't lose any benefits C) take a sabbatical D) assess your likes and dislikes

Q: According to a study of 698 senior adults, it appears that the executive function of the brain remains so strong up until the end of life, and that commercial airlines should allow pilots to fly up to age 85.

Q: Middle age is typically a period of substantial decline in verbal abilities and abstract reasoning.

Q: You know you are part of the sandwich generation when you are juggling taking care of your own children and parents.

Q: An important consequence of having a teenage brain is that the person carefully evaluates the environment and then deliberates before taking action.

Q: According to Kohlberg's theory of moral development, people resolve moral dilemmas by applying principles of equality and justice at the pre-conventional level.

Q: If Jeremy, who is 86 years old, regularly engages in mental workouts so he has a good chance of preserving his ________. A) job satisfaction B) physical fitness C) cognitive fitness D) e-learning

Q: Cecelia has a teenage brain, so she is likely to be easily influenced by her environment and prone to ________. A) impulsive behavior B) careful reflection before acting C) allowing reason to conquer her emotion D) being extra thoughtful about the welfare of others