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Q:
Organizational behavior knowledge is strictly for managers, not for working level employees.
Q:
The greatest value of OB knowledge is that it helps us to get things done in the workplace.
Q:
Studying OB does not make a difference in one's career success.
Q:
Until the 1930s, most organizational research and practice tried to improve work efficiency by changing working conditions and job duties. Employee thoughts and feelings were ignored and usually considered irrelevant.
Q:
The "human relations" school of management emphasized the study of employee attitudes and informal group dynamics in the workplace.
Q:
German sociologist Max Weber wrote about rational organizations and systematic ways to organize work processes and motivate employees through goal setting and rewards.
Q:
Organizational behavior emerged as a distinct field around the 1940s. Before that, organizations had not been studied at all.
Q:
All organizations have a collective sense of purpose, whether it's producing oil or creating the fastest Internet search engine.
Q:
In order for something to be called an organization, it must have certain assets such as buildings and equipment.
Q:
Studying OB at multiple levels is not recommended as it could lead to perceptual errors.
Q:
Organizational behavior encompasses the study of how organizations interact with their external environments.
Q:
Three challenges organizations are facing include globalization, increasing workforce diversity, and emerging employment relationships.
Q:
Sally successfully completes a course in resilience training, so she now knows how to steel herself against difficult situations instead of becoming overly stressed.
Q:
An effective way of benefiting from criticism is to act as a detached observer looking for useful information.
Q:
In terms of developing resilience, the purpose of conducting a failure analysis is to ________.
A) analyze why the failure took place
B) figure out who to blame for one's failure
C) identify the leading stressors in the situation
D) learn how to enjoy failing
Q:
A major way of benefiting from criticism is to ________.
A) be quite selective about listening to criticism
B) demand documentation from the criticizer
C) accept criticism only from people with winner scripts
D) stand outside oneself to observe the criticism
Q:
A key recommendation for overcoming self-defeating behavior is to ________.
A) study the defeats of other people
B) solicit feedback on one's actions
C) criticize others rather than oneself
D) learn a new life script each month
Q:
A major element of self-defeating behavior is that the person ________.
A) suffers a defeat himself or herself
B) works against his or her own self-interest
C) has low self-confidence and low self-esteem
D) works hard but is defeated by environmental forces
Q:
An important link between diet and stress is that certain foods, such as donuts and pastries have so much sugar that they often enhance stress.
Q:
Yoga is both a physical exercise and a way of developing mental attitudes that calm the body and the mind.
Q:
Heavy equipment operator Donna engages in mindfulness when she tells the other workers to mind where they or going, or risk getting hit by her equipment.
Q:
Meditation is a favorite relaxation technique of hyperactive people because mediation can be readily practiced while talking on a cell phone or watching television.
Q:
Company wellness programs are designed to keep workers healthy, and they also include several components linked to stress management.
Q:
Apparently talking to others to reduce stress has a scientific basis. Engaging socially with others triggers neural circuits that calm the heart, relax the intestines and dampen fear.
Q:
Cognitive-behavioral interventions are aimed at reducing stress by helping you become so involved in physical activity that you become too fatigued to think about personal problems.
Q:
The stress reduction technique of meditation requires that the person ________.
A) attain a deep state of mental and physical calmness
B) engage in intense physical exercise
C) inhale and exhale deeply
D) float in heavily salted water
Q:
The relaxation response is designed to counteract ________.
A) a slow respiration rate
B) visualization
C) the fight-or-flight response
D) rehearsing a stressful situation
Q:
Carla, an optics technician working at a large company, is stressed out because she is in heavy debt, drinks beer excessively, and smokes one pack of cigarettes per day. Which type of organizational support would be best for Carly?
A) Encouragement from her supervisor
B) Emergency loan program
C) Urgent care (First Aid) facility
D) Employee assistance program
Q:
Cognitive-behavioral interventions help you deal with stress by ________.
A) thinking constructively about a problem
B) learning to apply relaxation techniques while on the job
C) getting you to overcome bad food habits
D) getting you to exercise properly
Q:
Research suggests that abusive supervision apparently is a challenge stressor because performance usually increases when workers are abused by their supervisor.
Q:
Research suggests that emotional labor can sometimes be avoided if the worker learns to recognize the emotions of a customer, client, or patient.
Q:
Emergency nurse Candace has to take care of a convicted serial killer who has been brought into the emergency room. Her professional role requires that she smiles and give reassurance as she tends to the wounded killer. Candace will most likely experience emotional labor.
Q:
Duff works in a setting with considerable noise pollution. As a result, he might very well suffer from high blood pressure and maybe a heart attack.
Q:
Incivility by coworkers tends to ________.
A) make work exciting and fun for most workers
B) be perceived as a challenge stressor by most workers
C) have stress-related negative consequences
D) create stress mostly for people with negative affectivity
Q:
Ben works as an accountant at the headquarters of a fast-food chain. His boss regularly insults him with such comments as, "You are the dumbest accountant I ever met," and "You could easily be replaced with software." Ben will most likely experience ________.
A) psychological distress
B) Type A behavior
C) emotional labor
D) role overload
Q:
Megan is the most likely to suffer from emotional labor when she has to ________.
A) work hard, even on Monday
B) express her anger frequently throughout the day
C) sell customers products or services they really do not want
D) smile frequently at customers who give her a hard time
Q:
Gil keyboards night and day, and slowly develops a terrible pain in both wrists because his wrist tendons have swelled, resulting in a pinching of the median nerve. Gil visits the company medical office, and the nurse practitioner is most likely to inform him that he is suffering from ________.
A) the emotional instability syndrome
B) challenging stressors
C) carpal tunnel syndrome
D) burnout
Q:
Lily, a vegetarian, is the produce buyer at a supermarket chain. Top management informs Lily that she will now become the meat, poultry and fish buyer. Which cause of stress is Lily likely to experience?
A) Role conflict
B) Role ambiguity
C) Role underload
D) Role overload
Q:
On her second day in her new position as cost estimator, Melissa is assigned a cubicle, and then told by her manager, "Enjoy your new job. I'll get back to you in a few days with an assignment." Melissa is likely to experience ________.
A) job burnout
B) stress stemming from an internal locus of control
C) role overload stress
D) role underload stress
Q:
Martha experiences negative affectivity so she is more likely to look for than solve problems.
Q:
People with an internal locus of control are highly susceptible to stress.
Q:
The features of the Type A behavior pattern closely associated with coronary heart disease are hostility, anger, cynicism, and suspiciousness.
Q:
One reason that low self-esteem makes a person more stress prone is that the person is readily insulted.
Q:
According to a national survey, the major stressor among American adults is frustrations associated with commuting.
Q:
Angela has negative affectivity. Faced with an ordinary problem, she is likely to ________.
A) shrug it off
B) magnify it and create stress for herself
C) count to ten backwards
D) have a heart attack on the spot
Q:
A person with Type A behavior ________.
A) is not always in a hurry
B) gets a heart attack at an early age
C) is impatient and angry
D) wants success at any price
Q:
Everyday annoyances ________.
A) generally elevate job performance
B) have the highest life-change unit value
C) may be irritating but do not create much stress
D) often have a major impact on health
Q:
One of the ways in which low self-esteem contributes to experiencing stress is that people with low self-esteem ________.
A) doubt their ability to work out of problems
B) actively seek out stressful situations
C) perceive most stressors to be of the challenge type
D) usually suffer from damaged immune systems
Q:
The stressor of a significant life change implies that ________.
A) getting old is a major stressor for most people
B) having to cope with major change creates stress
C) pleasant changes rarely create stress
D) slow change is less stressful than quick change
Q:
Being conscientious and striving for perfection are helpful preventive tactics against burnout.
Q:
One year ago Chantal, a systems administrator, narrowly escaped a house fire. While watching her house burn from the street outside her house, she was mugged. The next day, Chantal learned that her position had been outsourced to Nigeria. Chantal frequently has flashbacks about those horrible days, suggesting that she is suffering from PTSD.
Q:
In general, job creativity tends to be higher under conditions of moderate or low stress.
Q:
Pablo faces the hindrance stressors of backstabbing, a boss who goes ballistic, and being overwhelmed with work. As a result, he is likely to be more motivated and perform better.
Q:
Lucy faces the challenge stressor of having to redesign her company website within ten days, so she is likely to be highly motivated and perform well.
Q:
Baxter, a health and fitness club manager, is experiencing moderate stress today that places him in the optimal performance zone. As a result, Baxter will probably ________.
A) experience a mild degree of burnout
B) switch quickly to Type A behavior
C) become agitated and forgetful
D) think more clearly today about work problems
Q:
You know that you are suffering from burnout when you are ________.
A) exhausted from facing the same stressors for a long time
B) a victim of workplace violence
C) deal with the fight-or-flight response
D) think it is time for a career change
Q:
Tanya, a sales representative, is facing the hindrance stressor of trying to resolve a problem with an angry, hostile customer. During the meeting with the customer, Tanya is therefore likely to ________.
A) be strongly motivated and perform well
B) be poorly motivated and perform poorly
C) develop symptoms of burnout
D) not take the customer's dissatisfaction too seriously
Q:
Todd, a sales representative, is facing the challenge stressor of trying to close a sale on a major account. During the meeting with the customer, Todd is therefore likely to ________.
A) be strongly motivated and perform well
B) be poorly motivated out of fear, and perform poorly
C) develop severe emotional symptoms of stress
D) develop severe physical symptoms of stress
Q:
One of your classmates taking this test right now, finds it so overwhelming that he runs out of the room to calm down. He is experiencing the fight-or-flight response.
Q:
A positive byproduct of experiencing considerable stress is that you are better able to ward off illness because the stress increases the amount of adrenaline in the blood.
Q:
Charlotte opens the trunk to her car, and sees a large rattle snake. Which of Charlotte's behaviors would not suggest that she is not experiencing the fight-or-flight response?
A) She slams the door shut, screams, and calls 911.
B) She grabs the rattle snake by the throat and throws it to the ground.
C) She jumps three feet, and starts running at high speed.
D) She closes the trunk, then sends a text to her best friend about the incident.
Q:
Stress is a(n) ________.
A) external force acting on the individual
B) internal reaction to a force
C) internal force acting on the individual
D) psychological interpretation of an event
Q:
A recommended approach to time management is to take a break of several hours between tasks so you can be fresh enough to attain high productivity on the next task.
Q:
Danielle daydreams frequently while working as a computer coder, which will probably enhance her productivity because fantasy on the job enhances satisfaction.
Q:
Dora often accomplishes her tasks by grouping similar tasks together and working on them all at once. This is called ________.
A) multitasking
B) streamlining
C) clustering
D) workaholism
Q:
Bart, a hard-working but not very productive website developer at a motorcycle manufacturer, should consider which one of the following actions to boost his productivity?
A) Set a time limit for most tasks he faces
B) Label the company website "Bart's world" to boost his motivation
C) Invest about five hours on every task
D) Use two smart phones so he will almost never miss a phone call
Q:
A time log is helpful in overcoming ________.
A) creativity blocks
B) moments of peak performance
C) planning errors
D) time leaks
Q:
With respect to workplace distractions, a CareerBuilder survey found that ________.
A) being able to look out the window is very distracting
B) gossip and noisy coworkers are major sources of distraction
C) facing deadlines is quite distracting
D) Internet shopping networks are the major source of distraction
Q:
Making use of bits of time is recommended as a constructive form of multitasking.
Q:
Given that teamwork is so heavily emphasized on the job, quiet time is no longer important for tasks such as thinking, getting organized, and doing analytical reports.
Q:
A useful contributor to work streamlining is to eliminate tasks that do not add value, such as increasing revenue or decreasing costs.
Q:
Streamlining work is a way of adding tasks to a work process yet not increasing the amount of time needed to do the entire task.
Q:
Workers with attention deficit hyperactivity disorder (ADHD) have to work extra hard to concentrate on important tasks.
Q:
Concentration on the task at hand helps reduce absentmindedness.
Q:
A potential danger noted with information technology-related productivity tools is that fiddling with these tools becomes an end in itself, rather than accomplishing assigned tasks.
Q:
Personal productivity will often be lowered by enabling beeps and alerts that float on your screen to announce the arrival of e-mails or the fact that somebody in your Skype network is now online.
Q:
In the modern organization, so long as you are using digital technology you are being productive.
Q:
According to the Energy Project, a recommended way of boosting your energy is to alternate between periods of intense focus and taking appropriate rest pauses.
Q:
A to-do list is basically a planning tool.
Q:
Peyton does a mind sweep when she makes a list of everything she has to do, and then places the list on a sheet of paper or computer file.