Q&A Hero

Q: Which of the following conditions would necessitate the use of non-verbal communication instead of verbal communication? A. Low physical distance B. Need for immediate feedback C. Personal nature of communication D. Familiarity with the listener E. Increased noise

Q: Which of the following is an increasing source of information overload? A. Electronic company magazines B. Annual performance reviews with supervisors C. Intranet web sites D. Email E. The corporate grapevine

Q: In organizational communication, "flaming" generally refers to: A. telling an employee in front of other people that he or she is fired. B. ranting and raving in front of a large audience. C. an emotionally charged email or other electronic message, usually one that communicates strong negative emotions. D. using any signal with the hands that conveys an obscene meaning to the receiver. E. interrupting the speaker before he or she has finished talking.

Q: Which of the following communication media tends to be the best for transmitting emotions? A. Newsletters B. Email messages C. Telephone conversations D. Face-to-face meetings E. Written messages

Q: Which of the following is an advantage of using email communication? A. It reduces the problem of information overload. B. It reduces the frequency of flaming. C. It is easier to interpret emotional meaning in email messages as they are less formal. D. It increases the politeness and respect of communication. E. It significantly alters the flow of information within groups.

Q: The encoding-decoding process is generally more effective when both parties: A. have a diverse set of skills and capabilities. B. differ in their level of expertise and knowledge. C. come from different cultures. D. are skilled in using the selected communication channel. E. have formed perceptions and varying beliefs about interpersonal communication.

Q: What effect does "noise" have in the communication model? A. It distorts and obscures the sender's intended message. B. It prevents the sender from forming a message. C. It helps the sender to select a more appropriate medium to transmit the message. D. It helps the receiver to decode the message more carefully. E. The concept of "noise" is not significant in the communication model.

Q: In the communication process model, "decoding the message" occurs immediately:A. before the sender forms the message.B. after the receiver receives the message.C. after the sender forms feedback of the original message.D. after the receiver transmits the message.E. before the receiver receives the message.

Q: Which of the following happens immediately after the receiver receives the encoded message in the communication process model?A. The sender receives confirmation that the message has been understood.B. The receiver confirms with the sender that the message sent was intended to be a message.C. The receiver decodes the received message.D. The receiver encodes the message.E. The receiver forms a direct feedback in response to the received message.

Q: Which of the following represents the first three steps in the communication model in the correct order?A. Decode message, encode message, and provide feedbackB. Form message, transmit message, and decode messageC. Encode message, transmit message, and receive messageD. Form message, transmit message, and receive messageE. Form message, encode message, and transmit message

Q: According to the communication process model: A. information flows through channels between the sender and receiver. B. the sender and receiver are at different levels and communicate only when the levels match. C. communication is a free-flowing conduit. D. information transmission is minimal in a formal communicative process. E. the sender is the dominant and more important partner.

Q: Which of the following represents the first step in the communication model? A. Form message B. Encode message C. Decode message D. Transmit message E. Form feedback

Q: Which of the following fundamental drives is highly influenced by effective communication? A. Drive to succeed B. Drive to defend C. Drive to bond D. Drive to acquire E. Drive to achieve

Q: _____ refers to the process by which information is transmitted and understood between two or more people. A. Communication B. Jargon C. Flaming D. Grapevine E. MBWA

Q: Effective communication occurs when:A. information is sent through informal rather than formal channels.B. information is collected from various sources but sent to a limited audience.C. the sender convinces the receiver to accept the information sent.D. information is transmitted and understood between two or more people.E. the sender transmits information that is received by someone other than the intended receiver.

Q: Organizations should view the grapevine as a competitor.

Q: The best way to manage organizational grapevine is to ignore the information it communicates.

Q: The grapevine is an important social process that fulfills the employees' drive to bond.

Q: The grapevine is the main conduit through which organizational stories and other symbols of the organization's culture are communicated.

Q: The organizational grapevine distorts information by deleting fine details and exaggerating key points of stories.

Q: Management by walking around minimizes the problem of filtering in the communication process.

Q: Management by walking around occurs when senior executives get out of their offices and communicate face-to-face with employees.

Q: Open space arrangements in workstations increase communication and potentially decrease noise, distractions, and loss of privacy.

Q: The responding stage of active listening includes showing interest and clarifying the message.

Q: The sensing stage of active listening includes empathizing and organizing information.

Q: Active listeners constantly cycle through the three components of listening during a conversation and engage in various activities to improve these processes.

Q: The three components of listening are encoding, decoding and interpreting.

Q: Research has found that women are generally more sensitive than are men to nonverbal communication.

Q: Maintaining eye contact to show interest in someone's conversation is one of the few forms of nonverbal communication that transmits common meaning across all cultures.

Q: Talking while someone is speaking to you is interpreted by the Japanese as the person's interest and involvement in the conversation.

Q: Buffering occurs when we decide to overlook messages, such as using software rules to redirect email from distribution lists to folders we never look at.

Q: Information overload occurs when an individual's information-processing capacity exceeds the job's information load.

Q: Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Q: Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Q: Language differences among people can produce communication noise.

Q: People are persuaded more under conditions of low social presence than high social presence.

Q: Compared to lean media, rich media have fewer social distractions.

Q: People experienced with a particular communication medium can increase the amount of media richness normally possible through that information channel by "pushing".

Q: Most information technologies require less social etiquette and attention, so employees can easily multi-communicate.

Q: A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Q: Instant messaging is a richer channel of communication than video conferencing.

Q: According to media richness theory, lean media are better than rich media when the communication situation is nonroutine and ambiguous.

Q: Media richness refers to the ratio of the cost of using a medium relative to its frequency of use in the organization.

Q: Individuals' preferences for specific communication channels is a factor contributing to social acceptance.

Q: Emotional contagion fulfills our drive to bond with others.

Q: Emotional contagion provides ambiguous feedback and communicates that the listener does not empathize with the sender.

Q: Mimicking another person's behavior and emotions is a part of emotional contagion.

Q: Nonverbal communication is more rule-bound than verbal communication.

Q: In quiet settings, most information is communicated verbally rather than nonverbally.

Q: Research studies conclude that social media offer no advantages in the workplace over traditional email.

Q: Email helps organizations to significantly reduce the problem of information overload.

Q: Email is an ideal medium for ambiguous, complex, and novel situations.

Q: Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Q: Email is a very good medium for communicating emotions.

Q: The introduction of email in organizations reduces some face-to-face and telephone communication and decreases the flow of information to higher levels in the organization.

Q: One consequence of introducing email is that it tends to decrease the amount of communication across the organization.

Q: The preferred medium for sending well-defined information for decision making is the office phone.

Q: Email has been overtaken by texting and social media as the medium of choice in most workplaces.

Q: When sender and receiver have shared mental models, more communication is necessary to clarify meaning about that context.

Q: Codebooks are symbols used to convey message content, whereas mental models are knowledge structures of the communication topic setting.

Q: The effectiveness of the encoding-decoding process is independent of the sender's and the receiver's proficiency with the communication channel.

Q: Intended feedback is encoded, transmitted, received, and decoded from the receiver to the sender of the original message.

Q: According to the communication process model, communication begins with forming the message, then encoding it.

Q: In the communication process model, encoding the message refers to selecting the appropriate medium and sending your ideas through that medium.

Q: One reason that people communicate with each other is to fulfill their drive to bond.

Q: People who experience social isolation are more susceptible to physical and mental illnesses.

Q: Communication supports employee well-being and can improve employee well-being.

Q: While communication is important to organizations, it plays no role in organizational learning.

Q: Effective communication is of vital importance to organizations because employees work interdependently, and interdependence requires communication.

Q: Communication refers to the process by which information is transmitted and understood between two or more people.

Q: An important rule of brainstorming is that all the participants should evaluate and criticize the other team members' ideas.

Q: Team cohesion can cause team members to suppress dissenting opinions, except when a strong team norm is related to the issue of dissent.

Q: Evaluation apprehension is most common in meetings attended by people with different levels of status or expertise.

Q: Production blocking refers to a constraint in team decision making that discourages employees from mentioning their ideas in front of coworkers.

Q: Having plenty of structure is a success factor for virtual teams.

Q: In most self-directed work teams, the supervisor assigns tasks that individual team members perform.

Q: Self-directed work teams plan, organize, and control activities with little or no direct involvement of supervisors.

Q: The trust that new team members feel towards their teammates is fragile and easily weakened.

Q: When people join teams, they typically have a very low level of trust in the other team members.

Q: Identification-based trust is potentially the strongest and most robust form of trust in work relationships.