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Q:
_____ consists of translating verbal, oral, or visual aspects of a message into a form that can be interpreted.
A. Medium richness
B. Decoding
C. Transmission
D. Encoding
E. The feedback loop
Q:
(p. 389) Teamwork activities that focus on preparation for future work refer to:
A. groupthink.
B. decision informity.
C. transactive memory.
D. action processes.
E. transition processes.
Q:
_____ entails translating thoughts into a code or language that can be understood by others.
A. Selecting a medium
B. Decoding
C. Transmission
D. Encoding
E. The feedback loop
Q:
(p. 388) Interpersonal activities that facilitate the accomplishment of the team's work but do not directly involve task accomplishment itself refers to:
A. boundary-spanning activities.
B. teamwork processes.
C. staff validity.
D. scout activities.
E. decision informity.
Q:
The _____ model of communication is based on the belief that a receiver creates the meaning of a message in his or her mind, and the receiver's interpretation of the message may differ from the message intended by the sender.
A. transmission
B. normative
C. process
D. conduit
E. perceptual
Q:
The _____ model depicts communication as a pipeline in which information and meaning are perfectly transferred from one person to another.
A. transmission
B. normative
C. garbage can
D. conduit
E. perceptual
Q:
(p. 388) In a boundary-spanning process, the marketing team member who meets with an engineer to seek information about new materials is engaging in _____.
A. groupthink activities
B. decision informity activities
C. social loafing activities
D. action processes
E. scout activities
Q:
(p. 388) _____ involve communications that are intended to coordinate task-related issues with people or groups in other functional areas.
A. Groupthink activities
B. Scout activities
C. Social loafing activities
D. Ambassador activities
E. Task coordinator activities
Q:
E-mail is a confidential medium of communication.
Q:
E-mail causes a decrease in all other forms of communication among coworkers, including greetings and informal conversations.
Q:
(p. 388) Noah, a services manager at the Feelwell Health Clinic, consulted an alternative medicine specialist to see if it is feasible to incorporate certain treatments as part of the clinic's services. Noah is performing a(n) _____ activity of the boundary spanning process.
A. action learning
B. scout
C. groupthink
D. ambassador
E. staff validity
Q:
Asynchronous communication occurs when employees in different locations and time zones work simultaneously.
Q:
(p. 388) _____ activities refer to things team members do to obtain information about technology, competitors, or the broader marketplace.
A. Social loafing
B. Task coordinator
C. Action learning
D. Scout
E. Ambassador
Q:
A desire to experience new and different things typically takes precedence over long-term commitments for the internet generation.
Q:
(p. 388) Leslie, a marketing manager at the Sunshine Spa, is consulting with Tess, a dermatologist at the spa, to explore the possibility of incorporating certain treatments as part of the spa's package schemes. Leslie is engaging in a(n) _____ activity of the boundary-spanning process.
A. action learning
B. ambassador
C. task coordinator
D. scout
E. staff validity
Q:
(p. 388) Matt, a training coordinator at ARC Technologies, and his team are organizing a workshop for the employees. Matt is meeting the Vice President (Finance) to get support for an increase in the budget to accommodate a session by a well-known motivational speaker. Matt, in this case, is performing a(n) _____ activity of the boundary-spanning process.
A. groupthink
B. social loafing
C. scout
D. action learning
E. ambassador
Q:
Effective communication occurs when the richness of the medium is matched appropriately with the complexity of the problem or situation.
Q:
(p. 388) While performing the boundary-spanning process, members who engage in ambassador activities typically communicate with:
A. people who are in high positions in the organization.
B. vendors and distributors of competitors.
C. front line production supervisors in the industry.
D. their subordinates in the organization.
E. the customers of the organization.
Q:
Personal written static media (memos and letters) has greater information richness than a telephone conversation.
Q:
(p. 388) _____ activities refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team.
A. Systems monitoring
B. Task coordinator
C. Ambassador
D. Scout
E. Groupthink
Q:
Impersonal static media such as newsletters and bulletin boards have high media richness.
Q:
(p. 388) Which of the following activities are boundary-spanning activities?
A. Groupthink, social loafing, and staff validity
B. Decision informity, staff validity, and hierarchical sensitivity
C. Transactive memory, transformative memory, and social loafing
D. Ambassador, task coordinator, and scout
E. Decision informity, social loafing, and transactive memory
Q:
A two-way face-to-face conversation has the lowest media richness.
Q:
(p. 388) Rebecca and her students from the drama class have been asked to conduct a play to raise funds for the school library. To make the play a success, Rebecca consults and enlists the help of the Headmaster and senior teachers, while her students meet a few theater artists. They also consult a costume designer and a dance choreographer who have agreed to help the team with the play. Such activities involving individuals and groups who are not part of the team, are termed as:
A. social loafing.
B. nominal group technique.
C. staff validity.
D. boundary spanning.
E. hierarchical sensitivity.
Q:
Management by walking around is the term used to describe a manager literally walking around the organization and talking to people across all lines of authority.
Q:
(p. 388) _____ reflects the degree to which the leader effectively weighs the recommendations of the members.
A. Hierarchical sensitivity
B. Social loafing
C. Staff validity
D. Groupthink
E. Decision informity
Q:
Effective managers monitor the pulse of work groups by regularly communicating with known organizational moles.
Q:
(p. 387-388) The marketing team of A.T. International was asked to develop the marketing strategy for the European market. Members of the team were provided with all the information required to make good recommendations to the leader, but failed to deliver due to their lack of insight and poor judgment. This indicates that the marketing team had low:
A. decision informity.
B. groupthink.
C. staff validity.
D. production blocking.
E. social loafing.
Q:
The grapevine is typically faster than formal channels of communication within an organization.
Q:
(p. 387-388) Which of the following refers to the degree to which members of the team make useful recommendations to the leader?
A. Social loafing
B. Staff validity
C. Hierarchical sensitivity
D. Groupthink
E. Decision informity
Q:
Informal communication channels include the grapevine and management by wandering around.
Q:
(p. 387-388) Which three specific factors have been found to account for a team's ability to make effective decisions?
A. Groupthink, social loafing, and process rotation
B. Decision informity, staff validity, and hierarchical sensitivity
C. Transactive memory, transformative memory, and decision memory
D. Individual effort, team effort, and boundary spanning effort
E. Decision redundancy, social facilitation, and transactive memory
Q:
Horizontal communication is a two-way flow of information between employees and a variety of stakeholders outside the organization.
Q:
(p. 387) _____ reflects whether members possess adequate information about their own task responsibilities.
A. Staff validity
B. Hierarchical sensitivity
C. Boundary spanning
D. Decision informity
E. Groupthink
Q:
Vertical communication flows among co-workers and between different work units, and its main purpose is coordination.
Q:
(p. 386) Nominal group technique decreases social loafing and production blockingproblems with brainstormingby:
A. making people pool their ideas in a face-to-face meeting.
B. making people write down ideas on their own.
C. discouraging bad ideas in the meeting.
D. making people agree to one idea generated in a face-to-face meeting.
E. making people speak in turns during all face-to-face meetings.
Q:
Formal communication occurs only through vertical channels.
Q:
(p. 386) Britney, a manager in an advertising firm, was assigned a team and asked to come up with ideas for an advertising campaign. Britney briefed her team and outlined the purpose of the brainstorming clearly after which she asked the members to individually generate ideas and bring their list to the next meeting. In the second meeting, the ideas were compiled, doubts clarified, and ideas built-on after which the members were then asked to individually rank the ideas and submit the list to Britney, who tabulated the scores and created a list of the five best ideas. Britney adopted _____ to generate the ideas.
A. cross-training
B. conflict management
C. positional rotation
D. cognitive bias
E. nominal group technique
Q:
Men are more likely to temper criticism with positive buffers.
Q:
(p. 386) Brainstorming results in production blocking because: A. members have to wait their turn to express their ideas. B. members do not work as hard thinking up ideas as they would if they had to turn in individual ideas. C. members are hesitant to express ideas that are not well thought-out. D. members are reluctant to pool good ideas with other ideas that are bad. E. members have the tendency to social loaf due to lack of accountability.
Q:
Men are more likely to take ideas stated by women and claim them as their own.
Q:
(p. 385) Five students from KLM School have been selected to form the team that would represent the school in the National Science contest. They must come up with a creative project. These students first meeting was face-to-face and involved each of them suggesting as many ideas as they could think of without analyzing or critiquing them at that timel. The activity that the students engaged in is referred to as ______:
A. boundary spanning.
B. social loafing.
C. ambassador activity.
D. scouting activity.
E. brainstorming.
Q:
Linguistic style influences perceptions about one's confidence, competence, and abilities.
Q:
(p. 385) _____ involves a face-to-face meeting of team members in which each offers as many ideas as possible about some focal problem or issue.
A. Social loafing
B. Groupthink
C. Brainstorming
D. Scout activity
E. Boundary spanning
Q:
(p. 384) When teams engage in _____, their activities are focused on generating novel and useful ideas and solutions.
A. decision making
B. creative behavior
C. boundary spanning
D. interpersonal process
E. groupthink
Q:
Good listeners resist listening to presentations of difficult subject matter.
Q:
(p. 384) A psychology class has been assigned an individual case study project as well as a group project. The members of the group will receive the same grade for the group project but will be graded separately for their individual projects. Drew, Ben, Donna, and Julia are members of one such group. Drew and Donna worked very hard on the group project. Ben and Julia, however, did not contribute much to the group project because they felt that Drew and Donna would manage to get good grades for the group project. They focused their efforts on their individual projects instead. Ben and Julia's behavior is an example of:
A. groupthink.
B. staff validity.
C. self-serving bias.
D. social loafing.
E. attribution error.
Q:
A good listener spends most of his or her time listening for facts.
Q:
(p. 384) When members of a team exert less effort when working on team tasks than they would if they worked alone on those same tasks, the phenomenon is called:
A. groupthink.
B. social loafing.
C. self-serving bias.
D. social facilitation.
E. framing effect.
Q:
Listening skills can be improved by allowing others to finish speaking before taking your turn.
Q:
(p. 384) Mark, David, Tia, and Ashley are team members in a computer programming class. They have been assigned the task of creating a computerized payroll system. Mark and Tia worked very hard and created programs that worked well. David and Ashley, however, did not work as hard as they could and created programs with numerous errors. This resulted in a payroll system which could not be implemented. The team's poor performance that was a result of David and Ashley not doing their best can be termed as:
A. groupthink.
B. synergy.
C. social facilitation.
D. hierarchical sensitivity.
E. motivational loss.
Q:
Someone with a comprehensive listening style interprets messages by focusing on the emotions and body language being displayed by the speaker.
Q:
Hearing requires cognitive attention and information processing.
Q:
(p. 384) A team of highly skilled and qualified members of an organization failed to perform the team objective assigned to them. When the reason for this lack of performance was investigated, it was clear that, although the team members worked hard, they had to wait for their mates to complete a particular task before they could start their own. Which of the following explains the reason for process loss in this case?
A. Motivational loss
B. Social facilitation
C. Production blocking
D. Groupthink
E. Cognitive dissonance
Q:
Listening is an active process.
Q:
(p. 383) In organizational behavior, the phenomenon of a team delivering "less than the sum of their parts" can by explained by the term:
A. synergy.
B. staff validity.
C. hierarchical sensitivity.
D. process loss.
E. social facilitation.
Q:
Eye contact regulates the flow of communication by signaling the beginning and end of conversation.
Q:
(p. 383) Process gain is synonymous with:
A. social loafing.
B. groupthink.
C. synergy.
D. cognitive dissonance.
E. staff validity.
Q:
The nonverbal communication cues associated with facial expressions are consistent across different cultures.
Q:
(p. 383) Getting more from the team than you would expect according to the capabilities of its individual members is called:
A. process gain.
B. staff validity.
C. decision informity.
D. groupthink.
E. social loafing.
Q:
Men and women interpret touching differently.
Q:
(p. 382) _____ is a term that reflects the different types of communication, activities, and interactions that occur within teams that contribute to their ultimate end goals.
A. Team characteristic
B. Team process
C. Team composition
D. Team interdependence
E. Team ability
Q:
Leaning forward is a nonverbal cue that communicates immediacy.
Q:
(p. 401) Team process training helps the team function and perform more effectively as an intact unit.
Q:
(p. 401) The shallowest level of cross-training involves positional modeling.
Q:
Inconsistencies between nonverbal signals and verbal messages create noise and promote miscommunication.
Q:
Little eye contact and downward glances are nonverbal patterns that reveal an aggressive communication style.
Q:
(p. 401) Training intended to develop transportable teamwork competencies focuses on and occurs in the context of an ongoing team experience.
Q:
An assertive communication style is expressive and self-enhancing at the expense of others.
Q:
(p. 400) Teamwork processes have a negative effect on team performance.
Q:
Communication competence is the ability to effectively use communication behaviors in a given context.
Q:
Kat is not worried about offering contrary or radical ideas in team meetings. Both the team leader and the team members are supportive of new or even seemingly strange ideas and don't laugh at or criticize each other. Kat has a strong feeling of psychological safety within her team.
Q:
Jargon is an example of a personal barrier.
Q:
(p. 394) Team states refer to the effectiveness of teams and the degree to which teams are capable of remaining together as ongoing entities.
Q:
A difference in time-zone is a physical barrier to communication.
Q:
(p. 395) Team potency is promoted in teams that have found success in the past.
Q:
Poor listening skills are an example of a personal barrier.
Q:
Inflated egos and arrogance act as personal barriers in the communication process.
Q:
(p. 395) Potency has a strong positive impact on team performance.
Q:
(p. 394) Cohesiveness tends to promote higher levels of team performance.