Q&A Hero

Q: (p. 401) Which of the following is a type of team process training? A. Personal clarification B. Positional modeling C. Conflict resolution D. Positional rotation E. Action learning

Q: Which of the following media is the richest form of communication?A. Face-to-faceB. TelephonicC. Video conferencingD. Personal e-mailE. Letters

Q: (p. 401) The deepest level of cross-training involves _____, which gives members actual experience carrying out the responsibilities of their teammates. A. personal clarification B. positional rotation C. planning and task coordination D. positional modeling E. conflict resolution

Q: Richness of media is gauged by how _____. A. emotionally laden the information is B. much new understanding it can convey C. personally relevant it is to the sender D. valuable the information is to the receiver E. pleasant the information is for the receiver

Q: (p. 401) Which of the following levels of cross-training involves team members observing how other members perform their roles? A. Personal clarification B. Positional rotation C. Task coordination D. Positional modeling E. Conflict resolution

Q: Which of the following statements about the grapevine is true? A. It is slower than formal channels of communication. B. It encompasses all types of communication media. C. It is an isolated form of communication. D. It is a formal communication channel. E. It is 100 percent accurate.

Q: (p. 401) Richard's team has been assigned the task of organizing an exhibition for companies selling home appliances. Richard ensured that each member of the team had an opportunity to observe other members perform their roles. This type of cross-training is termed as: A. personal clarification. B. conflict resolution. C. action learning. D. positional modeling. E. positional rotation.

Q: Patrice works in an automobile company, where her job involves officially coordinating with other companies that supply extra material and parts to her organization. Which of the following types of communication does Patrice engage in with the suppliers? A. Horizontal communication B. External communication C. Upward communication D. Informal communication E. Downward communication

Q: (p. 401) Cross-training involves instructions at three different levels of depth. These levels are: A. transactive, transformative, and collaborative. B. personal clarification, positional modeling, and positional rotation. C. taskwork, teamwork, and team states. D. cohesion, potency, and efficacy. E. transition, action, and interpersonal.

Q: _____ communication is the exchange of information from manager to subordinate. A. Horizontal B. Liaison C. Downward D. External E. Upward

Q: (p. 401) The idea behind _____ is that team members can develop shared mental models of what is involved in each of the roles in the team and how the roles fit together to form a system. A. systems monitoring B. goal setting and performance management C. cross-training D. boundary spanning E. task coordination

Q: Which of the following is true regarding the communication styles of men and women?A. Men tend to ignore blame and place it elsewhere.B. Men and women use similar linguistic styles.C. Women are less likely to admit weaknesses.D. Women are less likely to ask clarification questions.E. Men are more likely to use softer voice volume to encourage persuasion and approval.

Q: (p. 400) Teamwork processes have a _____ effect on team commitment. A. weak positive B. weak negative C. moderate negative D. strong positive E. strong negative

Q: _____ entails the temporary use of communication behaviors typical of the other gender in order to increase the potential for influence. A. Genderflex B. Sexual innuendo C. Gender parity D. Masculinity E. Femininity

Q: Training that provides students or employees with the knowledge, skills, and abilities necessary to be a high performing team member are considered ______ because they can be used in many different situations rather than in just one or two specific situations. A. transportable competencies B. detachable competencies C. mental models D. cross-training competencies E. efficiencies

Q: (p. 398) Which of the following refer(s) to the degree to which teams are capable of remaining together as ongoing entities? A. Team states B. Team viability C. Team sensitivity D. Groupthink E. Transactive memory

Q: A bad listener _____.A. listens for any useful informationB. tunes out dry or monotone speakersC. withholds judgment until comprehension is completeD. gives the speaker full attentionE. assesses content by listening to the entire message before making judgments

Q: One characteristic of good listeners is that they _____.A. deny unfavorable informationB. resist listening to presentations of difficult subject matterC. listen for factsD. tune out dry subjectsE. listen for the central or overall ideas

Q: (p. 397) In a project team at Kaizen International, everyone focuses on his or her specialty and what they do best. Members know exactly where they can go to get information when there are gaps in their knowledge, and this team produces synergistic results. This shows that the project team at Kaizen has an effective: A. staff validity. B. mental model. C. transactive memory. D. potency. E. hierarchical sensitivity.

Q: (p. 397) _____ memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team. A. Cohesive B. Normative C. Transactive D. Potency E. Bounded rational

Q: _____ listeners listen analytically and continually formulate arguments and challenges to what is being said. They tend to accept or reject messages based on personal beliefs, ask a lot of questions, and can become interruptive. A. Evaluative B. Appreciative C. Comprehensive D. Discerning E. Empathetic

Q: (p. 395) Which of the following refer(s) to the level of common understanding among team members with regard to important aspects of the team and its tasks? A. Cohesion B. Mental models C. Groupthink D. Potency E. Boundary spanning

Q: _____ listeners attempt to understand the main message and determine important points. A. Evaluative B. Appreciative C. Comprehensive D. Discerning E. Empathetic

Q: (p. 395) Which of the following refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks? A. Cohesion B. Mental models C. Groupthink D. Potency E. Boundary spanning

Q: A _____ listener makes sense of a message by first organizing specific thoughts and actions and then integrates this information by focusing on relationships among ideas. A. appreciative B. emphatic C. comprehensive D. discerning E. evaluative

Q: (p. 395) One way to potentially prevent problems associated with cohesion is to formally institute the role of a(n) _____, who would be responsible for evaluating and challenging prevailing points of view in a constructive manner and also bringing in fresh perspectives and ideas to the team. A. ambassador B. scout C. devil's advocate D. advisor E. coach

Q: _____ is the process of actively decoding and interpreting verbal messages. A. Hearing B. Listening C. Nodding D. Speaking E. Talking

Q: (p. 394-395) John F. Kennedy's decision to go forward with the Bay of Pigs invasion of Cuba, NASA's decision to launch the space shuttle Challenger in unusually cold weather, and Enron's board of directors' decisions to ignore illegal accounting practices are famous examples of _____. A. information richness B. potency C. groupthink D. boundary spanning E. mental models

Q: Which of the following statements regarding eye contact and communication is true? A. People have a tendency to look at others when they begin to speak. B. Glaring facilitates and monitors feedback because it reflects interest and attention. C. People have a tendency to look away from others when they finish speaking. D. Gazing relates to the type of relationship between communicators. E. People tend to glare when discussing bad news or providing negative feedback.

Q: Which of the following is true regarding touch as a source of nonverbal communication? A. Men do more touching during conversations than women. B. Men and women have the same interpretations of touch during conversations. C. People tend to touch those they like. D. Norms about touching are remarkably similar across cultures. E. Touching is a weak nonverbal cue.

Q: (p. 394) In highly cohesive teams, when members try to maintain harmony by striving toward consensus on issues without ever offering, seeking, or seriously considering alternative viewpoints and perspectives, it refers to: A. task conflict. B. production blocking. C. boundary spanning. D. social loafing. E. groupthink.

Q: Which of the following statements about nonverbal communication is true? A. Leaning backward conveys defensiveness. B. A smile conveys the same meaning across the world. C. Norms for touching are the same across cultures. D. Folding one's arms is a way of communicating immediacy. E. Eye contact conveys emotion.

Q: Navy Seals go through extremely difficult training. Those who succeed become members of one of the most elite fighting units in the world. They trust each other completely and form intense emotional bonds. These teams have high levels of ______. A. cohesion B. potency C. boundary spanning prowess D. transactive trust E. reactive affinity

Q: _____ is a nonverbal body movement that communicates defensiveness. A. Leaning forward B. Learning backward C. Pointing D. Crossing one's legs E. Smiling

Q: (p. 394) When members of a team develop strong emotional bonds to other members of the team and to the team itself, it refers to _____, which tends to foster high levels of motivation and commitment to the team. A. cohesion B. mental models C. transactive memory D. potency E. boundary spanning

Q: Which of the following verbal patterns is characteristic of an aggressive communicator?A. Direct and unambiguous languageB. QualifiersC. Sexist or racist termsD. NegatorsE. Fillers

Q: (p. 394) _____ refer(s) to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together. A. Task conflict B. Team states C. Relationship conflict D. Communication competency E. Transportable competency

Q: Which of the following is a characteristic of people with an assertive communication style?A. Slumped postureB. Threatening gesturesC. Glaring eye contactD. The use of "I" and cooperative "we" statementsE. Swear words and abusive language

Q: (p. 393) In communication, the _____ network is the most effective for teams handling complex tasks. A. all channel B. circle C. Y D. wheel E. Y and wheel

Q: _____ is (are) an example of nonverbal behavior of someone with a nonassertive communication style.A. Little eye contactB. Comfortable but firm postureC. Selective interruptionsD. Frequent interruptionsE. A strong, steady voice

Q: A(n) _____ communication style is characterized by inhibition and self-denying behavior.A. nonassertiveB. confrontationalC. assertiveD. aggressiveE. results-oriented

Q: (p. 393) Which two network structures fall between the extremes in terms of the level of centralization? A. All channel and circle network B. Circle and wheel network C. Y and wheel network D. Circle and Y network E. All channel and wheel network

Q: Mark is holding Tom responsible for the company's past performance and wants to discuss the future goals with him. While communicating with Tom, Mark maintains glaring eye contact, talks in a loud voice, uses swear words and threats to let Tom understand that if he does not deliver, he will be fired. Which of the following styles of communication is Mark displaying here?A. non-confrontationalB. aggressiveC. timidD. assertiveE. nonassertive

Q: (p. 393) Which type of network structure in communication has the least degree of centralization? A. All channel network B. Circle network C. Y network D. Wheel network E. X network

Q: A(n) _____ communication style is expressive and self-enhancing at the expense of others.A. nonassertiveB. assertiveC. timidD. aggressiveE. non-confrontational

Q: (p. 393) The more communication flows through fewer members of the team, the higher the: A. degree of centralization. B. degree of socialization. C. degree of decentralization. D. degree of attribution error. E. degree of groupthink.

Q: A(n) _____ communication style is expressive and self-enhancing without intruding on others.A. nonassertiveB. assertiveC. confrontationalD. aggressiveE. timid

Q: (p. 392) The highest level of information richness is achieved when messages are transmitted through _____. A. personal notes B. face-to-face channels C. computer reports D. the telephone E. e-mails

Q: One day Sara's boss storms into her office and tells her, "I'm not at all satisfied with our work on the project, Sara. I'll expect better next time!" Then, he storms out. Sara, who has been working on five projects at the same time, has no idea which one her boss was referring to. She is not even sure if "our work" means Sara's work with the boss, with her co-workers, or just her own work. In this scenario, Sara is a victim of the _____ barrier to effective communication. A. medium B. personal C. physical D. semantic E. sender

Q: (p. 392) If you say that the information richness of a communication process is high, it means that: A. the amount of noise in the communication process is high. B. the amount and depth of information getting transmitted in the communication process is high. C. the sender is encoding unnecessary information in the communication process. D. the receiver is unable to decode the information encoded by the sender. E. the receiver is transmitting an overload of feedback to the sender.

Q: Lily is trying to have a long-distance telephonic conversation with her friend. But there is so much static on the line, that she can hardly hear what her friend is saying. Which of the following barriers does the static on the telephone-line refer to? A. Decoding barrier B. Personal barrier C. Physical barrier D. Semantic barrier E. Feedback barrier

Q: Many years ago, Sprint Telecommunications aired an advertisement intended to demonstrate the clarity of reception Sprint customers could expect. The ad showed a rancher, who had used a different company, complaining that he had ordered 100 oxen from his supplier and instead received 100 dachshunds. The mix-up was probably due to the presence of _____ is the communication process. A. noise B. poor encoding C. poor medium choice D. improprer network choice E. process loss

Q: (p. 392) Having a cell phone conversation during a rock concert is difficult because of: A. lack of communication competence. B. emotional issues. C. information richness. D. network structure. E. the presence of noise.

Q: _____ refers to language or terminology that is specific to a particular profession, group, or company. A. Metaphor B. Colloquialism C. Slang D. Buzzword E. Jargon

Q: (p. 390) _____ can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas. A. Task conflict B. Relationship conflict C. Noise D. Groupthink E. Social loafing

Q: John, a regional sales manager, made five telephone calls to a potential customer within four days. None of the calls were returned. John finally gave up trying to make the sales call. John is a victim of a _____ barrier.A. decodingB. receiverC. senderD. encodingE. feedback

Q: (p. 390) Communications that reflect incompatibilities with respect to personal values or preferences refer to: A. relationship conflict. B. goal specificity mismanagement. C. poor mission analysis. D. poor coordination. E. task conflict.

Q: Bill is distracted during class. He cannot even remember what the lecture was about. This is an example of a _____ barrier.A. senderB. receiverC. mediumD. decodingE. feedback

Q: (p. 390) Expressions that create a sense of urgency and optimism are examples of communications that reflect which of the following processes? A. Task coordinator activities B. Scout activities C. Boundary spanning D. Motivating and confidence building E. Systems monitoring

Q: Lauren is on vacation in Italy. While out shopping, she is unable to understand the price of a scarf because the shop-keeper only speaks Italian and Lauren does not understand Italian. In this case, Lauren is facing a _____ barrier in the communication process.A. encodingB. mediumC. decodingD. feedbackE. receiver

Q: (p. 390) Motivating and confidence building, conflict management, and affect management are types of: A. interpersonal processes. B. action processes. C. boundary spanning processes. D. creative behavior processes. E. transition processes.

Q: Paul is stranded on a highway because his car has run out of gas. He calls his friend Steven for help, but before he can give Steven directions to reach him, the battery in Paul's cell phone runs out and the call gets disconnected. Which of the following barriers affected Paul's communication with Steven that could not be completed because of his cell phone's battery failure?A. Medium barrierB. DecodingC. Receiver barrierD. Sender barrierE. Feedback barrier

Q: (p. 390) The creative team of a fashion house is racing against a deadline to come up with the spring collection, and the pressure is leading to frayed tempers, which is hampering the team's progress. This is an example of poor _____. A. systems monitoring B. affect management C. coordination D. mission analysis E. goal specification

Q: Jill asks Jennifer to inform Debra that her job interview has been moved to 2 PM. Jennifer forgets to convey the message and, as a result, Debra misses her interview. In this situation, Debra is a victim of a _____ barrier in communication.A. senderB. receiverC. mediumD. decodingE. feedback

Q: (p. 390) What synchronizes team members' activities in a way that makes them mesh effectively and seamlessly? A. Goal specification B. Systems monitoring C. Coordination D. Helping behavior E. Strategy formulation

Q: Martin's boss is an egotistical, arrogant man. Whenever Martin goes to him with new ideas, they are always rejected. Instead the boss implements strategies and plans that further his own self-interests. Which of the following barriers is affecting Martin's communication with his boss? A. Process barrier B. Personal barrier C. Physical barrier D. Semantic barrier E. Conceptual barrier

Q: (p. 389-390) Systems monitoring and helping behaviors are examples of: A. action processes. B. brainstorming processes. C. transactive memory processes. D. transition processes. E. interpersonal processes.

Q: (p. 389) _____ involves keeping track of things that the team needs to accomplish its work. A. Goal specification B. Systems monitoring C. Coordination D. Helping behavior E. Strategy formulation

Q: Sender barriers, encoding barriers, and decoding barriers are examples of a _____ barrier. A. process B. personal C. physical D. semantic E. jargon

Q: Speech impairments, poor telephone connections, and poor hearing and eyesight are examples of _____. A. noise B. miscommunication C. sender barrier D. media richness E. static

Q: (p. 389) Monitoring progress toward goals is a type of: A. transition process. B. brainstorming process. C. transactive memory process. D. action process. E. interpersonal process.

Q: According to the perceptual model of communication, _____ is anything that interferes with the transmission and understanding of a message. A. decoding B. feedback loop C. conduit D. grapevine E. noise

Q: (p. 389) _____ processes are primarily important before and between periods of taskwork, whereas _____ processes are primarily important as the taskwork is being accomplished. A. Mission analysis; scout activity B. Transition; action C. Scout activity; interpersonal D. Action; transition E. Interpersonal; transition

Q: Dana is trying to talk to a client from Russia. But his Russian accent is so thick that she can hardly understand what he is saying. In this situation, Dana's communication with her client is hampered due to _____. A. the use of jargon B. a semantic barrier C. noise D. genderflex E. low media richness

Q: (p. 389) Which of the following statements is true with regard to transition processes? A. These processes are important as the taskwork is being accomplished. B. Transition processes are important between periods of work activity. C. They involve members going out of their way to help or back up other team members. D. They involve keeping track of things that the team needs to accomplish its work. E. They drive toward conformity at the expense of other team priorities.

Q: (p. 389-390) Which of the following are teamwork processes? A. Nominal technique, social loafing, and staff validity B. Decision informity, staff validity, and hierarchical sensitivity C. Transactive memory, transformative memory, and social loafing D. Ambassador, task coordinator, and scout E. Transition, action, and interpersonal

Q: Rebecca e-mails a wedding invitation to her cousin Shawn. A few days later, she gets a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of _____. A. noise B. feedback C. encoding D. decoding E. jargon

Q: ______ involve systematic discussions and reviews of performance episodes. A. After-action reviews B. Post-hoc reviews C. Feedback interviews D. Nominal group reviews E. Hindsight reviews

Q: Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of _____. A. decoding B. feedback C. noise D. encoding E. miscommunication

Q: (p. 389) The development of courses of action and contingency plans, and then adapting those plans in light of changes that occur in the team's environment refers to: A. mission analysis. B. goal specification. C. strategy formulation. D. scout activities. E. interpersonal processes.