Q&A Hero

Q: _____ involves intentional acts of influence to enhance or protect the self-interests of individuals or groups. A. Impression management B. Organizational politics C. Empowerment D. Delegation E. Personalized power

Q: (p. 384) Process gain is often driven by production blocking.

Q: According to Randolph's empowerment plan:A. company performance information should not be shared with lower-level employees.B. a clear vision should be created for the lower-level employees to follow.C. the fear factor should not be acknowledged.D. sensitive information should seldom be shared with the lower-level employees.E. heavy dose of training should be avoided.

Q: (p. 383) Getting more from the team than you would expect given the capabilities of its individual members refers to process gain.

Q: Personal initiative:A. is inconsistent with the organization's mission.B. has a short-term focus.C. takes a backseat when faced with barriers.D. is initiated by someone else and is reactive.E. is goal-directed and action-oriented.

Q: Lou chose the new product team very carefully recruiting only the best performers from marketing, operations, finance, and HR. She expected this group to design and develop a stellar new product in record time. She doesn't understand why this team composed only of superstars has not lived up to her expectations. Lou's group has not demonstrated synergy.

Q: _____ occurs when an individual takes an active and self-starting approach to work and goes beyond what is formally required in a given job. A. Authoritarian power B. Socialized power C. Empowerment D. Personal initiative E. Delegation

Q: (p. 382) Team characteristics, such as member diversity, task interdependence, team size, and so forth, have an impact on team effectiveness.

Q: Delegation is highly successful when: A. lower-level persons are not supervisors. B. there is fear of competition from those below. C. employees are competent. D. employees and managers share different task objectives. E. employees and managers share a negative relationship.

Q: (p. 383) Team processes are synonymous with "synergy."

Q: Delegation amounts to: A. totalitarian power. B. power distribution. C. power sharing. D. influence sharing. E. authoritarian power.

Q: (p. 387) Daniel's team is working on a project to create an effective marketing campaign for a company that specializes in food processors. Daniel gathers all the necessary information to help his team understand the product and the desires and needs of the client. He then clearly explains the responsibilities of each member of the team. He is ensuring that his team has high: A. decision informity. B. groupthink. C. hierarchical sensitivity. D. staff validity. E. action learning.

Q: _____ is the process of granting decision-making authority to subordinates. A. Delegation B. Consultation C. Subjection D. Participation E. Domination

Q: (p. 395) The team's strong belief that they can be effective across a variety of situations reflects which of the following? A. Moderate transactive memory B. Diverse mental models C. High potency D. Low cohesion E. Minimal boundary spanning

Q: The highest degree of empowerment is: A. consultation. B. participation. C. subjection. D. delegation. E. domination.

Q: Which of the following is true about participative management? A. Participative management rarely contributes to employee satisfaction, commitment, and participation. B. Participative management fulfills the employees' autonomy needs but not their interpersonal contact needs. C. Individual participation is counterproductive when employees are highly interdependent on each other. D. Participative management succeeds even when employees do not trust their managers. E. Individuals can contribute to participative management effectively even when they are unprepared.

Q: Although brainstorming is a commonly used technique to increase creativity in idea generation, researchers have pointed out that it frequently doesn't work as well as expected. Which of the following reasons have been suggested as to why brainstorming doesn't necessarily work all that well? (check all that apply) __ Team members may engage in social loafing during a brainstorming session. __ Members may be hesitant to put forward silly or not well thought-out ideas. __ Having to wait to suggest an idea results in production blocking. __ Team members prefer to do this sort of activity online in a social forum. __ Lack of timely criticism and analysis results in process loss.

Q: (p. 398-400) Describe the effects of teamwork processes on team performance and commitment.

Q: _____ is the process whereby employees play a direct role in setting goals, making decisions, solving problems, and making changes in the organization. A. Ingratiation B. Participative management C. Impression management D. Power assessment E. Networking

Q: (p. 401) Differentiate between positional modeling and positional rotation.

Q: Which of the following is true of authoritarian power?A. It has a low degree of employee empowerment and a high degree of managerial domination.B. Managers displaying authoritarian power consult followers when making decisions.C. Mangers and followers jointly make decisions in authoritarian power settings.D. Managers grant their followers the authority to make decisions.E. It involves a high degree of delegation and a high degree of employee empowerment.

Q: (p. 400-401) Cross-training and training in transportable teamwork competencies focus on individual experiences that promote individual learning. Explain.

Q: You are a management consultant. An executive from Swell Systems asks you to present a lecture on empowerment to her managers. Which of the following ideas should you include? A. Power can be handed to employees who are not prepared without any ill effects. B. Power is a zero-sum situation where one person's gain is another's loss. C. Social power is limited and requires a win-win thinking. D. Authoritarian managers have win-win thinking about employee empowerment. E. Empowerment is a matter of degree, not an either-or proportion.

Q: (p. 385, 394) Distinguish between brainstorming and groupthink.

Q: A core component of the empowerment process is: A. pushing decision-making authority down to progressively lower levels. B. dominating the employees in order to gain commitment and compliance from them. C. using reward and coercive power to produce commitment from the employees. D. emphasizing to the employees that compliance is superior to commitment. E. to prove to the employees that expert and referent power have a negative impact.

Q: (p. 392-393) Explain how information richness influences the communication process?

Q: _____ is recognizing and releasing into the organization the power that people already have in their wealth of useful knowledge, experience, and internal motivation. A. Compliance B. Influence tactics C. Organizational politics D. Impression management E. Empowerment

Q: (p. 391-392) With the help of a diagram explain the communication process.

Q: Which of the following types of power tend to produce commitment, as opposed to compliance or resistance? A. Expert, reward, and positive legitimate power B. Referent, reward, and expert power C. Coercive, positive legitimate, and reward power D. Referent, expert, and negative legitimate power E. Expert, referent, and positive legitimate power

Q: (p. 384, 388-389) How are taskwork processes different from teamwork processes?

Q: You are a management consultant. A manager from Texaco asks you to summarize the best research evidence on the impact of French and Raven's five bases of power on job performance, job satisfaction, and turnover. Which of these would be a correct response? A. Reward power had stronger positive impacts than referent power. B. Legitimate power had stronger positive impacts than expert power. C. Referent power had a weaker positive impact than legitimate power. D. Expert and referent power had a generally positive impact. E. Coercive power had a positive impact on performance and a negative impact on satisfaction.

Q: (p. 394-395) Differentiate between cohesion and potency.

Q: Role models most likely have _____ power over those who identify closely with them. A. referent B. reward C. coercive D. positive legitimate E. negative legitimate

Q: (p. 400-402) Explain the steps organizations can take to improve team processes.

Q: _____ power comes into play when one's personality becomes the reason for compliance. A. Reward B. Coercive C. Legitimate D. Expert E. Referent

Q: (p. 394-397) What are team states? Identify and briefly describe the various team states discussed in the text.

Q: Which of the following powers is also known as charisma? A. Expert power B. Referent power C. Reward power D. Coercive power E. Legitimate power

Q: (p. 391-393) What factors influence the communication process in teams?

Q: Valued knowledge or information gives an individual _____ power over those who need such knowledge or information. A. expert B. legitimate C. coercive D. reward E. referent

Q: (p. 388-390) Define teamwork process. Describe the three teamwork processes using examples.

Q: "He will do it because I am the CEO and I say so!" This statement reflects a reliance on _____ power. A. reward B. socialized C. negative legitimate D. referent E. expert

Q: (p. 388) Define boundary spanning and describe the activities involved in this taskwork process. Provide an example of each activity.

Q: Which of the following powers focuses constructively on job performance? A. Coercive power B. Positive legitimate power C. Individual charismatic power D. Expert power E. Referent power

Q: (p. 387-388) Discuss three specific factors that account for a team's ability to make effective decisions. How can these factors be used for improving team decision making?

Q: Individuals who obtain compliance primarily because of their formal authority to make decisions have _____ power. A. legitimate B. expert C. referent D. reward E. coercive

Q: (p. 384-387) Briefly describe creative behavior and decision making taskwork processes.

Q: Legitimate power is anchored to one's: A. valued knowledge. B. charisma. C. stance in giving rewards. D. stance in giving punishments. E. formal position.

Q: A sales manager who threatens to fire any salesperson who uses a company car for personal purposes is relying on _____ power. A. referent B. expert C. legitimate D. coercive E. reward

Q: (p. 385-386) Define brainstorming. Identify the rules used surrounding a brainstorming session. Discuss why brainstorming does not work as well as individual idea generation.

Q: According to French and Raven, _____ power exists when an individual obtains compliance through threatened or actual punishment. A. reward B. referent C. expert D. legitimate E. coercive

Q: (p. 382-383) Define team process. Differentiate between process gain and process loss.

Q: Verbal or written recognition and other forms of positive reinforcement help the managers display _____ power. A. referent B. coercive C. legitimate D. reward E. expert

Q: (p. 401) The standard pre-deployment practice of the team represents which aspect of cross-training? A. Positional rotation B. Positional modeling C. Action learning D. Personal clarification E. Collaborative problem solving

Q: (p. 395) The team's high level of common understanding refers to which of the following? A. Potency B. Cohesion C. Transactive memory D. Mental models E. Boundary spanning

Q: John leads a team of 10 sales persons. He informs the team members that the first member to achieve the year's target will be sent on an all expenses paid holiday to the Grand Canyon National Park. John is demonstrating _____ power. A. referent B. legitimate C. reward D. coercive E. expert

Q: When Pedro's answers on a Thematic Apperception Test clearly illustrated his desire to use power to further his own interests, as opposed to helping others, he demonstrated _____ power. A. positive legitimate B. personalized C. referent D. expert E. socialized

Q: (p. 390) Scenario: Surveillance and Rescue Team A special surveillance and rescue team is being deployed to counter the menace of pirates in the Indian Ocean. Nick, Sid, Leah, and Kevin are the core members of the team. Nick was elected as the leader of the team. Sid is responsible for monitoring the team's progress toward its goals. Kevin took on the role of a motivator and the confidence builder for the team. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations. Beyond his task responsibilities, Kevin's role also consists of behaviors that contribute to: A. transition processes. B. brainstorming processes. C. transactive memory processes. D. action processes. E. interpersonal processes.

Q: (p. 389) Scenario: Surveillance and Rescue Team A special surveillance and rescue team is being deployed to counter the menace of pirates in the Indian Ocean. Nick, Sid, Leah, and Kevin are the core members of the team. Nick was elected as the leader of the team. Sid is responsible for monitoring the team's progress toward its goals. Kevin took on the role of a motivator and the confidence builder for the team. This team has worked together before and has developed a high level of common understanding regarding the team and its mission. Members also strongly believe that the team can be effective across a variety of situations and tasks. As a standard practice, before deployment, the team members observe how other members perform their roles by shadowing and going through simulations. Sid's role of monitoring the team's progress contributes to which of the following teamwork processes? A. Brainstorming process B. Action process C. Transactive memory process D. Transition process E. Interpersonal process

Q: Personalized power is exhibited when managers focus more on: A. helping the society. B. satisfying their own needs. C. the needs of their underlings. D. adhering to the rules that others are expected to follow. E. helping others.

Q: (p. 388) Scenario: Model Industries, Inc. Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc. (MII), responsible for generating ideas for new marketing strategies. Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing. Ryan can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes. In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Heather is engaging in which of the boundary-spanning processes? A. Systems monitoring B. Task coordinator C. Coordination D. Scout activity E. Ambassador activity

Q: "My goal is to be a powerful advocate on the part of my constituents." This statement reflects a preference for _____ power. A. socialized B. coercive C. personalized D. reward E. expert

Q: (p. 388) Scenario: Model Industries, Inc. Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc. (MII), responsible for generating ideas for new marketing strategies. Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing. Ryan can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes. In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Jeremy's tendency to listen to Heather and ignore Ryan reflects which factor in effective decision making? A. Production blocking B. Staff validity C. Hierarchical sensitivity D. Decision informity E. Transition process gain

Q: "Power in itself means nothing. I think power is the opportunity to really have an impact on your community." This statement reflects a preference for _____ power. A. socialized B. coercive C. personalized D. reward E. expert

Q: (p. 387-388) Scenario: Model Industries, Inc. Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc. (MII), responsible for generating ideas for new marketing strategies. Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing. Ryan can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes. In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. The decision-making records of Heather and Ryan reflect which factor in effective decision making at MII? A. Cohesion B. Staff validity C. Hierarchical sensitivity D. Decision informity E. Transactive memory

Q: Why do organizations need to curb the use of social media in the workplace? What sort of policies will allow them to accomplish this?

Q: (p. 387) Scenario: Model Industries, Inc. Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc. (MII), responsible for generating ideas for new marketing strategies. Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing. Ryan can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes. In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Burt's action would contribute to which factor in effective decision making at MII? A. Production blocking B. Staff validity C. Hierarchical sensitivity D. Decision informity E. Transactive memory

Q: Describe the application of the contingency approach to the selection of media.

Q: (p. 386) Scenario: Model Industries, Inc. Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc. (MII), responsible for generating ideas for new marketing strategies. Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing. Ryan can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes. In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. According to research, the best way for Burt, Ryan, and Heather to improve their team hierarchical sensitivity would be to implement _____. A. brainstorming B. action learning C. collaborative problem solving D. nominal group technique E. personal clarification

Q: Describe the sources of nonverbal behaviors that foster communication. Which types of nonverbal behaviors hinder communication?

Q: (p. 402) _____ is normally conducted by a consultant and intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification. A. Team building B. Action learning C. Positional rotation D. Position building E. Personal clarification

Q: Compare and contrast the assertive, aggressive, and nonassertive styles of communication.

Q: (p. 402) Monitoring, evaluating, and providing performance-related feedback is associated with which of the following competencies? A. Conflict resolution B. Collaborative problem solving C. Communications D. Planning and task coordination E. Goal setting and performance management

Q: Describe the effects of social media on communication within an organization.

Q: (p. 402) Which of the following competencies coordinates and synchronizes activities among team members? A. Planning and task coordination B. Collaborative problem solving C. Communications D. Goal setting and performance management E. Conflict resolution

Q: _____ is a work practice in which an employee does his or her job in a remote location using a variety of information technologies. A. Teleworking B. Videoconferencing C. Collaborative computing D. Electronic mail E. Extranet

Q: An employee with an excellent teamwork competency would be skilled in all of the following except ______. A. groupthink B. collaborative problem solving C. communication D. goal-setting E. task coordination

Q: According to the contingency model for selecting media, which of the following choices falls into the overload zone?A. The impersonal static medium for a high-complexity problemB. The face-to-face medium for a high-complexity problemC. The interactive medium for a low-complexity problemD. The impersonal static medium for a low-complexity problemE. The personal static medium for a high-complexity problem

Q: (p. 402) Which of the following is true about conflict resolution? A. It coordinates and synchronizes activities among team members. B. It helps establish specific and difficult goals for the team. C. It understands communication networks. D. It can identify situations requiring participative problem solving. E. It can distinguish between desirable and undesirable conflict.

Q: As director of compensation at a large manufacturing firm, it is Henry's responsibility to ensure that employees are properly compensated according to a biweekly time schedule. Many of Henry's employees choose to have their pay checks automatically deposited into their designated bank accounts. However, it is still necessary to inform these workers that their pay has been properly deposited. Which of the following communication medium should Henry choose to convey this information?A. Video-conferenceB. Telephonic conversationC. Face-to-face conversationD. Impersonal staticE. Interactive medium

Q: Sharon is the Director of Human Resources at a company that is undergoing a merger with another organization. As a result of the merger, a portion of the combined workforce will be laid off. Sharon understands that even with a lucrative severance package, the news will adversely affect the lives of these employees. Therefore, she wants to break the news to them in a sensitive manner so as to maintain the company's image. Which of the following is the most appropriate communication medium to use in this situation?A. Face-to-face conversationB. Voice mailC. Personal e-mailD. MemoE. Letter