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Q:
Compensation policy choices affecting pay level are most closely associated with _____.
A.internal alignment
B.external competitiveness
C.contributions
D.management
Q:
Managers seek internal alignment within their organization by:
A.matching competitors' pay rates.
B.following FLSA guidelines.
C.using fair merit increases.
D.paying on the basis of similarities among jobs.
Q:
_____ refers to comparisons among jobs or skills inside a single organization.A.External competitivenessB.Internal alignmentC.Pay structureD.Equitable contributions
Q:
Seniority based, incentive and merit guidelines are components of the ____________ policy.A. internal alignmentB. managementC. competitivenessD. management
Q:
Cost is to change in the pay model as ______________ are to policy lines.
A. market definitions
B. surveys
C. descriptions
D. incentives
Q:
Which of the following is not an objective of the pay model?
A. Ethics
B. Competitiveness
C. Efficiency
D. Fairness
Q:
Market definitions are to competitiveness as performance based is to _____.A.alignmentB.complianceC.efficiencyD.contribution
Q:
Costs are to management as _____ is to alignment.A.work analysisB.communicationC.surveysD.merit guideline
Q:
Which of the following is not an objective in the pay model?
A.Fairness
B.Compliance
C.Efficiency
D.Productivity
Q:
All of the following have direct financial costs for an employer except:
A.benefits
B.relational returns
C.work-life balance
D.income protection
Q:
A company that says its relatively low starting pay will be offset by larger future pay increases is using the concept of _____.
A.present-value
B.merit pay
C.incentives
D.deferred benefits
Q:
Employers' annual cost per employee to provide family health care coverage is approximately ______________A. $5000B, $10000C. $15000D. $20000
Q:
Which of the following is the largest component in an executive pay package?
A.Base pay
B.Stock options
C.Merit pay
D.Perks
Q:
Variable pay may also be called
A.exempt
B.non-exempt
C.stock options
D.incentives
Q:
Employees who want to be sure their good performance will be rewarded will prefer
A.merit pay.
B.team incentives.
C.individual incentives.
D.across-the-board pay increases
Q:
Which form of pay is likely to be least expensive for employers?A.IncentiveB.Merit payC.Cost-of-living adjustmentsD.Base pay
Q:
Which of the following are given as increments to the base pay in recognition of past work behavior?
A.Base pay
B.Cost-of-living adjustments
C.Merit pay
D.Incentives
Q:
Which of the following is an example of a relational return?
A.Short-term incentives
B.Recognition and status
C.Work-life balance
D.Income protection
Q:
In Japanese companies, the concept of teate is consistent with which of the following?
A.Sophisticated performance appraisal systems
B.A strong emphasis on performance pay
C.Family, housing and commuting allowances
D.Rapid promotions
Q:
In China, compensation, dai yu, has come to mean
A.entitlement and benefits.
B.cash compensation.
C.returns and entitlement.
D.cash compensation and relational returns.
Q:
The degree to which pay influences individual and aggregate motivation among the employees at any point in time is referred to as:
A.sorting effect.
B.incentive effect.
C.motivational effect.
D.directional effect.
Q:
(p. 10-11) Costco has higher labor costs than Walmart and Sam's Club. The result is Costco has better performance in all but which of the following?
A. turnover
B. profit
C. customer satisfaction
D. sales/square foot
Q:
Employees view compensation as all but which of the following?
A.A return
B.An entitlement
C.A reward
D.An investment
Q:
"Say on pay" is part of a law designed to protect the interests of ___________
A. Employees
B. Managers
C. Society
D. Shareholders
Q:
The primary reason compensation is important to managers is because:
A.employees regard it as a reward.
B.it influences employee behavior.
C.it is a larger cost than benefits.
D.stock holders dislike high compensation costs.
Q:
_____ would be most concerned about compensation as a major expense.
A.Managers
B.Employees
C.Society
D.Stockholders
Q:
_____ would be most concerned about executive pay.
A.Managers
B.Employees
C.Society
D.Stockholders
Q:
One of the reasons 8 in 10 working families have no health insurance is because ______A. many large employers do not offer health insuranceB. health insurance is more costly at large employersC. many small employers do not offer health insuranceD. most workers decline health insurance when offered by their employer
Q:
Hourly compensation costs for manufacturing workers are higher in _____ than the U.S.A.GermanyB.Czech RepublicC.SpainD.Singapore
Q:
Employers spend ____ cents for benefits in addition to each dollar of wages or salaries.A.44B. 34C. 24D. 14
Q:
According to the text, if women had the same education, experience, and union coverage as men and also worked in the same industries and occupations, they would be expected to earn about _____ of what men earn.
A.62%
B.70%
C.80%
D.90%
Q:
Which of the following includes restrictions on executive pay that are designed to discourage executives from taking "unnecessary and excessive risks"?
A.Corporate Welfare Program
B.Employee Welfare Program
C.Troubled Asset Relief Program
D.Corporate Liability Relief Program
Q:
(p. 166) Identify and explain the mathematical formula for expectancy theory.
Q:
There are several tactics organizations can use to encourage employees to adapt to the organization's culture. Which of the following are not among the tactics used to encourage adaptation? __ Allow newcomers to interact with current employees while they are being oriented. __ Do not use examples of what an employee is supposed to be like. __ Constantly remind newcomers to be themselves and that they were chosen for the organization based on who they are. __ Orient new employees by themselves. __ Provide hurdles that are required to be met prior to organizational membership.
Q:
For the last three years, the HR department at ACME Coyote Tools, Inc. has focused on hiring for person-organization fit. Which of the following would you expect to see as a result of ACME's new selection process if it has been successful? (Check all that apply.) __ Increased trust __ Increased use of stories and rituals __ Increased stress __ decreased organizational commitment __ Increased job satisfaction
Q:
Place the following steps in the service culture process in their proper order from the first step (#1) to the last step (#5). ___ Service oriented leadership behaviors modeled by managers ___ Unit sales improve ___ Employees begin exhibiting service oriented behaviors ___ Service culture develops as employee attitudes change ___ Customer satisfaction increases
Q:
There are six major categories of observable artifacts in a company's culture. Match the following description to the type of artifact. 1. McDonald's golden arches; Harley Davidson's emblem; Texaco's star; CBS's peacock; Planter's Mr. Peanut figure 2. CRTs, IVPs, & QUBs at a radiologist's office; 24/7, TQT, 303, & 511 at Twitter; b-spec, S3, & LAAp in the military; TA, BusAd, ICS, Bio, Webreg, & ZotAlert at UCI. 3. The police seargeant saying "Be safe out there." every day after handing out the day's assignments; The Executive VP of a large company personally calling 5-10 employees each day to thank them for their hard work; Casual Fridays; once a month diversity lunches 4. Annual Founder's awards for the most inovative idea of the year; Women in Aerospace annual awards dinner; graduation at a university; 5. open floor plans, cubicles vs closed-door offices, shared cafeterias or executive dining rooms, comfortable lounges for casual conversation or hard chairs in a cramped space with no windows for a break room a. Symbols b. Physical structures c. Language d. Rituals e. Ceremonies
Q:
(p. 535-538) Explain the three ways in which organizations routinely and effectively help speed up the socialization process of newcomers.
Q:
(p. 535) What is meant by person-organization fit? What are its advantages?
Q:
(p. 532-533) Why are mergers and acquisitions not considered one of the best methods to change an organization's culture?
Q:
(p. 532) Discuss the two common methods by which an organization can change its culture.
Q:
(p. 531) Discuss the qualities of a perfectly socialized employee.
Q:
(p. 531) How does the anticipatory stage of the socialization process differ from the encounter stage?
Q:
(p. 531) Discuss the three stages of the socialization process.
Q:
(p. 529-531) What processes can be used to keep an organization's culture strong? Explain in brief.
Q:
(p. 526-528) Discuss the pros and cons of a strong culture.
Q:
(p. 524-525) Explain a customer service culture and its advantages.
Q:
(p. 523) Explain the general culture types based on the dimensions of solidarity and sociability.
Q:
(p. 520-522) Identify and describe the six major types of artifacts.
Q:
(p. 519-523) Briefly describe the three major components of culture. Provide an example of each.
Q:
(p. 523) Scenario: Four Friends
Rosy, Lily, Molly, and Cathy are four friends working at four different organizations. In Molly's firm, employees are both distant and disconnected from one another, whereas in Lily's company, it is quite the oppositeemployees are friendly and they all think alike. Rosy works for an organization where employees think alike but are not friendly to one another. Finally, Cathy is at a firm where employees are friendly but they think differently and do their own thing. Rosy's firm can be described as having a _____ culture.
A. communal
B. mercenary
C. networked
D. fragmented
E. collective
Q:
(p. 523) Scenario: Four Friends
Rosy, Molly, Lily, and Cathy are four friends working at four different organizations. In Molly's firm, employees are both distant and disconnected from one another, whereas in Lily's company, it is quite the oppositeemployees are friendly and they all think alike. Rosy works for an organization where employees think alike but are not friendly to one another. Finally, Cathy is at a firm where employees are friendly but they think differently and do their own thing.
Cathy's firm can be described as having which culture type?
A. Communal
B. Mercenary
C. Networked
D. Fragmented
E. Complex
Q:
(p. 523) Scenario: Four Friends
Lily, Molly, Rosy, and Cathy are four friends working at four different organizations. In Molly's firm, employees are both distant and disconnected from one another, whereas in Lily's company, it is quite the oppositeemployees are friendly and they all think alike. Rosy works for an organization where employees think alike but are not friendly to one another. Finally, Cathy is at a firm where employees are friendly but they think differently and do their own thing. Lily's firm can be described as having a(n) _____ culture.
A. communal
B. mercenary
C. networked
D. fragmented
E. individualistic
Q:
(p. 523) Scenario: Four Friends
Molly, Lily, Rosy, and Cathy are four friends working at four different organizations. In Molly's firm, employees are both distant and disconnected from one another, whereas in Lily's company, it is quite the oppositeemployees are friendly and they all think alike. Rosy works for an organization where employees think alike but are not friendly to one another. Finally, Cathy is at a firm where employees are friendly but they think differently and do their own thing. Molly's firm can be described as having which of the following culture types?
A. Communal
B. Mercenary
C. Networked
D. Fragmented
E. Collective
Q:
(p. 520) Scenario: Verve, Inc.
At Verve In., Marie has been the department manager for five years. Marie starts every Monday morning with a 60-minute department meeting where each member in the department gets five minutes to report progress, share stories of success and failure, and seek general input, advice, and information. Jeremy is responsible for sharing an anecdote, an account, or a legend about the company for every first Monday of the month to keep everyone reminded of where they work and what is important. Marie has created the workplace for her department in a totally open forum. There are no walls or cubicles, and everyone including Marie is in one open room. Marie has created a skull with a victory flag on its forehead as her department's corporate logo representing the "victory or die trying" motto for her group. The group has succeeded in achieving some exceptional results in the past two years. Marie's logo can be described as a(n):
A. ritual.
B. story.
C. espoused value.
D. ceremony.
E. symbol.
Q:
(p. 521) Scenario: Verve, Inc.
Marie who has been the department manager at Verve, Inc., for five years starts every Monday morning with a 60-minute department meeting where each member in the department gets five minutes to report progress, share stories of success and failure, and seek general input, advice, and information. Jeremy is responsible for sharing an anecdote, an account, or a legend about the company for every first Monday of the month to keep everyone reminded of where they work and what is important. Marie has created the workplace for her department in a totally open forum. There are no walls or cubicles, and everyone including Marie is in one open room. Marie has created a skull with a victory flag on its forehead as her department's corporate logo representing the "victory or die trying" motto for her group. The group has succeeded in achieving some exceptional results in the past two years. Jeremy has the responsibility for sharing which of the following every first Monday of the month?
A. Symbols
B. Stories
C. Espoused values
D. Ceremonies
E. Language
Q:
(p. 521) Scenario: Verve, Inc.
Marie is the department manager at Verve, Inc. She has been working in the position for five years. Marie starts every Monday morning with a 60-minute department meeting where each member in the department gets five minutes to report progress, share stories of success and failure, and seek general input, advice, and information. Jeremy is responsible for sharing an anecdote, an account, or a legend about the company for every first Monday of the month to keep everyone reminded of where they work and what is important. Marie has created the workplace for her department in a totally open forum. There are no walls or cubicles, and everyone including Marie is in one open room. Marie has created a skull with a victory flag on its forehead as her department's corporate logo representing the "victory or die trying" motto for her group. The group has succeeded in achieving some exceptional results in the past two years. What Marie does every Monday morning can be described as a(n):
A. ritual.
B. story.
C. espoused value.
D. ceremony.
E. symbol.
Q:
(p. 538) Which of the following is a tactic designed to discourage adaptation to the organization's culture? A. Orient new employees along with a group of other new employees. B. Provide hurdles that are required to be met prior to organizational membership. C. Provide role models for newcomers. D. Put newcomers through orientation apart from current organizational members. E. Constantly affirm to newcomers that they are to be themselves and that they were chosen for the organization based on who they are.
Q:
(p. 538) Which of the following tactics is designed to encourage adaptation to the organization's culture?
A. Use no examples of what an employee is supposed to be like.
B. Constantly remind newcomers that they are now part of a group and that this new group helps define who they are.
C. Allow newcomers to interact with current employees while they are being oriented.
D. Allow organizational membership regardless of whether or not any specific requirements have been met.
E. Orient new employees by themselves.
Q:
(p. 537-538) A process by which a junior-level employee develops a deep and long-lasting relationship with a more senior-level employee within the organization refers to:
A. mentoring.
B. promotion.
C. ASA framework.
D. socialization.
E. orientation.
Q:
(p. 535-536) Which of the following involve(s) making sure a potential employee has an accurate picture of what working for an organization is going to be like by providing both the positive and the negative aspects of the job?
A. Mentoring
B. Reality shock
C. Off-the-job training
D. Realistic job previews
E. Countercultures
Q:
(p. 535) Realistic job previews occur during which stage of socialization?
A. Encounter
B. Attrition
C. Anticipatory
D. Adaptation
E. Understanding
Q:
(p. 535) _____ is the degree to which an individual's personality and values match the culture of an organization.
A. ASA framework
B. Person-organization fit
C. Socialization
D. Mentoring
E. Organizational commitment
Q:
(p. 532) Most merged companies operate under a _____ for an extended period of time.
A. strong culture
B. weak culture
C. subculture
D. differentiated culture
E. counterculture
Q:
(p. 532) Who amongst the following represent probably the biggest driver of culture?
A. Middle managers
B. Frontline employees
C. Top executives
D. First-line managers
E. Stockholders
Q:
(p. 532) In practice, there are two common ways to change a culture. They are:
A. ASA framework and socialization.
B. changes in leadership and mergers or acquisitions.
C. ASA framework and changes in leadership.
D. socialization and mergers or acquisitions.
E. mergers and ASA framework.
Q:
(p. 531) In which stage of socialization do employees adopt the goals and values of the organization, recognize what the organization has been through, and converse with others in the organization using technical language and specific terms that only insiders would comprehend?
A. Encounter
B. Attrition
C. Anticipatory
D. Understanding and adaptation
E. Selection
Q:
(p. 531) During which stage of socialization do newcomers come to learn the content areas of socialization and internalize the norms and expected behaviors of the organization? A. Encounter B. Attrition C. Anticipatory D. Understanding and adaptation E. Selection
Q:
(p. 531) Which of the following is the final stage of the socialization process?
A. Encounter
B. Attrition
C. Anticipatory
D. Understanding and adaptation
E. Selection
Q:
(p. 531) The goal of an organization's socialization efforts should be to minimize _____ as much as possible.
A. mentoring
B. diversity
C. reality shock
D. espoused values
E. newcomer orientation
Q:
(p. 531) Having recently started his job at 7 Days Supermarket, Peter was heard making a comment that "Working at 7 Days Supermarket was not nearly what I expected it to be." This is an example of _____ that occurs in the _____ stage of the socialization process.
A. counterculture; encounter
B. reverse adaptation; attrition
C. culture shock; anticipatory
D. reality shock; encounter
E. reverse adaptation; understanding
Q:
(p. 531) You have recently been hired by TellMe, Inc. Today is your first day. You can be described at which stage of the socialization process?
A. Encounter
B. Attrition
C. Anticipatory
D. Adaptation and understanding
E. Selection
Q:
(p. 531) In your final semester, you are interviewing at Raintree, Inc. You have collected preliminary information from Raintree's website and other employees. You are getting additional information during the interview process from the managers. You can be described at which stage of the socialization process?
A. Encounter
B. Attrition
C. Anticipatory
D. Adaptation and understanding
E. Selection
Q:
(p. 531) Which stage of socialization begins the day an employee starts work?
A. Encounter
B. Attrition
C. Anticipatory
D. Adaptation and understanding
E. Selection
Q:
(p. 531) Which of the following statements about the encounter stage of socialization is true?
A. It happens prior to an employee spending even one second on the job.
B. New employees compare the information they acquired as outsiders during the first stage with what the organization is really like now that they are insiders.
C. Newcomers come to learn the content areas of socialization and internalize the norms and expected behaviors of the organization.
D. It is the adoption of the spoken and unspoken goals and values of the organization.
E. It is the last stage in the socialization process.
Q:
(p. 531) Laura, currently employed at Regent International, is looking for a new job. In the process of doing so, she comes across the website of Global Vision and finds that the values and culture of the company match with her own personal values. She also learns about the various activities that take place in Global Vision on a yearly basis and its various achievements. It is clear from this example that Laura is in the _____ stage of the socialization process.
A. anticipatory
B. encounter
C. understanding
D. adaptation
E. attrition
Q:
(p. 531) Which of the following represents the first stage in the socialization process?
A. Attrition
B. Anticipatory
C. Encounter
D. Adaptation
E. Understanding
Q:
Which of the following is not one of the most frequently addressed dimensions in most socialization efforts?
A. Policies
B. Goals and values
C. Politics
D. Language
E. History
Q:
(p. 530) Which of the following is a process that begins before an employee starts work and does not end until an employee leaves the organization?
A. Mentoring
B. Counterculture
C. ASA framework
D. Socialization
E. Job analysis
Q:
(p. 530) _____ is/are the primary process by which employees learn the knowledge that enables them to understand and adapt to the organization's culture.
A. Mentoring
B. Countercultures
C. ASA framework
D. Socialization
E. Subculturing