Q&A Hero

Q: are the purposes, goals, and desired results for the organization and its parts. a. Rules b. Objectives c. Procedures d. Norms

Q: Planning that involves determining how to increase efficiency in production is usually done by: a. top managers. b. middle managers. c. supervisory managers. d. intermediate managers.

Q: Which of the following management levels is involved with short-range plans of 1 day, 1 week, or 1 to 6 months? a. Chief executive officers b. Top managers c. Presidents d. Supervisory managers

Q: Operational planning: a. involves the establishment of the organization's mission. b. facilitates the achievement of strategic planning. c. is planning for more than five years into the future. d. is done by the top-managers.

Q: The type of planning that is usually done by top management and is for a period of five years or more into the future, is known as: a. operational planning. b. short-term planning. c. strategic planning. d. intermediate planning.

Q: An organization's defines the purpose the organization serves and identifies its services, products, and customers. a. mission b. norm c. code d. patent

Q: Anticipating alternative future situations and developing courses of action for each alternative is referred to as planning. a. scenario b. operational c. diverse d. institutional

Q: Contingency planning means: a. allotting more time for problem-solving. b. thinking in advance about possible problems and having anticipated solutions. c. solving problems after they happen with the best possible solution. d. comparing current productivity levels with desired productivity levels and planning strategies to achieve desired results.

Q: Which of the following is the third step in planning? a. Monitoring the plans implementation b. Setting an objective or goal c. Identifying and assessing present and future conditions affecting the objective d. Developing a systematic approach to achieve the objective

Q: Planning is most closely related to the management function of: a. financing. b. accounting. c. implementing. d. controlling.

Q: Which of the following is the first step in planning? a. Developing a systematic approach to achieve the objective b. Implementing the plan c. Setting an objective or goal d. Monitoring the plans implementation

Q: Which of the following is a planning step that immediately follows the establishment of a goal by a manager? a. Developing a systematic approach, or plan, to achieve the objective b. Implementing the plan and monitoring its implementation c. Setting an alternative objective as a backup strategy d. Identifying and assessing present and future conditions affecting the objective

Q: The critical path is the series of scheduled activities that require the shortest period of time. a. True b. False

Q: A Gantt chart is a scheduling technique that shows how various activities involved in the job depend on each other. a. True b. False

Q: A budget is considered to be a type of standing plan. a. True b. False

Q: A program is a large-scale plan that involves a mix of objectives, policies, rules, and smaller projects. a. True b. False

Q: A rule is a single use plan. a. True b. False

Q: A rule is stronger than a policy. a. True b. False

Q: Policies are always required to be written, otherwise they are not considered as policies. a. True b. False

Q: Supervisors normally do not establish policies, even within their own departments. a. True b. False

Q: A program is a type of standing plan. a. True b. False

Q: Standing plans are also known as repeat-use plans. a. True b. False

Q: Once objectives have been set, it is necessary for supervisors to follow-up by having progress discussions with employees. a. True b. False

Q: In order to preserve managerial authority, supervisors should not involve subordinates in setting objectives. a. True b. False

Q: Effort expended in one performance area frequently affects another. a. True b. False

Q: Objectives should be set such that they can be met through average effort. a. True b. False

Q: Because objectives focus attention and effort, it is better to have as many objectives as possible that cover not only the important areas but areas which are less important too. a. True b. False

Q: Unified planning means that all departments help decide what the plans of the entire organization should be. a. True b. False

Q: In a hierarchy of objectives, top managers establish goals that reflect the goals of the middle and supervisory management levels. a. True b. False

Q: In any organization, objectives are first needed at the top management level. a. True b. False

Q: Planning at the higher level generally is less complex and involves less uncertainty than planning at supervisory levels. a. True b. False

Q: Supervisors are involved with short-term planning that usually spans a timeframe of one day to six months. a. True b. False

Q: The planning done by top managers is narrower in scope than the planning done at the supervisory level. a. True b. False

Q: Strategic planning has longer time horizons. a. True b. False

Q: Top managers are more involved in operational planning. a. True b. False

Q: Scenario planning has a short-term focus and is typically associated with planning at the supervisory level. a. True b. False

Q: The first step in planning is setting an objective or goal. a. True b. False

Q: Implementation and evaluation of goals do not form a part of planning. a. True b. False

Q: It is always advisable for managers to solve problems as they arise rather than to spend working hours making long term plans. a. True b. False

Q: Effective managers never make assumptions about the future while planning. a. True b. False

Q: Planning is most closely related to organizing. a. True b. False

Q: Planning always involves assessing present conditions and making only short term goals. a. True b. False

Q: Planning essentially means forward looking. a. True b. False

Q: As a supervisor, Mark is developing the first step in the planning process for his department. Mark is probably working on the objectives he wants to achieve within his group. a. True b. False

Q: Planning involves the use of administrative skills only. a. True b. False

Q: Making job assignments is a part of the planning carried out by supervisors. a. True b. False

Q: List the current trends challenging supervisors.

Q: Describe the difference between "exceptional" and "average" supervisors.

Q: Discuss the various relationships that supervisors develop while working with various groups.

Q: What are the advantages of promoting supervisors from within?

Q: What are the four basic skills required by managers? Which of these skills is needed more by supervisors than other managers?

Q: List and define the five managerial functions.

Q: What are the three levels of management found in most businesses? Give an example of the responsibilities at each level.

Q: Discuss the relationship between managerial level and authority and responsibility.

Q: List and define the three basic resources of any organization.

Q: Why is management needed in all organizations?

Q: The measurement of the amount of input needed to generate a given amount of output is known as: a. managerial ethics. b. authority. c. productivity. d. quality.

Q: When the organization strives to become leaner and more efficient by reducing the workforce and consolidating departments and work groups, the practice is called: a. distribution. b. downsizing. c. globalizing. d. linking.

Q: means granting employees authority to make key decisions within their enlarged areas of responsibility. a. Empowerment b. Resource allocation c. Manipulation d. Acknowledgement

Q: Which of the following is true of the current trends in diversity of the workforce? a. The number of white males in the U.S. workforce is increasing as compared to the people from other races. b. Men and women are entering the workforce at the same rate, but the men who have been in the workforce for long are retiring at a faster rate. c. The glass ceiling refers to the invisible barrier that limits workers, both men and women, belonging to ethnic and racial minority groups from advancing in an organization. d. The employment rates of racial and minority groups are decreasing in the U.S.

Q: Which of the following is true of supervisory managers? a. Increasing operation costs is one of the goals of supervisors. b. Supervisors serve as the management's representative but not spokespersons for employees as this role is played by the union stewards. c. Supervisors always aim to obtain quality and quantity production while maintaining good human relationships. d. The knowledge and skills required today to perform most supervisory jobs have greatly decreased from 25 years ago.

Q: A supervisor's relationship with governmental authorities is a type of . a. personal relationship b. external relationship c. peer relationship d. employee-to-manager relationship

Q: The major individuals and groups with whom the supervisor interacts comprise the supervisor's . a. human relations pyramid b. relationships network c. emotional network d. professional pyramid

Q: Internal promotions: a. are preferred because the new manager has prior knowledge of the tasks required and understands the organization and its culture better. b. are not preferred because the management usually does not have knowledge of the employees past record of accomplishment. c. occur when companies employ temporary employees to help complete a project and then lay them off once the project is completed. d. occur when companies employ managers from other companies for a limited time period to oversee a project as their own managers have failed to deliver.

Q: Emotional intelligence involves the use of skills along with human relations skills. a. administrative b. conceptual c. technical d. human relations

Q: When a manager resolves employee conflicts, he or she acts as a: a. resource allocator. b. disturbance handler. c. disseminator. d. liaison.

Q: Ending a team meeting because of diminished energy/interest by participants is an example of the use of of a manager. a. technical intelligence b. resource allocation skills c. negotiation skills d. emotional intelligence

Q: Besides technical skills, which of the following skills does a person require in order to be an effective trainer? a. Human relations skills b. Administrative skills c. Negotiation skills d. Resource allocation skills

Q: Technical skills are more important for since they are closer to the actual work being performed. a. top managers b. middle managers c. intermediate managers d. supervisory managers

Q: When a manager acts as a resource allocator, he or she is involved in: a. resolving employee conflicts. b. representing the department at weekly meetings. c. preparing a budget for the department. d. negotiating with a difficult customer.

Q: When a manager greets department visitors or attends ceremonies, he or she is playing the role of: a. liaison. b. negotiator. c. figurehead. d. monitor.

Q: is the management function typically performed by supervisory managers. a. Planning b. Leading c. Financing d. Budgeting

Q: Which of the following management functions is performed more by top management? a. Planning b. Organizing c. Controlling d. Leading

Q: Typically, spend a larger proportion of their time in leading, that is, working with their people directly. a. company directors b. top managers c. supervisory managers d. chief executive officers

Q: Human relations skills are most needed in performing the function of managers because they involve communicating with, motivating, coaching, empowering, and facilitating employees, as well as relating to other people. a. leading b. accounting c. financing d. subsidizing

Q: particularly need strong conceptual skills because changes affecting the organization tend to be more important at their level than at other managerial levels. a. Middle managers b. Top managers c. Intermediate managers d. Supervisory managers

Q: Which of the following managerial roles is an example of decision-making roles? a. Liaison b. Spokesperson c. Entrepreneur d. Monitor

Q: The management has control over the operations of small units such as production lines or offices. a. chief executive level b. top c. middle d. supervisory

Q: Which of the following levels of management would have the LEAST responsibility? a. Supervisory management b. Middle management c. Top management d. Chief executive level

Q: Which of the following is true of the different levels of management? a. Individuals at the higher levels of the organization have the least responsibility. b. The middle management employees have the highest authority in the organization. c. The operative employees of an organization belong to the middle management. d. Rank-and-file employees have the most interaction with the supervisory management.