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Q:
(p. 164) Rolltronics, a Silicon Valley technology company, uses triple bottom line to report its success with:
A. Donating electronic components to Computers for Education.
B. Providing computer training programs in developing countries.
C. Outsourcing its customer service department to India.
D. Innovating its manufacturing process to reduce costs and protect the environment.
Q:
(p. 175) Public policy is a plan of action undertaken by business to influence the government.
Q:
(p. 174) A cooperative government-business relationship on one issue does not guarantee cooperation on another issue.
Q:
(p. 163) Financial, social and environmental results are reported together in a firm's:
A. Annual report.
B. Code of business conduct.
C. Triple bottom line report.
D. Employee newsletter.
Q:
(p. 173) In Europe, unions are prohibited by law to be on businesses' administrative boards.
Q:
(p. 163) Which of the following is not a motivation for adopting a balanced score card approach?
A. Economic considerations.
B. Technological considerations.
C. Ethical considerations.
D. Innovation.
Q:
(p. 173) Government and business together establish the regulatory rules under which business operates in society.
Q:
(p. 162) Which of the following is not one of the four quadrants of the balanced scorecard approach?
A. Customer.
B. Internal business processes.
C. External stakeholder relations.
D. Financial.
Q:
(p. 163 - 164) How can triple bottom line reporting be used to measure a firm's corporate citizenship practices?
Q:
(p. 161) Companies in which two countries have taken the lead in social reporting?
A. Japan and United Kingdom.
B. United Kingdom and Italy.
C. Japan and Italy.
D. Spain and France.
Q:
(p. 162 - 163) Define balanced score card. What are the four quadrants of the balanced score card approach?
Q:
(p. 160) Global audit social standards concentrate on:
A. Internally focused economic benefits for the firm.
B. Externally focused social benefits for the environment.
C. Externally focused social benefits for key stakeholders.
D. All of the above
Q:
(p. 156 - 158) What is a social performance audit? Discuss the differences in social performance auditing in the United States versus Europe.
Q:
(p. 159) The United Nations Global Compact is funded by:
A. Membership income.
B. Voluntary government and foundation contributions.
C. Government grants.
D. All of the above.
Q:
(p. 155 - 156) Businesses in many different countries now practice active citizenship. Using examples from the text, discuss how businesses interpret and act on their global citizenship commitments.
Q:
(p. 154) Managers responding to the needs of the local education system as a normal or routine aspect of its operations is an example of an organization in the:
A. Innovative stage.
B. Integrated stage.
C. Transforming stage.
D. Engaged stage.
Q:
(p. 159) The major focus of ISO 14001 is to:
A. Link economic, environmental and social responsibility.
B. Build accountability in the public sector.
C. Support environmentalmanagement standards.
D. Structure effective dialogue with stakeholders.
Q:
(p. 152 - 155) Define the five stages of corporate citizenship. Provide an example of a company in each stage.
Q:
(p. 154) Companies see the need to build more coherent initiatives as they move into the:
A. Innovative stage.
B. Integrated stage.
C. Engaged stage.
D. Transforming stage.
Q:
(p. 158) Which of the following organizations have developed standards to judge corporate performance?
A. International Organisation for Standards.
B. Global Development Initiative.
C. Institute of Accountability.
D. All of the above.
Q:
(p. 154) Once a company enters the innovative stage of corporate citizenship, it will:
A. Begin reporting its efforts to stakeholders.
B. Step up its philanthropic giving.
C. Increase the number of stakeholders to the firm.
D. Build more coherent initiatives with stakeholders.
Q:
(p. 157) In 2001, the French Parliament passed the "new economic regulations" law which requires a social performance audit focusing on its impact on:
A. Nuclear safety.
B. The community.
C. Equality in hiring.
D. Environmental initiatives.
Q:
(p. 153) In the first stage of corporate citizenship:
A. The company must learn how to tackle the problem and make the new policy work.
B. Managers are uninterested and uninvolved with social issues.
C. Supervisors and managers become familiar with new routines that are necessary to cope with a social problem.
D. A company must institutionalize it new social policy and make it a part of standard operating procedures.
Q:
(p. 156) A systematic evaluation of an organization's social, ethical, and environmental performance is called a(n):
A. Corporate social responsibility review.
B. Stakeholder audit.
C. Independent social review.
D. Social performance audit.
Q:
(p. 152) The Foundation that is engaged in inspiring senior management, involving all business lines in the organization, and having an impact by way of results is called:
A. Business for Social Responsibility.
B. Fundacion Empresa y Sociedad.
C. Corporate Social Responsibility Europe.
D. Canadian Business for Social Responsibility.
Q:
(p. 156) The differences in corporate citizenship amongst various nations are driven by:
A. Governmental involvement.
B. Stakeholder activism.
C. Cultural traditions.
D. All of the above.
Q:
(p. 152) Asian Forum on Corporate Social Responsibility gives awards for excellence in:
A. Environmental management.
B. Education.
C. Poverty alleviation.
D. All of the above.
Q:
(p. 156) Consumer activism is:
A. More pronounced in Europe.
B. More pronounced in the United States.
C. More pronounced in Asia.
D. More pronounced in the Caribbean.
Q:
(p. 151) Some companies have created a department of corporate citizenship to:
A. Adopt the United Nations' Global Compact Principles.
B. Decentralize under common leadership wide-ranging corporate citizenship functions.
C. Centralize under common leadership wide-ranging corporate citizenship functions.
D. Narrow the job of the public relations office.
Q:
(p. 156) Shareholder activism is:
A. More pronounced in Europe.
B. More pronounced in the United States.
C. More pronounced in Asia.
D. More pronounced in the Caribbean.
Q:
(p. 151) Global corporate citizenship is more than espoused values, it requires:
A. Action.
B. Inaction.
C. Expression.
D. Enhancement.
Q:
(p. 156) The executive body of the European Union is called the:
A. Executive Committee.
B. European Council.
C. Governing Body.
D. European Commission.
Q:
(p. 156) Overall, corporate citizenship initiatives are:
A. More advanced in northern than in southern Europe.
B. Less advanced in northern than in southern Europe.
C. Equally advanced throughout Europe.
D. Not making inroads anywhere in Europe.
Q:
(p. 147) The initiative into which GE has poured vast resources into developing energy-efficient and environmentally friendly products and services is called:
A. Poverty for Profits.
B. Ecomagination.
C. The upside down pyramid.
D. None of the above.
Q:
(p. 155) Argentina and Mexico are at what level of citizenship activity?
A. Delayed.
B. Running.
C. Catching up.
D. Stalled.
Q:
(p. 157) Developing products and services that meet the needs of the world's poorest citizens is sometimes called:
A. Selling to the bottom of the pyramid.
B. Selling to the top of the pyramid.
C. Selling to the poverty premium.
D. Business design opportunity.
Q:
(p. 155) According to a comparative study of corporate citizenship in Latin America and the Caribbean, which of the following is not one of the four levels of corporate social responsibility activity?
A. Delayed.
B. Running.
C. Catching up.
D. Stalled.
Q:
(p. 147) A decade into the 21st century, corporate citizenship has become complicated and mandatory.
Q:
(p. 146) Novo Nordisk's "take action" project was a program designed to:
A. Grant credit to underprivileged people in Mexico.
B. Spread the benefits of technology.
C. Promote exercise and healthy eating in schools.
D. Promote environmental safety.
Q:
(p. 163) Triple bottom line reporting requires that a firm report financial data.
Q:
(p. 147) Robert Civita, chairman and CEO of the Brazilian Abril Group, has defined global corporate citizenship as "socialism with a conscience."
Q:
(p. 161) When looking at social reporting by country, Japan and the United Kingdom top the list of percentage of firms reporting.
Q:
(p. 147) Corporate citizenship involves transforming a concern for financial performance into a vision of corporate financial and social performance.
Q:
(p. 147) Global corporate citizenship refers to putting an organization's commitment to social and environmental responsibility into practice locally.
Q:
(p. 156) Social performance audits look at what an organization does, not at the results of the actions.
Q:
(p. 145) The basis for corporate citizenship does not rely on the generosity of a firm's senior management or their awareness of their role as trustees of the public's interests.
Q:
(p. 155) Corporate citizenship partnerships can exist between companies and stakeholders in other countries.
Q:
(p. 140) Outline and discuss the major attributes of the three major sectors.
Q:
(p. 153 - 154) If a company acknowledges the need to build more coherent initiatives, it is in the innovative stage of becoming a corporate citizen.
Q:
(p. 139 - 141) How can collaborative partnerships help global problem solving?
Q:
(p. 153) In the first stage of corporate citizenship, the elementary stage, managers are uninterested and uninvolved with social issues.
Q:
(p. 136 - 139) Compare and contrast the world's political and economic systems and their effects on globalization.
Q:
(p. 151) There is no single universally accepted method for designing a CSR management structure.
Q:
(p. 131 - 135) Discuss the benefits and costs of globalization. Provide examples of how globalization has helped or harmed individual nations and the world economy.
Q:
(p. 150) Companies whose citizenship profile best matches public expectations are least likely to benefit from strategic investments in corporate citizenship.
Q:
(p. 128 - 131) Describe the roles of the World Bank, International Monetary Fund, and World Trade Organization in the acceleration of globalization.
Q:
(p. 150) An intangible asset is something that can be seen and counted, such as buildings or money.
Q:
(p. 133) A critic of globalization might argue that companies decide to manufacture in China mainly because of China's:
A. Strict law enforcement.
B. High environmental standards.
C. Weak health and safety regulations.
D. Strong worker unions.
Q:
(p. 126 - 128) What is a transnational company? How do these companies operate in the global marketplace?
Q:
(p. 150) A tangible asset is something that cannot be seen or counted, but nonetheless has value.
Q:
(p. 141) Collaborative partnerships:
A. Combine the strengths of business, government and NGOs.
B. Allow the private sector to improve global conditions without the inefficiency of government.
C. Are amateurish and lack financial resources.
D. Are focused on short-term goals.
Q:
(p. 132) Which U.S. company is the best example of using globalization to reduce the price of its products?
A. K-Mart.
B. Toys R Us.
C. Walmart.
D. Macy's.
Q:
(p. 131 - 132) An individual who is a supporter of globalization would argue that it helps the developing world by:
A. Giving entrepreneurs access to foreign investment funds to support economic development.
B. Allowing new ideas and technological innovations to spread quickly.
C. Providing people in developing countries with more jobs.
D. All of the above.
Q:
(p. 140) Government has distinctive resources and competencies including:
A. Knowledge of public policy.
B. Ability to enforce the rules.
C. Revenue from taxation.
D. All of the above.
Q:
(p. 140) Experts attribute the growth of nongovernmental organizations to:
A. The creation of global stock exchanges and enhanced currency transactions.
B. The globalization of marketing and converging consumer preferences.
C. Greater openness in many societies.
D. All of the above.
Q:
(p. 131) The theory of comparative advantage states that:
A. Productivity rises more quickly when countries produce goods and services for which they have a natural talent.
B. Countries that produce guns have an advantage over countries that produce butter.
C. All countries start out on an equal playing field.
D. Countries that operate under a policy of isolationism have a comparative advantage.
Q:
(p. 130) Under the World Trade Organization's most-favored nation rule:
A. All import restrictions imposed by other nations on their goods are illegal unless a cultural waiver is issued.
B. All import restrictions are illegal unless proven scientifically.
C. Most-favored nations can impose heavy tariffs on other nations.
D. Most-favored nations can oppose the dumping of goods by any nation in their home market.
Q:
(p. 139) The richest 1 percent of the people in the world receive as much income annually as:
A. The wealthiest 5 percent.
B. 100 percent of the middle class.
C. The poorest 99 percent.
D. The poorest 57 percent.
Q:
(p. 129) The purpose of the World Trade Organization is to:
A. Impose barriers to free trade among nations.
B. Eliminate barriers to free trade among nations.
C. Develop trading partnerships between rich and poor nations.
D. Decrease globalization and free trade.
Q:
(p. 137) The Heritage Foundation scored which nation of the world among the most repressed in 2009?
A. Hong Kong.
B. Australia.
C. Zimbabwe.
D. Singapore.
Q:
(p. 137) A society where economic power is concentrated in the hands of government officials and political authorities is called:
A. A central state control system.
B. A social democracy.
C. A political control system.
D. A military dictatorship.
Q:
(p. 128) The primary purpose of the International Monetary Fund is to:
A. Lend foreign currency to member countries.
B. Exchange one currency for another.
C. Consolidate the debt facing third world nations.
D. Collect the interest on loans made by the World Bank to third-world nations.
Q:
(p. 128) The loan policies of the World Bank:
A. Are generous to developing countries seeking to expand their educational systems.
B. Impose strict restrictions on debtor countries which can sometimes lead to hardship.
C. Are generally only available to rich nations.
D. Are open to any company conducting business abroad.
Q:
(p. 136) The most important agreement which codifies human rights is the:
A. The American Civil Liberties Act.
B. The Versailles Treaty.
C. The Universal Declaration of Human Rights.
D. The U.S. Declaration of Independence.
Q:
(p. 128) Representation on the World Bank's board of directors is based on:
A. The size of the member nation's population.
B. The size of the member nation's economy.
C. The size of the member nation's land mass.
D. Equal representation of all member nations.
Q:
(p. 135) Single-party rule by communist parties still remains in:
A. Lithuania.
B. Vietnam.
C. Thailand.
D. All of the above.
Q:
(p. 135) According to the United Nations, a feature of democracy is:
A. Fair elections.
B. An independent media.
C. A government with power balanced among executive, legislative, and judicial branches.
D. All of the above.
Q:
(p. 128) An example of an international financial and trade institution is:
A. World Bank.
B. International Monetary Fund.
C. World Trade Organization.
D. All of the above.
Q:
(p. 127) Which is an example of a social and political reform that has led to the acceleration of globalization?
A. Economic sanctions against North Korea.
B. Efforts to deter drug trafficking from Columbia.
C. The collapse of former communist states of central and eastern Europe.
D. The European Union's penalties against Microsoft for unfair competition.
Q:
(p. 134) Unocal Corporation's controversial gas pipeline was built in which country that was notorious for human rights abuses?
A. Algeria.
B. Burma.
C. China.
D. Kazakhstan.