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Q:
(p. 422) The share of all giving made up by in-kind contributions of products and services has been:
A. Rising steadily over the past decade.
B. Declining steadily over the past decade.
C. Remaining relatively constant over the past decade.
D. Declining sharply over the past decade.
Q:
(p. 413 - 413) Analyze why a business may wish to get involved in community relations. What benefits accrue to businesses that actively participate in their communities?
Q:
(p. 421) Foreign-owned corporations use foundations:
A. More frequently than U.S. firms.
B. Less frequently than U.S. firms.
C. About as often as U.S. firms.
D. Only for setting up disaster relief.
Q:
(p. 412 - 413) Discuss both the community services desired by businesses and the requests made to communities by businesses.
Q:
(p. 420) Which company gives all of its earnings to charity?
A. Seventh Generation.
B. The Body Shop.
C. Newman's Own.
D. Patagonia.
Q:
(p. 427) Which of the following is not a distinct period in corporate involvement in education reform from the 1980s to the present?
A. Direct involvement with the schools.
B. Public policy initiatives in education.
C. Collaboration for systemic reform.
D. Total quality management of the education system.
Q:
(p. 419) Average corporate giving in the Unites States:
A. Is disproportionately high for non-U.S. firms.
B. Is far below the 10 percent tax deduction now permitted.
C. Has decreased steadily in the past decade.
D. All of the above.
Q:
(p. 426) Which of the following is not a strategy to help companies get the most benefit from their contributions?
A. Use hard-nosed business methods to assess the impact of gifts.
B. Align priorities with employee interests.
C. Establish priorities even if they come into conflict with firm core values.
D. Draw on unique competencies of the business.
Q:
(p. 418) Another term for corporate giving is corporate:
A. Welfare.
B. Goodwill.
C. Philanthropy.
D. Citizenship.
Q:
(p. 417) What percentage of Microsoft's annual contributions is dedicated to minority owned businesses?
A. 1 percent.
B. 2 percent.
C. 5 percent.
D. 10 percent.
Q:
(p. 417) Minority enterprises often do business in locations with:
A. High crime rates.
B. Poor transportation.
C. Low-quality public services.
D. All of the above.
Q:
(p. 417) Habitat for Humanity is considered a:
A. Corporation.
B. Government division.
C. Nongovernmental organization.
D. Homelessness program.
Q:
(p. 413) Which of the following is a good way for a business to express its commitment to corporate citizenship?
A. Community relations programs.
B. By behaving responsibly toward all its stakeholders.
C. By correcting problems associated with its operations.
D. All of the above.
Q:
(p. 413) The term civic engagement describes:
A. The active involvement of businesses and individuals in improving communities.
B. A competitive, free market environment.
C. Strong governmental regulation to control businesses at the municipal level.
D. A close and collaborative business-government relationship.
Q:
(p. 417) Which of the following non-profit, locally funded and controlled organizations offer housing rehabilitation and financial services to neighborhood residents?
A. Habitat for Humanity.
B. Community Reinvestment Services.
C. Community Business Program.
D. Neighborhood Housing Services.
Q:
(p. 412) Which of the following statements is true about the relationship between business and the community?
A. It is one of mutual interdependence.
B. Business has more responsibility towards community than the community does towards business.
C. Communities possess more social power than businesses do.
D. All of the above statements are true.
Q:
(p. 416) For what is Grameen Bank in Bangladesh internationally recognized?
A. For donating large amounts of employee time to the local community.
B. For financing low-income housing for local residents.
C. For providing small loans to individual entrepreneurs who would not normally qualify for loans.
D. For providing high quality welfare-to-work job training programs in its community.
Q:
(p. 415) What is the most critical social issue facing communities, according to community relations managers?
A. Education.
B. Health care.
C. Public safety.
D. Housing.
Q:
(p. 412) Business depends on the community for:
A. Education.
B. Public services.
C. Transportation systems.
D. All of the above.
Q:
(p. 411) Which company committed to investing 10 percent of its pre-tax profits in rural development projects such as children's immunizations?
A. ING.
B. Unilever.
C. Hindustan Lever.
D. Whole Foods.
Q:
(p. 415) Which of the following is not included among purposes for establishing community relations departments by businesses?
A. To work with local governments.
B. To manage donations of goods and services.
C. To encourage employee volunteerism in nonprofit and civic groups.
D. Manage international relations projects for economic development.
Q:
(p. 411) How has ING created such a remarkable diversity of community initiatives?
A. By donating 5 percent of its pre-tax profits to community service projects.
B. By encouraging employees to devote 5 hours a month to community projects.
C. By delegating responsibility for corporate citizenship programs to business unit managers.
D. All of the above.
Q:
(p. 415) Which of the following statements is true about community relations?
A. Fewer than half of companies have a written policy or mission statement for their community relations program.
B. More than 80 percent of companies include a statement in their annual report on their commitment to community relations.
C. About 10 percent of companies factor community involvement into their overall strategic plan.
D. Businesses still generally regard community relations as a nuisance and a drain on economic resources.
Q:
(p. 411) Which company is known for encouraging its employees to volunteer their time and expertise to the community?
A. Exxon Corp.
B. Whole Foods Markets.
C. Bank of America.
D. Both B and C, but not A.
Q:
(p. 414) When companies like Whole Foods Markets work to address community problems, their actions help create:
A. Legal obligations.
B. Social capital.
C. Corporate foundations.
D. Social contracts.
Q:
(p. 428) Many community problems are people problems, involving hopes, attitudes, sentiments, and expectations for better human conditions.
Q:
(p. 414) Social capital is a phrase that describes the following, except:
A. The goodwill that is engendered by the fabric of social relations.
B. A close relationship between companies and groups in the community.
C. The norms and networks that enable collective action.
D. All of the above are described by social capital.
Q:
(p. 426) All corporate contributions benefit their donors directly.
Q:
(p. 414) Which of the following is a reason for businesses to get involved in the community?
A. To win local support for business activity.
B. To build social capital.
C. To meet stakeholder demands.
D. All of the above.
Q:
(p. 425) Strategic philanthropy emphasizes the links between corporate contributions and business goals, such as creating demand for a product or service.
Q:
(p. 424) Many companies have turned to technology to improve the amount and effectiveness of employee volunteerism.
Q:
(p. 421) Charitable donations are defined as gifts of products or services.
Q:
(p. 421) Foreign-owned corporations typically establish and use corporate foundations less frequently than U.S. firms.
Q:
(p. 412) The term community refers to a company's area of local business influence.
Q:
(p. 419) Corporations are prohibited from giving more than 10 percent of its income for philanthropic purposes.
Q:
(p. Entire chapter) Over time the workforce will continue to change. How do you see the face of the workforce in 20 years? In what ways will continued diversity create competitive advantages for companies? Discuss based on the material in the textbook.
Q:
(p. 418) An important aspect of the business-community relationship is corporate philanthropy.
Q:
(p. 402 -406) Do you believe that support programs for work and family primarily benefit women employees, men employees, or both equally? Explain.
Q:
(p. 417) The construction industry has taken the lead in creating programs to revitalize neighborhood housing.
Q:
(p. 398 - 402) Government regulations ban both sexual and racial harassment. Discuss both kinds of harassment and why they are a growing concern to employers. What can companies do to combat sexual and racial harassment?
Q:
(p. 415) Community relations departments work primarily on the national level to link the corporation to community stakeholders.
Q:
(p. 395 - 398) What is the role of government in the area of equal employment opportunity? Discuss from a historical perspective.
Q:
(p. 414) Social capital refers to the norms and networks that enable collective action.
Q:
(p. 388 - 395) Do you believe companies are ever justified in treating women or minority employees differently, with respect to wages, benefits, job assignments, or promotions? If not, why not? If so, under what conditions, and why?
Q:
(p. 413) Civic engagement is a major way in which companies carry out their corporate citizenship mission.
Q:
(p. 388 - 395) Who do you believe should be primarily responsible for the advancement of minorities in the workplace: the individual, the government, or businesses? Why?
Q:
(p. 412) The community relies heavily on business, but business is not mutually dependent on the community.
Q:
(p. 388 - 395) Less than five percent of top executives in U.S. firms are women. What factor best explains this fact: women's education and job experience, discrimination against women by companies, preferences of women employees, different family roles and responsibilities between women and men, or something else? Why do you think so?
Q:
(p. 412) The term community is sometimes improperly used to refer to a range of groups that are affected by an organization's actions, whether or not they are in the immediate vicinity.
Q:
(p. 406) What steps have companies been taking to support homosexual employees' rights?
A. Adopted written antidiscrimination policies.
B. Provided management training on sexual diversity issues.
C. Provided health benefits to same-sex partners.
D. All of the above.
Q:
(p. 405) What did General Mills do to integrate family considerations into its operations?
A. Established an on-site infant care center.
B. Established on-site health care services.
C. Offered exercise classes at the company's health and fitness center.
D. All of the above.
Q:
(p. 403) When a mother or father is granted time off when children are born or adopted and during the early months of a child's development, this is called:
A. The parent track.
B. Baby care.
C. Parental leave.
D. Family leave.
Q:
(p. 396) Executive Order 11246, established in 1965, mandates:
A. Affirmative action for all government employees.
B. Affirmative action for all federal contractors and subcontractors.
C. Equal pay for equal work for all federal contractors and subcontractors.
D. Family and medical leave for all federal employees for illness, or the birth of a child.
Q:
(p. 403) Which of the following is (are) true about child care programs?
A. They help reduce employee absenteeism and tardiness.
B. They aid in recruiting by making the company more attractive to parents.
C. They help retain talented employees.
D. All of the above.
Q:
(p. 401 - 402) Which of the following is not a benefit of managing diversity effectively?
A. These businesses get tax breaks from the federal government.
B. These businesses can often more effectively serve customers.
C. These businesses are better able to attract and retain workers from a variety of backgrounds.
D. None of the above. Each of these is a benefit of managing diversity effectively.
Q:
(p. 396) Which of the following is not true about the Equal Employment Opportunity Commission (EEOC)?
A. It is charged with enforcing federal equal employment opportunity laws and executive orders.
B. It was created in 1964.
C. It monitors foreign governments' employment practices.
D. It was given added enforcement powers in 1972 and 1990.
Q:
(p. 396) The Equal Employment Opportunity Commission was created in:
A. 1932.
B. 1964.
C. 1972.
D. 1990.
Q:
(p. 401) Which of the following is an action that companies take to manage diversity effectively?
A. Do not actively recruit ethnic minority workers.
B. Set up a diversity council to monitor the company's goals.
C. Replace existing workers with ethnically diverse workers.
D. All of the above.
Q:
(p. 401) Which company launched a "Women in Line Roles" initiative to provide promising women with opportunities to try out production and technical roles?
A. Alcoa.
B. Lowes.
C. KPMG.
D. Pitney Bowes.
Q:
(p. 395) Which of the following government rules on equal treatment of employees does not apply to businesses?
A. Discrimination on the basis of race, color, religion, sex, national origin, disability or age is prohibited in all employment practices.
B. Government contractors must have written positive affirmative action plans to overcome the past and present effects of discrimination in their work force.
C. Women and men must receive equal pay for performing equal work.
D. Affirmative action plans must be permanent.
Q:
(p. 400) What percentage of Fortune 500 companies have diversity programs to promote sensitivity and awareness?
A. 25 percent.
B. 50 percent.
C. 75 percent.
D. 90 percent.
Q:
(p. 394) Which of the following is not true about women business owners?
A. They own or control almost two-fifths of all U.S. companies.
B. They are forming businesses at roughly the same rate that men are.
C. Female entrepreneurs are just as successful as male entrepreneurs.
D. Collectively they employ more people in U.S. than the Fortune 500 companies do worldwide.
Q:
(p. 399) Racial harassment is illegal under:
A. Title VII of the Civil Rights Act.
B. The third Amendment of the Constitution.
C. The Equal Pay Act.
D. Family Medical Leave Act.
Q:
(p. 394) How do "glass walls" differ from "glass ceilings?"
A. They don't; they are the same thing.
B. Glass walls do not exist, only glass ceilings are real.
C. Glass walls apply to mid- and lower-level women managers.
D. Glass walls focus on sideways promotions in the organization.
Q:
(p. 394) "Glass walls" refers to:
A. Fewer opportunities for upward advancement.
B. Fewer opportunities to move sideways into jobs that lead to the top.
C. Reliance on word of mouth by recruiters for top positions - "the old boys' network" from which women are excluded.
D. A company's lack of commitment to diversity.
Q:
(p. 398) Sexual harassment applies to:
A. Only men who are being harassed.
B. Only women who are being harassed.
C. Either men or women who are being harassed.
D. Only attractive employees who are being harassed.
Q:
(p. 397) Reverse discrimination occurs when:
A. The government discovers that one group was discriminated against over 10 years ago.
B. One group is unintentionally discriminated against in an effort to help another group.
C. One group is intentionally promoted to meet government-mandated quotas.
D. All of the above.
Q:
(p. 393) According to a 2005 study of 360 leading companies in the European Union and Scandinavia, which company was the only one that had a CEO from a minority group?
A. Verizon.
B. Vonage.
C. Vodafone.
D. Virgin.
Q:
(p. 397) Which of the following is an argument against affirmative action?
A. It costs American business too much money.
B. There are no mechanisms in place to verify that it is actually taking place.
C. It is inconsistent with the principles of fairness and equality.
D. It violates individuals' basic human rights.
Q:
(p. 391) In 2008, what percentage of corporate officers of the Fortune 500 companies were women?
A. 12 percent.
B. 25 percent.
C. 45 percent.
D. 69 percent.
Q:
(p. 397) The Americans with Disabilities Act defines a "qualified disabled worker" as:
A. One who can perform the "essential functions" of a job, with reasonable accommodations.
B. One who can perform the "essential functions" of a job, without reasonable accommodations.
C. One who can perform the "essential functions" of a job, with or without reasonable accommodations.
D. One who cannot perform the "essential functions" of a job.
Q:
(p. 390) Which of the following is not true about occupational segregation?
A. It concentrates women in traditionally female-dominated jobs.
B. The pay gap in American businesses persists, in part, because of it.
C. It means that women cannot get the jobs that could break the cycle of relatively low pay.
D. The large pay gap for Hispanic workers partly reflects their concentration in several high-paying occupations.
Q:
(p. 400) Sexual and racial harassment will happen, and there is little a business can do to eliminate the problem.
Q:
(p. 389) The pay gap for Hispanic women:
A. Declined by almost 15 percent since 2000.
B. Declined by almost 5 percent since 2000.
C. Increased by almost 15 percent since 2000.
D. Increased by almost 5 percent since 2000.
Q:
(p. 388) Women have entered the workforce:
A. For income to support their families.
B. Due to the inadequacies of retirement plans and health care programs.
C. To sustain an accustomed standard of living.
D. All of the above.
Q:
(p. 399) The number of working women who have told researchers they have been sexually harassed on the job is between 40 and 70 percent.
Q:
(p. 387) Which ethnic group, as defined by the U.S. Census, is predicted to grow the fastest as a proportion of the labor force?
A. African-Americans.
B. Hispanics.
C. Asians and Pacific Islanders.
D. Native Americans.
Q:
(p. 398) Sexual harassment is limited to overt acts of individual coworkers or supervisors.
Q:
(p. 397) Affirmative action occurs when one group is unintentionally discriminated against in an effort to help another group.
Q:
(p. 387) The growing diversity in the U.S. workforce is due to:
A. Millennials entering the workforce.
B. Immigration from other countries.
C. Shifting patterns of work and retirement.
D. All of the above.