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Human Resource
Q:
Employee health and safety are a primary concern for businesses because of numerous federal and state laws.
Q:
Today, most firms would prefer having employees belong to unions because the unions handle health benefits.
Q:
Labor relations requires HR specialists to negotiate with competing businesses for market share.
Q:
Indirect financial compensation is the pay that a person receives in the form of wages, salaries, commissions, and bonuses.
Q:
Performance management is a formal system of review and evaluation of individual or team task performance.
Q:
Organization development is the planned and systematic attempts to change the organization, typically to a more behavioral environment.
Q:
Career planning is a formal approach used by the organization to ensure that people with the proper qualifications and experiences are available when needed.
Q:
Development involves learning that goes beyond an employee's present job.
Q:
Training primarily focuses on the long-term career needs of employees.
Q:
Human resource development involves training, career planning, organization development, and performance management.
Q:
Recruitment is the process of attracting qualified individuals and encouraging them to apply for work with the organization.
Q:
Human resource planning is the systematic process of determining the skills, duties, and knowledge required for performing jobs in an organization.
Q:
All HRM functional areas are highly interrelated.
Q:
Staffing is the process through which an organization ensures that it always has the proper number of employees with the appropriate skills in the right jobs, at the right time, to achieve the organization's objectives.
Q:
What human resource task pervades all functional areas of human resource management?
A) health and safety
B) development
C) training
D) data analytics
Q:
Approximately half of all employees at ABC Manufacturing are union members. Which of the following is ABC Manufacturing required by law to do with the labor unions?
A) bargain with them in good faith
B) make concessions to them
C) help them organize activities
D) pay dues for their new members
Q:
Healthy and safe employees are more likely to ________.
A) earn managerial promotions
B) request salary increases
C) remain productive
D) join labor unions
Q:
What human resource management task involves protecting employees from injuries caused by work-related accidents?
A) accident prevention
B) injury analysis
C) job analysis
D) safety
Q:
What is the primary reason that firms are more attentive to employee safety and health than they were in the past?
A) federal legislation
B) health care costs
C) labor unions
D) tax benefits
Q:
As a public school teacher, Molly has accrued 14 days of sick leave, which is a type of ________ compensation.
A) direct financial
B) indirect financial
C) nonfinancial
D) mandatory
Q:
Ben works at a small advertising agency as a graphic artist. Ben enjoys his job because the company allows employees to have flexible schedules and to telecommute when necessary. Which of the following best describes this type of employee compensation?
A) indirect financial compensation
B) direct financial compensation
C) nonfinancial compensation
D) required compensation
Q:
Ellen enjoys working at Starbucks because of her interactions with customers and coworkers. The satisfaction that Ellen feels would best be categorized as ________.
A) emotional health
B) nonfinancial compensation
C) performance satisfaction
D) indirect financial compensation
Q:
Wages, salaries, and commissions are most likely examples of ________.
A) direct financial compensation
B) indirect financial compensation
C) employment incentives
D) employment benefits
Q:
All of the following are categories of employee compensation EXCEPT ________.
A) direct financial
B) nonfinancial
C) indirect financial
D) human capital
Q:
Compensation, as described in your text, refers to the ________.
A) total of all rewards provided to employees in return for their services
B) wages individuals receive each pay period
C) wage schedules and wage rates listed in the union contract
D) internal alignment of intrinsic awards
Q:
What HR tool gives employees the opportunity to capitalize on their strengths and overcome identified deficiencies?
A) manager self-service
B) employee orientation
C) performance appraisal
D) selection tests
Q:
Raj, a software engineer, recently met with his manager for a review and evaluation of Raj's performance over the last six months. In which of the following did Raj most likely participate?
A) performance management
B) performance appraisal
C) organizational appraisal
D) succession planning
Q:
Which of the following terms refers to a goal-oriented process that is directed toward ensuring that organizational processes are in place to maximize the productivity of employees, teams, and the organization?
A) team strategic management
B) performance management
C) organization development
D) career development
Q:
Which term refers to the planned and systematic attempt to change an organization and improve its performance?
A) organization development
B) corporate development
C) performance management
D) organization training
Q:
A formal approach used by the organization to ensure that people with the proper qualifications and experiences are available when needed is referred to as ________.
A) career development
B) succession planning
C) career planning
D) performance management
Q:
According to the U.S. Bureau of Labor Statistics, and a survey conducted by LinkedIn revealed that today's employees under the age of 32 will work for approximately ________ companies and will change careers ________ times in their working lives.
A) 3; 3
B) 5; 6
C) 7 to 10; 4
D) 11 to 13; 5
Q:
An ongoing process whereby an individual sets career goals and identifies the means to achieve them is called ________.
A) succession planning
B) career development
C) career planning
D) training
Q:
Which of the following involves learning that goes beyond today's job and has a more long-term focus?
A) training
B) career planning
C) development
D) organizational development
Q:
Which of the following provides learners with the knowledge and skills needed for their present jobs?
A) training
B) development
C) career planning
D) succession planning
Q:
Connor works as an accountant at Price Waterhouse and is scheduled to meet with his manager for a formal review and evaluation of his strengths and weaknesses. In which of the following activities is Connor most likely participating?
A) performance appraisal
B) career development
C) succession planning
D) job analysis
Q:
Which HRM function consists of training and development, individual career planning and development activities, organization development, and performance management and appraisal?
A) management by objectives
B) employee and labor relations
C) organizational development
D) human resource development
Q:
Lyle, an HR specialist at a publishing company, is in the process of choosing from a group of applicants the individual best suited for an assistant editor position. Lyle is most likely involved in the function of ________.
A) recruitment
B) HR planning
C) job analysis
D) selection
Q:
The process of attracting individuals on a timely basis, in sufficient numbers, and with appropriate qualifications, to apply for jobs with an organization is referred to as ________.
A) HR planning
B) selection
C) appraisal
D) recruitment
Q:
The systematic process of matching the internal and external supply of people with job openings anticipated in the organization over a specified period of time is referred to as ________.
A) HR planning
B) recruitment
C) job analysis
D) performance appraisal
Q:
What is the systematic process of determining the skills, duties, and knowledge required for performing jobs in an organization?
A) strategic planning
B) job enlargement
C) recruitment
D) job analysis
Q:
Many HR departments are most likely becoming smaller because ________.
A) federal agencies monitor HR functions
B) HR telecommuting is gaining popularity
C) external groups are performing HR functions
D) there is no way to explain the role of HR professionals as strategic business partners
Q:
Lauren is an HR manager at a marketing firm. Which of the following functions is LEAST likely to be an aspect of Lauren's job?
A) staffing
B) employee safety
C) product testing
D) employee and labor relations
Q:
The staffing process involves all of the following functions EXCEPT ________.
A) job analysis
B) recruitment
C) product placement
D) selection
Q:
Staffing is the process through which an organization ensures that it always has the proper number of employees with the appropriate skills in the right jobs, at the right time, to achieve organizational objectives.
Q:
What is the staffing function of HRM? Identify and discuss what staffing involves.
Q:
What is human resource management? What are the six functional areas of HRM?
Q:
Global competition is rarely relevant to the work of HR professionals.
Q:
Human resource management (HRM) is the utilization of individuals to achieve organizational objectives.
Q:
HR professionals only work with ________.
A) other HR professionals
B) only HR specialists
C) all managers throughout the company
D) every person who has applied for employment
Q:
The utilization of individuals to achieve organizational objectives is known as ________.
A) human resource leadership
B) human resource management
C) human resource staffing
D) human resource planning
Q:
In terms of workplace violence, which of the following should organizations AVOID?
a. Holding managers responsible for preventing acts of violence
b. Analyzing the workplace to uncover areas of potential violence
c. Refraining from hiring persons with arrest records
d. Providing violence prevention training
Q:
Workplace violence warning signs include all of the following EXCEPT:
a. veiled threatening statements.
b. fascination with stories of violence.
c. concentration problems and excessive excuses.
d. chronic fatigue.
Q:
Studies show that _____ of night-shift workers report falling asleep at least once a week while on the job.
a. 10 to 30 percent
b. 30 to 50 percent
c. 50 to 70 percent
d. 70 to 90 percent
Q:
A survey of more than 2,000 employers conducted by the National Safety Council found that _____ percent had some type of cell-phone usage policy in place.
a. 26
b. 37
c. 46
d. 58
Q:
Alternative approaches to employee health include all of the following EXCEPT:
a. pre-employment medical examinations.
b. chiropractic treatments.
c. homeopathic treatments.
d. relaxation techniques and hypnosis.
Q:
The National Institute of Mental Health estimates that nearly ____ percent of the U.S. adult population experience depression each year.
a. 12
b. 7
c. 2
d. 27
Q:
Which of the following is NOT an outcome associated with depression?
a. Lower individual productivity
b. Decreased substance abuse
c. Increased morale problems
d. Increased absenteeism
Q:
____ is the decrease in functional activity accompanied by symptoms of low spirits, gloominess, and sadness.
a. Alcoholism
b. Tengriism
c. Moral dilemma
d. Depression
Q:
Most employers should recognize that alcoholism is a:
a. disease that follows a rather predictable course.
b. personal problem.
c. disease that always follows an unpredictable course.
d. predominantly blue-collar problem.
Q:
If a supervisor suspects that a subordinate has a severe drinking problem, the action to be avoided is:
a. carefully documenting evidence of declining performance.
b. confronting the employee with proof that his or her performance is deficient.
c. confronting the employee with his or her alcoholism during the first meeting and threatening with dismissal if the employee does not seek help.
d. assuring the employee that help is available without any penalty.
Q:
The requirements for federal contractors to take steps to ensure a drug-free workplace is found in:
a. the Occupational Safety and Health Act.
b. the Drug-Free Workplace Act.
c. the Executive Order 11246.
d. the Toxic Substances Control Act.
Q:
In terms of workplace violence, which of the following should organizations AVOID?
a. Holding managers responsible for preventing acts of violence
b. Analyzing the workplace to uncover areas of potential violence
c. Refraining from hiring persons with arrest records
d. Providing violence prevention training
Q:
Workplace violence warning signs include all of the following EXCEPT:
a. veiled threatening statements.
b. fascination with stories of violence.
c. concentration problems and excessive excuses.
d. chronic fatigue.
Q:
Studies show that _____ of night-shift workers report falling asleep at least once a week while on the job.
a. 10 to 30 percent
b. 30 to 50 percent
c. 50 to 70 percent
d. 70 to 90 percent
Q:
A survey of more than 2,000 employers conducted by the National Safety Council found that _____ percent had some type of cell-phone usage policy in place.
a. 26
b. 37
c. 46
d. 58
Q:
Alternative approaches to employee health include all of the following EXCEPT:
a. pre-employment medical examinations.
b. chiropractic treatments.
c. homeopathic treatments.
d. relaxation techniques and hypnosis.
Q:
The National Institute of Mental Health estimates that nearly ____ percent of the U.S. adult population experience depression each year.
a. 12
b. 7
c. 2
d. 27
Q:
Which of the following is NOT an outcome associated with depression?
a. Lower individual productivity
b. Decreased substance abuse
c. Increased morale problems
d. Increased absenteeism
Q:
____ is the decrease in functional activity accompanied by symptoms of low spirits, gloominess, and sadness.
a. Alcoholism
b. Tengriism
c. Moral dilemma
d. Depression
Q:
Most employers should recognize that alcoholism is a:
a. disease that follows a rather predictable course.
b. personal problem.
c. disease that always follows an unpredictable course.
d. predominantly blue-collar problem.
Q:
If a supervisor suspects that a subordinate has a severe drinking problem, the action to be avoided is:
a. carefully documenting evidence of declining performance.
b. confronting the employee with proof that his or her performance is deficient.
c. confronting the employee with his or her alcoholism during the first meeting and threatening with dismissal if the employee does not seek help.
d. assuring the employee that help is available without any penalty.
Q:
The requirements for federal contractors to take steps to ensure a drug-free workplace is found in:
a. the Occupational Safety and Health Act.
b. the Drug-Free Workplace Act.
c. the Executive Order 11246.
d. the Toxic Substances Control Act.
Q:
U.S. laws fail to address the issue of American firms paying bribes to foreign officials for preferential treatment, which is why the practice is common.
Q:
The Foreign Corruption Practices Act was initiated by:
A) Walmart underpaying child laborers in Honduras.
B) Nike bribing the Indonesian government.
C) a U.S. firm bribing the Honduran government.
D) a Chinese firm complaining about toxic batteries.
Q:
Which of the following has enabled more small firms to internationalize through exporting?
A) Internet capabilities
B) Advanced HR practices
C) Fewer government restrictions
D) Stability of foreign currencies
Q:
Seneca is a small firm with 350 employees that is considering the idea of exporting. To reinforce the international activities and focus at Seneca, the firm's HRM practices should most likely be modified to include:
A) short-term career ladders for management in the home office.
B) strategic recruitment of foreign nationals familiar with exporting.
C) reward structures that encourage investment in corporate stock.
D) developmental activities that equip current employees with global skills.
Q:
Seneca is a small firm with 350 employees that is considering the idea of exporting. Which of the following would most likely prepare Seneca and its staff for such a move?
A) Establishing a TQM program to meet ISO 9000 standards
B) Empowering employees through participative management
C) Establishing an MBO program
D) Focusing on diversification
Q:
Studies show a number of internal barriers to firms' exporting, such as:
A) a lack of foreign language ability among management.
B) insufficient infrastructure in the host country.
C) an inability to connect with a third party export facilitator.
D) a lack of knowledge of international markets.
Q:
It is estimated that about ________ of small U.S. firms with fewer than 500 employees are involved in exporting.
A) 5%
B) 20%
C) 35%
D) 50%
Q:
Under the Immigration Control and Reform Act of 1986, people who are not U.S. citizens:
A) are not protected from discrimination.
B) are protected from discrimination if they are living in the U.S. regardless of their legal work status.
C) are protected from discrimination if they have legal work status and are living in the United States.
D) are protected from discrimination if they apply for U.S. citizenship and have children while in the U.S.