Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Human Resource
Q:
Only large well-known firms have employer branding; small businesses do not.
Q:
Employer branding is an extension of the marketing department and has limited impact on recruitment and retention.
Q:
Employer branding refers to the firm's corporate image or culture.
Q:
Being on which list of "100 best" is so desirable that some organizations try to change their culture and philosophies to get on the list?
A) Working Mother list of 100 best companies
B) Fortune magazine's 100 Best Companies to Work For
C) Business Ethics magazine list of 100 Best Corporate Citizens
D) Computerworld list of Best Places to Work
Q:
The primary purpose of employer branding is to ________.
A) promote employee benefits
B) sell consumer products
C) attract quality employees
D) encourage media mentions
Q:
The firm's corporate image or culture that attracts and retains ideal employees is best known as ________.
A) job branding
B) brand culture
C) HR branding
D) employer branding
Q:
What is a "corporate culture"? Why is it a major factor in a company's internal environment?
Q:
Organizational fit refers to a corporate image or culture, which attracts and retains the type of employees the firm is seeking.
Q:
Which activity is engaged to create an inclusive corporate culture?
A) diversity management
B) corporate social responsibility
C) equal employment opportunity
D) affirmative action
Q:
Management's perception of the degree to which the prospective employee will fit in with the firm's culture and value system is known as ________.
A) discrimination
B) stereotyping
C) employer branding
D) organizational fit
Q:
The ________ signifies the system of shared values, beliefs, and habits within an organization that interacts with the formal structure to produce behavioral norms.
A) motivation model
B) network system
C) corporate culture
D) behavioral paradigm
Q:
The way in which employees may judge culture differently could lead to ________.
A) a change in a company's mission
B) employee turnover
C) the implementation of pay-for-performance plans
D) profitability
Q:
How do society, politics, and culture affect HRM? As an HR professional, why is it important to be aware of these factors?
Q:
What embodies the values and standards that guide people's behavior?
A) societal trends
B) employer brands
C) organizational policies
D) corporate mission statements
Q:
Although most large firms use HR information systems to handle benefits administration, recruitment and legal compliance tasks have not yet been automated.
Q:
Although shareholders invest money in a firm, they have very little influence on management.
Q:
Society pressures a firm's HRM by expecting corporate social responsibility and ethical decision making.
Q:
Which of the following are the two dominant political parties in the United States?
A) Democrats and Socialist
B) Democratic and Republican
C) Republicans and Socialist
D) Democrat and Communist
Q:
Which of the following can help employees influence various terms of employment such as wages and work hours?
A) voluntary employee benefit association
B) union
C) management cooperative
D) all of the above
Q:
According to the text, which of the following would most likely be categorized as an unanticipated event in the HRM environment?
A) recessions
B) hurricanes
C) employee retirements
D) stock and bond market losses
Q:
In most cases, when the economy is booming, recruiting qualified workers is ________.
A) easier
B) dynamic
C) more difficult
D) more systematic
Q:
Which of the following terms refers to any organized approach for obtaining relevant and timely information on which to base HR decisions?
A) HR strategic planning system
B) HR information system
C) HR core function
D) HR development
Q:
According to your textbook, cloud computing ________.
A) has done little to enhance HR mobility
B) requires expensive, time-consuming upgrades for HR staff
C) allows HR professionals to access applications from virtually anywhere
D) has largely been ignored by HR professionals
Q:
Customers are considered an environmental factor because they ________.
A) use the Internet to research products
B) generate employer branding
C) expect quality products and after-purchase service
D) invest in corporations
Q:
What are the people who actually use a firm's goods and services called?
A) managers
B) shareholders
C) customers
D) employers
Q:
Which of the following is a FALSE statement about environmental factors?
A) Stockholders influence managerial decisions in a corporation.
B) Customer satisfaction plays a role in human resource decisions.
C) Unions negotiate with management on behalf of individual employees.
D) The labor market rarely changes because population remains relatively stable.
Q:
Which term refers to the owners of a corporation?
A) managers
B) executives
C) presidents
D) shareholders
Q:
The pilots of various U.S. airlines are threatening to strike unless they receive wage increases. The pilots belong to a union. Which of the following would most likely negotiate an agreement with airline management?
A) union representatives
B) employee supervisors
C) government agencies
D) individual employees
Q:
Unions are treated as an environmental factor because they act as a ________ when dealing with a firm.
A) supervisor
B) political party
C) third party
D) shareholder
Q:
Which of the following is the discipline most closely related to corporate social responsibility?
A) sociology
B) psychology
C) ethics
D) philosophy
Q:
The implied obligation of managers, acting in their official capacities, to serve or protect the interests of groups other than themselves is referred to as ________.
A) ethics
B) managerial values
C) political activism
D) corporate social responsibility
Q:
Which of the following is the discipline of dealing with what is right and wrong?
A) corporate social responsibility
B) sociology
C) cultural norms
D) ethics
Q:
Which term refers to potential employees located within a specific geographic area?
A) forecasted allocation
B) labor market
C) labor union
D) employee relations
Q:
Which of the following is NOT an environment factor?
A) competition
B) customers
C) mission
D) shareholders
Q:
What is strategic planning? What role can HR professionals play in strategic planning?
Q:
Every company relies on different combinations of capital.
Q:
Companies rely on capital to create value. These include human capital, financial capital, and environmental capital.
Q:
Working as a strategic business partner requires a much deeper and broader understanding of business issues.
Q:
Burton Pharmaceuticals is a fast-growing drug company based in Dallas. Top executives at Burton realize that human capital plays an essential role in the continued success of the firm, and they want HR to participate in strategic planning. Which of the following, if TRUE, suggests that HR is already involved in strategic planning at Burton?
A) HR representatives attend merger and acquisition discussions.
B) HR handles all compliance issues related to OSHA and the ADA.
C) HR regularly updates job analysis and job specification information.
D) HR representatives monitor employee training needs and interests.
Q:
Burton Pharmaceuticals is a fast-growing drug company based in Dallas. Top executives at Burton realize that human capital plays an essential role in the continued success of the firm, and they want HR to participate in strategic planning. Which of the following, if TRUE, best supports the argument that HR should be more involved in strategic planning at Burton?
A) Burton plans to acquire another drug company within the next six months.
B) Burton recently settled a lawsuit related to charges of unfair hiring practices.
C) Burton primarily hires sales representatives who have medical backgrounds.
D) Burton experienced a small profit loss last quarter due to increased competition.
Q:
Burton Pharmaceuticals is a fast-growing drug company based in Dallas. Top executives at Burton realize that human capital plays an essential role in the continued success of the firm, and they want HR to participate in strategic planning. Which of the following questions is LEAST relevant to determining whether HR currently plays a strategic role at Burton?
A) Is HR rated by Burton's customers?
B) Is HR present at Burton's restructuring discussions?
C) Does Burton's HR provide an annual report on its ROI?
D) Does HR utilize current technology in recruiting Burton employees?
Q:
In today's workplace, HR is ________.
A) moving towards a narrower focus on personnel
B) focusing more on administrative tasks
C) focusing more on strategic planning
D) moving towards a wider focus on training
Q:
A useful way to better understand how HR serves as a strategic business partner is to think about the use of the following for value creation: ________.
A) balance sheet
B) capital
C) outsourcing
D) professional employee organization
Q:
The rapidly evolving world of HR will increasingly require HR professionals to ________.
A) focus exclusively on learning new trends in the HR profession
B) thoroughly understand all aspects of what the companies they work for do
C) focus their attention on compliance with government regulation
D) integrate their operations with the finance department operations
Q:
The duties of today's HR professionals are focused toward ________.
A) keeping track of government regulations
B) supporting day-to-day operational processes
C) solving strategic matters that are truly important to the company
D) solving transactional problems in the organization
Q:
In recent years, HR professionals have increasingly been expected to ________.
A) serve as strategic partners
B) handle administrative tasks
C) implement federal guidelines
D) act as employee advocates
Q:
Which is the designation within the HR profession that may be an HR executive, manager, or nonmanager who is typically concerned with only one of the six functional areas of HRM?
A) executive
B) generalist
C) manager
D) specialist
Q:
A top-level manager who reports directly to a corporation's chief executive officer or to the head of a major division is a(n) ________.
A) generalist
B) executive
C) specialist
D) manager
Q:
What is a line manager and what role does a line manager play in HR? Why do you think line managers are involved with HR now more than in the past?
Q:
Individuals directly involved in accomplishing the primary purpose of the organization are line managers.
Q:
Billings Manufacturing has made the decision to use a professional employer organization. As a result, Billings will release its employees, who will then be hired by the PEO.
Q:
Shared service centers typically handle tasks associated with benefits and pension administration, payroll, and relocation assistance, but succession planning and global training activities remain the responsibility of the firm's HR department.
Q:
A professional employer organization (PEO) leases employees to other organizations.
Q:
A shared service center (SSC), also known as a center of expertise, takes routine, transaction-based activities dispersed throughout the organization and consolidates them in one place.
Q:
Business process outsourcing involves transferring one element of a business process, such as benefits administration, to a third party.
Q:
In today's workplace, outsourcing is focused more on saving money than on improving service quality and saving time.
Q:
A human resource management professional is an individual who normally acts in an advisory or staff capacity by assisting other managers with HR issues.
Q:
Why are line managers most likely performing more HR tasks today?
A) competition from PEOs
B) implementation of EEO laws
C) automation of HR processes
D) expansion of HR departments
Q:
Which term refers to individuals that are directly involved in accomplishing the primary purpose of the organization?
A) HR managers
B) line managers
C) staff managers
D) sales managers
Q:
Shelby Organic Foods is a fast growing firm that produces organic frozen food entrees. The firm employs 700 people and expects to hire more in the next few years. Currently, all of the firm's HR tasks are handled internally by Shelby's HR department. However, top executives at Shelby are considering the idea of outsourcing benefits administration. Which of the following most likely undermines the idea of outsourcing benefits administration?
A) Employees use Shelby's intranet to self-manage their own benefits.
B) Staff managers at Shelby discuss benefits packages with new employees.
C) Shelby's HR manager regularly meets with the firm's insurance provider.
D) Shelby recently began offering employees a flexible spending plan for benefits.
Q:
Shelby Organic Foods is a fast growing firm that produces organic frozen food entrees. The firm employs 700 people and expects to hire more in the next few years. Currently, all of the firm's HR tasks are handled internally by Shelby's HR department. However, top executives at Shelby are considering the idea of outsourcing benefits administration. Which of the following best supports the idea of outsourcing benefits administration?
A) Shelby employees enroll for health benefits through the firm's intranet.
B) Shelby's HR manager recently participated in a strategic planning session.
C) The benefits specialist at HR is knowledgeable about changing health care laws.
D) Benefits administration is highly time consuming for the Shelby HR department.
Q:
Shelby Organic Foods is a fast growing firm that produces organic frozen food entrees. The firm employs 700 people and expects to hire more in the next few years. Currently, all of the firm's HR tasks are handled internally by Shelby's HR department. However, top executives at Shelby are considering the idea of outsourcing benefits administration. Which of the following questions is LEAST relevant to the decision to outsource Shelby's benefits administration tasks?
A) What is the cost difference for Shelby between handling benefits internally and externally?
B) How much time is spent by Shelby's HR department handling benefits administration tasks?
C) Which Shelby HR professional should oversee benefits administration at the shared service center?
D) How knowledgeable is Shelby's HR staff about benefits administration and federal health care laws?
Q:
Which of the following is a TRUE statement about professional employer organizations?
A) PEOs have the right to hire and fire the client company's employees.
B) PEOs are less popular than in the past due to technology improvements.
C) PEOs run day-to-day operations for client companies.
D) PEOs lease employees from other businesses.
Q:
Which term refers to a company that leases employees to other businesses?
A) shared service center
B) human resource provider
C) external employer organization
D) professional employer organization
Q:
Shared service centers provide an alternative to HR ________ and can often provide the same cost savings and customer service.
A) outsourcing
B) onboarding
C) broadbanding
D) downsizing
Q:
Which of the following takes routine, transaction-based activities that are dispersed throughout the organization and consolidates them in one place?
A) outsourcing centers
B) shared service centers
C) consolidation centers
D) human resource centers
Q:
Which HR task is most likely to be outsourced?
A) training and development
B) benefits administration
C) payroll and compensation
D) recruitment
Q:
Whirlpool Corporation has an agreement with IBM for the HR outsourcer to handle Whirlpool's workforce administration, compensation, recruitment, training, and performance reporting. This type of outsourcing is known as ________.
A) process control outsourcing
B) discrete services outsourcing
C) business process outsourcing
D) single task outsourcing
Q:
A firm that outsources only benefits administration to a third party is most likely using ________.
A) discrete services
B) multiprocess services
C) business process outsourcing
D) single service outsourcing
Q:
Today HR outsourcing can be done in different ways. Which of the following is one of those ways?
A) discrete services outsourcing
B) project management outsourcing
C) external recruitment process outsourcing
D) parts supply outsourcing
Q:
Lee Shultz, the operations manager for Acme Bolts, has just learned that an experienced arc welder has resigned. He contacts the manager of human resources, Reba Cole, asking her to send him some qualified welders for him to interview. In this case, ________.
A) Lee is only concerned about accomplishing operations goals
B) Reba is only concerned about accomplishing human resource goals
C) Lee and Reba see organizational goals from the same perspective
D) both are concerned with accomplishing organizational goals, but from different perspectives
Q:
The process of hiring an external provider to do the work that was previously done internally is referred to as ________.
A) broadbanding
B) job enlarging
C) outsourcing
D) onboarding
Q:
The human resource management professional normally operates in what capacity?
A) line
B) production
C) matrix
D) staff
Q:
Jennifer works in an advisory or staff capacity, working with other managers to help them deal with human resource matters. Jennifer is most likely employed as a(n) ________.
A) account executive
B) line manager
C) HR management professional
D) project manager
Q:
As an HR manager in charge of staffing for a restaurant chain, John is most likely NOT responsible for ________.
A) training
B) job analysis
C) recruitment
D) selection
Q:
External data gathered through which means can help HR professionals develop strategies for attracting top talent?
A) hiring patterns and turnover
B) social media outlets
C) demographic information
D) all of the above
Q:
Jenny works in the HR department of Southwest Airlines, and she specializes in labor relations. In which of the following activities would Jenny most likely participate?
A) outsourcing tasks
B) testing job candidates
C) handling collective bargaining
D) monitoring employee safety issues
Q:
Which term refers to the HRM activities associated with the movement of employees within the organization such as promotions, demotion, termination, and resignation?
A) political party
B) organization
C) internal employee relations
D) PEO
Q:
What is HR data analytics? Why would HR data analytics be important for a firm?
Q:
Human resource data analytics is a traditional HRM function that requires a special department in most large firms.