Q&A Hero

Q: Ashley intends to implement the job-hunting tactic referred to as go where the jobs are, so she should A) relocate to a very large city. B) look into industries with high projected employment growth. C) invest in a well-known franchise. D) look into traditional, basic industries such a baked-goods company.

Q: An example of extreme job hunting would be to A) take many rides on a subway while wearing a T-shirt presenting information about your job availability. B) send your job rsum to 300 different potential employers. C) post information about your job availability on several social networking sites. D) hand out hundreds of business cards with the intent of developing job leads.

Q: The job-finding tactic called develop a comprehensive marketing strategy centers on A) identifying your potential contribution. B) using multiple approaches to reach the right employer. C) smiling at interviewers and contacts. D) identifying your position objective.

Q: The majority of hiring decisions in today's job market are based on the candidate's A) amount of formal education. B) relevant coursework. C) willingness to work long hours. D) job-relevant skills.

Q: Which one of the following is least likely to be a qualification sought by an employer? A) ability and interest in working alone most of the time B) customer service orientation C) adaptability to change D) cross-cultural skills

Q: An area for improving productivity for most workers is to improve their Internet search skills.

Q: The modern approach of multitasking is recommended for dealing with your most important work assignments.

Q: With all the electronic gadgets and apps available to the modern professional worker, the prioritized to-do list has lost much of its effectiveness.

Q: Some time-management specialists agree that clearing clutter from your work area and your mind will lead to enhanced productivity.

Q: Derek, a horse trainer, works on his techniques day after day and welcomes feedback so he can improve. Derek is therefore engaging in deliberate practice.

Q: Working smarter, not harder, is a method of increasing personal productivity because you minimize wasting effort in accomplishing your goals.

Q: A useful assist in getting better organized is to establish a personal mission with accompanying goals.

Q: A recommended method for controlling procrastination is to tackle the worst task on your list first, so doing the other items might function like a small reward.

Q: A problem associated with procrastination is that the unfinished tasks rumble around in the back of your consciousness, thereby interfering with your concentration.

Q: Phyllis works as a reviewer for applicants for food stamps in her state. An effective measure of Phyllis's productivity would include the number of applications she processes per week minus the number of applications she incorrectly accepts or rejects.

Q: A major goal of resilience training is for people to learn how to steel themselves against challenging situations instead of experiencing considerable stress.

Q: Marvin, a small business owner, experiences stress because he worries so much that his company will be burglarized. A cognitive-behavior approach to stress management would be for him to search for facts demonstrating the high number of burglaries near his business.

Q: The most powerful method of managing stress is to eliminate or modify the stressor.

Q: Alex, a supervisor at a steel recycling center, makes frequent mean-spirited jokes about the team members. His humor is likely to reduce tension and stress among team members.

Q: Nurse Nancy is likely to suffer from emotional labor because she becomes sad from dealing with so many sick and injured patients.

Q: Troy, a technical writer, is most likely to experience carpal tunnel syndrome when he is angry about being given so few interesting assignments.

Q: People who hold extreme jobs usually work long hours under tight schedules, and also engage in heavy travel.

Q: Pam, a newly hired credit manager, asks her boss what problems she should work on first. Her boss replies, "That's up to you." Pam runs the risk of suffering from the stressor of role ambiguity.

Q: Kent has a predisposition of high reactivity. As a result when he experiences a stressful situation he will usually calm down after a few moments.

Q: Being hostile for a long period of time is more likely to contribute to a heart attack than being impatient for the same period of time.

Q: A study with Dutch workers found that charismatic leaders tend to create more burnout problems among subordinates because these leaders hold such high expectations of subordinates.

Q: A key contributor factor to burnout is having limited control in the workplace, including not being able to decide how to accomplish a task.

Q: Store manager Karen wakes up the morning after Thanksgiving, knowing that today will be so exciting that she will be extra motivated and productive. Karen is therefore facing a challenge stressor.

Q: Jason works as a night cashier in a convenience store. One night a man enters the store, points a gun at Jason, and says "Give me the money in the cash register, or I'll shoot you." Jason's heart beat and pulse rate increase dramatically. The stressor in this situation is Jason's physiological changes.

Q: Absences due to workplace stress tend to be both infrequent and short term.

Q: At ten this evening, Francesca is confronted by her husband Roger. He says that if she cannot find a way to spend less time working at home, their family life will be permanently damaged. Roger points out that their son Trevor has also been complaining about not spending enough time with "Mommy." Francesca agrees that it would be good for her family life to reduce her work schedule. A good starting point for her might be toA) prioritize who to respond to on the social media sites by attempting to respond mostly to friends and followers, rather than interacting with everybody who leaves a comment.B) procrastinate more, thereby worrying later about meeting all the demands of her job.C) multitask more, including the use of two computers at the same time; one for Facebook, and one for Twitter.D) be cleaner and neater on the job so as to waste less time searching for items.

Q: Francesca works as a social media specialist for a company that operates 25 franchise restaurants in her region. In the last several years, the company has cut back substantially on most other forms of advertising, and instead concentrates on the social media, particularly Facebook and Twitter. Company management leaves all the social networking activity to Francesca. It is her responsibility to send out company messages, and interact with as many friends and followers as possible. As the number of social media contacts multiply, Francesca's job has become more and more demanding. She has less and less time to spend with her husband and five-year-old son because her work spills over into the evenings as well as weekends. Although Francesca eats many meals and snacks on the job she is losing weight. As her workload increases, she is also becoming more short tempered and has frequent headaches.It is Monday night, and Francesca is experiencing more stress symptoms than usual. She notices that she has lost two more pounds, her headache is intense, and a rash has broken out on her face. Francesca thinks, "I've got to do something to get out from under all this stress." What do you recommend Francesca do to reduce the stress she is experiencing?A) Get a group of friends together to form a support group that will meet every Sunday afternoon between three and five.B) Create a few personal accounts on social networking sites, so she can visit them as a pleasant diversion during and after work.C) Jog every day for ten minutes each night after all her work and family responsibilities have been completed.D) Find a better balance between work and family responsibilities.

Q: A suggestion for making Internet searches more productive is toA) use quite general search words and phrases.B) first place messages on social networking sites asking for advice.C) confine your search to one search engine.D) pay extra attention to your choice of a search word or phrase.

Q: A major concern about multitasking while working on important projects is that A) the work is performed too quickly. B) the person will appear to be old-fashioned. C) errors are likely to increase. D) working on the project is less joyful.

Q: A major purpose of work streamlining is to A) minimize duplication of effort and waste. B) increase the speed at which you work. C) get your to-do list down to less than 10 items per day. D) share your responsibilities with others.

Q: You know you are a workaholic when you A) work long and hard to get ahead in your career. B) work fifty or more hours per week. C) work overtime for four or more consecutive weeks. D) find it difficult to leave work behind.

Q: Gail participates in deliberate practice, so she is likely to A) neglect her major job responsibilities. B) keep working on areas for improvement. C) procrastinate a good number of tasks. D) develop a repetitive motion disorder.

Q: Working smarter, not harder means that the person A) puts extra effort into every task. B) spends very little time planning. C) finds imaginative solutions to problems. D) avoids attitudes of perfectionism.

Q: Having a mission in life is likely to A) make you a workaholic. B) propel you toward being more productive. C) make short-range goals superfluous. D) propel you toward self-employment.

Q: Breaking a task down into manageable chunks is aimed at overcoming procrastination due to A) dislike of an overwhelming task. B) dislike of a task with several components. C) looking to punish oneself. D) craving the excitement of rushing to make a deadline.

Q: Nick is a heavy procrastinator, so he is likely to A) have nightmares about unfinished tasks. B) have much more job satisfaction than those workers who worry about getting things done. C) concentrate better than most workers because he is not so busy. D) have problems concentrating because of all the undone tasks.

Q: When measuring personal productivity, it is important to consider the quantity, quality, and A) when the work will be accomplished. B) if the work was accomplished. C) how the work was accomplished. D) whether hard skills or soft skills were used to accomplish the work.

Q: Garth has successfully completed resilience training. As a result, the next time he faces a highly challenging situation, he will think of A) the skills he has to deal with the situation. B) all the good things that are taking place in his life. C) how his life used to be better. D) how much worse off some of his friends are.

Q: The visualization technique for stress reduction requires that the stressed person A) imagine what life would be without stress. B) create a mental scenario of a highly-charged, exciting experience. C) think of a pleasant, relaxing experience. D) imagine that he or she can conquer any problem.

Q: Research about support networks suggests that socially connected people A) are more prone to stress. B) are less prone to stress. C) are too busy to be stressed. D) have no reason to worry.

Q: Clarissa experiences heavy stress in her role as a debt-collection specialist. Clarissa decides that what she needs today is a dose of endorphins. To get her dose of endorphins, Clarissa should A) run around the block once or twice. B) drink three cans of energy drink. C) find an online pharmacy that sells endorphins without a prescription. D) eat a bar of dark chocolate.

Q: George is feeling stressed today because his annual performance evaluation takes place tomorrow. George intends to use the technique, aspire for a positive future to help deal with his stress. As a result, George A) pictures himself taking a vacation on the lake. B) imagines himself being calm and relaxed during the evaluation. C) imagines receiving a poor evaluation, then having a few beers to feel better. D) thinks about becoming self-employed to avoid being evaluated in the future.

Q: Tamara uses the cognitive behavioral approach to stress management, so she begins to A) meditate when faced with a major problem. B) search in advance for the negatives in a situation that could cause problems. C) blame other people rather than herself for her personal problems. D) overcome some of her negative thoughts that create stress.

Q: An important principle about stress management is that you are less likely to experience distress if you have A) high reactivity. B) negative affectivity. C) the right resources. D) tendencies toward procrastination.

Q: Which one of the following is the most likely to lead to emotional labor? A) working for a boss who provides very little recognition B) switching back and forth between dealing with customers and employees C) being forced to frequently smile at hostile customers D) having to work long hours at modest pay

Q: You know you have an extreme job when you work A) 80 hours per week, travel heavily, and face tight deadlines. B) 30 hours per week from your home and receive high pay. C) only from midnight until 8 a.m. D) during certain seasons, such as the tax season.

Q: Alex has high reactivity, so when encountering significant job stress, he A) breaks out into a rash over his entire body. B) blames himself for all that went wrong. C) is likely to stay upset a long time. D) starts meditating soon after the stressful event.

Q: Katie has high self-efficacy so she is A) less likely to become heavily stressed by job challenges. B) more likely to become heavily stressed by job challenges. C) less likely to believe that she can handle a difficult job challenge. D) more likely to create stress for herself.

Q: A major consequence of burnout is A) a dislike of information technology. B) a dependence on hindrance stressors. C) damage to the physical health of workers. D) increases in job satisfaction.

Q: Candy is walking to the company parking lot toward her car when a grizzly-bear suddenly appears and begins growling at her. Cindy wonders whether she should wrestle the bear to the ground or run away as fast as possible, thereby demonstrating which aspect of dealing with a stressor? A) fight-or-flight response B) burnout C) Type A behavior D) hindrance versus challenge

Q: Baxter, a hospital administrator, is facing a challenge stressor today so he is likely to A) feel indifferent to what is going on around him. B) be less motivated and perform more poorly. C) be more motivated and perform better. D) go into a state of panic because of a system collapse.

Q: Margot is classified as a corporate athlete, so we can expect her to A) work in the company wellness program. B) perform at a high level for sustained periods of time. C) drink Gatorade during business meetings. D) be a mentor to several workers at the same time.

Q: Leslie is Chris' boss and lends Chris $1,000. Chris is having difficulty paying back the loan, so Leslie recommends Chris for an extra-large salary increase to help Chris pay back the loan. Leslie is involved in a conflict of interest.

Q: Sexual harassment is an example of behavior that is both illegal and unethical.

Q: A completely fair working environment would be one in which qualifications and performance would be the only factor that counted in making human resource decisions.

Q: A national survey found that close to one-half of employees observed a violation of the law or ethics standards in their workplace.

Q: Accounts payable specialist Shirley demonstrates motivated blindness when she does her best to pay the accounts of the neediest suppliers first.

Q: Marty shows moral disengagement when after having filled up his own vehicle at the company gas tank without paying, he thinks, "Why not? I work very hard for this company without getting much appreciation."

Q: A well-known financial executive cited in the human relations text believes that self-interest is the reason behind many major financial scandals.

Q: Sally is a production manager in a processing plant that makes fruit juice for babies. She waters down the juice to cut costs, and says the practice is okay because the babies won't know the difference"showing that Sally has a utilitarian perspective.

Q: One reason making ethical decisions isn't easy is that people may not always be aware of the ethical issues in making a decision.

Q: One problem noted with highly unethical behavior is that it has several negative financial consequences.

Q: Ethics helps us turn our values into action.

Q: One of the senior partners in the firm says that he has a niece he thinks would be a good fit for an internship with the firm this summer. The partner, Ronald, says that his niece, Charlotte, is a kid with great potential as a lawyer. However, Ronald believes that a human resource professional such as Bruce should also interview her to help determine his suitability for the firm. As part of the screening, Bruce conducts an Internet search and finds out that a few years ago, Charlotte ran a red light and severely injured a bicycle rider. How should Bruce deal with this situation?A) Go through the motions of interviewing Charlotte, and then report back to Ronald that she appears to have a "teenage brain," but provide no specific explanation.B) Advise Ronald of the Internet search findings, and ask if Charlotte should still be interviewed for the summer internship.C) Not advise Ronald about the findings for fear of irritating and perhaps getting in bad with him.D) Discuss his findings about the vehicular accident with several other people in the office, and ask their opinion on how he should proceed.

Q: Bruce is the administrative support manager at a large legal firm. His managerial duties include purchasing supplies and equipment, human resource management, and supervising the support staff. The law firm has been cited by the state bar association for engaging in several unethical practices such as overcharging clients and advertising too aggressively. The partners at the firm have therefore decided that the law firm must reestablish its reputation by being highly ethical in dealing with the public and employees.A representative from a computer manufacturer calls on Bruce with the intent of equipping the entire legal staff including both attorneys and paralegals with a new model tablet computer. The rep, Samantha, explains that if the entire staff is equipped with this line of computers, productivity will increase by at least 15 percent, based on experience with other legal firms. Bruce is a little skeptical of these productivity gains, yet he is willing to listen because part of his responsibility is to enhance the firm's efficiency. Samantha invites Bruce to dinner to discuss business. During dinner, Samantha mentions casually that her company treats decision makers very well. How should Bruce handle this situation?A) Ask if any kickback Samantha might have in mind could also be shared with his boss.B) Request immediately that their conversation be kept strictly confidential.C) Explain to Samantha that his law firm makes purchasing decisions strictly on the merits of the product or service.D) Ask Samantha what she means by "treats decision makers very well" before discussing the possible purchase of tablet computers any further.

Q: Tax accountant Byron exerts upward ethical leadership when heA) advises his coworkers that they might be engaging in a questionable practice.B) advises his boss that she might be engaging in a questionable practice.C) brags about his ethical accomplishments to his boss.D) uses upper-level management as a guide to ethical behavior.

Q: A professional code of conduct provides members of that profession A) sources of legal help when convicted of a crime. B) a list of criminal actions to avoid. C) ways to defend oneself when charged with ethical violations. D) a guide to ethical behavior in that field.

Q: Nurse Jessica, who works at a hospital, is being "green" when she A) encourages patients to smoke outside the hospital doors. B) skips sterilizing needles before reusing them. C) advocates that the hospital engages in more recycling. D) drives an SUV with a sun roof to the hospital.

Q: According to the guide to ethical decision making, when trying to decide on a way to resolve an ethical dilemma, A) weigh each alternative according to its financial consequences. B) make an intuitive decision within five minutes. C) imagine several possible options. D) decide to either do or not do something.

Q: The symbolic consequences of a decision involving ethical issues refers to the A) importance attached to the decision. B) timeliness of the decision. C) fit between the decision and company philosophy. D) message communicated by the decision.

Q: A recommended first step in a sound guide to ethical decision making is to A) identify the affected parties. B) identify the consequences. C) check your intuition. D) gather the facts.

Q: Ethical screening refers to A) running a contemplated decision or action through an ethics test. B) evaluating job applicants based on their charitable contributions. C) making sure that all company employees have ethics training. D) avoiding contact with unethical people wherever possible.

Q: Ralph, a maintenance supervisor for an airline, sees the big picture when he A) understands that his work affects the safety and lives of thousands of airline passengers. B) recognizes that if he performs well now, he will get a salary increase. C) asks his maintenance technicians to arrive at work promptly. D) suggests that the company install more murals in the waiting area.

Q: Inventory specialist Virginia is highly virtuous on the job, so according to the analysis presented in the human relations text, she is likely to A) not worry about the consequences of her actions. B) be loyal to her convictions. C) give a little company money to a poor employee. D) never forgive an immoral act, however small.

Q: "Follow the Golden Rule" is an example of a(n) A) ethical conflict. B) legal guideline. C) ethical guideline. D) outmoded rule in a competitive work environment.