Q&A Hero

Q: There is presently a growing need for knowledge workers.

Q: The individual supervisor's HRM related duties have not changed much in many years.

Q: Ethical decisions never involve morality.

Q: HR and line managers share responsibility for most human resource activities.

Q: Workers who hold multiple jobs or are contingent or part-time are called ________. A) disposable B) seasonal C) temporary D) nontraditional

Q: Which of the following is an issue that HR managers have to deal with today? A) managing ethics B) managing employee engagement C) adding value D) All of the above.

Q: Of the ten most serious ethical issues, how many were HR related? A) six B) ten C) seven D) four

Q: Which of the following is NOT a technology that HR managers use? A) streaming desktop video B) internet- and network-monitoring software C) data warehouses D) All of the above.

Q: A ________ is a system that enables employees to manage their own benefits and update their personal information. A) company portal B) cybernetic portal C) formulation system D) software based system

Q: All of the following are new HRM skills except: A) improving off shoring skills. B) supplying transactional services while serving more strategic, internal consulting activities. C) improving internal consulting skills. D) All of the above.

Q: Which of the following is NOT a factor changing the environment of HRM? A) demographic trends B) economic trends C) "generation Y" D) All of the above.

Q: In today's business environment, ________ are often the firm's main source of competitive advantage. A) machines B) highly trained and committed employees C) superior organization D) superior advertising

Q: Which of the following is an example of HR management's changing role? A) HR managers must measurably improve organizational performance. B) HR managers must represent the organization even when they are off the clock. C) HR managers must be individually centered so as to ensure that there will be no favoritism. D) None of the above.

Q: Today over ________% (use closest percent) of the U.S. workforce is employed in producing or delivering services. A) 25 B) 50 C) 66 D) 75

Q: The term, ________, refers to the standards someone uses to decide what his or her conduct should be. A) morals B) ethics C) autonomy D) responsibility

Q: HR managers who pass certification exams in human resource management are knowledgeable in all of the following aspects except: A) strategic management. B) information technology. C) employee and labor relations. D) occupational health and safety.

Q: Which organization provides professional certification for human resource managers? A) Academy of Management B) Society for Human Resource Management C) Academy of HR Partners D) Association of Business Administration

Q: ________ refers to the tendency of firms to extend their ownership to new markets abroad. A) Strategic human resources B) Trend analysis C) Globalization D) Outsourcing

Q: Which term refers to letting vendors abroad provide services for a firm? A) external work systems B) application service providers C) offshoring D) data warehousing

Q: Strategic human resource management refers to ________. A) formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to its achieve strategic aims B) planning the balance of internal strengths and weaknesses with external opportunities and threats to maintain competitive advantage C) emphasizing the knowledge, education, training, skills, and expertise of a firm's workers D) extending a firm's sales, ownership, and manufacturing to new markets

Q: A ________ is a company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage. A) mission statement B) strategy C) tactic D) scorecard

Q: What tactic will employers likely have to take to fill openings left by retiring employees? A) instituting flexible work hours B) hiring more women C) rehiring retirees D) lowering the retirement age

Q: Over the next few years, employers may face a severe labor shortage because ________. A) there are fewer people entering the job market than there are retiring baby boomers B) one-third of single mothers are not in the labor force C) people are living longer D) All of the above.

Q: The proportion of younger workers in the workforce is projected to ________. A) stop growing B) decrease C) increase at a slower rate D) decrease at a faster rate

Q: Which of the following demographic issues represents a challenge for human resource managers? A) increasingly diverse workforce B) aging workforce C) increasing use of contingent workers D) both A and B

Q: ________ refers to the tendency of firms to extend their sales, ownership, and/or manufacturing to new markets abroad. A) Market development B) Globalization C) Export growth D) Diversification

Q: Which of the following job titles indicates a position in human resources? A) recruiter B) training specialist C) EEO coordinator D) All of the above.

Q: All of the following are examples of human resource job duties except: A) recruiter. B) equal employment opportunity coordinator. C) financial advisor. D) labor relations specialist.

Q: Effective human resource management could include all of the following responsibilities except: A) placing the right person in the right job. B) training employees. C) controlling labor costs. D) None of the above.

Q: ________ are specifically responsible for assisting and advising line managers in areas like recruiting, hiring, and compensation. A) Human resource managers B) Staff managers C) Line managers D) EEO officers

Q: ________ are authorized to issue orders to other managers or employees. A) Line managers B) Staff managers C) Advisory board members D) All of the above.

Q: No manager wants to: A) have his or her employees not performing at peak capacity. B) hire the wrong person for the job. C) find employees not doing their best. D) All of the above.

Q: All of the following are a line supervisor's responsibilities for effective HRM except: A) coercing other supervisors to get with the program. B) controlling labor costs. C) developing the abilities of each person. D) starting (orienting) new employees in the organization.

Q: ________ is the right to make decisions, to direct the work of others, and to give orders. A) Leadership B) Authority C) Delegation D) Management

Q: Human resource management ________. A) comprises the concepts and techniques used to control people at work B) is the process of organizing work activities C) is the process of identifying countries with cheaper labor costs and relocating jobs to those countries D) refers to the practices and policies you need to carry out the personnel aspects of your management job, specifically, acquiring, training, appraising, rewarding, and providing a safe, ethical and fair environment for your company's employees

Q: ________ refers to the practices and policies you need to carry out the personnel aspects of your management job. A) Human Resource Management B) Labor Relations C) Organizational Behavior D) Organizational Health and Safety Management

Q: The ________ HR group works with the top management team to develop long range plans for the company. A) transactional B) embedded C) centers of expertise D) corporate

Q: The ________ HR group operates as relationship managers for the corporation. A) transactional B) training C) embedded D) centers of expertise

Q: The ________ HR group may work with benefits specialists to provide support for transactional HR activities. A) corporate B) embedded C) transactional D) compensation

Q: The ________ HR group may provide specialized support for organizational change. A) transactional B) corporate C) embedded D) centers of expertise

Q: The ________ HR group operates like a specialized HR consulting firm. A) transactional B) corporate C) embedded D) centers of expertise

Q: The ________ HR group focuses on being HR business partners to specific departments. A) embedded B) corporate C) centers of expertise D) transactional

Q: The ________ HR group focuses on assisting top management in strategic planning. A) corporate B) centers of expertise C) embedded D) transactional

Q: The ________ HR group focuses on using call centers and outsourced vendors to provide specialized support to the company's employees. A) corporate B) centers of expertise C) transactional D) embedded

Q: ________ organize the training opportunities for a company. A) Trainings specialists B) Change managers C) EEO representatives D) Communication directors

Q: ________ plan training activities. A) Training specialists B) Corporate teachers C) Managers D) Job analysts

Q: ________ handle the employee benefits program. A) Trainers B) Benefits planners C) Compensation managers D) EEO representatives

Q: ________ develop pay grades and compensation plans. A) Compensation managers B) Recruiters C) Job analysts D) Trainers

Q: ________ use detailed information to prepare job descriptions. A) EEO representatives B) Compensation managers C) Job analysts D) Recruiters

Q: A(n) ________ collects detailed information about job duties. A) EEO representative B) job analyst C) compensation manager D) recruiter

Q: A(n) ________ examines current organizational practices for potential action violations. A) EEO representative B) training specialist C) job analyst D) compensation manager

Q: ________ investigate EEO grievances. A) EEO representatives B) Training specialists C) Recruiters D) Job analysts

Q: ________ search for qualified job applicants. A) EEO representatives B) Job analysts C) Recruiters D) Training specialists

Q: ________ maintain contact within the community and publicize openings. A) Job Analysts B) EEO representatives C) Recruiters D) Compensation managers

Q: What is democratic corporatism? (475)

Q: What is the difference between traditional bargaining and problem-solving bargaining? (472)

Q: What is the difference between the doctrine of hostility and the doctrine of harmony? (471472)

Q: Why is public sector bargaining at a crossroads? (471)

Q: What was the issue in Harris v. Quinn? (475)

Q: What are four reform proposals for unions? What are the implications of such reforms? (466467)

Q: What are criticisms of binding arbitration? (465466)

Q: What are examples of first resort and last resort impasses procedures? (465466)

Q: Most states use mediation as a first step in dispute resolution. Why, in your opinion, is this a common option? (465)

Q: Concession bargaining and productivity bargaining are often referred to commonly as what? (464465)

Q: What is pattern bargaining? (465)

Q: What is productivity bargaining? (464)

Q: What are some effective ways to reframe the problem with an opponent-turned-partner? (463)

Q: What are the three categories of issues that most negotiations fall under? (462)

Q: What are some examples of bad faith bargaining? (461)

Q: What criteria is used in determining the composition of the bargaining unit? (460)

Q: In what ways does arbitration take place? (459)

Q: What is the PERB and what role do they play? (460461)

Q: What are four types of union security provisions? (458459)

Q: What are its three phases? (458)

Q: What is collective bargaining? (458)

Q: What were some of the results of Wisconsins Budget Repair Bill of 2011? (457)

Q: Why did it fail? (445446)

Q: What were the issues in the PATCO strike? (444445)

Q: Which of the arguments pro or con do you find most persuasive concerning public sector strikes? Why? (444445)

Q: What is the trend in work stoppages? (444)