Q&A Hero

Q: As organizations grew they tended to create a hodge-podge of siloed information systems that lacked ________. A) analysis B) modularity C) diversity D) integration E) none of the above

Q: The CEO of a firm probably requires less quantity of information but a very high ________ of information. A) amount B) quality C) cost D) transfer E) none of the above

Q: Business organizations have become ________. A) more complex B) less complex C) easier to manage D) more layered E) all of the above

Q: In the ERP systems, they must meet the organizational needs in todays's competitive environment to be: A) cross functional, dynamic, and siloed. B) mono functional, dynamic and global. C) cross functional, dynamic and global. D) cross functional, static and global. E) none of the above

Q: One of ERP Systems's goals is to make information flow between ________ and the system. A) accounting B) finance C) production D) marketing E) all of the above

Q: ________ is the time from "go live" to about 90 days after, or until the number of issues and problems have been reduced. A) Implementation B) Rationalization C) Analysis D) Stabilization E) Testing and Debugging

Q: An organization must first do a ________ to help narrow down the ERP vendors to a select few. A) system analysis B) needs assessment C) vendor review D) performance review

Q: Because they lack the skill sets and time necessary to develop it ________, most organizations choose to purchase ERP software from a vendor. A) in-house B) efficiently C) modularized D) organically E) cross-functionally

Q: A ________ implementation involves considerable modifications to the ERP software. A) chocolate B) vanilla C) cross-functional D) vendor-driven E) web-enabled

Q: ________ an ERP system during the implementation increases the cost of the system and increases the implementation risks. A) Integrating B) Diagramming C) Delaying D) Outsourcing E) Modifying

Q: A strong commitment from ________ is critical for the success of an ERP system. A) people B) vendors C) management D) users E) system administrators

Q: In the tiered architecture, the ERP application is stored on the ________ tier. A) presentation logic B) business logic C) middleware D) data E) hardware

Q: ERP systems help to increase the efficiency of the organization and worker productivity by providing a ________ for all corporate data, information, and knowledge. A) network B) platform C) architecture D) central repository E) decentralized archive

Q: The ________ approach to implementing an ERP system helps organizations lower the long-term maintenance of the ERP application. A) RAD B) layered C) waterfall D) data flow

Q: ERP system implementation failures are often caused by lack of attention to the business processes and the ________ components. A) interrelated B) hardware C) software D) database E) people

Q: A "vanilla" ERP implementation is when the organization decides to implement the ERP software: A) "as is." B) quickly. C) with B2B capabilities. D) without complex interfaces. E) with special additions.

Q: ERP vendors embed ________ in their software. A) components B) data C) protocols. D) best practices E) upgrades

Q: ERP systems integrate a business' processes across their: A) system boundaries. B) functional dependencies. C) value chain. D) sales activities.

Q: During the 1960s and 1970s most organizations designed their systems in a ________ manner. A) interrelated B) cross-functional C) componentized D) silo E) cohesive

Q: The concept of ________ means that clean data can be entered once and then reused across all applications. A) cross-data reports B) data integration C) real-time access D) data flows E) system integration

Q: ERP systems are ________ which means they can be accessed using a web client. A) functional B) cross-functional C) real-time D) integrated E) web-enabled

Q: Which of the following is not a component of an Information System? A) hardware B) people C) data D) software E) output

Q: A(n) ________ is a dynamic sub-organization that can be created and eliminated depending on need. A) strategic group B) Business Unit C) department D) matrix group E) IT group

Q: The general goal of an Information System is to convert data into useful: A) procedures. B) tools. C) information. D) data flows.

Q: All of the following are components of an ERP system except: A) tools. B) hardware. C) processes. D) people. E) databases.

Q: An ERP architecture consists of both a physical architecture and a(n): A) labor component. B) system architecture. C) database. D) logical architecture. E) system documentation.

Q: An Information System includes each of the following except: A) software. B) culture. C) hardware. D) data.

Q: When an ERP system is upgraded, this means that the IT staff will have to upgrade not only the existing application, but also any ________ they have made. A) modifications B) protections C) designs D) decisions E) clarifications

Q: Checking inventory is an example of a(n): A) software function. B) system function. C) database. D) business process.

Q: A(n) ________ is defined as a series of tasks or activities grouped to achieve a business function or goal. A) software design B) system prototype C) business process D) information system

Q: At the start of an ERP implementation, it is important that clear and well-defined data design be communicated to the organization.

Q: An ERP system implementation is less complex than a typical Information System implementation.

Q: As opposed to e-Business systems, ERP systems are focused more on internal process integration.

Q: One roadblock for ERP systems is that they require a substantial investment in order to be successful.

Q: On corporate intranets, ERP functionality is delivered using no internet-based protocols.

Q: ERP represents a(n) adaptive technology.

Q: In a tiered ERP architecture, users interact with the system via the presentation logic tier.

Q: e-Business is an example of a non-disruptive technology.

Q: The lowest tier of the ERP tiered architectures is where the database server is located.

Q: In the tiered architecture of an ERP system, the ERP software is actually loaded onto the data tier.

Q: ERP and e-Business are diverse technologies.

Q: A goal of ERP systems is to make information flow be both dynamic and immediate.

Q: ERP systems are a specific kind of enterprise system to integrate data across all major functions of an organization.

Q: The most important lesson learned by Hershey in their ERP implementation was that they should proceed slowly so that nothing is left out during the implementation.

Q: The physical architecture of an ERP system focuses on the efficiency of the system.

Q: One benefit of implementing an ERP system is that the implementations are usually quite similar from one organization to another.

Q: The architecture of the ERP system is determined well before the ERP software is chosen.

Q: When ERP software is purchased from a vendor, this is known as a "vendor-driven" architecture.

Q: A database is considered to be one of the key components of an ERP system.

Q: It is generally easier for an organization to modify the ERP software to fit their existing business processes.

Q: ERP systems usually don't require businesses to change their business processes.

Q: ERP systems today have evolved to the more flexible mainframe and centralized legacy application architecture.

Q: ERP II expanded to include B2B functions and EDI.

Q: ERP systems grew primarily out of MRP and MRP II.

Q: In the 1960s and 1970s organizations first began to focus on developing integrated, enterprise systems.

Q: Historically, each department had its own separate computer system that was designed for the specific tasks in that department.

Q: One problem with ERP systems is that they do not update data in real-time.

Q: The goal of an ERP system is to integrate data and support all the major functions across the organization.

Q: Because of the increasing pressure of global competition, businesses are becoming less integrated and more compartmentalized.

Q: Strategic level functions are usually more unstructured.

Q: Quantitative requirements are usually much greater at the operational level.

Q: At the mid-management level, functions are highly structured and the resources are predefined.

Q: No single information system can support all the needs of a business.

Q: During the input phase of an Information System, the people components are most prominent.

Q: eBusiness is an adaptive technology as opposed to ERP which is a disruptive technology.

Q: ERP implementations usually go beyond technical issues, to include people, process and change issues.

Q: ERP systems are not much different from conventional software packages like Microsoft Office.

Q: In the early days of ERP implementation, management clearly understood the magnitude of organizational issues to consider before and during ERP implementations.

Q: The Hershey's example shows the complexity of implementing ERP systems in organizations.

Q: Consider the following definitions of slack: #1 LS ES #2 LF EF A. Only #1 is correct. B. Only #2 is correct. C. Both definitions are correct. D. Neither definitions are correct.

Q: Third-party logistics providers can play a significant role when disaster strikes, such as getting supplies to hurricane victims.

Q: Classic center-of-gravity analytics is the final step in warehouse location decisions.

Q: Governments have shown strong resistance to giving outright subsidies and tax incentives to attract firms to locate their facilities in a particular city or country.

Q: The ability to ship products from different points of origin to different destinations is a dimension of service to be considered when choosing a transportation mode.

Q: Transportation mode decisions are generally driven by two major factors: cost and service.

Q: Logistics decisions span three modes of transportation: road (truck), rail, and air.

Q: Larger shipments cost more per pound.

Q: Logistics includes the planning and control of returned goods and related information from the customer to the manufacturer.

Q: Transportation costs are accounted for in the basic EOQ model.

Q: Bringing several small shipments together to make a single larger shipment is called consolidation.