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Q:
In the newer Web-based architecture, the ________ layer is split into the Web Services tier and the Web Browser tier.
A) network
B) security
C) database
D) application
E) presentation
Q:
In the three-tier architecture, the application, database, and ________ layers are separated into independent operating units.
A) network
B) security
C) protocol control
D) application
E) presentation
Q:
In a typical two-tier architecture, the server handles both the ________ and database duties.
A) network
B) security
C) protocol control
D) application
E) user access
Q:
Online Analytical Processing is the foundation of the ________ module in ERP.
A) e-Commerce
B) business intelligence
C) performance management
D) project management
Q:
A fully functioning ERP system needs a high availability ________ in order to support the growth of the user population and its expansion out to the supply chain partners.
A) database
B) application server
C) network
D) API
E) GUI
Q:
Research shows that large companies lose up to ________ per minute every time their ERP system goes down.
A) $3K
B) $3.6M
C) $18K
D) $13K
E) $218K
Q:
In the ERP system, user ________ are set up to define access right for every user in the portal.
A) security
B) web-services
C) roles
D) application
Q:
Users input data in the ________ tier.
A) presentation
B) business
C) logical
D) application
E) database
Q:
The ________ tier acts as the intermediary between the client applications and the database.
A) presentation
B) business
C) logical
D) middleware
Q:
The ________ module uses data collection technologies such as RFID and bar codes to improve resource allocation for cross-docking processes.
A) procurement
B) production
C) transportation
D) sales
E) accounting
Q:
A ________ module helps customers get more direct access to applications such as tracking the status of their orders.
A) self-service
B) project management
C) business intelligence
D) database
E) sales management
Q:
One benefit of the ________ module is that it helps companies comply with the government rules of the Sarbanes-Oxley Act.
A) accounting
B) sales and marketing
C) production
D) finance
Q:
The ________ module provides tools and data warehousing capabilities.
A) self-service
B) project management
C) business intelligence
D) database
E) asset management
Q:
The core of many ERP systems is the ________ module.
A) sales and marketing
B) purchasing
C) logistics
D) finance
E) process management
Q:
Employee data is managed in the ________ module.
A) database
B) purchasing
C) sales and marketing
D) credit management
E) human resource
Q:
Order placement and schedule is handled in the ________ module.
A) sales and marketing
B) purchasing
C) logistics
D) finance
E) asset management
Q:
If a company wants to streamline their procurement processes, they would probably choose to implement the ________ module.
A) inventory management
B) purchasing
C) logistics
D) finance
E) asset management
Q:
Manufacturing capacity is planned and optimized using the ________ module.
A) purchasing
B) sales & marketing
C) production
D) accounting
Q:
If the ERP vendor's software and best practices do not match the organization's needs, it may be necessary to ________ the ERP software.
A) proceduralize
B) customize
C) compartmentalize
D) individualize
E) upgrade
Q:
ERP vendors embed their best business ________ in their software to help businesses improve their productivity and performance.
A) decisions
B) products
C) practices
D) tasks
E) functions
Q:
ERP vendors break the software up into ________ which organizations can selectively implement to support their different functional areas.
A) programs
B) systems
C) applications
D) modules
Q:
The enterprise system architecture can be viewed from two different angles; the functional angle and the ________ angle.
A) system
B) network
C) decisional
D) logical
Q:
The IT components of an ERP system architecture include the hardware, software and the:
A) security.
B) data.
C) organization.
D) middleware.
Q:
The ERP system ________ determines the relationships between all the complex IT components.
A) network
B) layout
C) architecture
D) middleware
Q:
With the addition of the extra tier, the three-tier architecture is considerably less complex than the two-tier architecture.
Q:
Three-tier architectures are scalable in that it is easier to add, change and remove applications and hardware.
Q:
Today's IT infrastructure focuses on integrating the corporate architecture with the GUI and extending it beyond the organization.
Q:
OLAP is the foundation of the business intelligence module in ERP systems.
Q:
A web-based portal allows users to get access to their ERP applications through their browser.
Q:
SAP developed its own platform for systems integration called OASIS.
Q:
Middleware provides generic interfaces with which integrated applications pass messages to each other.
Q:
Legacy systems and third party applications can be linked to ERP systems through the GUI.
Q:
ERP system architectures are organized in layers or tiers to help manage the complexity of the system.
Q:
ERP applications are most commonly deployed in a distributed and often widely dispersed manner.
Q:
In an ERP architecture, hardware layering has had a significant impact on scalability.
Q:
The procurement and logistics module benefits the organization by helping to reduce transportation costs.
Q:
One benefit of using a financial module is that it provides strong support for Sarbanes-Oxley reporting.
Q:
A performance management module is useful for empowering employees and managers by giving them easy access to all their relevant information.
Q:
Project management is an example of a non-traditional ERP module now being offered by some vendors.
Q:
When a new employee is hired and enrolled in the company benefits plan, this would involve using the human resources module.
Q:
The HR module is usually the last module implemented by companies.
Q:
Sales modules have to be closely integrated with the organization's network module.
Q:
Most ERP vendors offer an online storefront as part of the sales module.
Q:
The inventory module helps maintain the appropriate level of stock in a warehouse.
Q:
The purchasing module must be tightly integrated with the inventory control and the sales logistics modules.
Q:
ERP vendors generally use the same names for all their different modules.
Q:
Production modules have evolved from MRP II into ERP systems.
Q:
Marketing automation is an example of a typical ERP module.
Q:
Logistics is an example of a typical ERP module.
Q:
In ERP software, the procurement module includes the best practices on purchasing.
Q:
ERP software provides business functionality for everything except human resources.
Q:
Organizations rarely selectively implement different ERP modules.
Q:
The databases used are components of the ERP system architecture.
Q:
The functional view of the enterprise system architecture defines the physical components of the system.
Q:
Understanding the enterprise architecture is helpful because it helps everyone understand the various components of the enterprise system better.
Q:
ERP systems need both current and historical data.
Q:
An ERP system architecture should adapt to future business challenges.
Q:
The hard part of installing an ERP system is changing the business processes of the people who will use the system.
Q:
Implementing a new ERP system is mainly a question of installing ERP software.
Q:
Describe three different benefits of integrating systems.
Q:
What is the difference between logical and physical systems integration? Give an example of each.
Q:
Briefly describe three different levels in an organization and the different categories of information systems that support them.
Q:
What is a distributed architecture? Why is it used so much for integrated systems such as ERP?
Q:
List and describe the three main information system architectures.
Q:
Describe three different limitations of integrating systems.
Q:
How does changing from a functional view to a process view of the business impact the structure of the organization?
Q:
List and describe at least three different limitations of systems integration.
Q:
How have organizations evolved into horizontal silos over the years? What impact does this have on information sharing?
Q:
How have organizations evolved into vertical silos over the years? What impact does this have on information sharing?
Q:
The evolution of Information Systems is often viewed as a(n) ________ change process in which technologies, human factors, organizational relationships and tasks change continuously.
A) easy
B) automated
C) simplified
D) socio-technical
Q:
In silo systems information is captured and re-entered several times and is not available in ________.
A) batches
B) real-time
C) back-ups
D) hardcopy
Q:
________ systems focus on individual tasks and/or functions rather than on a process and supporting team collaboration.
A) Matrix
B) Vertical
C) Hierarchical
D) Silo
Q:
A(n) ________ organization focuses all its business processes around improving its relationship with its customers.
A) sales oriented
B) non-profit
C) vertical
D) customer-centric
Q:
The business process view flattens the organization from a hierarchical to a ________ structure.
A) vertical
B) relational
C) matrix
D) horizontal
Q:
As organizations get more ________ and more virtual, information sharing and communication problems get worse.
A) centralized
B) geographically dispersed
C) automated
D) integrated
Q:
The hierarchical layers of an organization from strategic planning to operational control represent ________ silos.
A) horizontal
B) matrix
C) corn
D) vertical
Q:
Early business organizations focused on breaking complex work tasks into ________ tasks that could be more easily managed and controlled.
A) larger
B) more complex
C) smaller
D) non-working
Q:
Manually reentering data in a system ________ leads to more errors and inaccuracies.
A) rarely
B) usually
C) always
D) never
Q:
Integrated systems should ________ share information with one another.
A) never
B) slowly
C) rarely
D) seamlessly
Q:
One benefit of ERP systems is that they allow organizations to quickly form and break ________ with other companies.
A) networks
B) web services
C) protocols
D) alliances