Q&A Hero

Q: The key software resources for ERP systems include ________, database management systems, and applications. A) maintenance software B) project management software C) system software D) browsers

Q: The hardware resources needed for an ERP system include servers, clients, and: A) peripherals. B) memory. C) software. D) browsers. E) wireless routers.

Q: An ERP system needs a powerful set of ________ for development, testing and its production environments. A) protocols B) consultants C) servers D) vendors

Q: When planning for disasters, it is important to first identify those systems that are: A) outsourced. B) legacy systems. C) highly technical. D) mission critical.

Q: Hurricane Katrina made it clear how important disaster ________ is today for every ERP implementation. A) problem-solving B) infrastructure C) planning D) management

Q: Security ________ is critical to any systems reliability and integrity. A) designing B) purchasing C) managing D) awareness E) configuration

Q: In order to ensure that their desktop PCs are secure, businesses often develop ________ PC configurations for users. A) advanced B) in-house C) embedded D) standard

Q: For their ERP implementations, some businesses ________ the server and the database environment. A) develop B) outsource C) use D) offshore

Q: The infrastructure behind an ERP system must be planned with the idea that it will probably have to be ________ as the system matures. A) decommissioned B) archived C) expanded D) processed E) integrated

Q: Most new ERP systems are ________ which provides flexible access to the applications. A) single instances B) web-based C) scalable D) network-based

Q: ________ is not typically a reason for implementing an ERP system. A) Replacing legacy systems B) Improving services C) Increasing costs D) Increasing profit margins

Q: The decision to modify or not modify an ERP system is critical and should be done ________ of the implementation. A) at the beginning B) throughout C) in the design phase D) in the maintenance phase

Q: When an ERP system is upgraded, often bugs and problems are associated with the: A) applications. B) databases. C) modules. D) modified code.

Q: ERP implementations with a lot of customization may require extensive maintenance when the system is upgraded.

Q: A single ERP system cycle is easier to maintain and support.

Q: If a company chooses a "vanilla" ERP implementation, they will have to change their own business practices to fit the software.

Q: A project methodology should address all the components of the project from project startup through system planning.

Q: One key to a successful ERP implementation is to have a well-defined and proven methodology.

Q: The Change Management team is typically a part of the larger project team.

Q: The person who is ultimately responsible for the success of the ERP implementation is the consultant.

Q: In terms of governance, senior management are the owners of the ERP project.

Q: The Project software oversees all project activities and makes sure that the project stays within its scope.

Q: Governance helps define the processes and underlying accountabilities that guide the management of the ERP project.

Q: It is crucial that the governance structure be bypassed by all involved before the ERP project begins.

Q: In an ERP system implementation, staff should outline and define committees and workgroups that are responsible for different components of the implementation.

Q: ERP project management is considered to be a component of ERP governance.

Q: Most database packages can be used to support large ERP system implementations.

Q: Processing transactions and generating reports do not work well with a single database instance.

Q: In order to execute transactions, the ERP system must retrieve and summarize large amounts of data.

Q: The problem with relational databases is that they are hard to connect to ERP systems.

Q: Integrating other systems is a major problem for ERP systems.

Q: Vendors will often give their software partners an early release of any new products or upgrades so the partner has a chance to change their product to work with the new release.

Q: In general, interfaces should be two-way.

Q: Sometimes when two software products are integrated, the vendors will only allow specially qualified IT personnel to make changes to them such as installing an upgrade.

Q: Integration is the sharing of data and data elements directly with the ERP system.

Q: When functionality is missing from an ERP package, sometimes it can be provided by using a third party product.

Q: The QA team customizes the ERP system functionality.

Q: The change management team determines the gaps between the ERP functionality and the business process requirements.

Q: A database administrator is an example of an IT specialist who might be a member of the ERP implementation team.

Q: An employee or client may be an end-user of an ERP system.

Q: Security software is not necessary in ERP systems.

Q: Project management software is required for an ERP implementation.

Q: Most ERP systems today can work with a variety of DBMSs.

Q: Because they are such strong competitors, SAP ERP software will not run on Oracle's DBMS.

Q: Reliable multi-user DBMSs are also required when implementing an ERP system.

Q: ERP systems work on all operating systems except Linux.

Q: Because they are self-contained and have embedded processes, EP systems do not require extra long-term storage devices.

Q: The current generation of ERP systems uses thick clients to access the software.

Q: To run ERP software, high-end multi-processor servers are usually needed.

Q: One of the good things about ERP systems is that they don't require much in the way of hardware to run them.

Q: In developing an ERP system, the focus is more on the business processes rather than the traditional focus on getting the user requirements. Why is this a major difference?

Q: Describe one of the rapid ERP life cycle methodologies. Why is their use growing?

Q: What is change management? What role does it play in the ERP life cycle?

Q: Describe the main phases or stages of the traditional ERP life cycle.

Q: Describe the main phases or stages of the traditional SDLC.

Q: How is the traditional ERP life cycle different from the traditional SDLC?

Q: Why is the traditional SDLC process not always a good fit for developing systems?

Q: Describe a methodology for rapid system development.

Q: What is an ERP implementation plan? How does an organization choose between all the different implementation plans?

Q: Consultants may use scripts and ________ to help automate some of the more common tasks that occur during an implementation. A) wizards B) merlins C) consultants D) hardware E) none of the above

Q: System failures often occur when not enough attention is devoted to ________ management from the beginning. A) upper B) lower C) change D) shrinking E) none of the above

Q: The ________ approach to system conversion has the highest risk of the different conversion approaches. A) direct cutover B) pilot C) phased D) parallel E) none of the above

Q: The ________ approach to ERP system conversion is the least disruptive conversion approach. A) direct cutover B) pilot C) phased D) parallel E) none of the above

Q: The implementation phase of the ERP life cycle is also sometimes called the ________ stage. A) Go-Live B) shortest C) longest D) failure E) none of the above

Q: System conversion and training are done in stage ________ of the ERP life cycle. A) one B) two C) three D) four E) none of the above

Q: A(n) ________ analysis is used to compare the functions provided by the ERP system to the operational processes necessary to run the business. A) scope B) iterative C) gap D) investigation E) none of the above

Q: Stage ________ of the ERP life cycle is similar to the investigation stage of the SDLC. A) one B) two C) three D) four E) none of the above

Q: The ________ ERP life cycle approach has a deliverable due at the end of each stage. A) object oriented B) traditional C) rapid D) vendor driven E) none of the above

Q: In a ________ ERP life cycle implantation, employees are empowered to make the decisions to keep the project moving forward. A) traditional B) rapid C) object-oriented D) vendor driven E) none of the above

Q: In the traditional ERP life cycle, by the end of the ________ stage, the team should have a prototype or sandbox of the ERP software up and running and accessible to the entire team, consultants, and SMEs. A) operations B) scope and commitment C) analysis and design D) acquisition and development E) implementation

Q: In the traditional ERP life cycle a gap analysis should be conducted in the ________ stage. A) investigation B) scope and commitment C) analysis and design D) acquisition and development E) implementation

Q: ________ is not a stage of the traditional ERP life cycle. A) Investigation B) Scope and Commitment C) Analysis and Design D) Acquisition and Development E) Implementation

Q: ________ is not an example of a vendor-driven ERP development methodology. A) Rapid-ERP B) FastTrack C) ASAP D) Total Solutions E) BIM

Q: ERP system development can make use of prototyping methodologies by using a(n) ________ to get more immediate user feedback as the system is being developed. A) CASE tool B) Web server C) Web-based input form D) sandbox

Q: Most ERP vendors and consultants try to compete against each other by having different: A) databases. B) application servers. C) implementation methodologies. D) APIs. E) GUIs.

Q: When the government wants to develop a new procurement tracking system for its military they would probably build it using: A) prototyping. B) SDLC processes. C) end-user development. D) the ERP life cycle.

Q: If a sales manager developed a Microsoft Access database to help his salespeople track their customer contact information, this would be an example of an application developed using: A) prototyping. B) SDLC processes. C) end-user development. D) the ERP life cycle.

Q: When using the prototyping approach, one does not go through the ________ stages of the traditional SDLC. A) maintenance and analysis B) design and analysis C) implementation and investigation D) analysis and investigation

Q: Which of the following is not a typical problem with using the SDLC process for developing a new system? A) too expensive B) too rigorous C) takes too long D) too much documentation

Q: Hardware and software are acquired and installed in the ________ of the traditional SDLC life cycle. A) maintenance B) design C) implementation D) analysis E) investigation