Q&A Hero

Q: It is important that the ERP system ________ as the company grows and changes. A) develops B) evolves C) decreases in scope D) remains static

Q: When there are large amounts of data that need to be updated, a(n) ________ should be available for this. A) mass update process B) ETL tool C) data correction protocol D) data scrubbing partner

Q: The ability to identify and correct bad data will be part of the ________ process. A) design B) stabilization C) maintenance D) go live

Q: Data validation is mostly accomplished by developing detail ________ that identify data problems within the new system. A) scenarios B) function modules C) applications D) reports

Q: Tracking and resolving day-to-day issues with the new ERP system is the job of the: A) technical staff. B) Steering Committee. C) Project Management Office. D) Help Desk.

Q: As time goes on, existing users and new employees will need continuous ________ on the ERP system. A) management B) growth C) training D) functional requirements

Q: A web-based ________ can be a good way to add support to users during the post-implementation phase. A) order entry B) FAQ C) module portfolio D) change management document

Q: After the implementation, data migration must be conducted periodically to ensure that the system is being used correctly and that data entry processes are being followed.

Q: Tier three of the support process usually involves a combination of technical staff along with vendor support.

Q: System process questions are usually handled by the vendor experts in the second tier of the support process.

Q: The first tier of the support process usually involves a help desk or a Call Center.

Q: To better understand the effectiveness of the new ERP system, it is important to have key measurement in place after the go-live phase.

Q: One problem with running the old legacy system in parallel with the new ERP system is that this can lower the effort and cost required to operate the system.

Q: Post production design is concerned with managing the daily operations of the new ERP system.

Q: Some ERP system problems can be identified in advance but others can only be identified in real-time use of the system.

Q: In the parallel implementation approach, the new ERP system is operated concurrently with the competition's.

Q: During the stabilization period, the IT staff will be monitoring the phone lines for response times and ensure that appropriate backups are made.

Q: If the ERP system is turned on for the first time on Monday and sales people cannot login to get their sales report, this would be an example of a stabilization issue that needs to be tracked and debugged.

Q: During the stabilization process, it is important to initiate all issues and track them to resolution.

Q: Even though it should be conducted just-in-time, training often gets put into the post-implementation schedule because the project schedule gets compressed.

Q: Training helps users interact with the ERP system while managing helps them understand how their work is related to the processes and people in other departments.

Q: ERP system training should focus on showing users where to point and click in the applications.

Q: To be effective, organizations should choose one training format and stick with it.

Q: Training should be a continuous process even after the system is live.

Q: A practice instance should use real data and configurations.

Q: For security reasons, users should only train on the practice instance in the training labs.

Q: Training for users should focus on how they will use the new system for daily processing of transactions.

Q: It is only necessary to train the key users of the system in each functional area.

Q: Senior management should review each of the readiness assessment reports.

Q: If everything isn't ready by the first readiness assessment, the go live date should be pushed back.

Q: The PMO is the Project Maintenance Office.

Q: The process for determining readiness consists of a series of meetings and discussions on the status of each of the area tasks.

Q: The readiness review status and the go live date should only be communicated to the team leads.

Q: There should be at least three readiness reviews before the ultimate decision to go live.

Q: The readiness process will clarify what needs to be done and provide more focus for the project team.

Q: Everything should be completed and ready for testing at the first readiness checkpoint.

Q: The readiness process will focus on assessing whether the system configuration is ready for go live.

Q: Elaborate readiness checkpoints help insure that the go live process is smooth.

Q: The assessment of readiness should start just before the go live date.

Q: Training should gear up during the readiness process.

Q: Once the system is in the production phase, there is no further need for training.

Q: Work on the system development should continue during the stabilization period.

Q: What is contract life cycle management and how is this used in ERP implementations?

Q: What is meant by TCO and how is it used to evaluate ERP system bids?

Q: What are the different skills needed to thoroughly evaluate the various bids from ERP vendors?

Q: What is an RFP and how is it used in the vendor selection process?

Q: What should be the result of the functional requirements process? How is this used in the selection of an ERP vendor?

Q: Describe the main ERP vendors and what distinguishes them from the rest.

Q: What is a "release strategy" and why is it an important factor in choosing an ERP vendor?

Q: Describe three different factors that should be researched when examining potential ERP vendors.

Q: What should be the first step in the process of selecting an ERP vendor?

Q: Some ERP products cannot support a large number of ________ so this will be an important factor to consider when choosing a vendor. A) attorneys B) users C) consultants D) executives E) none of the above

Q: It is important to include ________ in the vendor selection process since this will help in change management later on. A) attorneys B) consultants C) executives D) end-users E) none of the above

Q: During contract negotiations it is best to over ________ about the progress being made. A) state B) commit C) communicate D) price E) none of the above

Q: ________ that specialize in selection of ERP vendors may be brought in at the beginning of the process. A) Consultants B) Attornies C) Managers D) Executives E) none of the above

Q: The contact manager will become an expert on the ERP ________ and conditions. A) hardware B) software C) contract terms D) data E) none of the above

Q: Terms and conditions will be a significant part of the vendor contract and will be addressed by the ________. A) managers B) executives C) attorneys D) consultants E) none of the above

Q: When the ERP vendor evaluation process gets down to the final two vendors, it is good to create a ________ between the two vendors. A) synergy B) competition C) RFB D) TCO E) none of the above

Q: According to a rule of thumb, the cost of installing the system is about ________ times the ERP license costs. A) two B) six C) ten D) twenty E) none of the above

Q: The TCO of an ERP system includes getting the system installed and also the cost of running the system for ________ years afterward. A) two B) five C) ten D) twenty E) none of the above

Q: To help evaluate ERP vendors it is often helpful to check the ________ that they provide from previous customers. A) references B) invoices C) processes D) pictures E) none of the above

Q: If after the ERP project starts and it turns out that the hardware for supporting the volume of transactions was undersized then it may be necessary to ________ the contract. A) dissolve B) change C) re-bid D) finalize

Q: It is more difficult for an ERP vendor to cut corners if the customer has a clear ________ for each deliverable. A) statement of intent B) scope document C) acceptance contract D) functional requirements document

Q: Deliverables must be clearly identified and delivery dates associated with them in the: A) RFI. B) purchase order. C) RFB. D) ERP contract.

Q: Companies often turn to professional ________ companies for their ERP implementations instead of contracting with the software vendor to install and configure their new ERP system. A) development B) consulting C) outsourcing D) integration E) data migration

Q: Potential customers often use the ________ as a financial framework for evaluating the different ERP systems proposed to them. A) ROI B) NPV C) PP D) TCO

Q: The actual cost of the ERP software itself should be around ________ of the overall cost. A) 15% B) 25% C) 35% D) 45%

Q: The choice of an ERP vendor should not just focus on cost or functionality, but on the best: A) process management scenarios. B) change management team. C) overall fit. D) data migration plan.

Q: Because there are many ________ to an ERP system bid, multiple teams with a variety of skill sets will be needed to compare and evaluate the bids. A) functions B) changes C) modules D) components

Q: In ________ institutions, the bid process is almost always required. A) private B) non-profit C) public D) corporate

Q: Once the departmental functions and business processes have been documented, a written request, or ________ is sent to potential ERP vendors asking for information. A) RFI B) RFP C) RFB D) functional requirements analysis

Q: The ________ document will describe the level of importance of each function for each department within the company. A) design B) functional requirements C) RFP D) vendor requirements

Q: In the functional requirements document, a key component will describe how the cross-functional ________ of the new integrated ERP system will affect departments within the company. A) legacy systems B) utilities C) databases D) data flows

Q: A key factor in choosing a software vendor will be the extent to which the ________ match the functionality of the ERP software. A) maintenance upgrades B) project philosophies C) eCommerce strategies D) user requirements

Q: ________ was the first ERP vendor to develop and deploy 100 percent internet-enabled enterprise software across its whole product line. A) Oracle B) PeopleSoft C) SAP D) Lawson E) SSA Global

Q: ________ is an ERP vendor that focuses on the mid-market. A) Epicor B) PeopleSoft C) SAP D) Lawson

Q: ________ currently claims the largest share of the ERP software market. A) Oracle B) PeopleSoft C) SAP D) Lawson

Q: Microsoft's ERP product is called: A) Fusion. B) Great Plains. C) NetWeaver. D) Epicor.

Q: It is good to consider the relative ________ of development and maintenance staff that each ERP vendor has available. A) awareness B) position C) proportion D) configuration training E) training

Q: ERP vendors have different ________ strategies which determine the content and frequency of new system fixes and upgrades. A) development B) management C) cost D) release