Q&A Hero

Q: Technology choices seldom affect: A. costs. B. productivity. C. union activity. D. quality. E. flexibility.

Q: Which of the following is not a type of operations? A. goods production B. storage/transportation C. entertainment D. communication E. advertising

Q: Business organizations consist of three major functions which, ideally: A. support one another. B. are mutually exclusive. C. exist independently of each other. D. function independently of each other. E. do not interface with each other.

Q: A "product package" consists of: A. the exterior wrapping. B. the shipping container. C. a combination of goods and services. D. goods if a manufacturing organization. E. customer relations if a service organization.

Q: Operations management involves continuous decision making; hopefully most decisions made will be: A. redundant. B. minor in nature. C. informed. D. quantitative. E. qualitative.

Q: Which of the following would tend to increase the importance of supply chain management? A. increased supply chain stability B. lower levels of outsourcing C. reduced competitive pressures D. increased globalization E. greater emphasis on local markets

Q: Managing the supply chain has become more important as a result of firms increasing their levels of: A. overtime. B. outsourcing. C. marketing. D. promotions. E. shipping.

Q: Knowledge about challenges specific to the operations function can help marketing personnel to judge how _____________ new product designs will be. A. marketable B. segmentable C. manufacturable D. measurable E. nameable

Q: In addition to operations, which of the following is considered a "line" function? A. accounting B. finance C. IT D. procurement E. sales

Q: As an abstraction of reality, a model is a simplified version of a real phenomenon.

Q: Lean production systems incorporate the advantages of both mass production and craft production.

Q: Operations management and marketing are the two functional areas that exist to support activities in other functions such as accounting, finance, IT, and human resources.

Q: Among Ford's many contributions was the introduction of mass production, using the concepts of interchangeable parts and division of labor.

Q: Elton Mayo's Hawthorne experiments were the focal point of the human relations movement, which emphasized the importance of the human element in job design.

Q: Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices using custom-made parts.

Q: A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Q: Many operations management decisions can be described as trade-offs.

Q: Managers should most often rely on quantitative techniques for important decisions since quantitative approaches result in more accurate decisions.

Q: The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework.

Q: Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision making.

Q: The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management.

Q: A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

Q: Service involves a much higher degree of customer contact than manufacturing.

Q: Most people encounter operations only in profit-making organizations.

Q: One concern in the design of production systems is the degree of standardization.

Q: Special-purpose technology is a common way of offering increased customization in manufacturing or services without taking on additional labor costs.

Q: Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.

Q: Service often requires greater labor content, whereas manufacturing is more capital intensive.

Q: "Value added" by definition is always a positive number since "added" implies increases.

Q: The word "technology" is used only to refer to "information technology."

Q: The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

Q: Assembly lines achieved productivity but at the expense of standard of living.

Q: People who work in the field of operations should have skills that include both knowledge and people skills.

Q: The use of models will guarantee the best possible decisions.

Q: The value of outputs is measured by the prices customers are willing to pay for goods or services.

Q: Service operations require additional inventory because of the unpredictability of consumer demand.

Q: Goods-producing organizations are not involved in service activities.

Q: The greater the degree of customer involvement, the more challenging the design and management of operations.

Q: Operations, marketing, and finance function independently of each other in most organizations.

Q: Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used.

Q: Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Q: Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

Q: In graphical linear programming, the objective function is: (I) a family of parallel lines. (II) a family of isoprofit lines. (III) interpolated. (IV) linear. A. I only B. II only C. III and IV only D. I, II, and IV only E. I, II, III, and IV

Q: Lot-for-lot ordering in MRP eliminates the holding costs for parts that are carried over to other periods.

Q: 17. In a transportation problem with three locations and two destinations, the objective function is as follows: Min 20X11 + 18X21 + 23X31 + 16X12 + 14X22 + 12X32. How much does it cost to ship one unit from location 2 to destination 1? A. 18 B. 12 C. 23 D. 16 E. none of the choices

Q: Which of the following possible values of alpha would cause exponential smoothing to respond the most quickly to forecast errors? A. 0 B. .01 C. .05 D. .10 E. .15

Q: A smoothing constant of .1 will cause an exponential smoothing forecast to react more quickly to a sudden change than a smoothing constant value of .3.

Q: The IEA is the world's largest funder of education.

Q: Discuss the connections between human capital theory and consumerism.

Q: How do you think the increasing influence of global for-profit education businesses will affect the students of the future, in terms of economic security and happiness?

Q: "State law should forbid teacher strikes because they endanger the public welfare and deny children of their educational rights." Write a short essay in which you outline why you agree or disagree with this statement. Be sure to support your answer using information related to collective bargaining, teacher unions, and the political rights of teachers.

Q: The OECD is primarily concerned with the economies of poor countries.

Q: Discuss the "highly qualified teacher" qualification under No Child Left Behind. What do you think of this standard? Discuss its impact on teachers and schools. How could it be improved?

Q: What characteristics and knowledge do you think is important for teachers to have? Do you think that the teacher education program at your university or college prepares you for this role? Why or why not?

Q: Which of the following are components of the consumerist ideology? A. Work is a virtue. B. The consumer is irrational and can be manipulated into his/her decisions. C. Advertising is good because it motivates people to work harder to consume products. D. All these answers are correct.

Q: Which of the following is a global testing product of the OECD? A. SAT B. PIMA C. ETS D. TOEFL

Q: Pearson VUE offers computer-based certification tests in which of the following categories? A. Academic/Admissions B. Legal Services C. Health & Medicine D. Employment, Human Resources, & Safety E. All these answers are correct.

Q: According to the chapter, global business English may do all of the following except A. allow communication across cultures in the world's workplaces. B. be influenced by the global reach of Educational Testing Services (ETS). C. allow workers to clearly express their discontent in English. D. result in a limited vocabulary.

Q: The journal Globalization, Societies, and Education stated that globalization of education includes A. nongovernment organizations. B. worldwide discourses on multiculturalism. C. information and communication technology. D. multinational corporations. E. All of these answers are correct.

Q: The original concept of consumerism was developed by A. Simon Patten. B. Angel Gurria. C. the United Nations. D. Theodore Levitt.

Q: The 1990 World Conference on Education For All was convened by A. UNICEF. B. the UNDP. C. the World Bank. D. UNESCO. E. All of these answers are correct.

Q: Jane Knight classifies distance learning as an example of A. consumption abroad. B. commercial presence. C. presence of natural persons. D. cross-border supply. E. None of these answers is correct.

Q: The shadow education system includes A. test preparation centers. B. tutoring services. C. cram schools. D. All of these answers are correct.

Q: Teachers in high-poverty districts tend to have more career longevity.

Q: The franchise fee for Sylvan Learning's tutoring center ranges from A. $179,000-$305,000 B. $42,000-$48,000 C. $10,000-$14,000 D. $39,000-$52,000

Q: Normal schools were developed in the nineteenth century to educate students who were disabled.

Q: Mass-consumer culture is does not affect education.

Q: The teachers' unions are completely non-partisan and refuse to issue endorsements.

Q: The IEA initially attempted to identify, through testing, effective educational methods that could be shared between nations.

Q: The AFT traditionally limited its concerns to school organizations and teachers.

Q: Global educational testing may promote a standardized world culture.

Q: Do you think decisions regarding licensing and certification should be made at the national, state, or local level? Why?

Q: Discuss the roles the state, federal, and local governments perform with regard to public education. Where does each group derive its power over education? How has the No Child Left Behind Act impacted these roles? Be sure to include information about funding, curriculum, standards, and testing.

Q: Teachers have identified all of the following as rewards of teaching, with the exception of A. control over their own classrooms. B. extended vacation time. C. teacher-parent relationships. D. job security provided by tenure.

Q: All of the following are examples of ways female teachers were treated in the 1800s except: A. female teachers were not allowed to marry. B. female teachers were paid the same for their work as male teachers. C. employment contracts warned female teachers to avoid being seen in public with males. D. female teachers were expected to "civilize" mining and cow towns in the western states. E. females were viewed as second-class citizens.

Q: Which of the following is NOT one of the positions the AFT has adopted? A. It does not support collective bargaining rights. B. It supports smaller class sizes and the improvement of working conditions. C. It seeks to end sexism in education. D. It is critical of the impact of No Child left behind on low-income students.

Q: Under which of these conditions can teachers be held liable for student injuries? A. Teachers' carelessness results in student injury. B. Teachers injure the student or do not protect the student from injury. C. Teachers do not use due care. D. Students sustained provable injuries. E. All of these answers are correct.

Q: Which of the following is true about the concept of "highly qualified teacher" under No Child Left Behind? A. High school teachers must demonstrate proficiency in each core subject regardless of the subject they teach. B. Standards for highly qualified teachers are set by each school district. C. A highly qualified teacher must have at least a bachelor's degree in the subject taught. D. Veteran teachers are exempt from the "highly qualified teacher" requirements.

Q: High-stakes testing A. has been universally heralded by educators as a success. B. has been shown to be completely objective. C. has drastically improved American students' scores on college entrance exams. D. increases students' higher order thinking skills. E. has led to teachers and administrators cheating on exams. F. All these answers are correct.

Q: The National Education Association A. came into existence as an offshoot of the AFL-CIO. B. is concerned primarily with local politics. C. played a major role in the development of the modern high school. D. All these answers are correct.