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Q:
A person's individual characteristics interact with external circumstances to affect his or her outcome. Some of these individual characteristics (micro level context) include:
a. Prejudice and discrimination
b. Family
c. Motivation
d. Social class
Q:
The interviewer should be a neutral medium through which questions and answers are transmitted.
Q:
Probes are used more frequently in open-ended questions than in closed-ended ones.
Q:
What is the view that lower-class individuals form a separate culture within their own values and norms and that these values and norms are at times in conflict with conventional society?
Q:
Mechanisms such as direct criticism, ridicule, ostracism, desertion, or physical punishment are considered what form of social control?
a. Public social control
b. Institutional social control
c. Formal social control
d. Informal social control
Q:
The context level immediately surrounding the client such as family, church group, close friends, etc. would be considered:
a. The micro level
b. The meso level
c. The macro level
d. Unimportant because human service workers should be able to intervene on all three levels
Q:
What theory links the onset of delinquency to the weakening of the ties that bind people to society?
a. Social control
b. Social structure
c. Social bond
d. Social ecology
Q:
In order to develop a balanced understanding of the client, the case manager must:
a. Determine the probable outcome of services provided to the client based on his or her problem type
b. See what the client brings to the situation, such as personality characteristics that affect the larger context of that person's life
c. Discount distracting information such as the client's environment
d. Determine if the client receives the majority of care within the home environment
Q:
By definition, the self-administered questionnaire is synonymous with the mail survey.
Q:
We apply the ecological model of human services in order to:
a. Understand the client's problem on its own, without the distraction of others' opinions
b. Help patients who express an interest in environmentalism
c. Weed inappropriate candidates from the helping professions
d. Understand the individual within the overall context
Q:
Most likely responsible for the exceedingly high rate of delinquency, what distinctive feature in American society has been allowed to develop to an extraordinary degree, according to Messner and Rosenfeld?
a. Negative affective state
b. Anomic conditions
c. Subterranean values
d. Lack of social bond
Q:
Whenever the interview contains open-ended questions, it is important that the interviewer summarize and paraphrase what has been said so that a more meaningful interpretation can be given to the data.
Q:
A demonstrated lack of response bias is more important than a high response rate.
Q:
Describe briefly the reason Tarasoff v Regents of the University of California is considered so important.
Q:
Briefly describe 3 of the rights client's have regarding their files under HIPAA.
Q:
When conducting an online survey, you should:
a. Avoid using a brief e-mail invitational message.
b. Present the password and link to the survey website early in the e-mail message.
c. Avoid setting a deadline for participation.
d. Use a website that prevents respondents from reentering the survey if they take a break.
Q:
Alice is 16 and lives with her mother and four younger siblings in an impoverished neighborhood. Alice does well in school and will be the first of her family to graduate from high school. She knows she could have a better life by getting a college degree, but she does not have the means to go to college and no one ever talks to Alice about furthering her education. Like many teenage girls her age, Alice wants trendy clothes, fashionable shoes, and expensive handbags. Alice works part-time at the local grocery store, but her earnings go to her mother to help with family finances. Alice is approached and asked to carry drugs to the dealers around town. She agrees; after all, she is not the one selling the drugs so she really is not hurting anyone. The money Alice makes allows her to quit her job at the grocery store, help her mother, and buy clothes, shoes, and handbags. She now thinks that is not necessary to finish school. According to neutralization theory, which of the following techniques best fits Alice?
a. Denial of responsibility
b. Denial of injury
c. Denial of the victim
d. Appeal to higher loyalties
Q:
What theory maintains that all people have the potential to violate the law, as modern society presents many opportunities for illegal activities that promise immediate reward and gratification?
a. Social bond
b. Social learning
c. Social structure
d. Social control
Q:
Name and describe 2 of the four requirements for agencies under HIPAA that protect a client's information.
Q:
Which of the following is NOT true about follow-up mailings in mailed surveys in which the respondents are not identified on the questionnaire?
a. It is impossible to re-mail only to nonrespondents.
b. The follow-up mailing could go to respondents and nonrespondents.
c. Including a stamped, self-addressed postcard in the original mailing can make it possible to re-mail only to nonrespondents.
d. Two follow-up mailings are the norm.
Q:
Which of the following is NOT a disadvantage of the community survey or target group survey approach to needs assessment?
a. It is one of the least direct ways to assess needs.
b. possibly low response rates.
c. measurement biases.
d. time and expense.
Q:
Alice is 16 and lives with her mother and four younger siblings in an impoverished neighborhood. Alice does well in school and will be the first of her family to graduate from high school. She knows she could have a better life by getting a college degree, but she does not have the means to go to college and no one ever talks to Alice about furthering her education. Like many teenage girls her age, Alice wants trendy clothes, fashionable shoes, and expensive handbags. Alice works part-time at the local grocery store, but her earnings go to her mother to help with family finances. Alice is approached and asked to carry drugs to the dealers around town. She agrees; after all, she is not the one selling the drugs so she really is not hurting anyone. The money Alice makes allows her to quit her job at the grocery store, help her mother, and buy clothes, shoes, and handbags. She now thinks that is not necessary to finish school. According to Merton's social adaptation theory, which mode of adaptation best describes Alice?
a. Conformity
b. Innovation
c. Ritualism
d. Retreatist
Q:
Briefly describe the minimum necessary rule.
Q:
Which of the following is (are) an advantage of the social indicators approach to needs assessment?
a. unobtrusiveness.
b. inexpensiveness.
c. Reliable data am readily available.
d. unobtrusiveness and inexpensiveness
Q:
What is the name of the process whereby youth move between behavior that is sometimes unconventional or deviant and at other times restrained and thoughtful?
a. Rebellious
b. Drift
c. Neutralized
d. Subterranean
Q:
When a client is tld about effects, adverse effects, services being offered and any alternatives, this is called what?
Q:
Jill is a senior in high school. All through her academic career she has made good grades and has never engaged in delinquent acts. Two months prior to graduation, Jill's mother was in an automobile accident; a man under the influence of alcohol ran a red light and crashed into Jill's mother's car, killing her on impact. Jill was close to her mother and her death strongly impacted Jill's behavior. She began staying out late, her grades started slipping, and she began drinking alcohol. What negative affective state, according to Agnew, is Jill experiencing?
a. Failure to achieve positively valued goals
b. Disjunction between expectations and achievement
c. Removal of positively valued stimuli
d. Presentation of negative stimuli
Q:
Who "owns" the right of privileged communication?
Q:
Which of the following is (are) an advantage of the community forum approach to needs assessment?
a. feasibility.
b. representativeness of sample.
c. It is unlikely to be influenced by those with vested interests.
d. Everyone is equally likely to express his or her views.
Q:
Which of the following is NOT an advantage of the key informants approach to needs assessment?
a. ease of attaining a sample.
b. representativeness of sample.
c. inexpensiveness of survey.
d. building connections with community resources.
Q:
What is the process by which people learn to adopt the behavior patterns of the community and develop the skills necessary to participate and function within their culture and environment?
a. Enculturation
b. Cultural transmission
c. Collective efficacy
d. Socialization
Q:
Name one of the situations where it legally fine to break confidentiality.
Q:
Which of the following statements is/are true about mailed surveys?
a. Cover letters should be avoided so as to save costs and reduce the amount of material the respondent must read.
b. Response rates are considered good only if they exceed 80%.
c. Follow-up mailings are essential.
d. All of these are true about mailed surveys.
Q:
According to the text, lacking a particular bond may foreshadow a condition in which risk becomes a reasonable behavior alternative. A deficit in which of the following bonds describes this outcome?
a. Attachment
b. Commitment
c. Involvement
d. Belief
Q:
Residents of a community become extremely suspicious of authority, and this suspicion develops into a view in which the outside world is the enemy out to destroy the neighborhood. What is this view called?
a. Community incivilities
b. Focal concerns
c. Siege mentality
d. Reaction formation
Q:
The term confidentiality is best described as an ethical and (fill in the blank) concept.
Q:
What are the 3 components of Informed Consent?
Q:
Professionals who are conducting survey interviews in very poor neighborhoods should:
a. Dress down so as to appear as if they live in that neighborhood.
b. Read questionnaire items verbatim.
c. Never probe into unclear responses to see if respondents meant what the interviewers think they meant.
d. Do all of these.
Q:
It is an ethical violation to:
a. Report on an impaired colleague to a senior professional
b. Withhold information about an impaired colleague
c. Refuse to treat a client just because you have personal problems that may affect that person
d. Discuss your ethical concerns with the service provider in question
Q:
In contrast to interviews, self-administered questionnaires have the advantage of
a. being more effective in dealing with complicated issues.
b. producing fewer incomplete questions.
c. dealing with the context of social life.
d. handling sensitive issues more effectively.
Q:
Code of the streets is a view of the interrelationship of culture and behavior. What issue, according to text, is at the heart of the code?
a. Respect
b. Street values
c. Cultural autonomy
d. Ghetto poor
Q:
What is the concept through which youth are able to use their wits to feel safe by avoiding violent confrontation?
a. Siege mentality
b. Reaction formation
c. Street efficacy
d. Retreatism
Q:
Messner and Rosenfeld presented the view of antisocial behavior as a function of cultural and institutional influences in U.S. society; this view is a macro-level version of what theory?
a. Anomie theory
b. Status theory
c. Labeling theory
d. Strain theory
Q:
A social service provider's ethical responsibilities to the individual in his or her care include:
a. Insisting on his or her solution to the client's problem
b. Meeting the client's own needs and best interest
c. Sharing personal concerns about his or her own life that are similar to the client's
d. Letting the client know of the social service provider's disappointment when the client did not follow the provider's advice
Q:
Interview surveys have a number of advantages over mail surveys. Which of the following is NOT one of those advantages?
a. Higher response rates.
b. There is generally a smaller number of "don"t knows" and "no answers."
c. There are a smaller number of relevant responses given.
d. Observations can be made.
Q:
Courts may commit a patient to a care facility without the patient's consent when:
a. The patient has a mental illness
b. The courts determine that the mentally ill patient must be punished
c. The institution provides the patient with the most comprehensive treatment available
d. The patient is a risk to himself or herself but refuses to sign a commitment for appropriate treatment
Q:
In general, strengths of survey research include
a. making large samples feasible.
b. showing causality.
c. flexible uncovering of deeper meanings for each respondent .
d. directly measuring what people actually do, not just what they say.
Q:
A care provider would not break a client's confidentiality when:
a. State law in the particular case does not include a duty to warn
b. The client poses a threat to others
c. The court mandates that the social service provider turns over certain information about the client
d. Your agency is sued for malpractice
Q:
What adaptation, according to Merton, is most closely associated with delinquency?
a. Conformity
b. Rebellion
c. Retreatism
d. Innovation
Q:
When follow-ups are planned with mail surveys,
a. the anonymity of respondents can no longer be guaranteed.
b. more thoughtful answers are usually provided by those who wait until the follow-up to respond.
c. response rates typically increase.
d. response bias can no longer be estimated.
Q:
On a social networking site such as Facebook, a social services provider may discuss a client:
a. When the patient's identifying information is removed
b. When the site is a private one and not part of the caring institution or agency
c. Under no circumstances
d. Only with people who do not know the patient
Q:
In their early teens, Jack, Cole, and Hardy live in areas where both conventional and delinquent activities are limited and adult role models are in absentia. Applying differential opportunity theory, Jack, Cole, and Hardy are likely to join one of three types of gangs to in order to achieve what they consider success.
Cole lives in a highly disorganized area. Cole gets into fights to protect his gang's integrity and honor, acquiring a reputation. This rep provides Cole with a means for gaining admiration from his peers. What type of gang did Cole join?
a. Criminal gang
b. Conflict gang
c. Rebellion gang
d. Retreatist gang
Q:
In general, survey research is an appropriate observational method for
a. describing a population too large to observe directly.
b. cross-sectional or longitudinal studies.
c. the measurement of attitudes prevalent in a larger population
d. all of these.
Q:
In their early teens, Jack, Cole, and Hardy live in areas where both conventional and delinquent activities are limited and adult role models are in absentia. Applying differential opportunity theory, Jack, Cole, and Hardy are likely to join one of three types of gangs to in order to achieve what they consider success.
Hardy lives in a stable lower-class area that promotes an environment for successful delinquent enterprise. Hardy was recruited into a gang that would provide him training for a successful delinquent career. What type of gang did Hardy join?
a. Criminal gang
b. Conflict gang
c. Rebellion gang
d. Retreatist gang
Q:
When asking questionnaire items, the interviewer should
a. ask every question even if the respondent has apparently answered it already.
b. skip questions that the respondent cannot answer and return to them at the end of the interview.
c. react to a question after the respondent has answered to show interest
d. give help on difficult questions.
e. summarize the respondent's answers so that they are more meaningful answers.
Q:
In their early teens, Jack, Cole, and Hardy live in areas where both conventional and delinquent activities are limited and adult role models are in absentia. Applying differential opportunity theory, Jack, Cole, and Hardy are likely to join one of three types of gangs to in order to achieve what they consider success.
Jack, for example, lives on the fringe of society and is constantly looking for ways to get highhe has consumed alcohol, smoked pot, and enjoys what some would consider unusual sexual experiences. He has been involved in a few fights, but is not very good at fighting. Since Jack spends a lot of time high, it is difficult to know if his failed attempts at fighting were due to fear, clumsiness, or sheer weakness. What type of gang will Jack join?
a. Conflict gang
b. Criminal gang
c. Rebellion gang
d. Retreatist gang
Q:
The primary function of the probe is to
a. loosen up the respondent.
b. get the correct answer from the respondent.
c. get the respondent to answer a question more fully.
d. indicate an understanding and interest in the respondent.
Q:
Under the Health Insurance Portability and Accountability (HIPAA) Act, for an agency to share a client's private information, it must:
a. Restrict the patient's identifying information if requested by the patient in writing
b. Share a person's medical information only orally and never in writing
c. Never share a patient's private information outside the agency
d. Never allow a patient to make changes to his or her professional records
Q:
The best way to minimize problems resulting from the order in which items appear in a questionnaire is to randomize the order of the items.
Q:
Guarding an individual's confidentiality means that the human services provider can/should:
a. Use an openly dated release of information form
b. Discuss the case only with colleagues for their professional opinion with a patient's verbal consent
c. Talk about the case with others, leaving out the patient's identifying information
d. Discuss the case with others to prevent the person from harming himself or herself
Q:
An interview guide is a highly structured approach for conducting quantitative interviews.
Q:
What is the ability of communities to regulate the behavior of their residents through the influence of community institutions (i.e., family and school) called?
a. Societal collectiveness
b. Collective efficacy
c. Group cohesiveness
d. Community control
Q:
According to the text, the social process approach has two independent branches; each branch has its own assumption. These assumptions are (1) that youth are born good and learn to be bad, and (2) that youth are born bad and must be controlled to be good. What are the theories that best fit the assumptions?
a. (1) Social learning, (2) social structure
b. (1) Social structure, (2) social ecology
c. (1) Social ecology, (2) social control
d. (1) Social learning, (2) social control
Q:
In order for a person to agree to services, he or she must have the capacity to give permission willingly. This patient right is called:
a. Comprehension of information
b. Informed consent
c. Self-determination
d. Confidentiality
Q:
What area or zone, according to social disorganization theory, has the heaviest concentration of delinquency rates?
a. Zone 1
b. Zone 2
c. Zone 3
d. Zone 4
Q:
A social services case manager should avoid a dual relationship with his or her client because:
a. The case manager may not be available to return a favor to the person who did the case manager a favor
b. Exchanging favors with a person is inconsequential
c. In small communities, the case manager cannot avoid seeing his or her neighbor in contexts other than the professional one
d. It creates a conflict of interest for the case manager
Q:
Open-ended qualitative interviews never use standardized interview schedules.
Q:
What is a form of culture conflict experienced by lower-class youths because social conditions prevent them from achieving success as defined by the larger society?
a. Subterranean values
b. Negative affective states
c. Focal concerns
d. Status frustration
Q:
Ethical practices in the social services are in place because:
a. They prevent a civil suit being brought against the human service worker
b. They prevent the social human worker from being fired
c. They prevent the exploitation of the individuals seeking human services
d. Most professions monitor the behavior of their members
Q:
There are no commonalities between quantitative and qualitative approaches to instrument construction.
Q:
Describe briefly the 2 reasons a case manager monitors the services provided to clients.
Q:
Subcultural values are handed down from one generation to the next through what process?
a. Enculturation
b. Socialization
c. Street efficacy
d. Cultural transmission
Q:
Scales include multiple items that can be summed to measure a variable.
Q:
What is the view that lower-class people form a separate culture with their own values and norms, which are sometimes in conflict with conventional society?
a. Working poor
b. Culture of poverty
c. Underclass
d. Stratified society
Q:
Briefly describe the use of Informal and Social support systems. How and when is it appropriate to use these systems.
Q:
Briefly describe an assessment of a client and a few of the elements the case manager looks at to formulate a plan.
Q:
Cultural deviance combines the elements of what two theories?
a. Differential association and labeling
b. Strain and social disorganization
c. Structural process and strain
d. Social disorganization and labeling
Q:
Peer support has many benefits. Outline at least 2 and describe who and how they benefit.
Q:
Qualitative measures rely on interviews that are usually open-ended with in-depth probes.
Q:
The length of a question has no bearing on how effectively the respondent will answer.