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Counseling
Q:
Sometimes the worker needs to ask the client closed questions in order to:
a. Find a solution to the client's problem
b. Encourage the client to talk about the situation freely
c. Better understand which aspects of the situation are important to the client
d. Compile information for assessment and referral purposes
Q:
Qualitative methods offer a number of techniques that on-site research staff members can use in attempting to observe research implementation pitfalls.
Q:
The daughter acknowledges her parents. She then asks them to please be quiet and listen to her. Give an example of what you might say to help the daughter address her parents.
Q:
If a rigorous experimental assessment of program outcome finds that a program is not effective in attaining its goals, then there is no need to evaluate the program's implementation.
Q:
What source of labeling is extremely damaging because it may cause adolescents to seek deviant peers whose behavior amplifies the effect of the label?
a. Parental
b. Peer
c. Community
d. Judicial
Q:
In addition to assuring reintegration of the offender, what is the intended process of restorative programs?
a. Repair injuries suffered by the victim
b. Repair injuries suffered by the victim and the community
c. Repair injuries suffered by the community
d. Repair injuries suffered by the victim and repay the justice system
Q:
The best way to avoid contaminating the control condition is to locate the experimental and control conditions in the same building
Q:
When everyone is calmed down a bit, you take notice of the daughter trying to talk to her parents, who are busy with each other. Write a statement or question that might help the parents take notice of their daughter.
Q:
Videotaping treatment sessions should be used only as a last resort when assessing intervention fidelity.
Q:
When the young man answers your questions, he leaves the house. The family is very quiet until the father announces he will call the police because this is against the law. The dtr. breaks down in sobs; the mother is trying to restore some order to this emotionally charged situation. Write one (1) closed ended question you might ask to help the family formulate a plan
Q:
Roscoe stole a Match-Box car to give to his cousin who is in the hospital. Roscoe is not caught and his cousin, who is dying from cancer, is happy for a short period of time. Why type of deviance applies in this situation?
a. Primary
b. Covert
c. Overt
d. Secondary
Q:
He is trying to speak to the parents who refuse to look at him. Write one (1) closed ended questions you might ask the young man.
Q:
Labels become the basis of personal identity; as the labels become more and more negatively enforced by feedback from significant persons in the youth's life, the youth's identity transforms. What is this process called?
a. Dramatization of evil
b. Labeled deviant
c. Reintegrative shaming
d. Self-fulfilling prophecy
Q:
Evaluators who report negative findings about a program will usually be respected by stakeholders as competent and honest, provided that their methodology is reasonable.
Q:
What leads to a damaged self-image and an increase in antisocial behaviors?
a. Reintegrative shaming
b. Self-fulfilling prophecy
c. Degradation ceremonies
d. Dramatization of evil
Q:
External evaluators are always objective and independent of stakeholder influences in the way they design, carry out, and report their evaluations.
Q:
Program evaluators should involve stakeholders in planning an evaluation.
Q:
Alice is considered introverted. She has never engaged in any type of delinquent activities. A student at Sabre High School, her social skills are not commensurate with her age, prompting classmates to call her stupid. Her manner of dress is viewed by her peers as "weird." She is shunned in the cafeteria and is never chosen for group assignments or as a lab partner. As a result of Alice's social condemnation by her classmates, she begins to commit minor and then more serious acts of delinquency. The process experienced by Alice is best associated with which of the following theories?
a. Social conflict
b. Labeling
c. Social control
d. Differential association
Q:
The 20 y.o. man comes to the door during your visit with the family. The girl is very upset and the parents barely contain their animosity toward him. Write a word that may describe how the man is feeling and an empathic response.
Q:
Jill is interested in understanding the theory that focuses on power in contemporary society. What theory should Jill investigate?
a. Social conflict
b. Social reaction
c. Social control
d. Differential association
Q:
The girl finally agrees to speak to her parents and she comes down stairs with you. She looks to you to begin the conversation. Write an open ended question to assist the family in discussing the problem.
Q:
You finally go upstairs to see the girl. She is not responding to your quiet knocks on the door. You are about to give up when she opens the door and slowly lets you in. You can see she has been crying. Write a word the describes how she maybe feeling and an empathic response
Q:
It is safe to assume that agency staff members who initially approve of an experiment will remain in close compliance with its research protocol throughout the study.
Q:
The roots of social reaction theory can be found in what branch of sociology?
a. Symbolic interaction
b. Functionalism
c. Conflict
d. Deviance
Q:
Agency administrators and practitioners are likely to encourage maximum scientific rigor in evaluations of program outcome, irrespective of the funding implications.
Q:
The parents acknowledge that they feel a little guilty that they did not see this relationship evolve until it was too late. Now they blame themselves as well. Use an "I" message to express your concern for the family.
Q:
The parents tell you that they believe it is the 20 y.o. because they have seen their dtr. spending a lot of time with him. "She seems to see only him and she knows we totally disapprove!!!" Mom states. Meanwhile, the girl's father is quietly fuming and bursts out with "I should kill the B#$%&*#@D!" Write a word that describes how these parents are feeling and write an empathic response.
Q:
Which of the following statements is/are true about the history of program evaluation?
a. It has been widespread throughout the history of social welfare.
b. It became widespread during the late 1950s.
c. Interest in it waned during the 1960s.
d. It has been opposed by political conservatives throughout its history.
Q:
If you were to investigate a theory that views sustained delinquent behavior resulting from destructive social interactions and encounters, which of the following should you choose?
a. Conflict
b. Social control
c. Social reaction
d. Critical
Q:
You are an area human service worker and have been called to the home of a teen age girl. Her parents contacted you because the girl is 15 y.o. and pregnant. They believe the father of the baby is a 20 y.o. man who lives up the street. When you arrive, the daughter will not come out of her room and the parents are frustrated and angry with her. Write an open question you would ask the parents.
Q:
Both positive and negative labels involve objective interpretation of behavior.
a. True
b. False
Q:
Which of the following can be a purpose of program evaluation?
a. To assess program success.
b. To assess problems in program implementation.
c. To obtain information needed in program planning.
d. All of these.
Q:
Research efforts have generally shown that BARJ (Balanced and Restorative Justice) programs have little to no success in reducing offender recidivism rates.
a. True
b. False
Q:
What are 4 other words to describe overwhelmed?
Q:
Which of the following designs can be used in program evaluation?
a. Pre-experimental designs.
b. Group experiments.
c. Surveys.
d. Qualitative designs
e. All of these.
Q:
The fear of shame can backfire or be neutralized.
a. True
b. False
Q:
List 4 other words for that might describe anger.
Q:
Which of the following statements is/are true about problems in client recruitment and retention in experimental and quasi-experimental evaluations in social work agencies?a. Referring agencies might dump clients that they don"t want to serve.b. Referring agencies might be reluctant to refer any clients.c. Referring agencies might resent having their referrals assigned to a control condition.d.Clients may resent the use of randomized procedures to determine which service they receive.e. Agency estimates of the number of likely referrals may be overly optimistic.f. All of these.
Q:
List the 2 positive reasons for reflective listening.
Q:
Embarrassment is the feeling we get when we do not meet the standards we have set for ourselves or that significant others have set for us.
a. True
b. False
Q:
Recommendations to maximize compliance with the case assignment protocol in experiments or quasi-experiments include
a. having agency staff implement the case assignment decisions.
b. NOT explaining to agency staff the purpose and nature of the case assignment protocol.
c. pilot testing the randomization procedure in the agency.
d. assigning control of the case assignment protocol to multiple agency staff members.
Q:
There has been an ongoing effort to reduce the conflict created by the application of harsh punishments to offenders, many of whom are powerless social outcasts.
a. True
b. False
Q:
Which of the following statements is/are true about carrying out experiments and quasi-experiments in social agencies
a. The intervention being tested might not be implemented in the intended fashion.
b. The control condition might be contaminated by interaction between clients in the experimental and control groups.
c. Practitioners might violate the research protocol for case assignment to make sure that clients receive the intervention being evaluated.
d. Reluctance by outside agencies to refer clients might hinder obtaining a sufficient sample size.
e. All of these.
Q:
Name the 2 aspects of reflective listening.
Q:
In order to foster the eventual utilization of an evaluation, one of the steps evaluators should take is
a. make sure stakeholders are not involved in planning the evaluation.
b. ensure that program personnel do not influence the evaluation design.
c. involve stakeholders throughout all phases of the evaluation.
d. withhold the sharing of the evaluation report with stakeholders until it has been perfected and finalized.
Q:
It is important for the clinician to avoid the following mistake during the interview with the client:
a. Staying too long on the reflective listening phase of the interview
b. Rushing to the solution phase of the interview
c. Asking open-ended questions
d. Giving too many I-messages
Q:
Globalization has allowed criminal gangs, but not individual offenders, to gain tremendous operational benefits while reducing risks of apprehension and punishment.
a. True
b. False
Q:
Reflective listening gives clients the feeling that:
a. They are indeed in a crisis situation
b. They are truly being heard and understood
c. The worker is avoiding arriving at a solution to their problem
d. The clinician is being repetitive
Q:
Control theory centers on a view of society in which an elite class uses the law as a means of meeting threats to its status.
a. True
b. False
Q:
Which of the following statements is NOT true about the utilization of program evaluation results?
a. They are less likely to be used if they contradict deeply held beliefs.
b. If the results are clear and have obvious policy implications, they will always be used.
c. They are less likely to be used when they threaten vested interests.
d. None of these; they are all true.
Q:
Youths who were in trouble and arrested at an early age are more likely to lose their jobs and have spotty employment records as adults.
a. True
b. False
Q:
The self-acceptance that the client gains through the worker's reflective listening can be a catalyst for:
a. Being corrected by the client
b. Heightened emotions on the part of the client
c. Defensiveness on the part of the client
d. Change and growth on the part of the client
Q:
In-house evaluators, as compared to external evaluators, are likely to have
a. greater access to program information and personnel.
b. more knowledge about program processes.
c. less independence from agency administrators.
d. all of these.
Q:
Agency administrators who ask in-house program evaluators to assess their program's effectiveness are likely to
a. promote an atmosphere in which the paramount priority is on free, scientific inquiry.
b. give the evaluator complete autonomy in designing the research and interpreting its findings.
c. desire a study that is methodologically as rigorous as possible.
d. none of these.
Q:
To avoid or alleviate practical pitfalls when carrying out experiments in social work agencies, researchers should:
a. Exclude agency staff members from the research planning phase.
b. Keep research staff members away from program staff during the study.
c. Avoid developing or using treatment manuals for the experimental or control conditions.
d. Refrain from recruiting clients on an ongoing basis throughout the study.
e. none of these.
Q:
Being institutionalized as a juvenile will hit girls particularly hard.
a. True
b. False
Q:
Rephrasing the facts that the client gives so that the client hears them again can:
a. Allow unpleasant memories that the client may have blocked to surface
b. Reveal whether or not the client is lying
c. Be a way of responding to the client's feelings
d. Create an atmosphere of distrust between the worker and the client
Q:
In the long run it is less damaging to be falsely accused than to be a secret deviant.
a. True
b. False
Q:
In order to respond adequately to the content of what the client is saying, a skilled listener should:
a. Verify that the client is telling the truth
b. Provide advice to the client
c. Check the accuracy of the information he or she heard
d. Listen for changes in the facts of the story for signs of lying
Q:
In order to respond adequately to the client's underlying emotions, skilled listeners should:
a. Stay with clients until their emotions are drained off
b. Stay with their clients until the client cries
c. Offer suggestions from their own similar experiences
d. Receive more information by saying more
Q:
Which of the following statements is NOT true about program evaluation?
a. It differs dramatically from most of the research done by social workers.
b. It refers to the purpose of research more than to any particular research methods.
c. It can apply to many diverse research designs and methods.
d. It can be used not only to assess the impact of human service programs but also to improve their implementation.
Q:
Ideally, baselines should be extended until a stable trend in the data is evident.
Q:
Shame is a powerful tool of formal social control.
a. True
b. False
Q:
Self-monitoring is an example of unobtrusive observation.
Q:
The concept of restorative justice has its roots in symbolic interaction theory.
a. True
b. False
Q:
The following is an example of an inadequate response to a client who is expressing her feelings about a family member's sudden death:
a. "It sounds like you are devastated."
b. "That must have been a shock!"
c. "That must have been so difficult for you."
d. "We just have to look on the bright side."
Q:
The following is an example of a correct, empathetic response to a client who has wrecked a new car:
a. "Well, what happened?"
b. "It sounds like you"re blaming yourself for this."
c. "There are just too many drivers on the road."
d. "You can"t daydream when you"re driving."
Q:
Reflective listening in a therapeutic setting:
a. Allows the clinician to offer advice or solutions
b. Is a roadblock to communication
c. Often creates misperceptions
d. Is empathetic and the most useful kind of response
Q:
Conflict theorists suggest that the justice system is effective in limiting delinquency.
a. True
b. False
Q:
If a self-report scale has high reliability and validity in group research, we can assume it will have equally high reliability and validity in single-case experiments.
Q:
Listening to another person in a way that indicates concern is:
a. Not the role of the case worker
b. Distracting to the client
c. An important part of the healing process
d. A roadblock to communication
Q:
Although AB designs offer the least control for history, they are often worth doing.
Q:
According to social conflict theory, those who hold power in contemporary society set the rules, control the law, and decide who is deviant, delinquent, and/or criminal.
a. True
b. False
Q:
To drive home the point that the youthful suspect is an outcast who should be shunned by society, the justice system relies on a degradation ceremony.
a. True
b. False
Q:
What is the purpose of a closed question?
Q:
Multiple measurement points during baseline control for statistical regression.
Q:
In some cases, youthful offenders fight back against their negative labels.
a. True
b. False
Q:
Describe and give 1 example of an open question.
Q:
Sometimes it is appropriate to conduct single-case experiments with unstable baselines.
Q:
The ability to construct a retrospective baseline is one of the advantages of using available records.